Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,089 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,089 reviews

Customer review rating 3.0/5

Shashank G. Families - Confirmed reviews ALL

Location is near Kyoto station. Convenience Store like family mart, 7 Eleven are nearby. Shopping area is at walkable distance but room size and services are bit disappointing considering the price you are paying. Tried Vegetarian food which was okish.

Dear Valued Guest, Thank you very much for your stay and for taking the time to share your feedback regarding your experience at Mercure Kyoto Station. We are pleased to hear that you found our location convenient, with easy access to Kyoto Station, nearby convenience stores, and shopping areas. However, we sincerely regret that your stay did not meet your expectations in terms of room size, services, and overall value. We also apologize for not meeting your expectations regarding your Accor Gold membership benefits. Please note that room upgrades and early check-in are subject to availability, but we understand your disappointment and will review how we communicate and deliver these benefits more effectively. We also appreciate your feedback regarding the vegetarian and vegan options, as well as the welcome drink selection. Your comments are valuable and will be shared with our team as we continue to enhance our offerings. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience in the future. Mercure Kyoto Station

Customer review rating 4.5/5

Guelfo R. Friends - Confirmed reviews ALL

The great experience all started with booking. The manager Joe was amazing and helped us booked our rooms which made the experience so much better. Staff were friendly, rooms were beautiful and location was great. The Free drinks and snacks cards were amazing and the staff operatiing this were great. We had dinner one night there which was a big disapopintment however. I couldt use my 30% meal discount due the date range, the meals were small, and they all came out seperatley. Each person had finished there meail before the next one cam out, so technically we didnt dine together. This was a massive dissapopintment and we did not dine there again after that

Dear Valued Guest, Thank you very much for your kind feedback and for sharing your experience with us. I am truly delighted to hear that you had an overall enjoyable stay and that our team, rooms, and location met your expectations. It was my pleasure to assist you with your booking, and I’m very glad to know it contributed positively to your experience. We also appreciate your kind words regarding our team and the drink and snack service. Your feedback is very encouraging for all of us. At the same time, I would like to sincerely apologize for your disappointing experience at the restaurant. What you described regarding the timing of the dishes is certainly not the experience we aim to provide, and I completely understand how frustrating it must have been not being able to enjoy your meal together. Regarding the dining discount, I also apologize if the conditions were not clearly explained in advance. We will review how we communicate these details to avoid any confusion in the future. Your feedback has been shared with the restaurant team, and we will work on improving both service coordination and communication. Thank you once again for your valuable feedback. I truly hope to have the opportunity to welcome you back and provide you with an even better experience. Warm regards, Joe Mercure Kyoto Station

Customer review rating 3.5/5

Jeetandra T. Families - Confirmed reviews ALL

Our family (2 adults and 2 children, ages 12 & 15) recently stayed at Mercure Kyoto Station during our 12-day "Japan Family Adventure". The hotel's location is excellent, being within easy walking distance of both a laundry/convenience store and the main Kyoto Station, which made our daily travels very efficient.The Service: The check-in experience was lovely. Matthew (who is from the USA) and a Japanese staff member whose name starts with 'C' were incredibly helpful. They assisted us in booking an extra night when we realized we had mistakenly only booked for two nights instead of three, and they even helped me retrieve my Accor membership number. Matthew continued to be a great help throughout our stay, assisting us with luggage forwarding (Takkyubin) and providing umbrellas when needed.The Rooms: We requested and were provided with two interconnected rooms. One was a twin room, which was spacious and well-appointed. The second room had a queen bed but was designed more like an accessible room for a wheelchair user, which made it feel a bit different from the other.Dining:Breakfast: The breakfast was wonderful with a very large spread. A special kudos goes to the dining staff, who were always smiling and ready to assist our family.Room Service/Amenities: One minor disappointment was when we needed a plate and spoon. We were told the restaurant was a separate entity, and I had to personally go down to the restaurant to collect them myself.Overall Experience: Despite the small inconvenience regarding the restaurant, the helpfulness of the staff and the spaciousness of the twin room made this a great base for our time in Kyoto. The ease of forwarding our large bags from Tokyo to this hotel was a major plus for our family trip!.

Dear Valued Guest, Thank you very much for sharing your detailed and thoughtful feedback regarding your recent stay with us. We are truly delighted to hear that you and your family enjoyed your stay and found our location convenient for your travels around Kyoto. It is also very rewarding to know that our team, especially Matthew and our staff member, were able to assist you and make your experience more comfortable. Your kind recognition means a great deal to us, and we will be sure to share your comments with them. We are pleased that you appreciated the spacious twin room, the interconnected room arrangement, and our breakfast selection. It is wonderful to know that our dining team left a positive impression as well. At the same time, we sincerely apologize for the inconvenience you experienced regarding the plate and spoon. As you were informed, our restaurant is operated separately, which sometimes limits immediate service from the front desk. However, we understand that this may not be the most convenient experience for our guests, and we will continue to review how we can improve coordination and support in such situations. Thank you once again for your valuable feedback and for choosing Mercure Kyoto Station as your base during your family trip in Japan. We truly hope to have the pleasure of welcoming you and your family again in the near future. Warm regards, Mercure Kyoto Station Front Office Team

Customer review rating 3.5/5

Tibor P. Families - Confirmed reviews ALL

We booked a room for two parents with two children (10 & 12). In the room are two single beds and one super-soft sofa bed. This is too small to sleep and stay with three persons and should be allowed only for three persons. Also, in this booking the breakfast was only included for two adults but not for the two children, which is unusual. However, the location of the hotel is good and the breakfast itself is great!

Dear Valued Guest, Thank you very much for your stay and for taking the time to share your detailed feedback regarding your experience at Mercure Kyoto Station. We are pleased to hear that you enjoyed our convenient location and our breakfast. Regarding your reservation, please kindly note that this room type is designed to accommodate up to three adults. In your case, the booking was made for two adults with two children sharing existing beds. As children sharing existing beds do not require separate bedding, the standard setup includes two beds. However, considering the age of your children, we prepared an additional sofa bed for your comfort. We regret if this arrangement did not meet your expectations. With regard to breakfast, please note that meals for children sharing existing beds are not included in the reservation. We apologize if this was not clearly communicated at the time of booking. We will make efforts to provide clearer information regarding policies for children sharing beds, as well as improve options for adding breakfast for them during the reservation process. Your feedback is highly valuable to us as we continue to enhance our services and communication. We sincerely hope to have the opportunity to welcome you again and provide a more comfortable stay in the future. Mercure Kyoto Station

Customer review rating 5.0/5

Marissa P. Couples - Confirmed reviews ALL

We had a wonderful time celebrating our honeymoon at the Mercure hotel! It was a less than 10 minute walk away from Kyoto station, making it a great location to get around. The room was very spacious and included a large bed! The best part of our stay was the amazing breakfast buffet everyday! We will definitely be looking out for more Mercure hotels at our next vacation location and plan to return here in Kyoto!

Dear Valued Guest, Thank you very much for your stay and for taking the time to share your wonderful feedback regarding your experience at Mercure Kyoto Station. We are truly honored that you chose to celebrate such a special occasion as your honeymoon with us. It is a pleasure to hear that you enjoyed our convenient location, spacious rooms, and especially our breakfast buffet. Your kind words mean a great deal to our team, and we are delighted to know that you are considering Mercure hotels for your future travels. We sincerely look forward to welcoming you back to Kyoto for another memorable stay. Mercure Kyoto Station

Other web-users rate our hotel

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  • 14 reviews 7.1/10 WiFi
  • 680 reviews 8.1/10 Breakfast
  • 536 reviews 8.1/10 Cleanliness
  • 33 reviews 1.7/10 Wellness Area

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