Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 776 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Our accommodation(s)

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  776 reviews

TripAdvisor Rating  3.5/5  142 reviews

Very good stay.

Customer review rating 5.0/5

Richard B. Couples - Confirmed reviews ALL

It was very good and we enjoyed it greatly. Unforunately I my have left a red jumper in room 211. Many thanks. Richard.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Zoe Families - Confirmed reviews ALL

I stayed the hotel for 2 nights as I was attending wedding there. It’s spotlessly clean, the staff are very helpful & friendly It is just so goddamn hot in there though, felt like I was suffocating & was happy when I left

Dear Zoe W., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Friendly staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Lovely stay

Dear KATY M., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Hotel

Customer review rating 5.0/5

Mand Families - Confirmed reviews ALL

Stayed over after attending a wedding at the hotel. Had a lovely day, the room was ready when we arrived around 12.40 so checked in straight away. Drinks reasonably priced. Food was nice. Didn’t use any of the leisure facilities so can’t comment on those.

Dear Mandy L., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Staff were amazing, rooms were clean and lovely. had a really good experience

Dear Katelyn M., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 338 reviews 9.3/10 Location
  • 846 reviews 7/10 Room
  • 729 reviews 8.5/10 Service
  • 7 reviews 5.9/10 WiFi
  • 390 reviews 7.1/10 Cleanliness
  • 261 reviews 6.2/10 Breakfast
  • 239 reviews 5.7/10 Food

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