Mercure Penang Beach 4 stars

Worst experience I’ve had from an Accor property. Hotel was filthy, ambiance was poor. Hotel was hold a function in the hotel lobby which made it unusable for other guests. Beach access unclean , room tired and is desperate need of refurb.

This isn't positive feedback. It was actually one of my worst experiences in a hotel from an international chain. I say this in the context of someone who travels regularly each month for work, so please understand I share my feedback as someone who has actually travelled, not as an individual on his first ever vacation. It was a sour start from the get-go. Check-in was a 45-minute wait. There was no priority queue for ALL members, and none of the ALL Gold benefits were accorded or recognised. No one seemed motivated to solve that problem either. After finally making it to the room, it's obvious the team cleaned in a hurry. The room was "fine" - but I wouldn't call it "clean". Even arriving with my suitcase, just moving it into place caused dust on the ground to visibly move. I'm not expecting to eat off the floor; but neither should there be such a layer of dust and dirt. But it wasn't just Rooms; F&B was also a disaster. Eventually, I made it to the bar for the welcome drink. It was the least-welcoming bar I'd walked into. I couldn't even tell it was open. The layout also seemed like wasted space where the whole sitting area didn't really allow for much of a view - everything was blocked by some kind of tentage. And the bar ran out of soda water. It may be a consumable, but it's not one with a short shelf-life. I will never understand how a bar runs out of soda water. Signage was also out of date. The front of the bar had a huge sign showing its opening hours. But upon speaking with the staff, it turns out the bar actually was now open on Mondays - despite what the big sign in the front says. The next morning, I went into the outlet for a coffee. The man told me they only did espresso-style coffees - no problem at all. I ordered an iced latte. He then gets an espresso shot from the machine, pours it into the cup - then takes a carton of UHT milk out of the fridge and basically dumps it in. That's really not a latte. On so many levels. Threw it away halfway through, someone should really give that a try. I wouldn't sell it. To add a bit of positivity to this feedback: I do, however, wish to compliment Sam (Front Office) and the two bartenders whose names I never caught. All 3 were charming, warm, and friendly, and it's clear to see why they entered hospitality, and why they choose to remain. I enjoyed my interactions with all 3 of them wholeheartedly, and hope they never lose their spark. Overall, in summary, the Mercure Penang runs like it's been given up on, and that everything is just hanging on for dear life hoping to get by on its own mediocrity and indifference. Which is a shame, it has so much potential to be an amazing property.

Rooms are comfortable and clean. Housekeeping staff did good job on the cleaning and accommodative. The breakfast food spread despite the good variety and choices; however, the tastes were not quite to the hotel standard.

Okay, I seriously don’t know how to put this into words, but I’m SOOOO HAPPY!!! 🥹❤️ All I wanted was to celebrate my husband’s birthday nicely… and Mercure really understood the assignment! 😆🙌🏻 We got the room we were hoping for, with the beautiful view we had been dreaming of 🥹🌊❤️ And thennn… we were surprised with a complimentary birthday cake too! 🎂😭 Aduhhh, small things like this really mean a lot to us. Honestly, I was sooo touched sampai rasa nak sobsob kejap 🥹😂❤️ Thank you, Mercure, for making my husband’s birthday celebration extra special and for fulfilling our request. Everything just made our stay even more memorable! 🫶🏻 Definitely not our last visit… we’ll be back again! 😝❤️ Thank you for making this wifey and her MERDEKA birthday boy very, very happy! 🎂🥳🫶🏻

Nice experience