Dear Mr. Zayed Mohammad S Alzohair, Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share such a wonderful review. We are truly honored and delighted to know that Novotel Phuket Kamala Beach has become your preferred choice whenever you return to Phuket. Your confidence in us and your kind words mean a great deal to our entire Heartist team. It is always our greatest pleasure to welcome our guests, and knowing that you would choose to stay with us again is the most meaningful compliment we could receive. Thank you once again for your trust and kind support. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach and making your next stay just as memorable. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Fay M. E. R., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you enjoyed the tranquil atmosphere of Kamala Beach, our beachfront location, and the facilities available for families, including the children's playrooms and our swimming pool by the sea. It is especially rewarding to hear that every one of our Heartists contributed to making your stay a pleasant and memorable experience. Your kind recognition means a great deal to us and will be proudly shared with the entire team. Thank you once again for your generous feedback and for placing your trust in us. It was our absolute pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Thamer M. S.. A., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you had an excellent experience and that you enjoyed your beachfront room with a private pool. It is always rewarding to hear that our guests have created memorable moments during their stay with us. Your kind words and recommendation mean a great deal to our entire team and inspire our Heartists to continue delivering exceptional hospitality to every guest. Thank you once again for your generous review. It was our absolute pleasure to welcome you, and we sincerely look forward to having the opportunity to welcome you back to Novotel Phuket Kamala Beach for another memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Abdulaziz M. H.. H., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your feedback. We are truly saddened to learn that your experience fell so far short of your expectations, and we sincerely apologize for the disappointment and discomfort you encountered during your stay. Please accept our heartfelt apologies for the issues you experienced with insects in your room. We fully understand how upsetting and unacceptable this must have been, particularly when it affected your sense of comfort and peace of mind. We deeply regret the frustration and inconvenience this caused. As our resort is uniquely located on the beachfront and surrounded by tropical landscaping, occasional insects may appear, especially during periods of warm weather and seasonal rainfall. However, this is never the standard of experience we wish to provide, nor should it compromise the comfort of our valued guests. Please be assured that your comments have been treated with the utmost seriousness and have been immediately shared with our Housekeeping, Engineering, and licensed pest control specialists. We are reinforcing our preventive pest management program and conducting additional inspections and treatments to minimize the possibility of similar occurrences. We also regret to learn that our location did not fully meet your expectations. While our resort is designed to offer a peaceful beachfront retreat away from the busy areas of Phuket, we completely understand that every traveler has different preferences regarding convenience and accessibility. Once again, please accept our sincerest apologies for the shortcomings you experienced. Your feedback is invaluable to us, as it allows us to identify areas requiring immediate attention and continuous improvement. We genuinely appreciate you bringing these matters to our attention and sincerely hope that you will allow us the opportunity to regain your trust and provide you with the comfortable and memorable stay that you rightfully deserve. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Musabbeh S. S. S. A., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you had an excellent stay and that you enjoyed the unique atmosphere of our resort. It is always our goal to create a memorable and relaxing experience for every guest, and we are pleased to know that we were able to achieve this during your visit. Your kind comments are sincerely appreciated and serve as great encouragement to all of our Heartists to continue delivering warm and attentive hospitality. Thank you once again for your generous review. It was our absolute pleasure to welcome you, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another memorable and enjoyable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Saad A., Thank you very much for choosing to stay with us and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our resort’s tranquil beachfront location and found it a perfect escape from busier areas. It is especially rewarding to know that Top made such a positive impression and contributed to a memorable stay. Your kind words truly motivate our team to continue delivering excellent service and creating a welcoming environment for all our guests. We look forward to welcoming you back to Novotel Phuket Kamala for another relaxing and enjoyable experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Fahad A., Thank you very much for staying with us at Novotel Phuket Kamala and for sharing your feedback. We are glad to hear that you found our property beautiful. At the same time, we sincerely apologize if there were any aspects of your stay that did not fully meet your expectations. Please rest assured that we take all feedback seriously and are committed to improving our services to ensure an even better experience for our guests in the future. We hope to have the pleasure of welcoming you back to Novotel Phuket Kamala on your next visit. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. Mohamed N. A. A., Thank you very much for staying with us and for sharing your valuable feedback. We are truly sorry to learn that the villa did not meet your expectations in terms of privacy and that this caused disappointment during your stay. Please allow us to clarify that our villas are designed as stand-alone units, separate from the main building, but they are not fully enclosed private villas. We sincerely apologize if this was not clearly communicated before your arrival. Your feedback is very important and has been shared with our team to ensure that future guests receive more detailed information about our villa features prior to booking. We truly appreciate your understanding and the opportunity to improve our guest communication and services. It would be our great pleasure to welcome you again in the future and provide a more enjoyable experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach