Dear Khalfan A., Thank you very much for your kind feedback and for rating your stay so highly. We are delighted to know that you had an excellent experience and appreciated both the comfort of your accommodation and our central location. Being close to Arbat Street, a variety of restaurants and cafés, as well as the shopping mall with a hypermarket, is indeed something our guests value the most. We look forward to welcoming you again on your next visit to Almaty. Sincerely, Kamalkhan Albina Guest Relations Supervisor ibis & Novotel Living Almaty Jetisu

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Almaty Jetisu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Birzhan Front Office Manager

Dear Abdulla K., Thank you for your wonderful review and for rating your stay 9/10. We are delighted to know that you enjoyed our convenient location, especially our proximity to Arbat Pedestrian Street. Our central location makes it easy for guests to explore the city's attractions, restaurants, and shopping areas. We truly appreciate your feedback and look forward to welcoming you back to ibis Almaty Jetisu on your next visit. Kind regards, Albina Kamalkhan Front Office Supervisor ibis Almaty Jetisu & Novotel Living Almaty Jetisu

Dear Abdulrazaq I., Thank you for your kind words! We are delighted to hear that you had a great stay and an excellent experience with us. It truly means a lot to our team. We look forward to welcoming you back again soon! Best regards, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Mohamed A., Thank you very much for your kind and detailed review. We are delighted to hear that you appreciated our excellent location near Arbat Street, as well as the cleanliness of the hotel. It is especially rewarding to know that you found our team respectful and that the level of service met your expectations. Your feedback is highly valued and serves as great motivation for our staff. We look forward to welcoming you back and providing you with another comfortable and pleasant stay! Sincerely, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.

Dear Fahed A., Thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed our beautiful location and that your stay was pleasant overall. It is wonderful to know that our friendly staff, the efficient check-in process, and the early check-in arranged by Amir contributed positively to your experience. We are also glad that you appreciated the complimentary room upgrade. We sincerely apologize for the inconvenience you experienced regarding the air conditioning. Our hotel operates with a central climate-control system that automatically switches to heating mode during the winter season. Because this system supplies all rooms simultaneously, it is unfortunately not possible to activate cooling for an individual room while the central system is set to heating. We truly appreciate your understanding and your valuable comments. It would be our pleasure to welcome you back in the future and provide an even more comfortable stay. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Faisal A., Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our greatest reward, and we’re glad we could provide you with a positive experience. We look forward to welcoming you back in the future. Should you need anything for your next stay, please don’t hesitate to reach out! Best regards, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Ayesha A., Thank you for taking the time to share your experience. We’re glad you enjoyed many aspects of your stay, and we appreciate your honest feedback, which is essential for us to improve. We apologize for the inconvenience caused by the employee entering without further confirmation. We will reinforce training for our staff to ensure that service is delivered respectfully, especially when guests may be resting. Regarding the shared gym and sauna, we understand that privacy is very important and will consider your suggestion to enhance safety for all guests. We're sorry that the air conditioning and window insulation didn't meet your expectations, and we will have our maintenance team address these issues to enhance comfort and noise reduction. Finally, we understand the concern regarding early check-in and Accor discount policies, and we’ll review how we communicate this to guests so that expectations are clear from the start. Thank you again for your helpful feedback; we hope to welcome you back for an even better stay in the future. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Mohammad A., Thank you for taking the time to share your detailed feedback with us! We're thrilled to hear that you had such a positive experience with our reception staff, especially Anthony. Our team is dedicated to making sure every guest feels welcome, and it's wonderful to know that Anthony left a lasting impression on your stay. We’re also glad that our location worked well for you, with the convenience of being close to Arbat Street and the many cafes and restaurants nearby. Our guests often comment on how the central location makes exploring the city easy, and we’re happy that you found it to be the same. However, we’re sorry to hear that the room cleaning service did not meet your expectations. We take cleanliness very seriously, and while it’s good to know that some aspects of your stay were satisfactory, it’s clear that we need to focus more on ensuring consistency with our housekeeping standards. We will certainly address this with our team to ensure we’re delivering the high level of service we aim for. Your feedback about breakfast is also noted, and we will continue to look for ways to enhance the variety and quality to better satisfy all of our guests. Thank you again for your comments and for highlighting both the positive aspects and the areas where we can improve. We truly value your feedback and hope to welcome you back in the future, where we can offer an even more seamless experience! Best regadrs, Karolina Kashkovarova Guest relation manager of ibis and Novotel Living Almaty Jetisu.