Mövenpick Marrakech

Customer review rating (ALL Rating) 4.5/5 2,140 reviews

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Mövenpick Marrakech - Image 1
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Avenue Mohammed Vi Hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Located in Marrakech city centre, L'Hivernage district

  • Contemporary oasis setting

  • Three restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated swimming pools, Yoga Studio and kids club

Our accommodation(s)

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

GPS:31.6244222, -8.0157307

Telephone
Fax +212 5243-39110

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,140 reviews

TripAdvisor Rating  4.5/5  4,619 reviews

Certificate of excellence 2024

Bon séjour

Customer review rating 5.0/5

Yves Couples - Confirmed reviews ALL

Very nice hotel with attentive and professional staff You need to add more staff for reception Two people only in the desk oumaima and hanane were professional but they need help to avoid the line in reception

Cher Yves, Nous vous remercions pour vos commentaires positifs concernant notre hôtel et notre personnel. Nous prenons note de votre suggestion sur l'ajout de personnel à la réception pour améliorer le service. Vos retours sont précieux pour nous. Cordialement, Mövenpick Marrakech

Don’t lie to business customers it always backfires

TripAdvisor rating 2.0/5

Lagardefreinet Business - TripAdvisor review

Booked a Christmas trip for my entire company and from arrival they made mistakes . Lovely hotel appallingly run . They forgot to register my Amex correctly at reception then rudely embarrassed me at the bar saying I wasn’t allowed to charge to my room . Copious apologies later and more then yet more trouble Closed the bar before we returned from dinner having assured me when I made the booking it would remain open until the last customer left . When you fly 46 to Marrakesh for a treat the least one can expect is good service . To add insult to injury they said to use room service . I do question is this a full Accor hotel or a badly managed local franchise .

Dear Lagardefreinet, Thank you for sharing your feedback with us. We sincerely apologize for the mistakes that occurred during your recent stay and the inconveniences you and your company experienced. This does not reflect the high standards of service we aim to provide. We deeply regret that your expectations were not met, and we are committed to investigating the issues raised to ensure they do not happen again. We understand the importance of a smooth experience, especially when organizing events for business customers, and we regret that we fell short in this regard. We would appreciate the opportunity to discuss this matter further and make amends. Please feel free to contact us directly to address any concerns. We hope to regain your trust and provide you with a better experience in the future. Best regards, Anas Kasmaoui Guest Relations Manager

Poor service for 5 star hotel

TripAdvisor rating 3.0/5

OskarandSunny Couples - TripAdvisor review

We stayed 2 nights as part of our Globus tour of Morocco. This is a huge hotel comprising 4 seperate wings. Why anyone would want to pay AUD700+ a night is quite beyond us. The hotel is in a good area. There is a film festival so all streets around hotel are being policed and barriers everywhere. Our room in building 1 was a problem. No aircon and when we asked for this to be fixed a guy came to the room had a Quick look at the controls, shrugged and left.then after waiting we decided to go down to reception and was told the whole building had aircon problems even though our friends were also in building 1 with no issues. So we asked to be moved and after some time they found us a room in building 2. It amazes us that a so called 5 star hotel can be so slack , this mess took a long time to sort out eating into our time in Marrakech. We would not stay here again as the price is a complete rip off for such poor service. This is our 260th hotel review so we have had plenty of experience and it does seem to,us that you get better service in say a 3 star hotel where your business is valued.

Dear Oskarandsunny, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We strive to provide exceptional service, and it’s clear that we fell short in some areas. We value your feedback and will address your concerns regarding the service and hotel facilities to ensure a more pleasant experience for future guests. If you would like to discuss your stay further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with the experience you deserve. Best regards, Anas Kasmaoui Guest Relations Manager

Customer review rating 4.5/5

Seamus M. Couples - Confirmed reviews ALL

Excellent

Dear Seamus M., Thank you for your kind words! We are delighted to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best regards, Anas Kasmaoui Guest Relations Manager Mövenpick Marrakech

very satisfactory except for there being no bath in the suite

Customer review rating 4.0/5

Gary H. Friends - Confirmed reviews ALL

we have stayed 3 times and each time we were very happy with the hotel The main disappointment was that we paid for a suite and there was no bath in the room The last suite had a bath. My wife was hugely disappointed

Dear Gary h., Thank you for your feedback and for being a loyal guest at Mövenpick Marrakech. We are glad to hear that your overall experience was satisfactory. We apologize for the disappointment regarding the absence of a bath in your suite. Your comments are valuable to us as we strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable stay. Best regards, Mövenpick Marrakech

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Other web-users rate our hotel

  • 826 reviews 9.3/10 Location
  • 1,428 reviews 7.4/10 Room
  • 4,214 reviews 9.1/10 Service
  • 19 reviews 7.4/10 WiFi
  • 1,148 reviews 9.5/10 Breakfast
  • 854 reviews 9.1/10 Vibe
  • 646 reviews 9.6/10 Wellness Area
  • 604 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.