Sofitel Kuala Lumpur Damansara 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 2,166 أراء

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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, ماليزيا

الوصف

خدمات الفندق الإضافية

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

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موقع الفندق

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
ماليزيا

نظام تحديد المواقع العالمي (GPS):3.14675, 101.661444

الهاتف
فاكس +60 3-2720 6618

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  2,166 أراء

تقييم TripAdvisor  4.5/5  1,793 أراء

2025 شهادة تميّز

Great Experienxe with amazing staff's @ Sofitel

ملاحظة Tripadvisor 5.0/5

OnAir60027476495 تقييم TripAdvisor المعتمد

Great place to visit, warm cozy, The place is very nice! not to mention the food during breakfast its exceptional I promise! I also would like to commend MARY at the front desk she's amazing! She is so professional, warm, and made our check-in completely seamless. A wonderful first impression.Nice job! JOY lives up to her name! She’s incredibly kind and attentive. She really went out of her way to make sure we were happy and she always smiles! JET He’s super efficient, fast, and always one step ahead of what we needed. A true professional who gets things done perfectly. ​ ANAN was so helpful and reliable throughout our stay. Always had a smile on his face and handled every request with ease. Great guy! Service from LHOVE was exceptional. She is so graceful and knows the menu inside out. She made our dining experience feel truly special. REVAN provided excellent service. Very consistent, friendly, and made sure we had everything we needed. Such a great team member!very good in providing information. For Mr. Rengga a great team is only as good as its leader, and is clearly an exceptional manager. It is obvious that he manages his people with great care and high standards, as the entire staff operates with such excellence. Best recommended.

Good rooms and location but wifi needs improvement

ملاحظة Tripadvisor 4.0/5

aadelac تقييم TripAdvisor المعتمد

Great location with comfortable and clean rooms. Traffic in this location is not as heavy and it is conveniently located near a mall with access to shops and food. The only downside was that the wifi was unexpectedly weak and slow.

Dear aadelac, Thank you for your feedback. We’re delighted you enjoyed our rooms and convenient location. We apologize for the inconvenience with the Wi-Fi and will look into improving the connectivity for a better guest experience. We look forward to welcoming you back to Sofitel Kuala Lumpur. Regards, N. Mageswary - Guest Experience

Service Gaps Overshadow an Otherwise Acceptable Stay at Sofitel Kuala Lumpur

ملاحظة Tripadvisor 2.0/5

Theveena تقييم TripAdvisor المعتمد

I am an Accor Gold and Accor Plus member and had a last minute two night stay at Sofitel Kuala Lumpur from 22 to 24 January. Overall, the stay was acceptable, however the service standards throughout were well below expectations for a five star Accor property. Check in was at around 7pm after work and the hotel was not busy. The staff member assisting us showed no eye contact, provided no greeting, and only confirmed the room rate, length of stay, and payment method before handing over the key cards. There was no explanation on room type or upgrades, breakfast location and timing, welcome drink entitlement, or any general orientation. This was disappointing and not aligned with Accor brand standards. Upon entering the room, we found a welcome platter of chocolates with a note addressed to a previous guest, Mr Loh. This is a serious oversight and understandably raises concerns about room readiness and attention to detail, including whether proper checks were conducted before assigning the room to a new guest. The following morning, I informed the reservations desk and requested that the platter and note be removed. When we returned several hours later, the room had been serviced but the platter and note were still there. I reported this again in the evening before heading out, received an apology, and was told it would be handled immediately. When we returned later that night, the platter was still untouched. It was only removed when I personally asked the room service staff while receiving our order. This repeated inaction over such a simple request was frustrating and concerning. As a result, we had to rely on the Accor app to confirm our membership benefits and welcome drink entitlement, which should have been clearly communicated at check in. This is the first time I have experienced this level of service inconsistency at an Accor hotel, despite staying at many Accor properties globally. Service issues also extended to breakfast. On the first morning at approximately 7.20am, we ordered two lattes, one arrived hot and the other was fridge cold. The egg station was unattended until a Caucasian guest arrived. When we informed a supervising staff member that one coffee was cold, she acknowledged us but delegated the issue to a junior staff member without addressing it herself. Many food platters were empty and were not refilled during the hour we were there. Several staff members were seen standing together and chatting near the coffee area until the manager arrived and instructed them to attend to guests. The same pattern repeated on the second morning. While the coffee and egg station were properly handled, food refilling remained poor and staff attentiveness only improved after the manager intervened. The only consistently positive service experiences during our stay were from the doormen and the Le Bar team, who were professional and welcoming. I hope the hotel management takes this feedback seriously. Recent reviews suggest similar service issues, and our experience indicates these are not isolated incidents. Improvements in basic service delivery, accountability, and guest handling would go a long way in restoring confidence in the Sofitel brand at this property.

Dear Theveena, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Kuala Lumpur. We sincerely apologize that your experience fell short of the service standards you rightfully expect from a five-star Accor property. We are concerned by the issues you highlighted, including the check-in experience, room readiness, welcome platter oversight, and breakfast service. Your comments have been shared with the relevant teams, and measures are being taken to address these gaps and improve accountability, attentiveness, and overall service consistency. We are pleased to hear that our doormen and Le Bar team provided positive experiences, and we will continue to use such examples to set the standard for all teams. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in the Sofitel brand on a future stay. Regards, N. Mageswary - Guest Experience

Love the facilities but not the staff feels like 3 stars hotel service

ملاحظة Tripadvisor 1.0/5

travluxuryaddicted_ تقييم TripAdvisor المعتمد

I had high expectations based on my excellent experiences at Sofitel Bangkok and Bali. In reality, it did not meet my expectations at all. Check-in was very slow, and it was unclear what was required and nothing was explained. There was no room upgrade on the first day. There was no explanation about breakfast/hotel credit, etc. or the hotel facilities. The room was decent, the facilities were okay, and there was a turndown service. On the second day, the room was upgraded and felt much better than before. Three times dinner at the Nizza restaurant were nothing but a huge disappointment. We waited for our food for 1-2 hours. It was very embarrassing for a 5-star hotel to take 1-2 hours to prepare food, and the manager asked for my understanding without offering any compensation! It was really embarrassing. Never eat at this restaurant. I came back three times to make sure whether the service standard was really like this or not. And it turned out to be true, the service did not reflect a 5-star hotel at all. Also the QUALITY SUCKS, they give me mash potato the taste sour ( feels like their cream was expired) -> but they tell me they pour vinegar on it..... must be joking, no competence for cooking and no followup action either Breakfast was chaotic, the food selection was very limited, the staff were unhelpful, and worst of all, the quality was poor. This is the worst breakfast I've ever had in my entire life staying at a hotel. Even 3/4-star hotels are much better than this one. They really need to improve because I guarantee you will be disappointed with the QUALITY. The hotel's location is quite strategic, though a bit far from the city center. There's the DC Mall and Pavilion Hotel (quite difficult for strollers and wheelchairs). There's not much to do around the hotel area. During checkout, Mr. Jet assisted me, and he was very helpful and clearly knew what he was doing. Until now, I have not received any feedbacks satisfaction which is after stay it will be sent to the email. No wonder what they provide is of very poor quality, the only difference being the facilities and rooms, which are quite good. It is unfortunate that Sofitel KL has damaged the image of the Sofitel brand, which I used to be proud to recommend to my family and colleagues.

Dear mattssuretno, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet the high expectations you have come to associate with the Sofitel brand. We are deeply concerned about the issues you experienced with check-in, restaurant service, breakfast quality, and overall communication from our team. Your comments have been shared with the relevant departments to address these matters and improve our service standards. We are glad to hear that Mr. Jet was able to assist you during checkout, and we will ensure that positive examples like his are consistently applied across all teams. We truly regret that your experience fell short and appreciate your honest feedback, as it helps us enhance our guest experience. Regards, N. Mageswary - Guest Experience

Good property let down by poor service.

ملاحظة Tripadvisor 3.0/5

Matthew46176483 تقييم TripAdvisor المعتمد

In particular the reception / front desk, restaurant and lounge service was poor and not acceptable for a 5 star hotel. This is a great shame as the property itself is very nice. The concierge team and room staff were much better. Overall unfortunately not on par with other 5 star hotels in KL due to standard of customer service.

Dear Matthew4617483, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the property and our concierge and room teams. We sincerely apologize that the service at the reception, restaurant, and lounge did not meet your expectations. Your comments have been shared with the relevant teams to ensure we improve and deliver the level of service expected from a 5 star hotel. We hope to have the opportunity to welcome you back and provide a fully seamless experience in the future. Regards, N. Mageswary - Guest Experience

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