머큐어 방콕 마카산 4성

박동호 고객님께, 머큐어 방콕 막카산에서의 투숙 후 소중한 후기를 남겨주셔서 진심으로 감사드립니다. 호텔이 깨끗하고 편안했으며, 전반적으로 만족스러운 시간을 보내셨다는 말씀을 듣게 되어 매우 기쁩니다. 또한 호텔 셔틀 서비스가 이동에 도움이 되었고, 특히 셔틀 기사와 프런트 직원의 친절한 서비스에 대해 칭찬해 주셔서 감사드립니다. 고객님의 따뜻한 말씀은 해당 직원들과 꼭 공유하겠습니다. ALL Platinum 회원으로서 보내주시는 지속적인 성원에도 깊이 감사드립니다. ALL 앱을 통한 예약 경험에도 만족하셨다니 매우 기쁩니다. 아울러 조식과 Wi-Fi 속도에 대한 소중한 의견도 감사드립니다. 보내주신 의견은 관련 부서와 공유하여 앞으로 더욱 만족스러운 서비스를 제공할 수 있도록 노력하겠습니다. 다음 방콕 방문 시에도 다시 모실 수 있기를 진심으로 기대하겠습니다. 감사합니다. Management Team Mercure Bangkok Makkasan

Dear Ms. Soyeong B., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bangkok Makkasan. While we are pleased to know that you found your accommodation, cleanliness, and overall stay satisfactory, we are sorry to learn that our location and breakfast selection did not meet your expectations. We understand your concerns regarding the walking distance from the nearest public transportation stations, particularly during Bangkok's hot daytime conditions. To assist guests with transportation, we provide a complimentary shuttle service to MRT Phetchaburi and Airport Rail Link Makkasan stations. However, we recognize that the location may still be less convenient for some travelers, and we appreciate your honest feedback. We also regret to learn that you found the breakfast selection limited. Your comment that there were not enough suitable choices has been shared with our Food & Beverage team for review as we continuously work to improve the variety and quality of our offerings. As an ALL – Accor Live Limitless Platinum member, your feedback is especially valuable to us. We sincerely appreciate your loyalty and are sorry that your experience did not fully reflect the standards you expected. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Heabung L., Thank you very much for sharing your detailed feedback following your recent stay at Mercure Bangkok Makkasan. We are truly pleased to know that you enjoyed your overall experience, especially our clean and comfortable rooms, delicious breakfast, large towels, and the friendliness of our team. Your kind mention of our evening shuttle staff is especially appreciated and will certainly be shared with the team. At the same time, we sincerely thank you for your constructive comments. We regret any disturbance caused by noise from other guests and will continue to reinforce our policies to ensure a more peaceful environment for all. Your feedback regarding WiFi performance and ease of access to the hotel is also well noted, and we will continue working on improvements in these areas. It was a pleasure having you stay with us, and we hope to welcome you back again for an even more seamless and enjoyable experience. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Jung K., Thank you very much for your wonderful review and for awarding us a perfect score following your recent stay. We are truly delighted to know that you had a comfortable and enjoyable trip with us once again. It is especially rewarding to hear that you continue to choose our hotel whenever you visit Bangkok, and that you were satisfied with our quiet rooms, comfortable bedding, cleanliness, and friendly team. We are also pleased that you found our location convenient, with easy access to the Airport Rail Link and MRT, as well as your positive feedback on our housekeeping, breakfast, pool, and sustainability initiatives. Your kind words mean a lot to us and will certainly be shared with our entire team as encouragement to continue delivering excellent service. Thank you once again for your continued trust and support. We truly look forward to welcoming you back again on your next visit to Bangkok. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Ms. K., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bangkok Makkasan. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to learn about the concerns you mentioned regarding the location accessibility, cleanliness of the room, missing amenities, and the service attitude of some team members. Please rest assured that your comments have been shared with the relevant departments so that immediate improvements can be made, particularly in housekeeping quality checks and team communication and service standards. Regarding transportation, we understand the inconvenience you experienced. While the hotel provides a scheduled shuttle service to MRT Phetchaburi, we appreciate your suggestion regarding a more flexible shuttle arrangement and will review this with our team. We also regret that the breakfast selection and value did not meet your expectations, and your feedback will be shared with our culinary team for further review. As an ALL Gold member, your satisfaction is extremely important to us. We truly appreciate your loyalty to Accor and hope to have the opportunity to welcome you back in the future and provide a much improved experience. Kind regards, Management Team Mercure Bangkok Makkasan