Raffles Bali 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 146 件のレビュー

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Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali, 80361 Jimbaran, Indonesia

説明

ホテルのその他の情報

  • Luxury resort in Southern Bali, offering 32 private pool villa with panoramic ocean view

  • Raffles Wellbeing Butler Service for every villa.

  • Complimentary daily morning wellness activities.

  • Complimentary daily cultural experience.

  • Complimentary one-time 60 minutes Balinese massage for every direct bookings.

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ホテル所在地

Raffles Bali

Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali
80361 Jimbaran
Indonesia

GPS:-8.786665, 115.158648

電話番号
ファックス +62 361 2015801

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  146 件のレビュー

トリップアドバイザーの評価  5.0/5  103 件のレビュー

Exceptional in Every Area

トリップアドバイザーの評価 5.0/5

BernardT726 Couples - トリップアドバイザー認証口コミ

I Stayed in Raffles Bali for the past 3 nights - where we celebrated our wedding anniversary and my birthday- and what a memorable stay it was! We are used to hotels just providing us the token slice of cake to celebrate the above milestones, so we were surpsied at the lengths that the staff at Raffles Bali went to in preparing our villa for the occasion. To say that our stay is personalized - is not a hyperbole. We were greeted with Handwritten notes each night- as well as little snacks / tea, which the staff prepared according to our preference. There were times when we expressed our likes / dislikes in passing , but every feedback was taken in seriously by the staff there. In our first day, we were personally welcomed by the resort's Director of Culinary and also the General Manager: everywhere we went we were greeted by smiles and undivided attention. Special thanks to our Wellness Butler - who never said no to our requests- and remained contactable throughout the stay. I honestly could not remember a time when we needed something and was left wanting. Communication with the hotel began a week before we arrived. We stayed in the Ocean view villa. Being a new hotel, everything was well maintained , and there were at least 10+ diffient amenities in the toilet drawer.including things like fresh aloe vera and facial wash. The pool was clean and there was more than ample places to lounge aroud. Loved seeing the little birds chill around the villa outside. Breakfast everyday at the Rumari was top notch. Loved the cook to order format - which ensured that the food arrived fresh. The nasi uduk was delicious . We'be been to Bali probably about Six times now, and Raffles Bali is definitely the most luxurious and tranquil of all the five star resorts that we've stayed in. Sometimes it comes at the expense of things to do in the resort. But if a peaceful getaway is what you're after (read: don't want to struggle with crowds to people in the common pool) , Raffles Bali would be the perfect place for you. A bit thank you to the team at Raffles Bali. From the excellent mixologist at the bar, the botanist who gave us a tour, our breakfast waiters and of course our Wellness Butler - thank you for looking after us during our short stay

Dear BernardT726, Thank you for sharing your wonderful experience at Raffles Bali during your wedding anniversary and birthday celebration. We are delighted to hear that our team went above and beyond to personalize your stay, from handwritten notes to personalized snacks and tea. It is our commitment to ensure that every guest's preferences are taken seriously and catered to with utmost care. We are thrilled to hear that you enjoyed the amenities in the ocean view villa, the well-maintained facilities, and the top-notch breakfast at Rumari. Your kind words about our staff, including our Wellbeing Butler, are truly appreciated. At Raffles Bali, we strive to provide a luxurious and tranquil environment for our guests. Thank you once again for choosing Raffles Bali for your special celebration! We are looking forward to welcoming you back in the future for another memorable experience. Kind regards, Bernadine Suwarsa Hotel Manager

AMAZING

トリップアドバイザーの評価 5.0/5

dubai971 トリップアドバイザー認証口コミ

The hotel has prime location and the facilities are absolutely amazing The service everywhere in the hotel is great and comes to a pick with the butler. The food is delicious, original, tasty, the chef is welcoming and passionate. A great hotel and a memorable stay

Dear dubai971, We are delighted to hear about your amazing experience at Raffles Bali! Thank you for highlighting our prime location, top-notch facilities & services as well as delicious food curated by our passionate Chef! Nothing pleased us more than knowing that we managed to give our guests a great and memorable experience. Once again, thank you for choosing to stay with us and for your kind words. We hope to have the pleasure of welcoming you back in the future. Kind regards, Bernadine Suwarsa Hotel Manager

Fantastic stay

トリップアドバイザーの評価 5.0/5

micida2018 トリップアドバイザー認証口コミ

We had a wonderful stay at Raffles. Friendly staff and butler. The view of the Room is stunning. We enjoyed the privacy of the hotel with the limestone private pool that captured the heat during the day and keep the pool warm during night time. The in villa dinner experience made our stay perfect. The gazebo created a secluded environment with utmost privacy.

Dear micida2018, Thank you for sharing your feedback regarding your recent stay at the Raffles Bali. It is always a pleasure to receive positive feedback! We are delighted to hear that you had a wonderful stay with us and enjoyed the stunning view from your room as well as the in villa dining experience that made your stay perfect! Our team takes pride in providing friendly service and ensuring utmost privacy for our guests. Once again, thank you for choosing Raffles Bali and we look forward to welcoming you back in the future for another memorable experience. Kind regards, Bernadine Suwarsa Hotel Manager

Fantastic Service even before guests arrive

トリップアドバイザーの評価 5.0/5

cochonluna トリップアドバイザー認証口コミ

I am writing this review based on pre-arrival correspondences with the hotel. I had to cancel my stay last minute unfortunately but wish to leave a thumbs-up review on my experiences with the hotel's team from the initial booking until the cancellation. Reservation team has proactively reached out to me immediately after booking and to note down every preferences(weather is dietary/special occasion/or any other preferences) we might have. And they send every detail the guest might need during their stay and answer my questions in honest, detailed manner which I appreciated very much. They even assign dedicated butler almost 2 weeks before arrival in case we need to communicate directly our needs. It's Fantastic and really proactive. I have not had the actual stay yet so can not comment on the actual stay experience but i already find this resort is a very special place where they put priority on the guests' needs even before they arrive. Not to mention the most beautifully decorated, spacious villas in the whole of Bali that is second to none except for Mandapa Ubud and Capella Ubud. I will not hesitate to choose Raffles again for our next Bali trip and hopefully sooner.

Dear cochonluna, Thank you for taking the time to share your experience with us, even before your arrival! We are delighted to hear that our reservation team provided you with excellent service and proactive assistance from the moment of booking. It is our commitment to anticipate and cater to our guests' preferences, ensuring a seamless experience. We are sorry to hear about the cancellation but appreciate your positive feedback. We always strive to maintain the highest standards of service and guest satisfaction. Rest assured, our team will be ready to welcome you warmly whenever you plan your next trip to Bali. Once again, thank you for your positive feedback and we look forward to welcoming you in the near future! Kind regards, Bernadine Suwarsa Hotel Manager

Standards of hospitality for reals?!

トリップアドバイザーの評価 1.0/5

LeeTranx トリップアドバイザー認証口コミ

Review of Raffle Bali Despite the limited time on our last day in Bali, the glowing reviews of Raffle Bali prompted us to email in advance inquiring about whether Accor members could dine at Raffle Bali's restaurant. We received a warm confirmation from the staff. However, upon arrival, we were immediately met with discrimination at the entrance, possibly due to us arriving on motorbikes to explore Bali. Worse still, when presenting the email confirmation and requesting to speak with a front desk staff member, the security guard exchanged words with Raffle staff and informed us that the front desk staff didn't speak English!? This incident highlights not only the issue of discrimination based on socioeconomic status but also the failure of Raffle Bali to uphold the standards of hospitality and inclusivity expected of a luxury brand. The lack of English proficiency among staff members, especially at the front desk, reflects poorly on the hotel's commitment to providing quality service to its guests. Furthermore, the dismissive attitude towards our inquiry and the apparent preference for certain types of guests tarnish Raffle Bali's reputation and raise questions about its values and principles. As a result, this experience leaves a lasting negative impression, not only on us as individuals but also on the perception of Raffle Bali as a destination for discerning travelers. It serves as a reminder of the importance of equality and respect in the hospitality industry and the consequences of failing to uphold these principles.

Dear toant582, We are deeply saddened to learn about the disappointing experience you encountered during your visit to Raffles Bali. We view your valuable feedback in a serious light. We have conducted an immediate investigation into this matter and taken appropriate measures to address them internally Discrimination of any form goes against the core values of our brand. At Raffles Bali, we are committed to upholding the highest standards of service and ensuring that every guest feels valued and respected and the incident you described does not align with our standards. We appreciate your valuable feedback, which helps us improve our service delivery and maintain the excellence expected from our brand. Thank you for bringing this matter to our attention. We hope to have the opportunity to restore your faith in Raffles Bali and provide you with the exceptional experience that reflects our true values. Thank you Kind regards, Katya Herting General Manager

との提携 TripAdvisor

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Jimbaranのすべてのホテル

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