فندق بافيليون كولالمبور بإدارة Banyan Tree

ملاحظة Tripadvisor 4.5/5 1,057 أراء

فندق بافيليون كولالمبور بإدارة Banyan Tree - Image 1
فندق بافيليون كولالمبور بإدارة Banyan Tree - Image 2
فندق بافيليون كولالمبور بإدارة Banyan Tree - Image 3
فندق بافيليون كولالمبور بإدارة Banyan Tree - Image 4
170 Jalan Bukit Bintang, Kuala Lumpur, 55100 كوالالمبور, ماليزيا

الوصف

خدمات الفندق الإضافية

  • خدمة WiFi

  • نوافذ بانورامية بإطلالة على المدينة

  • دُش بالدفق القوي

الإقامات المتوفرة لدينا

موقع الفندق

فندق بافيليون كولالمبور بإدارة Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 كوالالمبور
ماليزيا

نظام تحديد المواقع العالمي (GPS):3.148601, 101.714946

الهاتف
فاكس +60 3-2117 2999

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

تقييم TripAdvisor  4.5/5  1,057 أراء

2024 شهادة تميّز

Amazing

ملاحظة Tripadvisor 5.0/5

Adam R Couples - تقييم TripAdvisor المعتمد

It was an amazing experience. We had a really really good time shopping there the restaurants the bar we went to a Chinese restaurant and we went to the rec stations which shops and lots of other Chanel from from cosmetics to clothes electronics watches you name it they have it absolutely wonderful.

Dear Adam R, Thank you for sharing your remarkable experience, following your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you had such a wonderful time shopping, dining, and exploring everything the area has to offer. With its variety of restaurants, bars, and luxury brands, Pavilion is truly a shopper’s paradise, and we’re so glad you enjoyed it to the fullest. We truly appreciate your kind words Adam R, and hope to welcome you back for another amazing stay in the near future. Best regards, Emile Otte Hotel Manager

Safety Violation after Guest Checked-In

ملاحظة Tripadvisor 1.0/5

Faidzal N تقييم TripAdvisor المعتمد

Your "Turndown Service" ,as per below explanations from one of your duty managers, clearly violates the safety aspect of every guest who have already checked-in the hotel room. Do not think your team have the right to enter guest room at all times even thought guest had gone out for awhile after checking-in unless emergency or make up room service upon guest request. Guest might have their personal belongings taken away or wrongfully used by your room cleaning staffs. Turndown services is failed service which needs to be reviewed by your top managements. Terrible experience for me. Good evening Mr. Faidzal. First of all, I would like to introduce myself. I am Nadiah, the Duty Manager for this evening. Secondly, I would like to address the issue that you highlighted to one of my colleagues last night regarding the turndown service and I have been informed that you are expecting an email from us regarding the issue. Unfortunately, we did not manage to get your email address at check-in. I would like to extend my sincerest apologies for the inconvenience you experienced last night and I completely understand your concerns regarding our housekeeping team entering your room for turndown service while you were not present, and I am truly sorry that this situation made you feel unsafe and unsettled about your personal belongings. Please allow me to explain that turndown service is one of the standard services provided by our hotel to ensure our guests enjoy the highest level of comfort during their stay. However, we deeply regret that this service did not meet your expectations, and we completely understand how this could have caused you discomfort. Moving forward, the team has been clearly informed to refrain from entering the room unless specifically requested by you. As a gesture of goodwill, we would like to offer you a room upgrade to the next category on your next visit, should you choose to stay with us again, in order to make up for this unfortunate situation. Please let us know if this is something we can arrange for you. Once again, I sincerely apologize for the impact this had on your experience, and we appreciate your understanding. We value your feedback, as it helps us improve and ensure that our future guests have a seamless and enjoyable stay.

Dear faidzaln, Thank you very much for sharing your feedback, following your recent stay, at Pavilion Hotel Kuala Lumpur. We sincerely regret that our turndown service caused you concern, and we deeply apologise for any discomfort you felt regarding the privacy and security of your room. Guest safety and security are our top priorities, and we understand the importance of ensuring that all services align with our guests' expectations. We appreciate your feedback and will be reviewing our procedures internally to ensure that turndown service is conducted with the utmost respect for guest privacy. We are truly sorry that this experience impacted your stay faidzaln, and we truly hope, this has not marred your opinion of us, for future visits. Best regards, Emile Otte Hotel Manager

Worth the money spent!

ملاحظة Tripadvisor 5.0/5

nadia_nabila03 العائلات - تقييم TripAdvisor المعتمد

First time staying here and i did not regret! Worth the money spent. Pricey but worth it! Booked this hotel as it was my dad’s birthday. They did a simple decoration in the room and provided a small cake as complimentary. Strategic location as it’s connected to the Pavilion Mall. Near food places at bukit bintang. Walking distance to everything! Definitely would not be the last time staying at this hotel! Breakfast buffet was a very good spread for a foodie like me. Staffs were all very friendly and approachable. One thing to improve is maybe can update the TV to a smart tv where you can screen mirror to play netflix etc. 💯recommended!

Dear nadianabila04, Thank you so much for your wonderful review on TripAdvisor, concerning your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted you enjoyed your first stay, especially the birthday decorations and cake for your dad. We are also glad our prime location enhanced your experience, and that you enjoyed our breakfast choices as well as our attentive service. Meanwhile, we appreciate your suggestion regarding smart TVs in our rooms.  We are always looking for ways to enhance our guest experience and will certainly take your feedback into consideration. Thank you again for your 💯 recommendation, nadianabila04, and we sincerely hope to continue to be your hotel of choice, for many visits to come. Best regards, Emile Otte Hotel Manager

Good lounge at 13A floor

ملاحظة Tripadvisor 5.0/5

Vrenna C تقييم TripAdvisor المعتمد

This hotel is good...excellent is what I can say...especially in the club lounge. Ms Jing Yee, she made wonderful cocktail 🍸 for us....the Margarita and Mohjito. Really fantastic. Will be back for more. Nice hotel great service and good location

Dear vrennac, Thank you for your wonderful review on TripAdvisor. We are pleased to hear you had such a wonderful time at Pavilion Hotel Kuala Lumpur, particularly on our ideal location and attentive service. We are also delighted you enjoyed our Club Lounge on the 13A floor and that Jing Yee's cocktails, especially the Margarita and Mojito, were a highlight of your stay. We will be sure to pass along your compliments to her, she will be happy to hear she made your experience so special. Thank you once again for taking the time to share this review vrennac. We aim to provide a comfortable and enjoyable experience for all our guests, and we are delighted you plan to return. Best regards, Emile Otte Hotel Manager

Staff, location and facilities all 5 star

ملاحظة Tripadvisor 5.0/5

230brendanf Couples - تقييم TripAdvisor المعتمد

This hotel is in a perfect location. We upgraded to the “club lounge” on arrival. This is an exceptional hotel with wonderful helpful staff and superb facilities. The breakfast along with the club lounge options is fantastic. You won’t be disappointed with anything in this hotel. If you have a request or need assistance the staff are amongst the best I have ever come across. Special mention to Alli and Jennis on reception and to Edward (assistant outlet manager) and his team who made every breakfast extra special. All the staff were 10/10.

Dear 230brendanf, Thank you so much for your wonderful 5-star review on TripAdvisor. We are delighted to hear you had such an exceptional experience, following your recent stay at Pavilion Hotel Kuala Lumpur. We are glad you loved our perfect location and decided to upgrade to the Club Lounge. It's also wonderful to know you appreciated our facilities, breakfast options (both in our main dining area and the Club Lounge), as well as the helpfulness of our team, particularly Allimat, Jennis, and Edward, along with his team. They, and the entire team, are truly passionate about providing outstanding service, and your kind words will be shared with them. They will be so happy to know they made your breakfasts extra special. Thank you again for your kind words, 230brendanf and for recommending us so highly. We look forward to welcoming you back to our hotel on your next visit. Best regards, Emile Otte Hotel Manager

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جميع فنادقنا في كوالالمبور

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.