Shadow Play Melbourne by Peppers 5 étoiles

Note Avis clients (Note ALL) 4.4/5 903 avis

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308 320 City Road, 3000 SOUTHBANK, Australie

Description

Les plus de l'hôtel

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Our fully enclosed garden area makes for a tranquil relaxation space, located on level 46

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Sit down to an indulgent meal and beverage at Edwin Wine Bar, open 4pm 6pm daily.

  • Les gagnants du prix de l'Hôtel d'Appartements de l'année 2024, décerné par Hébergement (VIC).

Nos hébergements

Localisation de l'hôtel

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australie

GPS:-37.827052, 144.958326

Téléphone
Fax +61 1300 987 610

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

EDWIN WINE BAR AND CELLAR

Conçu pour s'accorder avec la boisson de votre choix, à Edwin Wine Bar and Cellar, vous découvrirez un menu copieux avec des assiettes à partager et des plats micro-saisonniers dans un menu en constante évolution.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  903 avis

Note TripAdvisor  4.0/5  235 avis

Well located modern hotel with a good “fun” factor vibe.

Note TripAdvisor 5.0/5

richardlZ9080UY Avis TripAdvisor

Great hotel which is well located near the CBD, vibrant Southbank and the fabulous Sth Melbourne Markets. Staff were great and helpful. Check out the fabulous “Taste of France” cafe across the road which serves terrific coffee and house made pastries.

Hi Richard, Thank you for sharing your experience with us. We’re glad you enjoyed the location and the stay in overall. We will share your feedback to the team, which I am very sure will serve as an encouragement for us to keep striving for excellence in delivering service. We hope we will see you again in the near future for as much great experience as the current one. Best regards, Sahil Bhatia General Manager

Very comfortable stay at Shadow Play by Peppers

Note TripAdvisor 5.0/5

36Peter36 Avis TripAdvisor

A return to these apartment complex after a while ... was a very good apartment large and spacious surprisingly quiet, Comfortable bed and good sleep. Very small compact bathroom television also small in lounge room but the range of channels was magnificent, a great choice much appreciated. Enjoyed the breakfast on offer too quite classy.

Dear Peter, Thank you for sharing your experience with us. We’re glad you enjoyed the spacious, quiet apartment, comfortable bed, and diverse TV options. Your feedback on the bathroom size and sustainability initiatives is appreciated, and we’re pleased our reception and restaurant team left a positive impression. As a valued Platinum member, we look forward to welcoming you back. Best regards, Sahil Bhatia General Manager

bed bugs!f非常恶心，非常差劲的体验！

Note TripAdvisor 1.0/5

Lanlan C Avis TripAdvisor

I will never evre stay in this hotel again and will never recommend this hotel to anyone else. I already told all my colleagues and friends don't stay in this hotel, cause they had BED BUGS! it is extremely horrible and nightmare, and the hotel no any compensation at all! I had hundreds of bug bites in my arm and legs, necks, everywhere. And after I talked to the hotel, the manager Eric the day I check out, he said will definitely take action of my room 806 which is good for the next person who will be stay in the same room. But I got all the bit bugs in my body and the hotel did nothing to recovery, they said could offer me a drink at their bar!! Seriously?? what the Fxxx. that is how this hotel solve the problem!! 在这酒店住了2周，竟然发先了bed bugs，简直不要太恶心，在床上爬的，吸血的小虫子，我胳膊，脖子，身上都是被这虫子咬的，酒店在我退房后说会立即消杀我的房间，然后呢？对我没有任何的补偿，只说可以offer我drinks，去你奶奶的，谁稀罕你的drink。这么差劲的，这么脏，我现在浑身都是被虫子咬的，一片一片的，好了之后也不知道会不会有疤或者痘印，酒店竟然一点补偿都没有。这种酒店大家千万不要住，这要是被咬了，就只能认倒霉，关键恶心啊，太脏了。我跟我澳洲的同事和中国的朋友都说了，坚决不能推荐这个酒店。

Hi Lanlan, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry to hear about your experience, please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. A senior manager will get in touch very shortly to discuss more about your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Sahil Bhatia General Manager

Lush friends getaway!

Note TripAdvisor 5.0/5

Curiosity44522406892 Avis TripAdvisor

We loved our stay at Shadow Play Peppers. The suite was lush and boujee, staff were amazing and very helpful, right from booking all the way to the end of our stay. Staff were polite on arrival and breakfast the next day was delish! Definitely an unforgettable trip!. Thank you for making our stay so enjoyable.

Hi Curiosity, We very much appreciate your positive comments regarding your stay at the Shadow Play Melbourne by Peppers. We are delighted to hear that you are satisfied with overall stay, especially the room, staff and the breakfast. We will share your feedback which will serve as an encouragement for our team to keep on striving to provide excellent service. We are looking forward for your next stay, hopefully as much pleasant as the current one. Best regards, Sahil Bhatia General Manager

Generally great, modern rooms, difficult to locate, standard breakfast, unstable water heating

Note TripAdvisor 4.0/5

meowedith Avis TripAdvisor

Stayed in a 2-bedroom apartment, and the experience is great. Room is well equipped with great housekeeping service. Greatest challenge was locating the entrance to the hotel - we struggled quite a bit on our first night there. The counter was also unmanned when I finally got there with the help of a resident. Took about 10 minutes before a super friendly Japanese lady came to assist (seems like they're quite understaffed at that time). Imagine leaving your car on the road unattended. The lack of a drop-off/pick-up point is also quite nerve wrecking as onsite parking is valet-only ($50 per day), and the handover is done in a bus lane. Also, water temperature was pretty inconsistent, going between hot and cold despite the mixer untouched.

Dear meowedith, Thank you for taking the time to share your experience at Shadow Play by Peppers. We're glad to hear you enjoyed our modern rooms and housekeeping service. I apologize for the difficulties you faced locating the hotel and the issues with water temperature. We'll certainly review these points to improve our guest experience. I appreciate your patience with our team, and we will work on addressing the challenges around parking and check-in for smoother stays in the future. We hope to welcome you back soon! Best regards, Sahil Bhatia General Manager Shadow Play by Peppers

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 337 avis 8.7/10 Site
  • 548 avis 7.5/10 Chambre
  • 495 avis 8.4/10 Service
  • 208 avis 7.4/10 Propreté
  • 154 avis 6.8/10 Repas
  • 138 avis 7.2/10 Installations
  • 126 avis 8.6/10 Ambiance
  • 104 avis 7.1/10 Petit déjeuner

Dispensé par Trustyou

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