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お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 82 件のレビュー

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Jalan Pantai Kuta 10 X, Br Pande Mas.KUTA, インドネシア, 80361 バリ, インドネシア

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ホテルのその他の情報

  • 有名なクタビーチ沿いという好立地

  • クタの海を望むインフィニティプールとスパ

  • MyGlassパッケージをご利用いただくと、美味しいドリンクが飲み放題になります

  • 改装されたばかりのスーペリアルーム

  • MyKidsパッケージは、すべて込みのオールインクルーシブキッズメニューとアクティビティでお子様に楽しいひとときをお届けします(10～16時)

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ホテル所在地

メルキュールクタバリ

Jalan Pantai Kuta 10 X, Br Pande Mas.KUTA, インドネシア
80361 バリ
インドネシア

GPS:-8.72085, 115.169742

電話番号
ファックス +62 361 767417

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

ALANG ALANG RESTAURANT

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

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お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  82 件のレビュー

トリップアドバイザーの評価  3.7/5  1,872 件のレビュー

Paying for the location

トリップアドバイザーの評価 3.0/5

Kristina W トリップアドバイザー認証口コミ

I've been to Bali 7 times and this was my first time actually staying in Kuta. We stayed two nights at the end of a 3 week trip to be near the airport and to do some last minute shopping. One night would probably have been better. Firstly, the location is excellent and this is what you're paying for. It's right on the beach promenade and steps away from the main shopping street and close to the big shopping centre. It is similar to other Mercure properties I've stayed at (Koh Samui, Santiago, Hurghada to name a few), it looks nice in the photos, but when you arrive everything is a little bit dilapidated. I really need to stop staying at this brand. The value really isn't there compared to other locations in Bali and other hotels. The room was one of the smallest I've ever stayed in, and certainly the smallest room I've ever stayed in while in Bali by far! We stayed in 5 different hotels in 5 different locations in Bali on this trip (6 including our stay in Lombok), and the Mercure Kuta was the most expensive one, apart from the Apurva Kempinski at Nusa Dua, which we treated ourselves to at the beginning of the holiday for 3 nights. We had an ocean view twin on the top floor, so it wasn't the most basic room either. (The room had a side view of the ocean, we could hardly see it, the rooms should be called "Partial ocean view, calling them ocean view is misleading.) The twin beds in the room were probably only about 2 inches apart and couldn't be seperated any more than that. My mother and I may as well have been sleeping in the same bed. Bathroom was absolutely tiny, nowhere to put toiletries near the sink or anywhere else. Wardrobe was only big enough for one suitcase, had to put the other in the already tiny sleeping area. It's very noisy, but I'd guess any hotel close to the centre of Kuta would be. Be warned this one is basically next door to the Hard Rock Hotel and they have karaoke until the early hours of the morning. The breakfast area is ludicrous. The restaurant is set out in one area, and the buffet is located in this tiny little nook, which is downstairs. So basically, you have half the people in the hotel, all crammed into this tiny little buffet area, all jostling each other, trying to get food and drink and then they all have to try and get up a flight of stairs while carrying plates and glasses to eat. Insanity. We had dinner at the hotel one night, I had chicken parmigana, which tasted like it had been reheated in a microwave. We were told on check in that everything was pay as you go, which was annoying as we didn't have a lot of cash left as we were leaving soon and didn't want to keep incurring transaction fees by using cards. It turned out we could have had an account by leaving a credit card or a deposit but we were told this wasn't an option. Overall, I could live with most of the issues, however the size of the room for the price is just crazy.

Very good

トリップアドバイザーの評価 5.0/5

Odyssey57451196441 トリップアドバイザー認証口コミ

Swımmıng Pool very beautıful and the room very clean.The breakfast good.Wında very helpfull.Wıll çöme back here agaın.Thank you mercure and team…..

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our beautiful swimming pool, clean room, and good breakfast. We truly appreciate your special mention of Winda for her helpful service, and your kind words will certainly be shared with her as a great encouragement. Thank you for your appreciation of the entire team at Mercure Kuta Beach Bali. We are very pleased to know that you will come back again, and we look forward to welcoming you on your next visit. Sincerely, Management

Not worthy

トリップアドバイザーの評価 1.0/5

khandelwalajit トリップアドバイザー認証口コミ

Location is Very very good. Atmosphere Is ok. Rooms :- I chose the ocean view room ,.which was pathey. Actually the hotel is very old and have no attention by the Owners/ the Company. Value :- May be ok. Cleanliness is ok. Noise level : ok Service is pathetic. No one is here to attend the guest.we asked for Spa service, the receptionist called almost 15 minutes in spa centre but no one responded. I personally wnt there but no one was available. Same situation was with morning breakfast, no one was ready to attend , and very few items to choose. Over all this hotel is not suggestible if any one is willing to enjoy the property. But yes it's pool is very beautifully located.and very well deserved.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn that your stay did not meet your expectations, and we truly apologize for the disappointment you experienced. While we appreciate your positive remarks regarding our location and the beautifully situated pool, we are deeply concerned about the service issues you encountered, particularly with the spa inquiry and during breakfast. Please accept our sincere apologies for the lack of responsiveness and attention, as this is certainly not the level of service we aim to provide. Your comments regarding the room condition, service quality, and breakfast experience have been shared with our management and relevant departments for immediate review and corrective action. Guest comfort and satisfaction are our top priorities, and your feedback is invaluable in helping us improve. We truly regret that we were unable to deliver the experience you were hoping for on this occasion. Should you consider giving us another opportunity in the future, we would very much appreciate the chance to restore your confidence and provide a more pleasant and attentive stay at Mercure Kuta Beach Bali. Sincerely, Management

AWESOME STAYED

トリップアドバイザーの評価 5.0/5

I9314YMvincentc トリップアドバイザー認証口コミ

The location was excellent—situated on a busy street right by the beach and surrounded by plenty of eateries, cafés, and bars. It’s within walking distance to the mall, night market, and walking street. All the staff were friendly and extremely polite across every department. I also felt very safe with security guards stationed at the hotel entrance 24/7. A special thanks to the reservation team for coordinating the beautiful decoration in our room as a surprise for my 40th wedding anniversary. Great job and well done. Thank you!

Dear Valued Guest, Thank you very much for sharing your wonderful experience with us. We are delighted to know that your stay at Mercure Kuta Beach Bali was truly enjoyable and that our prime location just steps from the beach and surrounded by cafés, restaurants, and local attractions—added convenience to your visit. We truly appreciate your kind words regarding our team. It is heartwarming to hear that you felt welcomed, safe, and well taken care of by our staff and security team. Your appreciation means a great deal to us. We are especially honored to have been part of your 40th wedding anniversary celebration. Our reservation team is thrilled to know that the room decoration brought joy and made your special moment even more memorable. Thank you once again for choosing Mercure Kuta Beach Bali. We look forward to welcoming you back for another memorable stay. Sincerely, Management

"Beachfront hotel in Kuta, close to anywhere

トリップアドバイザーの評価 4.0/5

ismaazisr トリップアドバイザー認証口コミ

Staying at this hotel was a wonderful experience! The room was cozy and clean, although not too spacious. The location was perfect, just a stone's throw away from Kuta's city center. But the highlight was the rooftop pool, which offered stunning sunset views! The rooftop restaurant was also top-notch, with delicious food and a romantic ambiance. Highly recommend this hotel for a relaxing and luxurious stay. Only few minutes by walk from beachwalk mal. Just across the street for kuta beach.

Dear Valued Guest, Warmest greetings from Mercure Kuta Beach Bali. Thank you very much for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay, especially our cozy and clean rooms, as well as our prime beachfront location just steps away from Kuta’s city center, Beachwalk Mall, and the famous Kuta Beach. We are truly pleased that the rooftop pool and its stunning sunset views became one of the highlights of your stay. Your kind words about our rooftop restaurant ,its delicious food and romantic ambiance are greatly appreciated and will be shared with our team. Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing and memorable stay at Mercure Kuta Beach Bali. Sincerely, Management

との提携 TripAdvisor

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