Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 567 reviews

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ALLSAFE approved hotel

Hotel extras

  • Perfectly located just off the M5

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant 1986

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  567 reviews

TripAdvisor Rating  4.5/5  252 reviews

Certificate of excellence 2023

Sadly did not meet our previous experience of mecure hotels

TripAdvisor rating 2.0/5

U4461JOsharont TripAdvisor review

Sadly this hotel did not meet our expectations. We have stayed in other Mecure hotels. The reception, bar and restuarant were light bright and pleasant. However this did not reflect the room. It was dim and a bit cold. Being November we put on the heating but it did not kick in until the following day. My husband had a shower were the water started warm and hot but soon went cold. I left it 10 mins before I tried to have a shower but it was tepid and too cold for me. Our bed had 2 pillows each but these had seen better days they were flat and no support. I asked for additional pillows but they never came. I ended up folding my coat under the pillow. This is supposed to be 4 star sadly this was not our impression.

Non working showers, definitley not 4 stars

Customer review rating 1.0/5

Sunny D. Families - Confirmed reviews ALL

Showers dont work properly with only a rainfall shower above ( no handheld unit) that blows hot and cold no matter where you set it. My dad burned his hand as the water would suddenly spit out boiling water and then cold water.

Lovely reception staff, gorgeous rooms, nice breakfast

Customer review rating 4.5/5

Steph Families - Confirmed reviews ALL

Lovely reception staff, gorgeous rooms, nice breakfast

Good stay

Customer review rating 5.0/5

Weeemcee Couples - Confirmed reviews ALL

Got a lovely evening meal, good nights sleep and a great breakfast. Great start to our weekend.

Lovely assistant

Customer review rating 5.0/5

Moahib Business - Confirmed reviews ALL

I had a lovely night at West Bromwich mercure hotel. The lady on the counter was very helpful with assisting us with are journey to central Birmingham. Thank you so much if it wasn't for your advice in taking tram and not car we would have been caught with traffic. Thank you

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Other web-users rate our hotel

  • 286 reviews 8.2/10 Location
  • 909 reviews 6.5/10 Room
  • 768 reviews 8.5/10 Service
  • 34 reviews 5.2/10 WiFi
  • 467 reviews 6.3/10 Cleanliness
  • 302 reviews 7.5/10 Breakfast
  • 186 reviews 6/10 Value
  • 156 reviews 6.6/10 Wellness Area

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