Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 327 reviews

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Mercure Cardiff North Hotel - Image 1
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Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  327 reviews

TripAdvisor Rating  4.0/5  299 reviews

Good meal and good service

TripAdvisor rating 4.0/5

Mary M TripAdvisor review

We enjoyed a meal of fish fingers - the portions were large! Attentive and charming service by Moses. (Adding some more text because the system demands a minimum of 200 characters - for what reason I am not really sure. 200 actually turns out to be a lot…)

Dear Guest, Thank you for this kind review following your stay. We are delighted that you enjoyed the generous portions of our cuisine and the attentive service provided by Moses. Our RGB Restaurant prides itself on offering a varied menu with specialities from the charcoal grill, and we're thrilled that this was a highlight of your visit. It is wonderful that you appreciated the charming service, which is a cornerstone of our commitment to guest satisfaction. We look forward to seeing you again in the future. Season’s greetings, Atanas Mladenov, Front Office Manager

good stay

Customer review rating 4.5/5

Mr M. C. Families - Confirmed reviews ALL

we were very well looked after. the beds were extremely comfortable. everything was clean and carefully prepared. The only criticism is the low level of lighting, with no overhead lights

Dear Guest, Thank you for sharing your experience with us. We are grateful for your kind words about your stay at Mercure Cardiff North. We are pleased that you appreciated the comfortable beds and noted the cleanliness of our facilities. Our team works diligently to ensure everything is prepared with care, and it’s wonderful to see their efforts recognised. However, we understand that the lighting in the rooms may not have met your expectations. We are sorry that the ambience did not enhance your experience. We hope to have the occasion to welcome you back. Seasons greetings, Atanas Mladenov, Front Office Manager

Enjoyed my stay

TripAdvisor rating 4.0/5

Emily J TripAdvisor review

Had excellent service from Moses in the restaurant at dinner time and there was a lot of variety with the continental breakfast. Room was spacious and clean. The only thing that could be improved was the air conditioning which was a little loud but otherwise no issues!

Dear Emily, We would like to thank you for taking the time to leave this review about your recent visit. We are delighted that you enjoyed the attentive service from our team member Moses, and the diverse options available in our breakfast buffet. Our goal is to provide a comfortable and pleasing environment for our guests, and we are pleased to hear that you found your room to be both spacious and clean, ensuring a restful experience. However, we regret to hear that the air conditioning unit in your room did not operate as quietly as it should. We appreciate you bringing this to our attention, and we sincerely apologise for any inconvenience this may have caused during your stay. We look forward to welcoming you back, Seasons greetings, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Nice hotel

Customer review rating 5.0/5

Paul L. Business - Confirmed reviews ALL

Very warm, comfy and impeccably clean

Dear Paul, We are grateful for your feedback. We truly appreciate your kind words about your stay at our hotel. We are delighted that you enjoyed the comfort and cleanliness of our accommodations, which are designed to ensure a pleasant experience for all our guests. Our team takes great pride in maintaining high standards of cleanliness, and it is wonderful to hear that you found our hotel to be so inviting and well-kept. We hope to have the pleasure of welcoming you back in the future. Seasons greetings, Atanas Mladenov, Front Office Manager

Christmas at the cardiff mercury north

TripAdvisor rating 2.0/5

Simon H TripAdvisor review

Very very poor Christmas break!!!! Dark rooms, low seating, one day room not cleaned , very poor food , a disappointing birthday , terrible entertainment, expensive drinks, ask for a room with a view, got, a roof nothing else, staff need to be trained. WON'T BE BACK!!!!!

Dear Simon, Thank you for taking the time to share your feedback. We are deeply concerned to learn that your experience did not meet your expectations. Your comments about the room ambience and seating comfort are valuable and we appreciate your honesty. We strive to maintain high standards of cleanliness and we apologise if this was not reflected during your stay. Moreover, our culinary team takes pride in offering a varied menu featuring specialties from our charcoal grill and we regret that the food did not meet your taste preferences. We understand how important celebrations are, especially during the festive season and we are sorry that your birthday experience was not as special as it should have been. Rest assured, your feedback regarding the entertainment and beverage pricing has also been noted. We aim to offer rooms with pleasant views and we apologise if yours did not meet this standard. We are reviewing all aspects of your feedback to improve our guests' experiences. We continuously invest in staff training to ensure excellent service and we will use your comments to further enhance our team's skills. We hope you will consider staying with us again in the future. Season's greetings, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

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Other web-users rate our hotel

  • 653 reviews 7.7/10 Location
  • 1,482 reviews 7.1/10 Room
  • 1,034 reviews 7.7/10 Service
  • 27 reviews 7.9/10 WiFi
  • 870 reviews 7.2/10 Comfort
  • 659 reviews 6.6/10 Cleanliness
  • 438 reviews 7.3/10 Breakfast
  • 320 reviews 5.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.