Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to know that you were pleased with your stay and appreciated the enthusiasm and dedication of our Front Office team. It is also wonderful to hear that you enjoyed the spaciousness of your room and found our direct access to the airport especially convenient. Your kind words are a great encouragement to our entire team and inspire us to continue providing warm, attentive, and seamless hospitality to all our guests. Thank you once again for choosing Novotel Bali Ngurah Rai Airport. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share such a heartfelt and wonderful feedback. We are truly delighted to know that you had a comfortable stay with us and that we could help make your daughter’s birthday so special. It is wonderful to hear that you appreciated the decorations, message card, and birthday cake prepared for the occasion. We are very happy to know that it became such a memorable birthday celebration for your family. We are also pleased that our direct walking access to the airport provided you with peace of mind for your early morning departure, allowing you to avoid Bali’s traffic and travel to the airport comfortably. Your kind words and intention to stay with us again on your next visit to Bali mean a great deal to our entire team. We sincerely look forward to welcoming you and your family back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback. We are delighted to know that you appreciated our excellent location and found our hotel convenient for both your late arrival and early morning departure. We are especially pleased that our walking access and direct connection to the International Departure Lobby provided you with peace of mind and made your journey easier. It is also wonderful to hear that you found your room clean and felt that the hotel offered good value for your stay. We truly appreciate your feedback and are glad that our location helped you avoid the hassle of arranging transportation after your night flight. At the same time, we would truly appreciate the opportunity to understand how we could have made your experience even more enjoyable and complete. Should you wish to share any feedback or areas where we could improve, we would be grateful to hear from you. Your feedback would be very valuable to us as we continue to enhance our services and guest experience. We sincerely look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for taking the time to share your detailed and heartfelt feedback with us. We are truly delighted to hear that our team was able to assist you promptly when your travel plans unexpectedly changed. We understand how stressful it can be when facing last-minute travel arrangements, and we are pleased that our reception team could accommodate your extended stay and provide you with the support you needed. As an airport hotel, we understand the importance of being flexible and ready to assist our guests when unexpected changes occur. It is especially rewarding to know that our service helped make a challenging situation more manageable and left such a positive impression. Thank you once again for your kind feedback and for choosing Novotel Bali Ngurah Rai Airport. We sincerely look forward to welcoming you back on your next visit to Bali. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you very much for sharing your positive feedback with us. We are delighted to hear that you found our location convenient and appreciated the short walking distance from the airport. We are also pleased that you enjoyed our breakfast and were satisfied with the variety and quality of the selections. We truly appreciate your kind feedback and look forward to welcoming you back in the near future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you found our location convenient, especially after your late-night arrival. Providing easy and seamless access to the airport is one of our priorities, and we are pleased that it contributed to a comfortable start to your stay. We look forward to welcoming you back whenever your travels bring you to Bali. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you chose our hotel for its convenient location before your late-night flight and that you received a warm welcome from our receptionist. Your kind recognition of our team is truly appreciated. At the same time, we sincerely apologize that your room was not fully prepared upon your arrival. This is certainly not the standard we strive to deliver, and your feedback has been shared with our Housekeeping team to ensure greater attention to detail and consistency in room readiness. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you had a truly wonderful stay and enjoyed the new services we now offer. Your kind words are greatly appreciated and serve as wonderful encouragement for our team to continue delivering excellent service. We look forward to welcoming you back on your next visit! Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Kyoko Y., Thank you very much for your wonderful feedback. We are truly delighted to hear that you were impressed not only by our convenient location but also by the hospitality you experienced during your stay. It is especially rewarding to know that the room upgrade, towel art, and welcome gifts made your visit memorable. Your kind words mean a lot to our team and will certainly be shared with them as encouragement to continue creating special moments for our guests. Should you have any further feedback, please feel free to share it directly with us. Your comfort and satisfaction are always our top priority. We sincerely look forward to welcoming you again in the future. Yours sincerely, Ifan Taufan Room Division Manager Novotel Bali Ngurah Rai Airport

Dear Toru K., Thank you very much for choosing Novotel Bali Ngurah Rai Airport for your stay and for sharing your kind feedback. We are delighted to hear that our location close to both international and domestic terminals was convenient for your travel schedule, and that you found your room clean with satisfactory amenities. Your comfort and satisfaction are very important to us. We look forward to welcoming you again whenever your travels bring you back to Bali. Warm regards, Ifan Taufan Front Office Manager

Dear Kotoe, Thank you for your wonderful feedback. We’re delighted to hear that you found Novotel Bali Ngurah Rai Airport to be more than just a transit point and enjoyed our garden, pool, and breakfast. We appreciate your note about the walk from the terminal and will continue to work on making the access as comfortable and reassuring as possible. We look forward to welcoming you back for another relaxing stay. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Jennine, Thank you for your positive rating and kind words. We’re glad to hear you found your stay convenient and comfortable. Your feedback encourages us to continue providing excellent service. We hope to welcome you back to Novotel Bali Ngurah Rai Airport soon. Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Dear Mr. S., Thank you very much for sharing your experience with us. We’re pleased to hear that you had a comfortable transit stay and were able to enjoy both dinner and breakfast at our restaurant. We're also glad that your international-to-domestic transfer went smoothly. We appreciate your feedback regarding access from the airport to the hotel. While we are directly connected, we understand that the route may not always be immediately clear, and we are working to improve signage for better guest convenience. We hope to welcome you again on your next visit to Bali. Warm regards, Ifan Taufan Front Office Manager

Dear Kyoko, Thank you for your kind review! We’re thrilled to hear that you had a comfortable stay with us. We hope to welcome you back again soon! Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport

Nao K. 様 この度は、Novotel Bali Ngurah Rai Airport でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Novotel では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Ifan Taufan Front Office Manager

Nobuyuki W. 様 この度は、Novotel Bali Ngurah Rai Airport でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Ifan Taufan Front Office Manager

Hiroyasu M. 様 この度は、Novotel Bali Ngurah Rai Airport でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Ifan Taufan Front Office Manager