ibis Kuala Lumpur City Centre 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 2,256 أراء

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ibis Kuala Lumpur City Centre - Image 1
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ibis Kuala Lumpur City Centre - Image 3
ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

الوصف

خدمات الفندق الإضافية

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

الإقامات المتوفرة لدينا

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موقع الفندق

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

نظام تحديد المواقع العالمي (GPS):3.163079, 101.714573

الهاتف
فاكس +60 3-2778 3300

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  2,256 أراء

تقييم TripAdvisor  3.8/5  521 أراء

Awful!

ملاحظة Tripadvisor 1.0/5

Anthony P تقييم TripAdvisor المعتمد

We stayed in Room 1301 for a long stay. The room was noisy with neighbours coming and going at all hours of the night 3 or 4 to a room. The shower had a rancid smell for all of our stay, as if a dead rat had atrophied in the drain. We did ask at reception and emailed in advance before our stay twice for a higher level room but was refused . The windows in the room were absolutely filthy with algae covered obstructed views, so we just shut the curtains permanently. We won't be staying again

Mr Anthony, Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay. We understand that noise, unpleasant odors, and cleanliness are crucial factors for a comfortable visit, and we regret that we did not meet your expectations in these areas. We sincerely apologize for the noise disturbances and the condition of the shower and windows in your room. This is certainly not the experience we aim to provide, and we will immediately address the concerns you raised with our housekeeping and maintenance teams to ensure these issues are resolved. We also apologize that we were unable to accommodate your request for a higher-level room; we strive to fulfill all requests when possible, and it’s unfortunate that we could not do so on this occasion. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance in the future. If you’d like to discuss your experience further or if there’s anything else we can do to make things right, please don’t hesitate to reach out directly. Best regards, Vivian Chu Hotel Manager

Room for improvements.

ملاحظة Tripadvisor 4.0/5

Catwoman1105 العائلات - تقييم TripAdvisor المعتمد

We stayed for 3 nights and its our first stay at this hotel. The guests are multi-nationalities so are the staff. Security wise is tip top. Buffet breakfast was delicious. Do note that this hotel only cater buffets for bf, lunch & dinner. No ala carte. There's a minimart just across. I felt the guy at the reception was unhelpful when we request for early check-in as we arrived at 2pm. When requested to check if the room is ready, he refused to check and told us the official check-in time is 3pm and take a walk. Well, we knew that. Too rigid. So we took a walk during the hot midday sun. Deluxe Room was slightly bigger in comparison however, not much storage compartments. No room service as well. Ours is a corner room and has zero view, just construction. Better bring ur own toiletries. Gym has no dumbbell. All in all, i've stayed at better hotels for a 4*.

Sir/Mdm I am writing to apologize for the unfriendly hospitality you experienced during your recent visit to our home. We understand how important it is to make our guests feel welcome and we are deeply sorry that we failed to do so. We understand that it is our responsibility to make sure our guests are comfortable and feel at home. We regret that we did not provide you with the warm and inviting atmosphere that you deserved. We should have been more attentive to your needs and made sure that you felt welcomed and appreciated. We are sorry that we did not make the effort to get to know you better and make your visit more enjoyable. We should have taken the time to learn more about you and your interests, and we apologize for not doing so. We are also sorry for any inconvenience we may have caused you during your visit. We should have been more accommodating and understanding of your needs. We should have been more flexible and accommodating to your requests. We understand that our lack of hospitality has caused you to feel unwelcome and uncomfortable. We are truly sorry for this and we promise to do better in the future. We will strive to make sure that our guests feel comfortable and welcome in our home. Once again, we apologize for the unfriendly hospitality you experienced during your visit. Looking forward to welcoming you again soon. Thank you, Vivian Chu Hotel Manager

Warm & Professional Hospitality!

ملاحظة Tripadvisor 5.0/5

GrandTour47405045791 Solo travel - تقييم TripAdvisor المعتمد

Exceptional service at the front desk! The guy name Hasyim was friendly, professional, and went above and beyond to ensure a smooth check-in. Truly made my stay enjoyable. I arrived at the hotel exhausted after a long flight, but he greeted me with a warm smile and made the check-in process smooth and quick. He even recommended some great local restaurants and must-visit places, which was really helpful as a first comer to Malaysia 🥰

Sir/Mdm Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Best, Vivian Chu Hotel Manager

Wonderful Stay with Exceptional Hospitality

ملاحظة Tripadvisor 5.0/5

HeartfulWanderlust العائلات - تقييم TripAdvisor المعتمد

We were satisfied with our stay at the Ibis KLCC! The hotel is within walking distance of KLCC, and we could even see the Petronas Towers from our room. There is a minimarket right in front of the hotel. The service was excellent. On the day we checked out, we didn’t have time for breakfast at their restaurant, so we requested some takeaway bread. We were amazed when they prepared a nasi lemak to-go meal along with the bread and mineral water. Thank you so much for your hospitality!

Sir/Mdm Thank you for your feedback! Your input is valuable, and we're always working to make improvements based on customer suggestions. We always strive to exceed expectations, and your feedback helps us identify areas for improvement. Please let us know if there is anything specific you would like to see improved in our product. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, Vivian Chu Hotel Manager

Very pleasant Christmas holiday

ملاحظة Tripadvisor 5.0/5

Jo A العائلات - تقييم TripAdvisor المعتمد

This was my second Christmas I Malaysia and a very pleasant one. The hotel is well located, clean rooms,excellent room service. Quality of BF very good. The 31st floor had some great facilities However this is the first time an Accor hotel in Asia did not give 50% on my food bill, they gave me a 10% which I found rather strange. Maybe there’s a lack of communication with the staff. This is the only hiccup I experienced at ibis KLCC

Mr Jo, Thank you for reaching out to us and for your ongoing loyalty as a Accor member. We appreciate your choice to stay at the Kuala Lumpur Ibis and understand your concerns regarding the dining discounts. I would like to clarify the current promotions available to our Accor Plus members. The buffet option at our restaurants is classified under promotional items. As such, Accor members are entitled to a 10% discount for dining at the buffet. We apologize for any confusion this may have caused. To avail the benefit of up to 50% off, we invite you to explore our À La Carte Menu, which is eligible for the higher discount rate when dining with one or more guests. This offer is designed to provide more flexibility and a variety of choices for our members. For further details and to ensure clarity on the benefits available, we encourage you to visit the Frequently Asked Questions section on our website at Accor Program FAQ. This resource provides comprehensive information about our member benefits, dining privileges, and more. We sincerely hope this resolves any concerns you may have. Should you require any further assistance or clarification, please do not hesitate to contact us directly at the hotel reception or through our member services. Thank you for your understanding and continued patronage. again. Thank you, Ms Vivian Chu

بالاشتراك مع TripAdvisor

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