فندق نوفوتيل Novotel بوكيت كامالا بيتش 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,189 أراء

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فندق نوفوتيل Novotel بوكيت كامالا بيتش - Image 1
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فندق نوفوتيل Novotel بوكيت كامالا بيتش - Image 4
118/16 Moo 3, Tambon Kamala, Amphur Kathu, 83150 بوكيت, تايلاند

الوصف

خدمات الفندق الإضافية

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  • بار على السطح مع إطلالات خلّابة على البحر

  • على بُعد مسافة قصيرة بالسيارة من صخب باتونج

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موقع الفندق

فندق نوفوتيل Novotel بوكيت كامالا بيتش

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 بوكيت
تايلاند

نظام تحديد المواقع العالمي (GPS):7.96337, 98.28372

الهاتف
فاكس +66 76 303 777

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,189 أراء

تقييم TripAdvisor  4.2/5  2,526 أراء

Worst Accor Experience Ever – Left Waiting for Hours, No Room, Overcharged

ملاحظة Tripadvisor 1.0/5

Sightseer06659334109 تقييم TripAdvisor المعتمد

I am an Accor member and have stayed at many Accor properties across Europe and the Middle East, but my experience at Novotel Accor Kamala Beach has been an absolute nightmare. Despite having a confirmed booking, I arrived at the hotel and was told no room was available. I was then left waiting at the property for over four hours with no clear communication, no timeline, and no proper assistance. The check-in process was chaotic, stressful, and completely disorganised. The staff showed no empathy or professionalism. Instead of trying to resolve the issue, they were dismissive and unhelpful. When I asked to speak to a manager, the situation became worse rather than better. I was overcharged, which felt retaliatory simply because I asked for accountability. At that point, I had no reasonable alternative accommodation and felt the hotel was taking advantage of the situation, knowing I was stuck. No meaningful resolution was offered, no apology, and no respect was shown. This experience represents a complete failure to honour a booking, failure to provide paid accommodation, and a serious breach of basic hospitality standards — let alone Accor brand standards. I am still seeking a full refund, as the service I paid for was not provided. I would strongly advise Accor management to investigate this property urgently. I would never recommend this hotel to anyone and deeply regret choosing to stay here.

Perfect vacation

ملاحظة Tripadvisor 5.0/5

Navigator42575993622 تقييم TripAdvisor المعتمد

Novotel Hotel is perfect for vacation i loved my stay at this hotel with the good service,perfect sunset and beachfront view . I really appreciate the boy from breakfast shuyyaa he was extremely friendly and helpful towards us. Big thanks to him. and i recommend everyone to visit this hotel for your vacation

Dear Navigator42575993622, Thank you very much for your wonderful review and for sharing your experience at Novotel Phuket Kamala Beach. We are delighted to hear that you enjoyed a perfect vacation with us and that our beachfront location, beautiful sunsets, and service contributed to a memorable stay. Your kind words about our breakfast service are truly appreciated, and your special mention of Shuyaa is especially meaningful. I am sure he will be very pleased and encouraged by your recognition. Thank you also for recommending our hotel to other travelers. We truly appreciate your support and look forward to welcoming you back for another relaxing and enjoyable stay in the future. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager

More kids than adults !

ملاحظة Tripadvisor 2.0/5

John P تقييم TripAdvisor المعتمد

My partner and I tagged this hotel on to the end of a 5 week SE Asia trip over Xmas & New Year through to early January. Whilst the hotel staff are very friendly and helpful it's the worst of 7 hotels during our trip despite being on a par for cost when compared to hotels owned by smaller groups in Phuket. 1. We were allocated a room at the rear of the hotel overlooking a car park which is small and functional but poor outlook .This also means a longer walk to the hotel amenities. 2. The hotel is full of young families and a pool full of noisy kids with inflatables. There is no option for escape unless you use the beach but there ard no beds outside the pool. 3. A couple of beers were double the price paid at 5 star beach front hotel that we had just left with pool staff service. I guess you could wait for happy hour ! 4.The location at the far end of the beach makes it less accessible for town at night as there is no direct path for a couple of hundred yards if you prefer to walk. Overall , we made a mistake in choosing this hotel for us , it is the polar opposite to the rest of our experience. If you want kid friendly , busy pool areas and lounger areas it will be right up your street. If not there are more adult centric options outside of Kamala that offer much higher standards of amenity , personal service and value without paying anymore.

Dear zeeu-8, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Phuket Kamala Beach. We appreciate your kind comments regarding our team’s friendliness and service, which I will be sure to share with them. We regret to hear that the overall experience did not align with your expectations. Your comments regarding room location, outlook, and walking distance to certain facilities are noted. While our room categories are designed to suit different preferences and price points, we understand that room outlook can significantly impact the stay experience, and we encourage guests to reach out to our team during their stay so we may explore alternative options where available. Novotel Phuket Kamala Beach is positioned as a family-friendly beachfront resort that also appeals to couples and leisure travelers who enjoy a relaxed seaside setting. During peak festive and school holiday periods, the resort atmosphere can indeed be livelier, particularly around the main pool area. For guests seeking a quieter experience, our beachfront location offers a more tranquil alternative away from the pool. Regarding pricing, our food and beverage rates are set in line with resort operations and peak-season demand, with value offerings such as happy hour available for guests seeking additional flexibility. Your feedback is valuable as we continually review our offerings to ensure fairness and competitiveness. Lastly, we appreciate your comment on the location. While our position at the northern end of Kamala Beach provides a quieter beachfront setting, we understand it may be less convenient for guests wishing to walk into town, particularly in the evenings. We truly appreciate your candid feedback, as it helps future guests make informed choices and allows us to continue refining our guest experience. We regret that Novotel Phuket Kamala Beach was not the right fit for this particular stay, but we thank you for choosing to spend part of your holiday with us and wish you continued enjoyable travels. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Service is an 11 star.

ملاحظة Tripadvisor 5.0/5

Parshav S تقييم TripAdvisor المعتمد

Amazing experience also manager "top" is amazing. Staff is really friendly and I love the app that I don't have to call the reception for anything and I get amenities in my room in like 10 mins

Dear parshavs2025, Thank you very much for your wonderful review and for sharing such kind words about your stay at Novotel Phuket Kamala Beach. We are truly delighted to hear that you had an amazing experience and that our service exceeded your expectations. Your special mention of our manager, Top, is greatly appreciated and will certainly be shared with him and the entire team. It will mean a lot to them. We’re also pleased to know that you enjoyed the convenience of our Handigo guest app, allowing you to request amenities and services effortlessly without needing to call the reception, and to receive them promptly in your room. Providing seamless and responsive service is a key focus for us, and it’s rewarding to hear that this has enhanced your stay. Thank you once again for choosing to stay with us. We truly look forward to welcoming you back for another memorable experience in the future. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Amazing view, nice room, strange rules

ملاحظة Tripadvisor 3.0/5

Elisabete de C تقييم TripAdvisor المعتمد

Very Nice beach! Amazing view. The hotel is good, but it has some strange particularities: first, If you don’t leave a money depósit on the reception you can’t get a simple water by the pool. So, you need to carry money or your credit card all the time. They simple refuse to put that on your room bill. Second, you’re at the beach, near the sea, you try to rest… and they put music because they don’t yet understand that you’ve travelled from far away to listen the sound of the waves and the silence.

Dear elisabetedec, Thank you for sharing your feedback and for highlighting the beautiful views and beachfront location, which we are pleased you enjoyed. Regarding the deposit, please allow me to clarify that this is required to cover any incidental charges during the stay and is a standard procedure aligned with practices across many hotels. This allows guests the convenience of charging services to their room throughout the property. We understand this may feel inconvenient at times, and we appreciate your understanding. With respect to the music by the beach, our intention is to create a pleasant atmosphere while still respecting the natural surroundings. We carefully monitor and control the volume to ensure it remains at a comfortable level and does not disturb guests who wish to relax and enjoy the sound of the waves. Your feedback is valuable and helps us continue to strike the right balance. Thank you once again for your comments. We hope to have the pleasure of welcoming you back for an even more relaxing stay in the future. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager Novotel Phuket Kamala Beach

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