Mövenpick Phuket Bangtao

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We had great time at Movenpick Phiket Bangtao! Great pool and nice villas! We missed our own day beds on the beach though. Orlando Rames from Philipins is the best Bar Tender in the Hotel. Great guy! Nice person! Thanks for good service! Hope to back soon!

Fantastic hotel. Loved our stay. Perfect for our family holiday. Service was very professional and friendly. Location and access to the beach and local restaurants a bonus. Pool was such fun for all of us. Highly recommend and will return.

We stayed at Movenpick Bangtao as part of our family trip and get together in Phuket and were so pleased we decided to book here. The greeting from the staff was warm and welcoming and they couldn’t do enough for us. The rooms were very comfortable and well appointed and if you needed anything extra you just needed to ask the staff and they would bring it to you no problem at all. We ate in the restaurant for some days having either breakfast or dinner but also enjoyed the local restaurants directly over the road right on the beach. There were some great little bars and Thai restaurants nearby and some amazing sunsets to take in, all a short stroll across the road or down the beach a bit. A few times we were not moving away from the pool and had snacks and drinks delivered to us there while we relaxed and enjoyed the wonderful setting. At all times the staff were attentive and always ready to bring drinks or fresh cold towels if they thought we looked like we were getting too hot. We will definitely return and stay again on our next trip to Phuket as this place would be very hard to beat in terms of amenities and location. Thanks very much to all the team at Movenpick Bangtao Beach!

I had a great stay with Movenpick Bangtao. The staff were super helpful from check in all the way through until check out. My room was very nicely presented and well equipped with snacks and beverages as you would expect. All the facilities were top. The hotels location is superb! It is right on the beach with some nice beach restaurants/bars for you to go and relax at too if you felt like being elsewhere instead of the beautiful swimming pool that the hotel has to offer. Over all I can not wait to come and stay here again in May 2025.

We recently booked this holiday based on the outstanding reputation of the travel company we used along with the photos and descriptions provided, but the experience was nothing like what was promised. We booked a two bedroom pool villa, however the pool was not fit for purpose. The water was stale and stagnant on arrival, then we endured days of them trying to sort it leaving us without a workable pool for 5 of our 7 days. The accommodation was not as advertised – it was extremley dirty, one room in particular smelt heavily of damp and some furniture was broken, in general run down. Family friendly - not really if you have younger children as there is no shallow end in the pool. Children’s club is in a dark room at the bottom of a steep set of stairs. The location itself was unsafe, the door remained open and children from there had access to a filthy shallow water feature and the alcohol storage room! Movenpick boast about their chocolate hour being sheer indulgence - one glass of iced hot chocolate at the pool is what you got, that is if you wanted to get into the pool at that time. We complained about this and shared the Movenpick website details on what they advertised, staff seem genuinely surprised, two days later, they put on chocolate hour in the restaurant, which was a great improvement however it was just breakfast leftovers and shop bought junk food. There was nothing as advertised on offer. The location is this hotels best feature, it’s a stone throw away from a stunning beach which is accessed by crossing a very quiet road. Throughout all of this the manager was not available as he was on his own holiday and there was a lack of any deputy. The customer service was unhelpful not only to us but also to our travel rep when the concerns were raised. There was one member of staff who tried her upmost to sort things the best she could, but the offer of a massage or a bottle of wine was what she had been told to offer us as compensation. Even she agreed this was an insult given the situation. That manager did reach out via WhatsApps on the fifth day of our holiday but this was only after we said we would deal with the issues when we got home with our travel company. When we returned home and raised the complaint, the manager insisted to the to the travel company that he was dealing with us independently so refused to give them details. This was a complete lie, the level of his unprofessionalism was shocking. I would strongly advise others to be cautious before booking, it felt like a complete misrepresentation of what was advertised. Very disappointing.