Pullman Jakarta Central Park bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.133 ulasan

Jaminan Harga
Terbaik
Pullman Jakarta Central Park - Image 1
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Pullman Jakarta Central Park - Image 4
Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, 11470 JAKARTA, Indonesia

Deskripsi

Keistimewaan hotel

  • Part museum, part art gallery : distinctive, industrial, raw

  • Dekat dari bandara dan di berada sebelah Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

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Lokasi hotel

Pullman Jakarta Central Park

Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat
11470 JAKARTA
Indonesia

GPS:-6.17646, 106.790028

Telepon
Fax +62 21 29200099

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

COLLAGE ALL DAY DINING

Restoran sepanjang hari dengan gaya modern dan desain canggih yang menawarkan pengalaman gourmet melalui berbagai hidangan internasional yang lezat dalam prasmanan atau a la carte untuk sarapan, makan siang, makan malam, dan sarapan siang di akhir pekan.

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Peringkat ALL  4.5/5  2.133 ulasan

Peringkat TripAdvisor  4.5/5  4.112 ulasan

Pullman Central Park Jakarta

Catatan Tripadvisor 5.0/5

Footprints642903 Ulasan TripAdvisor tersertifikasi

I had a wonderful stay at Pullman Jakarta Central Park. The hotel is modern, clean, and perfectly located next to Central Park Mall. The rooms are spacious with great city views, and the amenities are top-notch. The staff were exceptionally professional and warm, with consistently efficient and attentive service throughout my stay. Special mention to 💁‍♀️ Anggi at the lounge front desk for making our daily dining experience so comfortable and always ensuring we had the best. Also, a big thank you to Pastry Chef Fauzi 👨‍🍳for the thoughtful and creative Zootopia surprise for my child—it truly made our stay extra special. Highly recommended for both business and family travelers.🙏😊

Absolutely first class!

Catatan Tripadvisor 5.0/5

METIN T Ulasan TripAdvisor tersertifikasi

I have rarely experienced such an amazing hotel with such friendly, helpful, and professional staff. From the moment you enter the hotel, you're warmly welcomed by the security team, and the excellent service continues throughout — from the reception staff to the breakfast team, spa personnel, and service staff. Truly outstanding! It will be hard for any other hotel to top this experience. Absolutely first class! A special thank you goes to Seffo! Location: Perfectly situated – easy to access and welcoming from the moment you arrive. The security team sets the tone with a warm and professional greeting. Rooms: Comfortable, spotless, and thoughtfully designed. A true place to relax and unwind. Atmosphere: Warm, inviting, and truly luxurious. The ambiance throughout the hotel makes you feel at ease instantly. Value: Exceptional value for the level of service and experience provided. Worth every cent! Service: Absolutely outstanding. I have rarely experienced such a high level of friendliness, helpfulness, and professionalism across all departments – from reception to breakfast staff, spa, and service teams. A special thank you goes to Seffo! Cleanliness: Impeccably clean in every area – rooms, common spaces, spa, and dining areas. A clear priority for the staff. Amenities: Everything you could wish for – a relaxing spa, delicious breakfast, excellent facilities, and more. This wonderful experience extends to all parts of the hotel. Overall: Once again – simply excellent! It will be hard for any other hotel to top this experience. Absolutely first class!

Disappointing Stay

Catatan Tripadvisor 2.0/5

H88MCmm Ulasan TripAdvisor tersertifikasi

I stayed at Pullman Central Park Jakarta for a business trip and encountered one issue after another. Upon arrival, I was given a dirty room that hadn’t been cleaned from the previous guest, then left waiting over 20 minutes in the hallway with no assistance. The staff showed little warmth or urgency, and even when I was finally moved to a new room, no one offered help with my luggage. Service recovery felt insincere. The Duty Manager awkwardly asked if I “approved” of the compensation, rather than taking real ownership of the situation. An upgrade was only offered after I requested to change rooms again—something that should’ve been done proactively, not reactively. The situation worsened during my second room move. Despite confirming availability, they left me waiting another 30 minutes with no update. Then, without informing me, they moved my belongings—including my laptop—while I was out, which felt careless and unsafe. The room had poor soundproofing. I could clearly hear the guests next door shouting on the phone while I was trying to work. As someone who works in hospitality, this experience fell well below five-star expectations. Poor communication, delayed responses, and a lack of genuine care made this a stay I can't recommend.

Dear H88MCmm, Thank you for taking the time to share your feedback with us, and please accept my sincerest apologies for the disappointing experience you had during your recent business trip to Pullman Jakarta Central Park. What you described is certainly not the level of service we strive to provide, and I’m truly sorry for the series of issues you encountered—from the unacceptable condition of your initial room, to the lack of responsiveness and care throughout your stay. Arriving to a dirty room and being left waiting without assistance is inexcusable, and I completely understand how this would set a negative tone for the rest of your stay. I also want to acknowledge your concerns regarding how the service recovery was handled. Our goal should always be to take full responsibility and offer sincere solutions without putting additional burden on the guest. It’s clear we fell short in this regard, and I’m sorry that our efforts did not feel genuine or proactive. The handling of your personal belongings, especially without prior notice, is deeply concerning. Your sense of privacy and security should never have been compromised, and I have escalated this to the relevant department heads for urgent review and corrective action. I also regret the noise disturbance and lack of soundproofing, which understandably disrupted your ability to work. We are currently reviewing options to improve guest room sound insulation and have taken note of your feedback. Your background in hospitality gives further weight to your observations, and I want to thank you for highlighting these points so constructively. We will be using your feedback to retrain our team and ensure we uphold the true standards of five-star service moving forward. Should your travels bring you back to Jakarta, I would truly appreciate the chance to personally look after your stay and make it right. Warm regards, Diana Afriza Asst. Guest Experience Manager Pullman Jakarta Central Park

Happy staycation

Catatan Tripadvisor 5.0/5

Devano A Keluarga - Ulasan TripAdvisor tersertifikasi

Staying here is unforgettable moment for us, the room was so wide and the playground for our kids was so good The hotel location is so strategic cause besides the hotel there is central park mall if u looking for place to stay in West Jakarta, Pullman Central Park is a must for ur stay

Dear Mr. Devano A, Thank you so much for your lovely review! We’re thrilled to hear that your staycation with us was such a memorable one. It's wonderful to know you enjoyed the spacious room and that your kids had a great time at the playground creating joyful family moments is what we love most! We're also glad our location next to Central Park Mall added extra convenience to your stay. Thank you for recommending Pullman Jakarta Central Park as a top choice in West Jakarta — it truly means a lot to us. We hope to welcome you and your family back for another unforgettable stay soon! Warm regards, Diana Afriza Guest Experience Manager

Wonderful stay

Catatan Tripadvisor 5.0/5

Odyssey53791090659 Ulasan TripAdvisor tersertifikasi

We had a very pleasant one night stay at Pullman Central Park Jakarta,every aspect of our stay was wonderful,from checkin-to checkout everything was perfect. Amazing breakfast,Restaurant is cozy and big enough to have perfect breakfast. Various and tasty selections for breakfast,Especially complimentary desert in our room was very delcious. You can have perfect start to your day. Pullman Central Park with strategic location, close to the mall. Staff Super friendly and helpfull. Big shoutout to GX team, Ms. Michi n team,they made our special day Extra special,they upgraded our room to Park View,Amazing room with citylight view,You can relax there. We truly enjoyed our short stay and would glady return in the future. Thankyou Pullman Central Park for your Excellent service 🙏😇

Dear Valued Guest, Thank you so much for your kind and heartfelt review! We’re absolutely delighted to hear that you had a wonderful one-night stay with us at Pullman Jakarta Central Park. It’s great to know that you enjoyed every aspect of your stay—from check-in to check-out, and especially the breakfast and in-room dessert treat! We’re also happy you appreciated the strategic location, the cozy ambiance of our restaurant, and the beautiful Park View room. A special thank you from our Guest Experience team, especially Ms. Michi and the team, for your kind words—they're thrilled to know they could make your special day even more memorable. We truly look forward to welcoming you back for another perfect stay in the near future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.002 ulasan 9.6/10 Lokasi
  • 1.220 ulasan 7.4/10 Kamar
  • 1.684 ulasan 9.2/10 Pelayanan
  • 13 ulasan 8/10 Internet
  • 467 ulasan 8.4/10 Kebersihan
  • 465 ulasan 9.2/10 Makanan
  • 401 ulasan 9.1/10 Sarapan
  • 364 ulasan 5.5/10 Kenyamanan

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