Mövenpick Hotel Amsterdam City Centre 4 stars

Family friendly Ecocertified

Dear Mrs. D., Thank you very much for your positive feedback following your recent stay. I am pleased to learn your short stay met to your expectations and you received such a friendly assistance. Compliments will be internally shared! Otherwise, my apologies for your unpleasant moments. Our team is more than happy to assist at all times! Kind regards, Remco Groenhuijzen General Manager

Dear Mr. H., Thank you very muhc for sharing your positive feedback. I have read your several comments, I am truly happy to hear you received such a friendly assistance while enjoying your stay with us in our well kept appointed hotel. Compliments will be internally shared! Next time you travel to Amsterdam, we hope to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. M., Thank you very much for sharing your positive feedback. I have read your suggestions with regards to the Climate Control not working when having the windows open, and for not being made aware of this. My apologies for this. Please be kindly informed, this is a common practice worldwide; the AC or Climate Control switches off when opening a window. I hope this help and look forward having a chance to welcome you again. Kind regards, Remco Groenhuijzen General Manager

Dear Mr. S., Thank you very much for sharing your detailed yet regretfully low rated review. I have carefully read your several comments and most regret to learn about your unpleasant experiences. Please accept my apologies for this, and be assured we take this serious. Your feedback has been internally shared for follow up accordingly. As a result from this, allow me to reply to you; In our booking system I can see two rooms booked under your name, Ravi S. with the same arrival date. After investigation with our related teams/members, this is the outcome; Your contact person or Agency booked several rooms "a small party" under the same name, of which under your name two rooms were booked and seperately paid for. This means, your credit card has only been charged for your room, not for the other room under your name. The additional names of the accompanying travel partners in the other room under your name were added accordingly. According to the feedback we received from the other guests (with the booking under your name), you knew each other. Since we were not made aware of the above booking situation, there was confusion from our side and apparently as you indicate in your email, also from your side. It is a regrettable situation that could have been prevented having had all the related details in advance of your travel party, also for your travel experiences! Again, besides the possible mix-up and understanding, my apologies for not having felt a more guest oriented or emphatic approach. I hope the above is helpful for you. If there is anything we can still assist you with, please do not hesitate to contact us directly. Kind regards, Remco Groenhuijzen General Manager

Dear Family K., Thank you very much for taking the time to share your more than positive feedback, we hope you had a pleasant trip back home. I have read your several comments, I am truly delighted to learn you spent such a satisfactory time in our well appointed and convenient located hotel. Compliments will be internally shared for encouragement! We certainly look forward to welcome you again. Kind regards, Remco Groenhuijzen General Manager