Dear Irwan Y., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Y., Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to hear that you had a very comfortable stay and that you were pleased with the service provided by our team. It is especially wonderful to know that Fiya, Hendri, and Karel made your breakfast experience memorable through their attentive, friendly, and helpful service. We will certainly share your kind appreciation with them, as recognition from our guests is always a great motivation for our team. We look forward to welcoming you back to Swissôtel Jakarta PIK Avenue for another enjoyable and comfortable stay. Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Bapak/Ibu Meiriel, Terima kasih telah meluangkan waktu untuk membagikan pengalaman Anda setelah menginap di Swissôtel Jakarta PIK Avenue. Kami senang mengetahui bahwa Anda menikmati lokasi hotel yang terhubung dengan PIK Avenue Mall, kenyamanan tempat tidur dan bantal, suhu AC yang sejuk, kualitas shower dengan air panas yang stabil, variasi hidangan sarapan, serta pelayanan dari seluruh tim kami yang membantu selama masa menginap Anda. Ulasan positif Anda menjadi penyemangat bagi kami untuk terus memberikan pengalaman terbaik bagi setiap tamu. Di sisi lain, kami juga menghargai masukan Anda mengenai ukuran kamar serta kelengkapan amenities di kamar mandi maupun di dalam kamar. Kami memahami bahwa ekspektasi setiap tamu terhadap fasilitas hotel bintang lima dapat berbeda, dan komentar Anda merupakan masukan yang sangat berharga bagi kami. Kami akan menyampaikan hal ini kepada tim terkait sebagai bahan evaluasi dalam upaya meningkatkan pengalaman menginap para tamu kami. Kami berharap dapat menyambut Anda kembali di Swissôtel Jakarta PIK Avenue dan memberikan pengalaman yang lebih berkesan pada kunjungan berikutnya. Warm regards, Sean Halpin General Manager

Dear Ms. Susan T., Thank you for your wonderful review and for giving us a perfect score. We are truly delighted to know that your first stay at Swissôtel Jakarta PIK Avenue exceeded your expectations and felt like a dream come true. Your kind words about the warm welcome from Benny during check-in and the genuine hospitality you received from Bella at our Executive Lounge on the 20th floor mean a great deal to us. We will be sure to share your compliments with both of them, as they will be thrilled to know they made such a positive impact on your stay. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another memorable experience in the near future. Warm regards, Guest Experience Team Swissôtel Jakarta PIK Avenue Swissôtel Jakarta PIK Avenue

Dear Mr. Denis H., Thank you for taking the time to share your detailed feedback following your stay at Swissôtel Jakarta PIK Avenue. We are pleased to know that you enjoyed the comfort of your room, the soundproofing, our convenient location, the in-room amenities, and the variety of breakfast selections. It is wonderful to hear that you would recommend our hotel to guests visiting the PIK area. At the same time, we sincerely appreciate your constructive feedback regarding your check-in experience. We apologize that our reception team did not proactively provide important information such as parking registration, breakfast venue details, and directions to the guest elevators. We understand how these details contribute to a smooth arrival experience, and we have shared your comments with our Front Office team to reinforce the importance of providing complete and essential information without guests having to ask. We also appreciate your comments regarding the emphasis on loyalty program registration. While we are pleased to introduce guests to the benefits of our loyalty program, this should never take priority over delivering the essential information needed for a comfortable stay. Your feedback has been shared with the team as an opportunity to improve our service approach. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Handrianto T., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear LKPP , I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Adrian J. K., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Affan A., Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Bella A. A., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Panji A., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Tanto T., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear S. Suyanto, Terima kasih banyak telah meluangkan waktu untuk membagikan pengalaman menginap Anda di Swissôtel Jakarta PIK Avenue. Kami sangat senang mengetahui bahwa Anda menikmati kenyamanan kamar, kebersihan, serta fasilitas hotel secara keseluruhan. Senang juga mendengar bahwa pelayanan Mas Andre di restoran memberikan pengalaman bersantap yang menyenangkan. Apresiasi Anda tentu akan kami sampaikan kepada beliau. Terima kasih atas rekomendasi Anda. Kami menantikan kesempatan untuk menyambut Anda kembali di kunjungan berikutnya. Salam hangat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Ferry C., Terima kasih banyak telah meluangkan waktu untuk membagikan pengalaman Anda di Swissôtel Jakarta PIK Avenue. Kami sangat senang mengetahui bahwa Anda menikmati pelayanan yang diberikan, khususnya oleh Mas Andre yang ramah dan menyenangkan untuk diajak berbincang. Apresiasi Anda tentu akan kami sampaikan kepada beliau. Senang juga mendengar bahwa kenyamanan kamar membuat Anda betah hingga terasa malas untuk check-out. Itu merupakan pujian terbaik bagi kami. Kami menantikan kesempatan untuk menyambut Anda kembali di kunjungan berikutnya. Salam hangat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Febri A. K., Terima kasih banyak telah meluangkan waktu untuk membagikan pengalaman menginap Anda di Swissôtel Jakarta PIK Avenue. Kami sangat senang mengetahui bahwa kunjungan Anda memberikan kesan yang begitu menyenangkan. Senang sekali mendengar bahwa sejak kedatangan sudah disambut dengan ramah, khususnya oleh Mas Andre yang memberikan pelayanan terbaik dan penjelasan dengan sabar. Apresiasi Anda tentu akan kami sampaikan kepada beliau, karena pengakuan seperti ini sangat berarti bagi tim kami. Kami juga senang mengetahui bahwa kenyamanan kamar, kebersihan, suasana yang tenang, serta kualitas tempat tidur membuat Anda dapat beristirahat dengan nyenyak. Memberikan pengalaman yang nyaman dan membuat tamu merasa dihargai memang menjadi prioritas utama kami. Kami sangat menantikan kesempatan untuk menyambut Anda kembali bersama keluarga di kunjungan berikutnya. Salam hangat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Leo G. G., Terima kasih banyak telah meluangkan waktu untuk membagikan ulasan Anda mengenai pengalaman menginap di Swissôtel Jakarta PIK Avenue. Kami sangat senang mengetahui bahwa Anda menikmati fasilitas hotel, kenyamanan kamar, serta kebersihan yang kami jaga dengan baik. Senang juga mendengar bahwa lokasi kami yang dekat dengan pusat perbelanjaan dan bandara memberikan kemudahan selama kunjungan Anda. Apresiasi khusus Anda untuk Andre dari tim Guest Experience tentu akan kami sampaikan. Kami bangga mengetahui bahwa pelayanan yang ramah dan membantu dapat memberikan kesan positif bagi Anda. Kami menantikan kesempatan untuk menyambut Anda kembali di kunjungan berikutnya. Salam hangat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear T. Tupani, Terima kasih banyak telah meluangkan waktu untuk membagikan pengalaman menginap Anda di Swissôtel Jakarta PIK Avenue. Kami sangat senang mengetahui bahwa pengalaman Anda bersama kami terasa memuaskan, baik dari pelayanan kamar maupun pelayanan di restoran. Apresiasi khusus untuk Andre akan dengan bangga kami sampaikan, karena kami turut senang mengetahui bahwa penjelasan menu serta pelayanan yang diberikan dapat memenuhi harapan Anda. Ulasan positif Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu. Kami menantikan kesempatan untuk menyambut Anda kembali di kunjungan berikutnya. Salam hangat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Rami A., Terima kasih banyak telah meluangkan waktu untuk membagikan pengalaman menginap Anda di Swissôtel Jakarta PIK Avenue. Kami sangat senang mengetahui bahwa Anda menikmati kamar yang luas dan bersih, ruang meeting yang nyaman, serta sarapan yang memuaskan. Senang juga mendengar bahwa pelayanan tim restoran, khususnya Mas Andre, membuat pengalaman sarapan Anda lebih mudah dan menyenangkan setiap pagi. Apresiasi Anda tentu akan kami sampaikan kepada beliau. Ulasan positif Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik. Kami menantikan kesempatan untuk menyambut Anda kembali di kunjungan berikutnya. Salam hangat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Dear Guest, Terima kasih banyak telah meluangkan waktu untuk membagikan pengalaman menginap Anda di Swissôtel Jakarta PIK Avenue. Kami sangat senang mengetahui bahwa masa tinggal Anda bersama kami terasa sangat berkesan, mulai dari kenyamanan kamar, fasilitas ruang meeting, hingga pengalaman sarapan yang memuaskan. Kami juga dengan bangga akan menyampaikan apresiasi Anda kepada Andre atas pelayanan yang ramah serta rekomendasi healthy juice yang Anda nikmati. Senang mendengar bahwa hal tersebut turut membantu Anda tetap fokus selama meeting. Terima kasih atas kepercayaan Anda kepada Swissôtel Jakarta PIK Avenue. Kami menantikan kesempatan untuk menyambut Anda kembali di kunjungan berikutnya. Salam hangat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue