Mövenpick Resort & Spa Boracay

This hotel was picked by my friends I was traveling with and I booked through Movenpick site. The room was disgusting (I have pictures and videos of bed bugs and weird stains and it smelled horrible and my view was of a chain link fence and tarp). My husband who I wasn’t traveling with helped me contact the hotel. They moved me in to a different room because we paid for it. It was in the same old building that smells, but was marginally cleaner. I visited my friends in a different building and their king suite was completely different (much nicer) than my king suite. And while I was happy for them, I felt completely ripped off. The soaps in our rooms were even different. I emailed the resort a month before our trip to see if my room could be near my friends because I was nervous about staying alone. Although I received responses, I never received a resolution. I hardly spent any time or money at the resort. I had one meal there and was dissatisfied. I would not recommend Movenpick for so many reasons.

Place is lovely, quiet and restful. Beautiful landscape but because it’s hilly, this one is not advisable for people with mobility issues. Free scheduled shuttle but if you miss it you can ride the e-trike or hire a shuttle which can be expensive due to its exclusive location. Breakfast was great with lots of options but would have loved to see fresh veggies served occasionally.

The hotel is lovely. Offers good service, and good food options. It's great the Movenpick provides training opportunity for students studying hospitality however 3 months work without any pay would be very difficult for most. The hotel gets free service staff. It would be better if some payment was received by trainees.

Loved it, would only love to see more shuttles in and out of the resort.

My partner and I stayed at Mövenpick Resort & Spa Boracay from March 11 to March 16, 2026. While there were a few positive moments, several incidents during our stay left us disappointed and at times feeling as though we were being treated differently. Upon arrival, the staff were warm and helpful. I would like to commend Steve from the front desk for his professionalism and welcoming attitude. When we entered our room, we were greeted with a thoughtful birthday setup that included sweets and fruits, which we appreciated. However, there were no cutleries prepared for the cake, which made it difficult for us to enjoy it. On the second day around 9:00 AM, my partner and I left our room to head to the breakfast buffet while carrying the used coffee cups from our room. We encountered a female housekeeping OJT and politely asked where we could return the cups. Instead of greeting us, she responded rudely with “Ano yan?” in an arrogant tone. She repeatedly told us to leave the cups inside the room and that they would collect them when they “MUR.” We did not know what “MUR” meant, and she continued repeating it without explaining. Her dismissive and disrespectful attitude was upsetting. I chose to walk away to avoid escalating the situation because I did not want it to ruin our vacation. I also suffer from PTSD, and the incident affected me enough that I was unable to sleep that night. I strongly believe this behavior should be reviewed and addressed through proper training or disciplinary action. On the third day during breakfast, I asked a passing OJT to take one empty plate from our table because we had a small table and my partner was returning with another plate. Instead of simply taking it, she called another OJT to collect the plate. The OJT I asked was not busy and appeared to simply be passing by. Later we even saw her dusting the floor. It gave the impression that the trainee lacked initiative in assisting guests and may have also been another housekeeping trainee. Later that same afternoon, we went to the Sol Marina Beach Bar. A staff member who appeared to be in a supervisory position and was wearing a maroon top looked directly at us but did not greet us at all. In contrast, one of the OJTs at the bar greeted us sincerely, which we appreciated. On the fourth day, when we were heading out, we were late by about a minute for the shuttle bus. I would like to commend the staff member who assisted us at the gate and helped us catch the shuttle. That effort was greatly appreciated. Later that day we went to the front desk to confirm transportation for our checkout because we had a very early flight on March 16. After checking the system and making a phone call, the female front desk staff informed us that we would have to pay PHP 7,000 for an exclusive early transfer just for us. We explained that we had already provided all our flight details during the booking process. After checking again, she apologized and confirmed that the information was already in the system. My concern is that all the necessary information was already available, and it would have been better if the system had been checked thoroughly before informing guests about additional charges. On the fifth day, during happy hour at the Sol Marina Beach Bar, I ordered a Piña Colada at the beachfront bar. Unfortunately, the drink was bland and overly foamy, which suggested that the proper measurements may not have been followed. As someone who is a Mixologist and appreciates well-concocted beverages, this was disappointing. I hope that drink quality is not being compromised to adjust inventory, as this results in substandard drinks being served. Additionally, the beachfront bar staff did not appear proactive in assisting guests and did not seem to set a strong example for the OJTs. On the day of our checkout, we went to the front desk as indicated in the reminder letter. After completing the checkout process, we noticed a family of around ten people also checking out and boarding the same shuttle bus with us going to the port. This was surprising because the front desk had previously told us that the early transfer would be an exclusive one costing PHP 7,000. If we had paid that amount expecting exclusivity, it would have been extremely concerning to see other guests joining the same transfer. This situation made us question whether the information given to us had been verified correctly. Throughout our stay we remained polite and friendly to staff, even asking some of the OJTs about their day and their experience training at the resort. However, due to the incidents described above, there were moments where we genuinely felt that we were being treated differently, which gave us the impression of discrimination. As guests of an international hospitality brand, we expected consistent professionalism, respectful communication, and proper supervision of trainees. I trust that management will review these concerns carefully and take the necessary steps to ensure that future guests receive the level of service expected from a property under Accor.