Dear Valued Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to know that you appreciated our convenient location close to the airport. We are pleased that our proximity to the terminals made your late flight more comfortable and convenient. Your feedback is greatly appreciated and encourages our team to continue providing a seamless and relaxing experience for our guests. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback. We are pleased to know that you appreciated our convenient location and enjoyed a comfortable stay with us. We are also glad that, despite arriving at the airport in the evening and experiencing some difficulty finding the way to the hotel, you were able to reach us without needing any transportation. We sincerely apologize for the inconvenience caused by the lack of clear signage from the departure area. We understand that the route can feel long and challenging, especially for guests arriving with luggage. Your feedback is very valuable, and we will share it with the relevant team as we continue to improve the directions and accessibility for our guests. We truly appreciate your understanding and hope to provide you with an even smoother experience on your next visit. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our convenient location near the airport and enjoyed our breakfast. However, we sincerely apologize for the concerns you experienced with the swimming pool water, bed linen, and your dinner experience. The condition of our pool and the cleanliness of our bed linen are matters we take very seriously. We also regret that the taste of the food and level of service at our restaurant did not meet your expectations. Your feedback has been shared with our Housekeeping, Recreation, and Food & Beverage teams for immediate review and follow-up. We understand how disappointing it must have been to encounter these issues during your stay, and we sincerely apologize for falling short of the standards you should expect from us. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much improved experience. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your valuable feedback. We are delighted to know that you appreciated our excellent location, swimming pool, and restaurant, and that you are willing to stay with us again. We truly value your continued support and are pleased that our facilities contributed positively to your stays with us. However, we sincerely apologize for the strong cigarette smell you experienced in the bathroom during your final stay. We fully understand how unpleasant this must have been, particularly as you had been staying in a non-smoking room. This is certainly not the experience we wish to provide. We have shared your feedback with the relevant teams for further attention and to reinforce our efforts in maintaining the comfort and freshness of our non-smoking rooms. We also appreciate your feedback regarding the in-room dining payment arrangement and will take your comment into consideration as we continue to improve our guest experience. Thank you once again for choosing to stay with us on multiple occasions. We sincerely look forward to welcoming you back to Novotel Bali Ngurah Rai Airport and providing you with an even more comfortable experience in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your valuable feedback. We are pleased to know that you appreciated our convenient location and would consider staying with us again. However, we sincerely apologize for the condition of your room, particularly the cleanliness of the sink and the issue with the lamp. This is certainly not the standard we aim to provide, and we understand your disappointment. We regret that these details were overlooked during the room inspection and preparation. Your feedback has been shared with our Housekeeping team for immediate attention, and we will reinforce our room inspection procedures to help ensure that such issues are not repeated. Thank you once again for bringing this matter to our attention and for choosing to stay with us. We sincerely hope to have the opportunity to welcome you back to Novotel Bali Ngurah Rai Airport and provide you with the clean and comfortable experience you deserve. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know that you had a comfortable and pleasant experience with us, especially with your early morning arrival. It is wonderful to hear that our team was able to assist with your requests in advance and help make your stay more convenient while travelling with your baby. We are also pleased that our Lobby team could assist you with your Grab transportation after check-out by contacting the driver directly and helping you get on your way without further delay. Your kind words about the friendliness and attentiveness of our team are truly appreciated. We are committed to providing thoughtful and helpful service to ensure our guests feel well cared for throughout their stay. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back to Novotel Bali Ngurah Rai Airport in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your valuable feedback. We are pleased to know that you appreciated our convenient location. However, we sincerely apologize for the inconvenience caused by the presence of insects in your bathroom. Please be assured that this is not the standard we strive to maintain. Your feedback has been shared with our Housekeeping and Engineering teams so that immediate inspection and the necessary pest control measures can be carried out to prevent this from happening again. Thank you once again for choosing to stay with us. We sincerely hope to have the opportunity to welcome you back to Novotel Bali Ngurah Rai Airport and provide you with a much more comfortable experience. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our convenient location during your stay. At the same time, we are truly sorry to learn about the injury to your finger caused by the bathroom door. We sincerely regret the pain and discomfort this caused throughout your trip. Please accept our heartfelt apologies for this unfortunate incident. Your feedback has been shared with our team to inspect the bathroom door and ensure that appropriate measures are taken to help prevent similar incidents in the future. We hope that your finger has fully recovered. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back and provide you with a safer and more comfortable experience in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Dongshin K., Thank you for sharing your kind feedback with us. We are delighted to hear that you found our location convenient and that our team provided friendly service, especially during your late-night check-in. It is wonderful to know that we were able to make your arrival experience comfortable and welcoming. Your kind words will be shared with our team as encouragement to continue delivering excellent hospitality. We look forward to welcoming you back again in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Aran G., Thank you for sharing your kind feedback with us. We are delighted to hear that you found our hotel’s location very convenient for accessing the airport and that you were able to relax comfortably before your departure. It is also wonderful to know that you enjoyed our pool and lounge facilities during your stay. Your kind words will be shared with our team as encouragement to continue delivering excellent hospitality to all our guests. We look forward to welcoming you back again in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Indeok Y., Thank you very much for taking the time to share your experience regarding your recent stay at Novotel Bali Ngurah Rai Airport. We are delighted to hear that our convenient location made your journey to the airport so easy and comfortable, especially for your early morning departure. It is wonderful to know that you were able to rest well and enjoy a hassle-free experience before your flight. We are also pleased that you found the room comfortable and of a good size. Your kind feedback is truly appreciated and will be shared with our team as motivation to continue providing a seamless and pleasant stay for all our guests. We look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Sojung P., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the shower during your stay. This is certainly not the standard we aim to provide our guests. Please rest assured that we have addressed this issue with our maintenance team to ensure it is resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much improved experience. If you wish to discuss this further, please feel free to contact us directly. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Junho L., Thank you very much for your perfect rating and kind words! We are delighted to hear that you appreciated our excellent airport accessibility and the friendliness of our staff. It’s wonderful to know that we could help make your final night in Bali comfortable and pleasant before your flight back to Korea. We hope to welcome you back to Novotel Bali Ngurah Rai Airport on your future travels. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Junwoo K., Thank you for sharing your feedback and for your kind words about our location and friendly check-in experience. We sincerely apologize for the delay in delivering your luggage to your room. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will review our procedures to ensure such delays do not happen in the future. We hope to have the opportunity to welcome you back to Novotel Bali Ngurah Rai Airport and provide a smoother experience next time. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Hoseok R., Thank you very much for your kind review. We’re delighted to hear that you found our location convenient and the facilities well-equipped. It’s wonderful to know that our hotel suited your needs for late arrivals and departures. We look forward to welcoming you back to Novotel Bali Ngurah Rai Airport in the near future. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Kyumin Y., Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your stay, particularly regarding the room allocation and the cleanliness of towels and bedding. This is certainly not the standard we strive to uphold, and we regret that your family’s stay was affected in this way. Please be assured that we take your comments very seriously and will investigate these issues thoroughly with our housekeeping and front office teams to prevent such occurrences in the future. If you are open to discussing this further, please feel free to contact us directly so we can better understand your experience and make amends. Thank you again for your feedback, and we hope to have the opportunity to restore your faith in our hotel. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Sehee A., Thank you for your kind feedback. We’re glad to hear that our convenient location and friendly staff made your stay comfortable. We look forward to welcoming you back to Novotel Bali Ngurah Rai Airport in the near future. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Jeanoh L., Thank you for sharing your feedback. We’re glad to hear that our hotel was a convenient choice for your early flight and that you found your room clean. We appreciate your comment regarding the refrigerator, and we will look into improving this for future stays. We hope to welcome you back to Novotel Bali Ngurah Rai Airport for an even better experience. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Daemin L., Thank you very much for your wonderful review. We’re delighted to hear that you enjoyed our convenient airport location, friendly manager, clean rooms, and comfortable departure experience. Your kind words encourage us to keep delivering great service. We look forward to welcoming you back on your next visit to Bali. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport