I have been staying at this Hotel (Mercure Hotel PIK) for quite a while now, I have seen the poor maintenance of the room, specially the FLOOR CARPETS and the stains & cracks of the hand basin in the toilets. Also, a couple of times I was in the restaurant for breakfast I noticed there is only one person serving the BUFFET. We have to wait to be serve since we cannot take our own food. I suggest the Restaurant Manager should take a good look at this issues because it's becoming a regular scenario.

We stayed 4 days - privilege room is highly recommended! Good location with direct access to PIK Avenue shopping center, 15min to airport and all wishable facilities inhouse. Breakfast buffet us great, staff super friendly; nake you feel home from home. Excellent stay for business and jakarta stop over.

Perfect location ..just Next to PIK Avenue Mall...walking distance to PIK fresh market & 5 minute by car to PIK 2 food market, Pantjoran PIK where you can find local hawker.. 10 minute by car to PIK 2 beach Another Mercure Hotel with excellent service from all the staff, Nice breakfast menu.. The Privilege Room with beatiful view of PIK area from buildings, premuim houses , golf court & sea view on the otherside

Overall its so so, the room is privilege but the air con did work well it was so hot and the bathroom also the shower didnt work well. Too bad. Hope the staffs maintain their privilege room since its more expensive than the usual room

I’ve stayed at the Mecure many times previously and especially of late as I have had a lot of business meetings to attend in north Jakarta Usually everything is just satisfactory, however last night I had a Bad experience by being treated disrespectfully by one of the restaurant staff, I was denied any food and beverage after visiting the restaurant at 730 pm and told there was no more orders that could be placed for something simple like a burger or a beer ... when I saw other guests enjoying meals by the pool I asked if I would be able to order a room service and then bring it by the poolside to enjoy but the staff member named Widi gave me the arms crossed symbol and held the palm of his hand out towards me in a gesture that I found highly offensive .. this young man didn’t even have the common decency to use explain to me courteously what the options or protocols were ... instead he showed me the ( talk to the hand ) So I got angry with him, this behavior he showed me is really rude in our culture at home in Sydney Australia. I asked the manager to check me out of my room and told him I wanted to move to another hotel with accommodating staff with manners I left the hotel Mecure PIK and will never return again thanks to a restaurant employee named Widi that thought it was a good idea to be rude to me. I have taken Mecure of the list of preferred hotels for my company, I am certainly going to recommend all my friends, colleges and family do the same Hope there’s an opportunity for you to provide better hospitality training for your restaurant staff in future so you don’t continue losing valuable customers Thank you

On behalf of my family and I , i would like to thank the hotel's front desk team and especially ms Lydia of the reservation office for the kind and understanding sympathy she has shown during my family's stay in the hotel. Thank you so much Ms. Lydia. My family and I will surely be back to stay in the hotel after receiving such a great help from you and team.

Check in was assisted by Ms. Ade and Mr. Ramos who gave such a warm welcome to me. He was so friendly and helpful, that really put me in a pleasant impression and amazing ambience of the hotel throughout the stay. Once again thank you very much for delivering a wonderful welcome and assistance. Stayed a night in their Privilege room, and it was marvelous. The room was clean, spacious and I find it super cozy, with a nice City + Golf view which I love so much. Surely love relaxing and spending time in the room since it is very comfortable. I’m absolutely looking forward to spend another time here, can’t wait to schedule my next stay in Mercure PIK!

Stayed to celebrate my niece's 8th b'day & to get together as a family post-iso.Service & hospitality were excellent!Staff took good care of the new health procedure,masks wearing enforced & sanitizers all around the hotel.Felt safe&had an enjoyable stay overall.Bfast was good but staff can be added as a la carte portion took some time & quality inconsistent.

keep do the good service with smile..keep the clean room and nice meal at bfast time..and i think add more variant welcome drink will be nice add put some peanut or chip also..so can really enjoy time while waiting..and consider add shuttle bus to airport

I'm really impressed with the service of this hotel. I booked my room through Accorhotels website and have some special requests. When I arrived not only the request have been meet, but also they added a very special touch into it. The staffs were very friendly, it made me feel like home. Special shout out to Miss Ninik. Didn’t have time to explore all that it has to offer, but would definitely come back.

One of the best hotel destinations if I have short trip to Jakarta. New building and nice interior design create a good vibes. Close access to Soekarno-Hatta International Airport making this as one of the best-value hotels for everyone who need a business accommodation. Of course, room standards are following to Accor Hotel standards. However, I have already stayed in most of Accor-managed properties in Jakarta. But, this is one of the properties that rarely give me a room upgrade despite of my Accor Platinum member status. Most of the time, they offer me a smoking room upgrades; which is unacceptable for me. Even in higher star Accor Hotels (e.g. Pullman, Sofitel) they would offer me double upgrade whenever one step higher class room unavailable. Plus, I'm staying in this properties not only once, which usually I will get a better attention in terms of services in other Accor properties. Overall, that would be an average for me.

I like the location which is very near to airport and the convenience as the hotel is located next door to PIK Avenue Mall. Easy to get public transport. Rooms are good, staff are friendly and professional. Room service from NSNTR restaurant is excellent. My only gripe is still with the bathroom, there's a bit of unpleasant drainage smell, however this time around it's much more tolerable than my previous stay, so i note that the staff are doing something about it. In all, I enjoyed my stay in Mercure PIK Avenue and look forward to my next stay here should I visit Jakarta again.

one of the Best choice to stay in Jakarta! Again I had some problem, were the member support me as best I could imagine. I always feel very warm welcome by the members and I definitely will choose This hotel again!

I was stayed in this hotel, few days ago. For an accor plus member, they upgraded me, and gave me the best category of their rooms. I love it so much! The suite room what they had, has very beautiful view to the city. You must try! Also the FO staff was very friendly. So, this hotel is recommended.

It’s not my 1sr time staying here. Location was great, adjacent to the mall, staffs were friendly. Check in was fast and efficient. Acknowledged as an accor member, But the same problems like last stay still remain. NO HOT WATER.