Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 1,944 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Mercure Kyoto Station has an on-site Italian restaurant and offers a breakfast service.

  • Visit the bar area, which is open for early morning coffee until late for nightcaps.

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,944 reviews

TripAdvisor Rating  4.0/5  168 reviews

Certificate of excellence 2024

Never stay again! So far! So bad!

TripAdvisor rating 1.0/5

Wander09725322599 Business - TripAdvisor review

Far from station, long queue at check in. Many tour groups with not queuing order. Noisy and disorganized! The Japanese GM is so damn rude! No respect for customer when feedback the shortcomings of hotel. Just black face and walk off. OMG! I have complained to accor

Customer review rating 3.5/5

Kimiko T. Business - Confirmed reviews ALL

Room was large enough and amenities - Liquid soap, body wash, shampoo, were great. But the smell of the room was uncomfortable.

Dear guest, Thank you very much for taking the time to share your feedback with us. While we are glad to hear that you found the room spacious and the amenities comfortable, we are truly sorry for the unpleasant smell you experienced in the room. This is certainly not the standard we aim to provide. Our team has already been informed, and we will thoroughly inspect the room’s ventilation and air refresh system to prevent this from happening again. We also apologize for the uncomfortable moment you experienced in the restaurant. Your comment has been shared with our restaurant team to ensure that all staff maintain warm and attentive hospitality at all times. Regarding breakfast, we are pleased to share that we have recently renewed our breakfast offerings with an expanded selection and improved quality so that guests can enjoy a better start to their day. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay next time. Mercure Kyoto Station

Customer review rating 4.5/5

Brie B. Solo - Confirmed reviews ALL

Modern hotel, with quality fitout, comfortable bed and very good food and service.

Dear Guest, Thank you very much for sharing your lovely feedback with us. We are delighted to hear that you enjoyed our modern design, the quality of our room interiors, the comfort of your bed, and the food and service during your stay. It is wonderful to know that these aspects contributed to a beautiful experience for you. We are also pleased to share that from December 1st, our breakfast has been further upgraded with a live kitchen offering freshly prepared omelets and fried eggs, along with an expanded selection of bread, drinks, and beer. We hope you will enjoy the enhanced breakfast on your next visit. Thank you once again for staying with us. We look forward to welcoming you back on your future trips to Kyoto. Mercure Kyoto Station

Customer review rating 4.5/5

Shaneil M. Friends - Confirmed reviews ALL

The hotel is lovely from the reception area to the rooms. Staff were very friendly. Rooms were very spacious. Very good value for money.

Dear Guest, Thank you very much for staying with us and for sharing your wonderful feedback. We are delighted to hear that you enjoyed the hotel’s atmosphere from the reception to the guest rooms, and that you found our team friendly and the room spacious. It is also great to know that you felt your stay offered very good value for money. We truly appreciate your kind words and look forward to welcoming you again on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 4.0/5

Alan M. Couples - Confirmed reviews ALL

Modern and clean hotel with a very unique decor. The only downside which stopped us giving it top marks Is that the bathroom lighting is no where near bright enough and there aren’t any laundry facilities. Would still recommend - thank you for a great stay!

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed our clean, modern, and uniquely designed interior—it is wonderful to know it added to your experience. At the same time, we appreciate your comments regarding the brightness of the bathroom lighting and the lack of on-site laundry facilities. Your insights are extremely valuable, and we will take them into consideration as we continue working to improve the comfort of our guests. Thank you again for your kind recommendation and warm words. We truly appreciate your stay and hope to have the pleasure of welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

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Other web-users rate our hotel

  • 1,164 reviews 9.2/10 Location
  • 1,618 reviews 8.1/10 Room
  • 1,256 reviews 7.9/10 Service
  • 14 reviews 5.5/10 WiFi
  • 638 reviews 8.1/10 Breakfast
  • 512 reviews 8.2/10 Cleanliness
  • 33 reviews 2.3/10 Wellness Area
  • 6 reviews 3.8/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.