お客さまの声 4.0/5 3,143 件のレビュー
Jalan Nusa Dua Selatan
dh Jl Terompong Lot SW 03
One of the best mercure in Indonesia
pengelanaj 04/01/2021 トリップアドバイザー認証口コミ
This hotel has very good building and garden. From the main gate to the lobby, we will see a beautiful garden. I have stayed in this hotel many times in the last 10 years. The staff in front office, concierge and restaurant are very kind and helpful. Breakfast menu consider good enough. But I was bit surprised when I enter my floor and room. I look that the corridor and bed room floor are dirty. I want to complained but I canceled it since I found the cleaning service staff are very busy and I remember that in the lobby I heard another customer complained that she already waiting for too long. So I mopped my room floor by my self. I guess that maybe management try to minimise the man power during this difficult time. In the morning I saw staffs (not gardener) were working together to clean the garden. Suggestion: 1. Please do not compromised with the room and corridor cleanliness during this covid time. 2. Please put some waste bins and sign board to remind the visitor to not throw the waste in the parking area. I saw several drivers clean up their car but since they can not find the waste bins, they just throw away the waste to the grass. 3. Lift button. I remember that this already broken since my last visit on 2019. Anyway, I still like this hotel and I will come back here on my next Bali visit.
View hotel and security
Titus K 07/03/2020 トリップアドバイザー認証口コミ
The view of the hotel is very interesting and charming. Security is very tight. Hotel services are very satisfying. Many variations of food are served at breakfast. The hotel cleanliness is very neat with no dirt at all.
Cahyaman Family - 08/01/2020 トリップアドバイザー認証口コミ
My glass during my stay wasn't cleaned and they never refilled shampoo and other things. room located far away..Then so long when i call through reception. I hope it will learn for a better service for all guest
697hartonot Family - 04/01/2020 トリップアドバイザー認証口コミ
Hotel located in Nusa Dua. We have free airport pick up. Swimming pool have 2 layer and unique. Breakfast menu quite variance and delicious. We have nice service during check in. There is free shuttle bus to the Nusa Dua Beach every hour started 10:00 AM.
yudikrisno Family - 26/12/2019 トリップアドバイザー認証口コミ
This hotel has large area. Great hospitality from all staff. The lobby not too big but it has unique design. The room is clean and minimalist. When I visit this hotel, I book for two rooms. And the refrigerator on these two rooms is malfunction. There are two big swimming pool that you can use for free. Overall, this hotel is good.