Dear Sangdon L., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued ALL Accor Platinum member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation and you have appreciated the overall of hotel's facilities, I also noticed from your comment that you have experienced some noise inconvenience coming from strong paint smell in the room. I sincerely empathize with your feeling and humbly apologize for any discomfort on this occasion. While I honestly do not have any excuse for the inconvenience experienced on this occasion, rest assured that I have discussed the matters with our Director of Engineering as well as our Director of Room to take the appropriate corrective measures to avoid such reoccurrence in the future. As an immediate action, we are currently exploring with our supplier to change rest assured that I have discussed the matters with our Director of Engineering as well as our Director of Room to take the appropriate corrective measures to avoid such reoccurrence in the future. As an immediate action, we are currently exploring with our supplier to change the high quality of thinner product for painting to further enhance the comfort of our guests and avoid such shortcomings in the future. While I may not be able to take away any negative impression left from your last visit, I sincerely hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite any disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Ki M. K., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve the guest's experience in the future. I am delighted to learn that you have fully enjoyed your time with us and greatly appreciated the genuine and friendly service from our team, especially from receptionist team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Jiran P., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve the guest's experience in the future. I am glad to read that you have fully enjoyed your time with us and appreciated the hotel's convenient location, the overall hotel's facilities, the friendly and helpful service spirit from our entire team along with everything else our resort had to offer for an indulging moment on your recent visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Youn H., Warm greetings from Movenpick BDMS Wellness Resort Bangkok!  May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to the city and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to continuously improve our guest's experience in the future. I am pleased to read that your recent stay has exceeded your expectation, and you have greatly appreciated the peaceful environment of our resort, the comfort of our spacious guestroom, along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits.  Best regards, Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Seunghee O., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me to constantly reflect on our service offerings and look at ways to continuously improve our guest's experience in the future. However, I understand that your recent stay experience was not up to your expectation and noticed from your comment that you were unhappy with the lack of recognition as a valued Accor ALL Gold member as you did not receive an upgrade, with your expectation to have a King bed not being available. I sincerely empathize with your feeling and deeply apologize for the service shortfall and for the negative impression service left from your recent visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied on this occasion. While I honestly do not have any excuse for this oversight from our team. Allow me to transparently share that we always try our utmost to recognize our most valuable members and offer an upgrade to the guests whenever possible. As Accor ALL Gold members are entitled for an enhanced room as part of the upgrade plan, whenever this is possible. However, I understand that your booking and request was to have a King bed as such, we do have a limited number of upgrade options in this case and on the day of your arrival, there were indeed non-available. I trust this will ease your concerns and bring you comfort and reassurance that your experience and feedback matters to me. Despite the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring a more blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Wonsub K., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me to constantly reflect on our service offerings and look at ways to continuously improve our guest's experience in the future. While I understand that your recent stay was overall to your expectations, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 70 out of 100. I genuinely believe that there is always room for improvement. I noticed from your feedback that you were unhappy with with the damage charge applied for the flowerpot cup. I fully empathize with your feeling and humbly apologize for any discomfort caused. Please be advised that in accordance with our hotel policy, a damage or incidental charge may be applied when an in-room item is damaged during a guest's stay, as the hotel is required to replace the damaged item and maintain the quality and completeness of our room assets for future guests. Nevertheless, I understand that a charge may have been unexpected, and I sincerely regret if the process was not clearly explained to you at the time of check out. Rest assured that I will personally address these matters with our Director of Rooms and take the appropriate corrective actions to further enhance our service quality and ensure consistent and transparent communication of relevant information to our guests to avoid such shortcomings in the future. While this may not take away your negative impression from your last visit, I nonetheless hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite any disappointment, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear K. Jeongwoon, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the warm welcome from our team, the spacious and comfortable rooms and everything our resort had to offer for an indulging moment on this occasion. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Seol H. N., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated everything the hotel had to offer for a blissful moment with Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledged from your comment that you have experienced some shortcoming with the room assignment facing the construction building and the unpleasant smell in your room. I sincerely empathize with your feelings and humbly apologize for such shortfalls. Rest assured that I will personally review the matters with our Front Office Manager and re-emphasize to all our reception team to pay more attention on the room arrangement as well as our Director of Engineering to immediately inspect the room you have stayed at and take the appropriate corrective actions to avoid such reoccurrence in the future. Meanwhile, I have asked our Front Office Manager to update your guest's profile with a preference for a room facing the garden for your future stays. While this may not take away any negative feelings from your last visit, I nonetheless trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Hun P., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to the Land of Smiles and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that you were happy with the comfortable room on this occasion, I also noticed from your comment that you have experienced experienced some inconvenience with the lack of cleanliness standard. I sincerely empathize with your feelings and humbly apologize for the disappointment caused. This is certainly not acceptable and in stark contrast with the peaceful and relaxing environment we are providing to our guests during their stay. It is most unfortunate that we had you leave our doors disappointed and dissatisfied on this occasion. Rest assured that I have asked our Executive Housekeeper to re-emphasize to all housekeeping maid on the cleanliness standard in place at the hotel and provide further coaching and supervision to the housekeeping maid that serviced your room. Meanwhile, our Executive housekeeper will further monitor the concerned maid over the coming weeks to ensure further improvement and avoid such reoccurrence and inconvenience to other guests in the future. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. Despite any disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Muyoung K., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum member, I sincerely appreciate your feedback as this helps to constantly reflect on our service standard and look at ways to continuously improve our guests' experience in the future.  I am delighted to read that you have fully enjoyed your time with us and appreciated the resort's convenient location and everything our resort had to offer for an indulging moment on your recent visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. Meanwhile, I acknowledge your comment that you were somewhat unhappy with the breakfast, I recognize that every guest has a different expectation about the food offering, which I fully respect. As I genuinely welcome every guest's feedback in a constructive manner, if there are any additional items that you would like us to add as part of your personal preferences at the breakfast, please let me know and I will certainly be glad to look at it with our Executive Chef. Thank you in advance for any additional comment you may wish to share that will help us to continuously improve our offerings. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Jae K. S.,  Warm greetings from Movenpick BDMS Wellness Resort Bangkok!  Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience.  As a valued ALL Accor Platinum Elite member, I sincerely appreciate your genuine feedback as this helps me to reflect on our service standard and look at ways to constantly improve our guest's experience in the future. I am delighted to learn that you have fully enjoyed your time with us and greatly appreciated the genuine and friendly service from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledged from your comment that you have experienced some delay during the check-in. At the onset of this email, please accept my unreserved apologies for the negative impression left from your last visit. Rest assured that I will personally address these matters with our Director of Rooms and take the appropriate corrective measured to enhance the check-in process to avoid such shortcomings in the future. While this may not take away the poor impression left from your last visit, I nonetheless hope this will ease your concerns and bring you comfort and reassurance that your feedback matter to me. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Mina K., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued Accor ALL Platinum Elite member, I sincerely appreciate your feedback as this helps me to reflect on our service standard and look at ways to further improve our guest's experience and enhance your future stays. I am glad to hear that you have fully enjoyed your time with us and greatly appreciated the spacious guest room, the outdoor swimming-pool, along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledged from your comment that you were unhappy with the lack of recognition as a valued ALL Accor Platinum Elite member and you have experience with a lot of ants in your room. I sincerely empathize with your feelings and humbly apologize for the disappointment caused. Rest assured that we are working with our pest control company to take effective actions to have this issue resolved promptly to avoid further inconvenience to other guests. Meanwhile, I have asked our Executive Housekeeper to re-emphasize to all housekeeping maid on the cleanliness standard in place at the hotel as well as our Front Office Manager to implement a new loyalty training course for all our hotel team to improve the loyalty mindset and deliver a greater experience to our valued members such as yourself and other loyal patrons in the future. I trust this will ease your concerns and bring you comfort and reassurance that your experience and feedback matters to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Youkyung K., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and thank you for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to further improve our guest's experience in the future. I am pleased to read that your recent stay was exceed to your expectation, and you have appreciated the genuine service from our team along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Tae W. N., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued ALL Accor Platinum member, I genuinely welcome every guest's feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. However, I understand from your comment that you were unhappy with the lack of cleanliness standard and the lack of recognition as well as the benefits as a loyal Accor Plus Platinum member. I sincerely empathize with your feeling and deeply apologize for the service shortfall and for the negative impression service left from your recent visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied on this occasion. While I honestly do not have any excuse for this service shortfall, rest assured that I have personally reviewed these matters with our Director of Rooms and our Loyalty Manager to re-emphasize for the Movenpick Service Standard and implementing a new loyalty training course for all our hotel team to improve the loyalty mindset and deliver a greater experience to our valued members such as yourself and other loyal patrons in the future. With regards to the lack of cleanliness standard, rest assured that I have asked our Executive Housekeeper to re-emphasize to all housekeeping maid on the cleanliness standard in place at the hotel and provide further coaching and supervision to the housekeeping maid that serviced your room. While this may not take away your negative impression from your last visit, I nonetheless hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Jinyoung S., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 70 out of 100. I acknowledge that 70 is an acceptable score, yet I genuinely believe that there is always room for improvement. I also noticed from your comment that you were unhappy with the bathroom facilities and as there was no additional comment in your survey and in order for me and my team to look at ways, we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Sungwoo H., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to the Land of Smiles and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation and you have appreciated the comfortable room and the fitness class activities, I also noticed from your comment that you were unhappy that we were unable to accommodate your request for a late check-out on your departure day. I sincerely empathize with your feelings and humbly apologize for any negative feeling created on this occasion. While this is in no way an excuse, allow me to transparently share that, your stay period coincided with a very busy period for the hotel as we were operating with a very high occupancy and had a significant number of arriving guests on your departure day, as such we were unfortunately unable to extend a late check-out without impacting the arrival experience of other guests. May I humbly thank you for your kind understanding as we genuinely always provide flexibility for our guests for a later check-out whenever this is possible. While this may not take away any negative feeling from your last visit, I genuinely hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. Despite any disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Mijung Seoม Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on your recent travel to the Land of Smiles and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that you were happy with the friendly and helpful service spirit from our team, I also noticed from your comment that the breakfast selection appeared to be heavily focused on vegan offerings and did not entirely meet your expectations. I fully appreciate your candid feedback. As our team works diligently to elevate the quality of the breakfast on daily basis, with a key focus on providing a healthy offering, catering to different customer needs in terms of Vegetarian, Vegan, Keto-friendly, Gluten-Free, but also maintain a good balance of standard items such as cereals, bakeries, a large selection of eggs, a juice station, delicious dessert along with a live station for signature noodles and pancakes and more. Nevertheless, I recognize that every guest has a different expectation about the food offering, which I fully respect. As I genuinely welcome every guest's feedback in a constructive manner, if there are any additional items that you would like us to add as part of your personal preferences at the breakfast, please let me know and I will certainly be glad to look at it with our Executive Chef. I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Jinseok R., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am pleased to learn that your recent stay has exceeded your expectation, and you have greatly appreciated our hotel’s atmosphere along with the rest of the hotel facilities to ensure a relaxing time on this visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I noticed from your comment about the hotel’s location being inconvenient and that a discount was not offered for ALL Accor+ Explorer members. Allow me to transparently share that our hotel philosophy is to create a complete resort feel for our guests to relax, de-stress, rejuvenate and connect with the natural elements of life. However, for our guest's convenience, we have an hourly shuttle service to take them to the BTS Sky train located 600 meters away. Regarding the discount benefits, rest assured that I have reviewed both matters with our Restaurant Manager and with our Director of Food & Beverages to re-emphasize the entitled benefits, including special discounts, to our valued ALL Accor+ Explorer members to avoid such reoccurrence in the future. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Kihong K., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Gold member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to continuously improve our guest's experience and enhance your future stays. However, I understand that your recent arrival experience was not to your expectation as your reservation being ineligible for points redemption. I sincerely empathize with your feelings and apologize for any disappointment caused. Naturally, I have called for an investigation, speaking with our Duty Manager and the receptionist that handled your check-in and understood that your original booking was made under “Flexible Rate”, which is unable to proceed with the point reception. As per Accor policies, all reservations intended for point redemption should be made directly using points at the time of booking, as such, our team was regrettably unable to apply point redemption to your recent stay. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. Thank you very much for your kind understanding. In spite of the above matter, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…