Pullman Santiago El Bosque 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 1,003 أراء

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Pullman Santiago El Bosque - Image 1
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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, تشيلي

الوصف

خدمات الفندق الإضافية

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

الإقامات المتوفرة لدينا

موقع الفندق

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
تشيلي

نظام تحديد المواقع العالمي (GPS):-33.416724, -70.601263

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  1,003 أراء

تقييم TripAdvisor  4.3/5  3,704 أراء

2025 شهادة تميّز

Nice hotel but really terrible practices

ملاحظة Tripadvisor 2.0/5

Robinlondon12 تقييم TripAdvisor المعتمد

I am currently staying in this hotel in the beautiful presidential suite. I was going to give this hotel five stars but today something has happened which has made no sense to me, shows the hotel does not operate with any logic or service and so I’m giving it 2 stars. So what happened? Like all hotels of this standard the room comes with a capsule machine with coffee pods. I have used to two pods after two days and called reception to ask why the pods hadn’t been replaced by housekeeping. They advised that they only provide 2 capsules per booking and after that you have to pay for the capsules. I was so taken aback by this I had to call back to check this was true! I am paying £100’s per night to stay in this suite for week and the hotel can’t provide me with a couple of capsules for each day i stay ?!! So if you stay for one night you get 2 capsules maximum. If you stay for a week, you still only get 2 free capsules. This doesn’t make sense. This isn’t logical and it makes them look incredibly mean. So much so, their lack of service means i’m really annoyed and wont stay here again. What hotel doesn’t provide a daily top-up of free coffee when you’re paying £100’s per night to stay jn the presidential suite!? Even basic hotels provide daily free tea and coffee. Aside from this they seemed a good hotel. Shame they did this to make me realise I’m staying somewhere that doesn’t care about its customers.

Dear Robinlondon12, Thank you for your feedback, although it is truly concerning to read about your experience while staying in our Presidential Suite. First and foremost, I would like to offer my sincerest apologies for the frustration and disappointment this situation has caused you. I completely agree with you: it is standard practice to replenish these daily, and I am deeply sorry that you were given incorrect information and a service experience that felt "mean" and illogical. This is certainly not the level of hospitality we aim to provide. We would like to rectify this situation immediately. We kindly ask you to approach our Front Desk at your earliest convenience, as our team is waiting to speak with you directly to resolve this case and ensure the remainder of your week with us is exceptional. Your comfort and satisfaction are our absolute priorities. We value your business and your presence in our hotel, and we want to make sure you feel cared for, as every guest in our Presidential Suite should. We are committed to turning this experience around and proving to you that we truly value your loyalty.

Hector is awesome

ملاحظة Tripadvisor 5.0/5

Resort10185302340 تقييم TripAdvisor المعتمد

Hector is awesome, he made sure to take care of us our bags, and had a lot of knowledge of places to visit. If you need someone who speaks english, Hector is your guy.

Dear Resort10185302340, Thank you so much for your 5/5 rating and for taking the time to highlight your experience with us. We are thrilled to hear that Hector made such a positive impact on your stay. Our bellstaff are often the first and last point of contact for our guests, and knowing that Hector took such great care of you and your belongings is wonderful. We especially appreciate you mentioning his English proficiency and his extensive local knowledge. We strive to be more than just a place to stay; we want to be your guides to the best Santiago has to offer, and it's clear Hector hit the mark by providing excellent recommendations for places to visit. I will personally share your kind words with Hector and his supervisor. Recognition like this is incredibly motivating for our team. We look forward to welcoming you back to Pullman Santiago El Bosque soon.

Welcoming atmosphere and friendly staff

ملاحظة Tripadvisor 5.0/5

Corazon G تقييم TripAdvisor المعتمد

First time in Santiago Chile & had an absolute blast. Hector greeted us as we arrived from the airport and of course wanted to explore the city right away . He gave us excellent suggestions where to it what to see. Thank you Hector you made us feel at home right away

Dear Corazon, Thank you for your perfect 5/5 rating and for choosing us for your first visit to Santiago! We are thrilled to hear that you "had an absolute blast" exploring our city and staying with us. It is wonderful to know that we succeeded in creating a welcoming atmosphere for you. We will be sure to share your kind words with Hector. He is known for his passion for hospitality, and knowing that his attentive service and excellent local tips made such a positive impact on your stay will be a great source of pride for him and the entire team. Agradecemos su valioso feedback. We look forward to welcoming you back to Pullman Santiago El Bosque for your next Chilean adventure.

Great hotel and restaurant. Excellent service

ملاحظة Tripadvisor 5.0/5

Christy K تقييم TripAdvisor المعتمد

Outstanding service from Fernanda Hidalgo. She brought me the most delicious poached egg and then put it on avacodo toast. It was fantastic. Way above and beyond.

Dear Christy, What a pleasure to receive your perfect 5/5 rating! We are thrilled to hear you had a "Great hotel and restaurant" experience with "Excellent service." We are particularly proud that you highlighted the Outstanding service from Fernanda. Her effort to bring you the "most delicious poached egg" and prepare the avocado toast is a true testament to our commitment to going "Way above and beyond." We will personally share your compliments with Fernanda—her dedication is a wonderful example for our entire team. It was an honor to host you. We look forward to welcoming you back to the Pullman Santiago El Bosque soon.

Excellent stay and exceptional hospitality

ملاحظة Tripadvisor 5.0/5

alcribi تقييم TripAdvisor المعتمد

We had a wonderful stay in a nice, qiet and comfortably large room on the 8th floor. The breakfast was excellent and the service exceptional. Especially Hector offered hospitality beyond expectations.

Dear Alcribi, Thank you for your excellent rating. We are thrilled to hear you had an "Excellent stay and exceptional hospitality" at the Pullman Santiago El Bosque. It is a pleasure to know you enjoyed a wonderful stay in a nice, quiet, and comfortably large room on the 8th floor. You also highlighted the excellent breakfast and exceptional service. We are especially proud of Hector, whose hospitality you noted was beyond expectations. We will gladly share your kind words with him, as his dedication exemplifies the high standards we strive for. Thank you once again for choosing us. We look forward to welcoming you back for another exceptional experience.

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.