メルキュールバリヌサドゥア 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 647 件のレビュー

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説明

ホテルのその他の情報

  • 最新設備を揃えたミーティングルーム4室

  • ヌサドゥアビーチとショッピングセンターへの無料シャトル

  • 2層に分かれ、滝でつながれたプール

  • ホテルの客室とパブリックエリアでお使いいただける無料Wi-Fi

当ホテルの客室

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ホテル所在地

メルキュールバリヌサドゥア

Jalan Nusa Dua Selatan, dh Jl Terompong Lot SW 03, Badung Bali
80363 ヌサドゥア
インドネシア

GPS:-8.80692, 115.22074

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  647 件のレビュー

トリップアドバイザーの評価  3.5/5  1,152 件のレビュー

Mercure Bali Nusa Dua

トリップアドバイザーの評価 4.0/5

Chandru_M1139 トリップアドバイザー認証口コミ

Hotel is a huge property with pleanty of place ot roam around. Stayed with family and had booked 3 bed room, which had huge space and extra room. They have a private section at Nusa dua beach and provide transport to beach and back every hour. They provide Bicycles at 25000 IDR and we had fun taking them out into Nusa dua area and Bali collection Mall which is nearby. Good Indian Restaurants are close by. Service at the hotel ( Housekeeping) has slow response.

Dear Chandru, Thank you for sharing your recent experience at Mercure Bali Nusa Dua. We are delighted to hear that you and your family enjoyed the spacious accommodations, our private beach section at Nusa Dua, and the convenience of our hourly shuttle service. We are glad you found our property large and well-suited for leisurely exploration, and that the availability of bicycles added to your enjoyment of the local area, including visits to the Bali Collection Mall and nearby Indian restaurants. We also appreciate your feedback regarding the housekeeping service. We apologize for any delays you experienced and assure you that we are actively working to improve our response times to better serve our guests. Your comments are invaluable to us as we continually strive to enhance our services. We hope to welcome you and your family back to for another enjoyable stay. Warm regards, Ketut Iriana General Manager

Great hotel

トリップアドバイザーの評価 5.0/5

Kristina D Couples - トリップアドバイザー認証口コミ

Short staycation in this hotel, super memorable. Thank you to Ms. Happy in Reservation, very friendly and noted our request very well. Room with pool view, nice GYM and restaurant by pool is excellent. Had meals and drinks by the pool, thing that we want to repeat. I had a great holiday in this hotel 😍😍

Dear Kristina, Thank you for sharing your wonderful experience with us! We are thrilled to hear that your stay at our hotel was super memorable. We’re especially glad to know that Ms. Happy from Reservations made a positive impact on your experience by noting your requests well. It’s great to hear that you enjoyed the pool view room, our well-equipped gym, and the restaurant by the pool. We’re delighted that you had such a fantastic holiday and that our meals and drinks by the pool met your expectations. We look forward to welcoming you back for another great holiday in the future! Best regards, Ketut Iriana General Manager

Worst Accor hotel I’ve stayed in

トリップアドバイザーの評価 1.0/5

ren83 トリップアドバイザー認証口コミ

Do not recommend this hotel at all!! It’s so run down, it falling apart. The beds are hard and stained . The staff don’t speak much English . The room is so dirty , the walls have marks and dirt all over them . The pool is falling apart and the railing on the infinity pool is broken and has a warning sign . Only great comment I have is it’s Great location to restaurants . If you are an Accor member stay at Novotel instead . Was told I could only have soft drink as my free drink as I’m not a platinum member , never heard of that and have stayed all over the world . I give the hotel a star rating of a 2

Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the numerous issues you encountered during your stay. We are deeply sorry to hear that the condition of the hotel and the cleanliness of your room did not meet your expectations. We also regret that the communication barrier with our staff caused inconvenience. Your comments regarding the pool's condition and the state of the room are being taken very seriously, and we will address these issues with our maintenance and housekeeping teams immediately. We appreciate your feedback about the complimentary drink policy for Accor members and will review this to ensure clarity and fairness. We are glad to hear that you found the location convenient. We value your input as it helps us to improve our services, and we hope to have the opportunity to serve you better in the future. Best regards, Ketut Iriana General Manager

10/10 experience

トリップアドバイザーの評価 5.0/5

Saylla M トリップアドバイザー認証口コミ

the room r fine, wide, clean, and neat. the bed r sooooo comfyy, the pillows too. the air con too cold, good facilities. the breakfast menu was very awesome and soo good, i love the pancakes n those cereal, the pools r also so big, a good place to chill.

Dear Sayllam, Thank you for your wonderful review! We are thrilled to hear that you enjoyed our spacious, clean, and tidy rooms, as well as the comfortable bed and pillows. We’re glad that you appreciated the cool air conditioning and the great facilities we offer, including our large pools that provide a perfect place to chill. Our breakfast is designed to cater to various tastes, and we’re delighted you loved our pancakes and cereals. We look forward to welcoming you back in the future for another enjoyable stay. Thank you for choosing us Regards, Ketut Iriana General Manager

STAY AWAYYYY

トリップアドバイザーの評価 1.0/5

474limm ビジネス - トリップアドバイザー認証口コミ

DO NOT BOOK!! There are BETTER, CLEANER, MORE DECENT 3 stars hotel. I have no choice as it’s booked by a business entity I am engaged with... The "SUITE" I am staying in is made up of 1 small standard room and a tiny "connecting" room with a single bed that we didn't ask for!? It's maybe max 25sqm. The walls of the toilet are broken, other walls are peeling/ chipped, BED SHEETS ARE STAINED ALL OVER!! I can't stand the sight of this very sad "suite", only took the bedsheets picture, attached. There's no light in the shower, you need to leave the bedroom light on as there's a "frostered" glass panel from the bedroom dividing the shower room! There's a strange smell in the room, my eyes can't stop tearing as it "stings".... Fyi, room/ so call suite 419. You are warned!!

Dear 474lim, Thank you very much for taking the time and effort to post a personal review following your stay at Mercure Bali Nusa Dua. We truly appreciate any feedback from our valued guests that enable us to improve our services and facilities. We were very concerned to read your comments which reflect dissatisfaction regarding room cleanliness in particular and hotel cleanliness in general which is needed to be improved. On behalf of the entire staff and Management, I would like to sincerely apologize for this experience. I have carefully review all points mentioned and will follow up accordingly with the managers concerned to ensure that the corrective measure will be taken. Despite your disappointment, we do hope you will stay with us again and be given the opportunity restore your confidence in our products and services. Sincerelly, Ketut Iriana - General Manager

との提携 TripAdvisor

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