Dear Valued Guest, Thank you for sharing your kind feedback following your four-night stay. We are delighted that you enjoyed our welcoming atmosphere, convenient location near Kyoto Station, and the helpful service provided by our team. It is wonderful to know that our location made it easy for you to explore the surrounding areas on foot. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for sharing your feedback and for your valued loyalty as an ALL Platinum member. We are delighted that you had a lovely stay, found the bed exceptionally comfortable, and enjoyed our delicious breakfast selection, including the variety of non-alcoholic beverages. However, we regret that street noise disturbed you during the night, despite your room being located on the top floor. We also apologize that the toiletry amenities were not replenished as expected. Your comments will be shared with the relevant teams for review. Thank you again for choosing Mercure Kyoto Station. We hope to have the pleasure of welcoming you back for an even more comfortable stay. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased that you found our location convenient for exploring the surrounding area a. accessing transportation. However, we regret that the room facilities a. overall comfort did not meet your expectations. We understand that the seating provided was not sufficiently comfortable a. that the bright lighting with its strong yellow tone made the room feel less relaxing. Your specific comments regarding the chairs a. lighting will be shared with the relevant team for future consideration. Thank you again for bringing these points to our attention. We hope to have another opportunity to provide you with a more comfortable a. satisfying experience. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing to stay with us again and for sharing such wonderful feedback. It was a genuine pleasure to welcome you and your family back to Mercure Kyoto Station, and we sincerely appreciate your continued loyalty as an ALL Gold member. We are delighted that you once again enjoyed our convenient location, distinctive atmosphere, comfortable rooms, cleanliness, and food selection. It is especially rewarding to know that our team made you feel well cared for through their friendly, helpful, and attentive service. Your generous recognition will be shared with the entire team. Knowing that you would happily return and recommend our hotel means a great deal to us. We look forward to having the pleasure of welcoming you and your family back for another memorable stay in Kyoto. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your experience. I am Miyake Hiroshi, Director of Rooms at Mercure Kyoto Station, and I have personally reviewed the circumstances surrounding the concerns raised in your review. First and foremost, I am sincerely sorry that the handling and communication surrounding your extension request caused you such frustration and ultimately affected your impression of our management team. While there were misunderstandings regarding several aspects of the situation, we recognize that our communication could have been clearer and more consistent. For clarification, the ¥9,000 amount displayed on our extension promotion was not a standalone room-only rate, but part of the breakdown of the promotional package. We acknowledge that this was not explained clearly enough on the original promotional material, and we have since reviewed the wording to prevent similar misunderstandings. When the ¥9,000 room-only request was initially made, our team was unable to offer that amount separately and therefore proposed ¥13,000 as an alternative extension rate. Following further discussion, and taking into consideration the lack of clarity in our promotional material, we subsequently agreed to honor the requested ¥9,000 rate as an exception. We have also reviewed the concern regarding the previous reservation mentioned in your feedback. Our reservation records show that the booking in question was cancelled on August 7 through the guest side and was not cancelled by the hotel. Regarding your ALL membership and points, we have reviewed this separately and will communicate directly with you concerning the applicable stay and the action being taken by the hotel. Although some of the circumstances differed from the understanding expressed in your review, we fully recognize that the overall experience should have been handled more clearly and smoothly. Your feedback has highlighted areas where we can improve both the wording of our promotions and the consistency of our communication. Please accept my sincere apologies for the frustration caused during your stay. Kind regards, Miyake Hiroshi Director of Rooms Mercure Kyoto Station

Dear Valued Guest, Thank you very much for choosing to stay with us again and for taking the time to provide such thoughtful and detailed feedback. We sincerely appreciate your continued loyalty as an ALL Gold member. We are delighted that you enjoyed your six-night stay, particularly the views from your upgraded Privilege Room, our convenient location and transport access, the spotless cleanliness, and the variety of nearby restaurants. It is especially rewarding to hear that our entire team made you feel welcome through their friendliness, helpfulness, attentiveness, and sense of humour. Your generous recognition will be shared with the team. We are also pleased that you appreciated our room-cleaning reduction initiative and the accompanying drink benefit. Thank you for supporting our sustainability efforts during your stay. Regarding the restaurant, we regret that the fried and scrambled eggs were frequently cold and did not have the expected texture. We appreciate your detailed suggestion of offering eggs prepared to order, as well as your observation regarding unnecessary food waste. Your preference for a restaurant concept featuring more local flavours is equally valuable. These comments will be shared with our culinary and restaurant teams for consideration. Thank you once again for your recommendation and constructive suggestions. We look forward to having the pleasure of welcoming you back to Mercure Kyoto Station. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your perfect rating and generous feedback. We are delighted that you enjoyed our convenient location near Kyoto Station, the warm atmosphere of the hotel, and the cleanliness of your accommodation. It is especially rewarding to know that you found our entire team smiling, helpful, and efficient. Your recognition will be shared with the team as a wonderful source of encouragement. We are also pleased that your welcome drink, welcome amenity, and room upgrade exceeded your expectations as an ALL Gold member. Thank you again for choosing Mercure Kyoto Station. We look forward to welcoming you and your family back in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you found our hotel comfortable, clean, and convenient for your stay. We also appreciate your comment regarding the distance from Kyoto Station. Thank you again for choosing Mercure Kyoto Station, and we hope to welcome you back in the future. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you very much for sharing your positive feedback. We are delighted to know that you found the hotel comfortable and appreciated our convenient location near Kyoto Station. It is especially wonderful to hear that our friendly, efficient, and multilingual team contributed positively to your stay. We are also pleased that the breakfast provided in connection with your ALL status was a welcome surprise and that you found it easy to use your points when making the reservation. Thank you again for staying with us. We look forward to welcoming you and your family back to Mercure Kyoto Station. Warm regards, Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that you were unable to use hot water in the shower on the second day of your stay, both in the morning and afternoon. We understand how inconvenient this must have been during a two-night visit. We appreciate you bringing the matter to our team’s attention and are pleased that they were able to restore the hot water once the issue was reported. Your comments have been shared internally for further review. Thank you also for your positive ratings of our team, cleanliness, breakfast, and other aspects of your stay. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Warm regards, Mercure Kyoto Station

Thank you very much for sharing your kind feedback. We are delighted to know that you enjoyed our convenient location near Kyoto Station, as well as the design of our rooms and lobby. We are also pleased that you found the hotel well maintained and clean. Your perfect score for our team is especially appreciated, and your encouraging words will be shared with our colleagues. We have also noted your feedback regarding the Wi-Fi connection speed and will share it with the relevant team. Thank you again for your strong recommendation. We sincerely hope to welcome you and your family back to Mercure Kyoto Station in the future. Front Office Mercure Kyoto Station

Thank you very much for sharing your feedback. We are delighted to know that you enjoyed our convenient yet quiet location, the distinctive interior design of the hotel, and the friendly service provided by our team. We are also pleased that you had a positive experience at our restaurant and enjoyed the breakfast. We sincerely appreciate your strong recommendation and your loyalty as an ALL Platinum member. Your feedback regarding the breakfast experience has also been noted as we continue looking for ways to further enhance our service. Thank you again for choosing Mercure Kyoto Station. We sincerely look forward to welcoming you back on your next visit to Kyoto. Front Office Mercure Kyoto Station

Thank you very much for sharing your wonderful feedback. We are delighted to know that you had an amazing stay and that our team was helpful and patient from the beginning. We are also pleased that you enjoyed the room amenities, comfortable beds, bathroom, and the style and selection of our breakfast buffet. As an ALL Gold member, we are especially happy to hear that the welcome drink and amenity met your expectations and that the room upgrade exceeded them. We also appreciate your comment regarding the Wi-Fi connection speed and will share it with the relevant team. Thank you again for your perfect overall rating and strong recommendation. We sincerely look forward to welcoming you and your family back to Mercure Kyoto Station. Front Office Mercure Kyoto Station

Thank you very much for sharing your feedback. We are delighted to know that you had a comfortable stay and appreciated the friendliness and kindness of our team. We are also pleased that the breakfast met your needs and that you were satisfied with the cleanliness, accommodation, Wi-Fi, and overall experience. We also appreciate your comment regarding some amenities being available in the lobby or reception area rather than being placed in the room. This forms part of our efforts to reduce unnecessary single-use items, though we understand that collecting them before going to the room may be less convenient for some guests. Thank you again for your perfect rating and strong recommendation. We sincerely hope to welcome you and your family back to Mercure Kyoto Station in the future. Front Office Mercure Kyoto Station

Dear guest, Thank you very much for staying at Mercure Kyoto Station and for choosing our hotel as an ALL - Accor Live Limitless Gold member. We are delighted to hear that you had a wonderful and comfortable stay, and that you appreciated our convenient location near Kyoto Station. We are also pleased that you found your room spotless and felt well looked after by our staff. We truly value your continued loyalty as an ALL - Accor Live Limitless member. We will continue to strive to provide a comfortable and enjoyable stay for all our members and guests. We look forward to welcoming you back to Kyoto in the future. Mercure Kyoto Station

Dear guest, Thank you very much for taking the time to share such detailed feedback following your stay at Mercure Kyoto Station. We are pleased to know that you enjoyed the smooth check-in process, your Privilege Room upgrade, and skincare amenities. We are also glad that our team was able to offer you a refreshing drink upon arrival. We sincerely appreciate your comments regarding the distance from Kyoto Station. We understand that the walk can feel longer than expected, particularly when traveling with luggage, and we regret that finding the hotel was difficult for you. We also apologize for the less welcoming impression you received from our breakfast team. Your feedback regarding the service during this busy period is valuable, and we will share it with the relevant team. Most importantly, we are delighted to hear about Helena's thoughtful assistance with the iron and ironing board. We will be sure to share your kind recognition with her. Going the extra mile to make a guest's stay more comfortable is exactly the kind of hospitality we strive to provide. Thank you again for your kind words and for being a valued Accor Platinum member. We hope to have the pleasure of welcoming you back to Kyoto for another comfortable stay. Mercure Kyoto Station

Dear guest, Thank you very much for your kind feedback. We are delighted to hear that you were pleased with the warm smiles, clear communication, and efficient service provided by our front desk team. It is especially wonderful to know that you felt well supported throughout the check-in process and received all the information you needed. Your kind recognition of our team means a great deal to us. We strive to provide welcoming and attentive hospitality to every guest, and we are pleased that our team made a positive impression during your stay. We hope to have the pleasure of welcoming you back to Kyoto in the future. Mercure Kyoto Station

Dear guest, Thank you for sharing your feedback following your stay at Mercure Kyoto Station. We are delighted to know that you enjoyed our peaceful location, away from the busier areas, while still having convenient access to nearby restaurants and Kyoto’s attractions. It is also wonderful to hear that our staff were helpful and proactive in addressing your concerns throughout your stay. We sincerely apologize for the delay you experienced during check-in. We understand that a smooth and efficient arrival is an important part of a comfortable stay, and we will continue working to improve this process. Thank you again for choosing Mercure Kyoto Station. We hope to welcome you back for another relaxing stay in Kyoto. Mercure Kyoto Station

Thank you very much for sharing your wonderful feedback. We are delighted to know that our convenient location, cleanliness, facilities, and the helpful service provided by our team contributed to making your first visit to Kyoto a memorable one. We are also pleased that you enjoyed your welcome drink, dining experiences, bar, and concierge service during your stay. Thank you for your strong recommendation and for your loyalty as an ALL Silver member. We sincerely hope to welcome you back to Mercure Kyoto Station on your next visit to Kyoto. Front Office Mercure Kyoto Station