노보텔 발리 응우라 라이 에어포트 4성

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our convenient location near the airport and enjoyed our breakfast. However, we sincerely apologize for the concerns you experienced with the swimming pool water, bed linen, and your dinner experience. The condition of our pool and the cleanliness of our bed linen are matters we take very seriously. We also regret that the taste of the food and level of service at our restaurant did not meet your expectations. Your feedback has been shared with our Housekeeping, Recreation, and Food & Beverage teams for immediate review and follow-up. We understand how disappointing it must have been to encounter these issues during your stay, and we sincerely apologize for falling short of the standards you should expect from us. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much improved experience. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your valuable feedback. We are delighted to know that you appreciated our excellent location, swimming pool, and restaurant, and that you are willing to stay with us again. We truly value your continued support and are pleased that our facilities contributed positively to your stays with us. However, we sincerely apologize for the strong cigarette smell you experienced in the bathroom during your final stay. We fully understand how unpleasant this must have been, particularly as you had been staying in a non-smoking room. This is certainly not the experience we wish to provide. We have shared your feedback with the relevant teams for further attention and to reinforce our efforts in maintaining the comfort and freshness of our non-smoking rooms. We also appreciate your feedback regarding the in-room dining payment arrangement and will take your comment into consideration as we continue to improve our guest experience. Thank you once again for choosing to stay with us on multiple occasions. We sincerely look forward to welcoming you back to Novotel Bali Ngurah Rai Airport and providing you with an even more comfortable experience in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your valuable feedback. We are pleased to know that you appreciated our convenient location and would consider staying with us again. However, we sincerely apologize for the condition of your room, particularly the cleanliness of the sink and the issue with the lamp. This is certainly not the standard we aim to provide, and we understand your disappointment. We regret that these details were overlooked during the room inspection and preparation. Your feedback has been shared with our Housekeeping team for immediate attention, and we will reinforce our room inspection procedures to help ensure that such issues are not repeated. Thank you once again for bringing this matter to our attention and for choosing to stay with us. We sincerely hope to have the opportunity to welcome you back to Novotel Bali Ngurah Rai Airport and provide you with the clean and comfortable experience you deserve. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know that you had a comfortable and pleasant experience with us, especially with your early morning arrival. It is wonderful to hear that our team was able to assist with your requests in advance and help make your stay more convenient while travelling with your baby. We are also pleased that our Lobby team could assist you with your Grab transportation after check-out by contacting the driver directly and helping you get on your way without further delay. Your kind words about the friendliness and attentiveness of our team are truly appreciated. We are committed to providing thoughtful and helpful service to ensure our guests feel well cared for throughout their stay. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back to Novotel Bali Ngurah Rai Airport in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your valuable feedback. We are pleased to know that you appreciated our convenient location. However, we sincerely apologize for the inconvenience caused by the presence of insects in your bathroom. Please be assured that this is not the standard we strive to maintain. Your feedback has been shared with our Housekeeping and Engineering teams so that immediate inspection and the necessary pest control measures can be carried out to prevent this from happening again. Thank you once again for choosing to stay with us. We sincerely hope to have the opportunity to welcome you back to Novotel Bali Ngurah Rai Airport and provide you with a much more comfortable experience. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport