Mercure Birmingham West Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 608 ulasan

Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
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Keistimewaan hotel

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Akomodasi kami

Lokasi hotel

Mercure Birmingham West Hotel

Birmingham Road
United Kingdom

GPS:52.513438, -1.976012

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  608 ulasan

Peringkat TripAdvisor  4.5/5  406 ulasan

Sertifikat keunggulan 2024

Appalling experience

Catatan Tripadvisor 1.0/5

Footprints780046 Ulasan TripAdvisor tersertifikasi

Our stay at this hotel in West Bromwich from 6th July to 7th July was extremely disappointing. We were in room 347 and encountered a major issue with the air conditioning unit—it was completely non-functional. When we reported the problem to the receptionist, she asked us to call back in 10 minutes, only to ignore our subsequent calls. After multiple attempts, we finally got through, but the receptionist was unhelpful and argumentative, claiming the issue was beyond their control. She offered no proper solution other than a fan, as the hotel was supposedly fully booked. We booked a room with a fully functioning AC, and it is unacceptable that this basic amenity was not provided. The lack of professionalism and poor handling of our concern made the experience even worse. Additionally, when we went to the hotel breakfast the next day, the spread was horrific. When the buffet was going to be refilled, he said ‘in a moment’ which took longer than this. Myself and my partner waited for 25-30 mins and they hadn’t done it, so we decided to leave with an empty stomach. See the pictures below for the appalling breakfast. I do not recommend this hotel and urge management to improve their service and staff training to avoid future disappointments.

Lovely Staff

Catatan Tripadvisor 5.0/5

Oscary D Friends getaway - Ulasan TripAdvisor tersertifikasi

The staff were lovely, Stefan in reception was friendly throughout our stay, and every time we saw him; he would check if we needed anything/ we're okay; he gave us some ideas of places to visit in the city centre. We used the leisure facilities; the window ceiling and sunshine were truly relaxing. But I have to say the most memorable part of our stay was Kelly in the restaurant - she was welcoming and smily every encounter we had - from the early morning when we had breakfast (making sure we knew where everything was & If we needed anything - it was our first time here) to the afternoon when we went to get coffee; she also recommended the facilities on the first day and kept asking how our experience in Birmingham was going, truly kindhearted and sweet person.

Perfect, dog friendly stay

Catatan Tripadvisor 5.0/5

tinyemily Couples - Ulasan TripAdvisor tersertifikasi

Had such a lovely stay on our way to Cornwall. Lady on the desk was friendly, easy check in, even given a dog bowl and tennis ball for our dog. Facilities were lovely, lovely gym, pool and sauna. Room was also super clean spacious and the bed was possibly the comfiest bed I’ve ever slept in! Would stay here again when travelling down south ❤️

Mercure Hotel & Spa

Catatan Tripadvisor 5.0/5

deanandellie Ulasan TripAdvisor tersertifikasi

OMG wow wow wow Relaxing break . Hotel was awesome. Clean, huge room, coffee machine etc etc. Spa was fantastic & the massage was another level Great staff Aruna & team was amazing Felt so chillaxed totally recommend this hotel & spa facility. Pool sauna steam room Thank you team All our love & best wishes

Great relaxing day and evening

Catatan Tripadvisor 5.0/5

Kev T Ulasan TripAdvisor tersertifikasi

Excellent service, good facilities and food was very nice. Wife booked a spa break for my birthday. Really appreciated the upgrade and decorations in our room for my birthday. Special thanks to Mairita and Gerry for the effort with our room. Will stay here again.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 335 ulasan 7.6/10 Lokasi
  • 988 ulasan 6.5/10 Kamar
  • 841 ulasan 8.5/10 Pelayanan
  • 33 ulasan 6.2/10 Internet
  • 481 ulasan 6.1/10 Kebersihan
  • 354 ulasan 7.5/10 Sarapan
  • 229 ulasan 5.8/10 Kesepadanan nilai
  • 170 ulasan 5.9/10 Kebugaran/olah raga

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