Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 443 reviews

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Mercure Cardiff North Hotel - Image 1
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Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  443 reviews

TripAdvisor Rating  4.0/5  272 reviews

Disappointed

TripAdvisor rating 1.0/5

Rebecca W TripAdvisor review

Poor first impressions with an empty booze bottle thrown in the floor at the entrance, staff were disinterested and there was no politeness or conversation, we felt like we were a bother to them. Room was large but just unorganised, the kettle was situated in an area without an electrical input. Bathroom was a disappointment, broken toilet seat, porcelain was cracked in the shower and sink and the electrical input was hanging off the wall. We asked for an extra duvet but told we could t as the housekeeping staff had finished their shift (430pm) The bedroom window was broken and we couldnt shut it which wasn’t a problem as it was warm but it was full of cobwebs and dirt. On the plus side the bed was super comfy and clean. Went to the bar area, chairs were stained and dirty, most beers were out and then the gent serving us a dressed me as sir (I am most definitely a female) The worse part was breakfast, at £33 for two I don’t expect a 5* meal but I do expect a decent breakfast, there was no eggs, there was bacon and sausages and some mushrooms and that was about it, I asked if there would be more food coming out and I was told there was but it didn’t come out. The coffee machine was broken but did get fixed whilst we were there. We did try to discuss this in our check out but again the reception staff did not talk to us, we didn’t get asked about our stay and there were no apologies or further discussions when we told them about our experience.

Dear Rebecca, Thank you for taking the time to share your feedback, We are delighted that you found the bed to be comfy and clean; ensuring a good night's rest is a cornerstone of our service. However, we are sorry that your stay did not fully meet your expectations. We understand the importance of a welcoming entrance and apologise for the oversight you encountered. Our rooms are designed to offer convenience and comfort, and we regret to hear that the kettle placement did not meet this standard. We also take the condition of our facilities seriously, and it concerns us to hear about the state of the bathroom fixtures and bedroom window. Additionally, the experience you described with the housekeeping service and bar area falls short of the high standards we set for ourselves. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Your feedback regarding breakfast is also noted; we aim to provide a varied and satisfying breakfast experience, and it seems we missed the mark during your visit. Nonetheless, our hotel's location in a quiet residential area near major business parks and attractions like Cardiff Castle and Cardiff Golf Club remains one of the highlights for many guests. With easy access to public transportation, our guests can enjoy the vibrant city centre of Cardiff, just a short bus ride away. We certainly hope that we can welcome you back again. Best regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Mixed review - good and less good points

TripAdvisor rating 3.0/5

CambridgeClimber Couples - TripAdvisor review

I must admit to having high expectations as this hotel had been recently refurbished according to the Accor website. The decor was very good as was the condition of the bedroom. The room itself was a little surprising in terms of what was in it. The shelf (no desk) for working at measured about 80x40 cm, there was a rail with 5 coat hangers, no coat hooks and no shelves for stacking clothes (even Premier Inn do better than this); we ended up leaving the clothes in the case. The bar and dining areas were fine as was the breakfast buffet. The free wifi was also good. The car park is free and massive so no danger of not getting a space. Driving into the city centre or the Bay area was straightforward. If I was planning to stay here for a few nights on business, I'd be disappointed with the in-room working environment which is a shame given how much floor space the bedroom has; the sound insulation was not as good as expected for something looking so new.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that the recent refurbishments, our decor, and the overall condition of your bedroom were to your liking. It's also wonderful to hear that the bar, dining areas, and the quality of our breakfast buffet added positively to your stay, alongside the complimentary wifi and ample parking facilities. We are sorry that some aspects of your stay did not meet your expectations. Our rooms are designed to offer comfort and convenience, and we regret to hear that the in-room amenities did not fully accommodate your needs. While our Classic and Privilege rooms are equipped with a work desk, tea and coffee facilities, and a flat-screen TV, we understand that a more extensive workspace may be desired for longer business stays. Regarding the sound insulation, we aim to provide a tranquil environment for our guests, and it concerns us that this aspect did not meet the standards you expected. Nonetheless, we are pleased that you found our location convenient for your travel to the city centre and Cardiff Bay. With the hotel situated close to major business parks and tourist sites, we are glad it served as a good base for your visit to Cardiff. We look forward to the pleasure of seeing you again. Best regards, Atanas Mladenov, Front office Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

An overnight stay which was okay. There were no bath towels in the room and the lift was not working properly, but there were no signs or advisories that the lift was not working properly.

Dear Guest, Thank you for sharing your review. We are delighted that you found our hotel to be clean and appreciated our efforts in sustainable development, as we strive to maintain a high standard of cleanliness and are committed to eco-friendly practices. However, we apologize for the inconvenience you experienced with the absence of bath towels and the issue with the lift. We understand how such details can impact the comfort of your stay. Our team is looking into these matters to ensure that they are addressed effectively and do not recur. Nonetheless, we are pleased that you chose to stay with us and that you were able to benefit from our convenient location, just a short distance from Cardiff's major attractions and business parks. We hope to welcome you back in the future. Best wishes, Dorota Price, General Manager hb…, T.: +4…

Very disappointed

Customer review rating 0.5/5

Monica S. Couples - Confirmed reviews ALL

Room was tatty with stains on the carpets, stains on the chair, marks all over the walls, shelves hanging off. Room wasn’t well cleaned with dirty mirrors. Noise disturbance all night long meant very little sleep

Dear Monica, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. While we are disheartened to hear about the aspects that detracted from your comfort, we appreciate you bringing them to our attention. In regards to your comments on the room's upkeep, we aim to provide accommodations that are not only modern and colorful but also immaculate and well-maintained. Your remarks highlight areas where we can focus our efforts to enhance our guest experience. Concerning the disturbance you experienced, our guests' restful sleep is a top priority, and we regret any inconvenience you encountered. We understand the importance of a tranquil environment and will review our procedures to better serve our guests in this regard. We certainly hope that we can welcome you back again. Best regards, Dorota Price, General Manager hb…, T.: +4…

Great location, comfortable room

Customer review rating 5.0/5

Kevin Families - Confirmed reviews ALL

An Excellent experience start to finish, great location for the city, really comfortable room and bar/lobby area. Very friendly staff.

Dear Kevin, Thank you for such a great review. It is heartening to receive such positive feedback from our guests. We are thrilled that you found the room to your comfort and the amenities to your liking, including the tea and coffee facilities, satellite TV with on-demand movies, and work desk provided in our rooms for a convenient and enjoyable stay. Finally, our location's proximity to Cardiff's city center and major business parks, coupled with our friendly staff and welcoming bar and lobby area, are aspects we are proud of. It is great to know that these contributed to your excellent experience. We look forward to a return visit from you in the future. Best wishes, Atanas Mladenov, Front Office Manager

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Other web-users rate our hotel

  • 567 reviews 7.6/10 Location
  • 1,316 reviews 7.2/10 Room
  • 976 reviews 7.8/10 Service
  • 26 reviews 7.1/10 WiFi
  • 588 reviews 6.8/10 Cleanliness
  • 414 reviews 7.1/10 Breakfast
  • 365 reviews 6/10 Food
  • 285 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.