Mercure Kyoto Station 4 stars

Customer review rating (ALL Rating) 4.5/5 2,191 reviews

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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • Our Kyoto Station hotel is close to a transport hub with domestic trains across Japan.

  • We're the ideal business hotel in Japan, based in Kyoto's city, with Tokyo just 2 hours away.

  • Our luxury hotel in Japan has luxe décor based on the style of the ancient Heian nobility.

  • Lounge service is exclusively available to guests who have booked Privilege Rooms.

  • On-site Italian restaurant and a bar offer a variety of local specialties in Kyoto

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Visit Trattoria M Kyoto for lunch or dinner. This relaxed Italian restaurant in Kyoto serves a wide range of authentic dishes, including classic pizzas, pasta, and antipasti with a Japanese flair, making for the perfect fusion of flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,191 reviews

Customer review rating 3.5/5

Cason Y. Couples - Confirmed reviews ALL

Location of the hotel is quite good, it is close to the Kyoto Train and Metro Station. The front desk staffs were warm and welcoming. F&B (breakfast) team was average, while they didn't make any mistakes, interaction was minimal and did not feel the hospitality from them. The food was soso. The hot food was not hot, the croissant and bakery selection was very poor and badly made (I had a much higher expectation on this given it's a French brand!) Housekeeping team did their job in decent cleaning. The room design is very questionable (i know this is not something you could easily change). The sofa/chair is not comfortable, it's more a showpiece than a chair for people sit and relax... There's no table, not even a small one. The lighting in the room is a disaster. Spot light right on your face on the bed, the other ambience light did not really provide any ambience, nor did they fulfilll the lighting function... But afterall, in general, it was a comfortable stay! Thank you!

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Mercure Kyoto Station. We are pleased to hear that you enjoyed our convenient location and that our Front Desk team made a positive impression. We are especially grateful for your kind recognition of the team member who assisted you during check-in. Although her name is not available, we will do our best to identify her and share your compliments with the team. We also appreciate your constructive comments regarding breakfast. We are sorry to learn that the food selection and temperature did not fully meet your expectations. Thank you as well for your observations regarding the room layout and lighting. While the design of our guestrooms reflects the hotel's unique concept inspired by Kyoto's history and culture, we understand that preferences and expectations may vary. Your comments are valuable and will be taken into consideration as we continue to enhance the guest experience. We are delighted to know that, overall, you had a comfortable stay with us. Thank you once again for your thoughtful feedback, and we hope to have the pleasure of welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 1.5/5

Jeong W. K. Business - Confirmed reviews ALL

The lobby was frequently crowded with tour groups and large amounts of stored luggage, making it feel busy and congested. Breakfast was one of the most disappointing aspects of this stay. The restaurant was consistently overcrowded, and even getting a cup of coffee often required waiting behind 7-8 other guests. Compared to my previous visits, the variety and quality of the food seemed to have declined, and the selection of Japanese dishes had been noticeably reduced.

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We sincerely apologize that your recent stay was less satisfying than your previous experiences at our hotel. As a returning guest and a valued ALL member, we are especially sorry that we were unable to provide the same level of comfort and satisfaction you had experienced before. Please accept our apologies for the crowded atmosphere in the lobby and breakfast area. We understand that the presence of tour groups and stored luggage made the lobby feel congested, and that the waiting time at breakfast, even for coffee, caused inconvenience. Your comments have been shared with the relevant teams, and we will review how we manage guest flow, luggage storage, and breakfast service during busy periods. We also regret to hear that the breakfast variety and quality did not meet your expectations, particularly regarding the reduced selection of Japanese dishes compared with your previous stays. Your feedback is very important to us, and we will share it with our restaurant team as we continue reviewing the breakfast offering. Regarding the email you received before your stay, we sincerely apologize once again for the confusion and discomfort it caused. We also regret that this matter was not properly acknowledged during your stay after our email apology. We will improve our internal communication to ensure that important guest concerns are shared and followed up appropriately. Thank you again for your valuable feedback. We truly appreciate your continued loyalty, and we hope to have another opportunity to restore your confidence in Mercure Kyoto Station. Mercure Front Office Team

Customer review rating 5.0/5

Man W. A. C. Friends - Confirmed reviews ALL

our room had been upgraded to the highest floor. room is clean, staffs are friendly and helpful. This is my second time here and is certainly my first choice to come again.

Dear Valued Guest, Thank you for your loyalty as an ALL Gold member and for choosing Mercure Kyoto Station once again. We are delighted to hear that you enjoyed your upgraded room on the highest floor and that you found the room clean and comfortable. It is also wonderful to know that our team’s friendly and helpful service contributed to another enjoyable stay. We are truly honored that Mercure Kyoto Station remains your preferred hotel when visiting Kyoto. Conveniently located within walking distance of Kyoto Station, we strive to provide a memorable stay that combines comfort, thoughtful service, and an authentic Kyoto atmosphere. We also appreciate your feedback regarding the toothbrush and will share your comments with the relevant team for review. Thank you once again for your continued loyalty and support. We look forward to welcoming you back for another exceptional stay in Kyoto. Mercure Kyoto Station

Customer review rating 5.0/5

Karen D. Couples - Confirmed reviews ALL

The daily free drunks and snacks in the afternoon was really cool

Dear Valued Guest, Thank you very much for your loyalty as an ALL Gold member and for taking the time to share your wonderful feedback regarding your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our rooms and the facilities available throughout the hotel. It is also a pleasure to know that you appreciated the complimentary afternoon refreshments. We are glad that this benefit added to the enjoyment of your stay. We truly appreciate your continued loyalty as an ALL Gold member and are pleased that we could contribute to a memorable stay in Kyoto. Thank you once again for your kind comments. We look forward to welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

Customer review rating 5.0/5

Mark D. Couples - Confirmed reviews ALL

Close to Kyoto train station. Room was a good size, very clean and comfortable.

Dear Valued Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location near Kyoto Station and found your room spacious, clean, and comfortable. Providing a relaxing and welcoming environment for our guests is our priority, and it is wonderful to know that we met your expectations. Thank you once again for your kind comments. We look forward to welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

Other web-users rate our hotel

  • 1,217 reviews 9.1/10 Location
  • 1,687 reviews 8.1/10 Room
  • 1,342 reviews 7.9/10 Service
  • 14 reviews 6.2/10 WiFi
  • 709 reviews 8.1/10 Breakfast
  • 517 reviews 8.4/10 Cleanliness
  • 33 reviews 2.7/10 Wellness Area
  • 9 reviews 1.2/10 Pool

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