メルキュールバリヌサドゥア 4 つ星

I was late check-in and the front desk staff is really good at customer service to serve me and she has u grade me to the higher room price and provide me another additional drinks and after seeing the room I feel it is very wonderful as it could enter to the terrace sky bar easily. Restaurant and Sky bar look so nice with variety of food and drink. Let me give you two thump up for your best hospitality.

I stayed here during December with a friend and was warmly welcomed by the staff. We wanted an upgrade to a higher level floor which the team were more than happy to accommodate. Very clean facilities and the food was excellent. Bed was a bit hard to my liking.

great place to stay and unwind - great pool and food. Staff were very helpful and friendly and went out of their way to help with any questions that we had. They organised taxis or bus when needed and also an airport shuttle on day of departure.

滞在時にちょうど誕生日だったのですがスタッフさんがお祝いして下さり、大変嬉しかったです。

I am an Accor Gold member and stay 4 days 3 nights with my wife. The first day, I checked in at 4 pm, the front desk said the room wasn't ready and asked us to wait 30 minutes. After a small complaint, suddenly the room was declared ready. When entering the room, the floor was still wet, there were no toiletries (soap, shampoo, hand towels, doormats). Then I complained to the front desk because we didn't quite fit the room design model in the corner, got the answer that they could only give the room to me and the room had been upgraded, or wanted to go back to the original room? Hello? Don't I really have the right to get an upgrade according to my Gold membership benefits? The second day, we left our room at 8.30 and put up a room sign to clean. At 2 noon we returned and our room was NOT cleaned. Finally our room was cleaned when we went out again in the afternoon. When we returned to the room, it turns out that the hand towel was still not included in the room. The condition of the hotel is a bit old, some devices in the bathroom need to be replaced. Breakfast is pretty good. Services from the staff as a whole are not friendly, tend to be flat. During the incident on the first day, I was promised to be met by the duty manager but that was only lips service. It was truly an unforgettable experience at an Accor chain hotel and I will certainly not repeat this hotel.

The hotel is well designed. It has a good architecture and environment. Staff are kind & helpfull. Breakfast are good. As a member of le club, I got coconut drink in my room. I also got a complimentary transport from & to the airport. It was surprising me, thank you very much. As a loyal member, I would like to propose some improvement for you: 1. Please check the lift timer. The door was closed too fast. 2. Hotel room need some minor improvement due to hotel age. 3. Some improvement also required in lobby area. But anyway, I will comeback to Mercure Nusa Dua. I like this hotel

Booked Room with Pool view but not available upon check In No towels ready and incomplete bathroom amenities upon arrival Drinking water not enough,only 2 btls available, not sure if this is the standard for junior suite room

We had bad experience during the check in and also during our first night. The room wasn’t cleaned and it was smelly. The best thing in this hotel was the duty manager Toju. Many thanks for his help during our stay.

We had really great time during our stay in Mercure Bali Nusa Dua. Thank you for upgraded our rooms to pool view rooms. I always like Nusa Dua beach because it's not so crowded and mercure Nusa Dua has private beach area

Take the photo-shopped official hotel pictures with a healthy dose of salt. Reality is quite different. The only reason I stayed here was because I was getting free nights from my Accor points. I would never stay here for >$50 per night .... not really worth it. The biggest issue I had was that there was a very strong insecticide odor in the room. This gave me a headache within 5 minutes of stepping in to the room. I was wondering the entire stay whether it is actually safe to breathe in those noxious fumes for hours on end. What is the point of staying in a hotel room when you are feeling uncomfortable and unsafe? Also, I had paid extra to get a pool view room .... but the only view I got from my room was a tiny sliver of the kiddie pool at the ground floor. The staff are very ordinary. There was only 1 woman staff member who was particularly gracious and friendly ... but that was perhaps only because she was trying to peddle some Accor membership plan. This is a slightly dated property. This shows up quite obviously in the room and shower interiors. Breakfast is very good. That was probably the only thing that really stands out for this hotel. I wonder why the Accor groups tarnishes it's overall luxury brand status with these budget hotels. I guess there is more overall money to be made from these middle-class properties.

I loved Mercure Bali Nusa! PROS Great People (especially Bagas of Front Desk) Peaceful environment Safe Clean Room and Surroundings Attentive Staff CONS Bathroom was outdated Will definitely come back

I have always expected the quality of Mercure to be of above average standards. Having been to so many business trips globally, I believe that Nusa Dua has the most disappointing stay as the facilities were not up to mark and through the booking process, there were grave mistakes committed as well. Facilities were not maintained well as the rooms were damp and with a lot of moisture which emitted a musky smell throughout the room. Room layout was horrible especially opening the toilet and shower areas has 2 doors designed in a way that it obstructs each other. The amenities provided was insufficient especially with the floor mats as the bathroom was constantly overflowing with water after a shower. Besides the facilities, during the booking process, I was charged more than expected despite using my accor points to redeem a huge discount of $100 off my total bill. This is absolutely unacceptable and it goes to show that therer are flaws in your online automated system. Please take note of this. This is critical as it affects customers' loyalty towards such a hotel reward program. Overall, I hope there is some sort of explanation from Mercure and I hope that the future guests staying at an amazing place like Nusa Dua will not get to experience the same scenarios I was in and be able to enjoy comfortably in a better well-maintained Mercure Nusa Dua.

I always stay here. Staff are friendly and always make me welcome. Rooms are clean and comfortable. Price is always good value. Buffet breakfast is more than sufficient. Remember it is not a 5 star hotel, but perfect for travellers on a budget that do not need 5 star accommodation. Handy location just outside of the BDTC with shuttles to beach and Bali Collection.

Everything is in a complete perfect gateway for me from arrival check in process and the roomsMy stay was cut short due to a last minute emergency news I received hours after check inI must thank the lady supervisor who helped me to seek on my early departure assistance and also not forgetting Mr Ketut Iriana on the welcome aminities.. Please accept my sincerest apologies as I did not managed to touch the fruitsThank you again and would love to meet you guys one day again!

Checked in @ 2.30pm our room wasn’t ready had to wait another 45 minutes, once we got to our it was different to what I booked. This room had been booked for 7 months and still they couldn’t get it right. The service provided by staff & management was very poor and unprofessional. Rooms were cleaned each day to a very poor standard and I had to request toilet paper and fresh towels daily, this was after they had already cleaned my room. If this is the the type of hotels Accor support this will be my last year as a member. A complete review of this hotel needs to be conducted and new management put in place. Very disappointed!!