إيبيس بروكسل سنتر شاتولان 3 نجوم

Dear Guest, Thank you for taking the time to give us your feedback. We're delighted our contemporary rooms with air-conditioning contributed to your comfort during this special stay. Our team takes pride in maintaining spotless spaces and providing quality amenities like walk-in showers with reliable hot water. Your kind words about our art-deco inspired bar and terrace atmosphere mean a lot to us. We aim to create welcoming social spaces that reflect Brussels' architectural heritage. Regarding storage solutions, we appreciate feedback that helps us enhance guest experiences while respecting our compact, design-focused room concept. Most importantly, we're touched our staff could make your anniversary memorable. Our mobile reception team values creating personal connections, whether through city travel tips or small celebratory gestures. We hope our central position near tram lines let you explore Brussels' charm effortlessly. We all hope to welcome you in the future. Best wishes, Antoine Steyt, Front office Manager

Dear Gordon, We truly appreciate your detailed feedback about your stay with us. We are delighted that your experience at ibis Brussels Centre Châtelain exceeded your expectations. Our team takes pride in delivering attentive service from the moment guests reach out to us. The climate control system maintains optimal room temperatures, while our urban garden courtyard offers a serene setting to unwind. The well-appointed accommodations reflect our commitment to guest comfort. The strategic placement of our hotel near public transit routes, local eateries and Tenbosch Park makes exploring the neighborhood effortless. We value guests who recognize the charm of our Châtelain district location. We would be honored to welcome you back for another visit. Best regards, Reyder Marquez, Front office Manager

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our hotel well-positioned for your stay and that you appreciated the comfort of our beds. Our Sweet Bed by ibis is designed to offer a restful sleep, and we're glad it met your expectations. We regret to hear about the difficulties you encountered upon your arrival and with finding our hotel. We understand how important a smooth check-in process is after a long drive, and we wish to extend our sincerest apologies for any inconvenience you experienced. Our reception team is indeed mobile and strives to provide prompt service, and we are sorry if this was not your impression. We appreciate your patience and understanding. Nonetheless, we are pleased you found our breakfast options to your liking, with the availability of a simple cup of coffee and a croissant. It is our aim to cater to all our guests' needs and provide a variety of choices to start the day right. We are hoping to welcome you back in the future. All the best. Reyder Marquez, Front office Manager

Dear Guest, Thanks for your review about our hotel. We are truly pleased that your stay at ibis Brussels Centre Châtelain was enjoyable and met your needs. We are delighted that you found the check-in process smooth and our receptionist to be welcoming and professional. It is also great to hear that you appreciated the vibrancy of our bar area, the comforting warmth of our rooms during cold weather, and the convenience of having public transport readily available at our doorstep. However, we acknowledge that you found the room a bit compact. Our aim is to provide cozy and efficiently designed spaces, and we regret if this aspect did not fully meet your expectations. Nonetheless, we are grateful that this did not detract significantly from your overall positive experience. Finally, we are pleased that the hotel's location was to your liking, offering a serene atmosphere and easy access to the city center. Your recommendation is highly valued, and we look forward to your return visits when you come to see your daughter again. We are hoping to welcome you back in the future. All the best. Reyder Marquez, Front office Manager

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the swift check-in process, our helpful reception staff, and the comfort of our beds. It is wonderful that our hotel's location provided you with convenient access to a variety of dining options and nearby neighborhoods. However, we are sorry that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the elevator and carpets, and we understand the importance of maintaining all areas of our hotel to the highest standard. Moreover, we acknowledge your observation about the room walls and are reviewing our maintenance schedule to ensure our guests' comfort and satisfaction. Painting works are starting next week !Finally, we regret the oversight with the bathroom amenities and will ensure that all necessary items are provided for a pleasant stay. Nonetheless, we are pleased to know that you found our air conditioning to be effective during humid days and that our housekeeping service was both fast and reliable. The kettle in the room is indeed one of the many amenities we offer for a convenient and comfortable stay. Finally, we're grateful for your compliments on our location, which offers easy access to a variety of attractions and conveniences. We are hoping to welcome you back in the future. All the best. Marion GHYSSELINCKX, General Manager