Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,273 reviews

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Description

Hotel extras

  • With easy access to trains and city buses, we are conveniently located as your hub to explore.

  • We are the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service with drinks and snacks is exclusive to guests who have booked a Privilege Room.

  • The on-site Italian restaurant & bar serve Kyoto-inspired pizza, pasta, and premium Wagyu beef

Our accommodation(s)

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Room 1

Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,273 reviews

Customer review rating 5.0/5

Mark R. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for your continued loyalty as an ALL Platinum member. We are truly honored to receive your wonderful review. We are delighted to know that your stay exceeded your expectations and that you thoroughly enjoyed your time with us. Providing exceptional hospitality and creating memorable experiences for our valued guests is always our goal, and your kind words are a great encouragement to our entire team. Thank you once again for your continued support as an ALL Platinum member. We sincerely look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 4.5/5

Thandeka N. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for sharing your wonderful review. We are truly delighted to hear that our team made you feel at home. Providing warm, attentive, and personalized hospitality is at the heart of what we do, and it is incredibly rewarding to know that our staff's helpfulness and patience made your stay so comfortable. Your kind words will be shared with our entire team as a great source of encouragement. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 4.0/5

Eric M. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for your continued loyalty as an ALL Platinum member. We sincerely appreciate you taking the time to share such detailed feedback about your stay. We are delighted to know that you found your Privilege Room to be a great value and enjoyed the comfort, cleanliness, and amenities provided. It is especially rewarding to hear that the afternoon refreshments offered a relaxing break during Kyoto's summer heat. We are also pleased that you enjoyed our breakfast. Mercure Kyoto Station offers a wide variety of Japanese and Western dishes, with clearly labeled vegetarian and vegan options, and we are glad it contributed positively to your stay. At the same time, we appreciate your constructive comments regarding the variety of the breakfast and afternoon refreshments during a longer stay, the availability of the soft-serve ice cream machine, and the lack of additional hooks in the bathroom. Your valuable feedback has been shared with the relevant teams as we continually look for ways to enhance the guest experience. Thank you once again for your thoughtful review. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 5.0/5

Christina M. Families - Confirmed reviews ALL

Thank you very much for sharing such a thoughtful and detailed review of your stay. We are delighted to know that you enjoyed the distinctive design of our lobby and guest rooms, our peaceful yet convenient location near Kyoto Station, and the cleanliness throughout the hotel. It is especially rewarding to hear that the warm and professional service from both our Front Office and Food & Beverage teams made your family’s stay memorable. We are also pleased that you enjoyed dining at Trattoria M Kyoto. Your kind comments regarding the quality of the dishes—and your son’s approval of the pizza—will be happily shared with our restaurant team. Thank you as well for recognizing our sustainability initiatives, including our environmentally conscious amenities and room-cleaning options. Your wonderful recommendation is a great encouragement to all of us. We sincerely look forward to welcoming you and your family back to Mercure Kyoto Station. Front Office Mercure Kyoto Station

Customer review rating 2.0/5

Julien V. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are pleased to know that you found the hotel clean and enjoyed the accommodation and breakfast. However, we sincerely apologize that the explanation provided during your arrival was not sufficiently clear and caused you to feel that breakfast had been charged twice. While breakfast for the adults was included in the reservation, breakfast for children was not included and was therefore charged separately in accordance with our breakfast policy. Nevertheless, we understand that this should have been explained more clearly and carefully by our team at the time. Your feedback regarding the check-in experience and our team’s service has been shared internally, and we will work to improve the way we explain inclusions and additional charges to our guests. We hope to have another opportunity to welcome you and provide a smoother and more enjoyable experience. Front Office Mercure Kyoto Station

Other web-users rate our hotel

  • 1,247 reviews 9.1/10 Location
  • 1,698 reviews 8.2/10 Room
  • 1,371 reviews 8.2/10 Service
  • 14 reviews 6/10 WiFi
  • 727 reviews 8.1/10 Breakfast
  • 530 reviews 8.2/10 Cleanliness
  • 32 reviews 3.4/10 Wellness Area

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