Mövenpick BDMS Wellness Resort Bangkok 5성

Dear Tae W. N., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued ALL Accor Platinum member, I genuinely welcome every guest's feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. However, I understand from your comment that you were unhappy with the lack of cleanliness standard and the lack of recognition as well as the benefits as a loyal Accor Plus Platinum member. I sincerely empathize with your feeling and deeply apologize for the service shortfall and for the negative impression service left from your recent visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied on this occasion. While I honestly do not have any excuse for this service shortfall, rest assured that I have personally reviewed these matters with our Director of Rooms and our Loyalty Manager to re-emphasize for the Movenpick Service Standard and implementing a new loyalty training course for all our hotel team to improve the loyalty mindset and deliver a greater experience to our valued members such as yourself and other loyal patrons in the future. With regards to the lack of cleanliness standard, rest assured that I have asked our Executive Housekeeper to re-emphasize to all housekeeping maid on the cleanliness standard in place at the hotel and provide further coaching and supervision to the housekeeping maid that serviced your room. While this may not take away your negative impression from your last visit, I nonetheless hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Jinyoung S., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 70 out of 100. I acknowledge that 70 is an acceptable score, yet I genuinely believe that there is always room for improvement. I also noticed from your comment that you were unhappy with the bathroom facilities and as there was no additional comment in your survey and in order for me and my team to look at ways, we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Sungwoo H., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to the Land of Smiles and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation and you have appreciated the comfortable room and the fitness class activities, I also noticed from your comment that you were unhappy that we were unable to accommodate your request for a late check-out on your departure day. I sincerely empathize with your feelings and humbly apologize for any negative feeling created on this occasion. While this is in no way an excuse, allow me to transparently share that, your stay period coincided with a very busy period for the hotel as we were operating with a very high occupancy and had a significant number of arriving guests on your departure day, as such we were unfortunately unable to extend a late check-out without impacting the arrival experience of other guests. May I humbly thank you for your kind understanding as we genuinely always provide flexibility for our guests for a later check-out whenever this is possible. While this may not take away any negative feeling from your last visit, I genuinely hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite any disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Mijung Seoม Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to the Land of Smiles and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that you were happy with the friendly and helpful service spirit from our team, I also noticed from your comment that the breakfast selection appeared to be heavily focused on vegan offerings and did not entirely meet your expectations. I fully appreciate your candid feedback. As our team works diligently to elevate the quality of the breakfast on daily basis, with a key focus on providing a healthy offering, catering to different customer needs in terms of Vegetarian, Vegan, Keto-friendly, Gluten-Free, but also maintain a good balance of standard items such as cereals, bakeries, a large selection of eggs, a juice station, delicious dessert along with a live station for signature noodles and pancakes and more. Nevertheless, I recognize that every guest has a different expectation about the food offering, which I fully respect. As I genuinely welcome every guest's feedback in a constructive manner, if there are any additional items that you would like us to add as part of your personal preferences at the breakfast, please let me know and I will certainly be glad to look at it with our Executive Chef. I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Jinseok R., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am pleased to learn that your recent stay has exceeded your expectation, and you have greatly appreciated our hotel’s atmosphere along with the rest of the hotel facilities to ensure a relaxing time on this visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I noticed from your comment about the hotel’s location being inconvenient and that a discount was not offered for ALL Accor+ Explorer members. Allow me to transparently share that our hotel philosophy is to create a complete resort feel for our guests to relax, de-stress, rejuvenate and connect with the natural elements of life. However, for our guest's convenience, we have an hourly shuttle service to take them to the BTS Sky train located 600 meters away. Regarding the discount benefits, rest assured that I have reviewed both matters with our Restaurant Manager and with our Director of Food & Beverages to re-emphasize the entitled benefits, including special discounts, to our valued ALL Accor+ Explorer members to avoid such reoccurrence in the future. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…