Novotel Melbourne South Wharf 4 étoiles

Note Avis clients (Note ALL) 4.5/5 4 792 avis

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Novotel Melbourne South Wharf - Image 1
Novotel Melbourne South Wharf - Image 2
Novotel Melbourne South Wharf - Image 3
Novotel Melbourne South Wharf - Image 4
7 Convention Centre Place, 3006 SOUTH WHARF, Australie

Description

Les plus de l'hôtel

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Situé à proximité, le centre commercial DFO compte plus de 180 magasins d'usine

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australie

GPS:-37.825365, 144.950306

Téléphone
Fax +61 3 9058 0488

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  4 792 avis

Note TripAdvisor  4.4/5  509 avis

Certificat d'excellence 2024

Hotter than the sun

Note TripAdvisor 1.0/5

Kerry M Avis TripAdvisor

Air conditioning so hot in 24/13 felt like we were in the tropics. Absolutely terrible experience given the ridiculous heat in the room. Staff noted an issue issue with the cooling but were less than helpful. Would have been better sleeping in the car parked below the hotel. Never staying here sfainy

Dear Kerry, Thank you for your feedback, and please accept our sincere apologies for the discomfort you experienced during your stay with us. We’re very sorry that the air conditioning in your room was not working properly. We understand how frustrating and uncomfortable this must have been, especially during warm weather. While our team did note the issue, it’s clear that we did not handle the situation as we should have, and for that, we truly apologize. Please be assured that we are actively working to resolve the issue with the cooling system to prevent this from happening again. Your experience is not the standard we strive to provide, and we regret that we fell short during your stay. We value your feedback and hope you’ll give us the opportunity to make it right in the future. If there’s anything further we can do to follow up on this, please don’t hesitate to reach out. Best regards, Novotel Melbourne South Wharf Team

Clean and comfortable, but fairly basic service and hotel.

Note TripAdvisor 3.0/5

thetravellingmumma1 En famille - Avis TripAdvisor

Good value overall, but service and recognition fell short I made a last-minute booking with my children. Parking is next door at DFO, which cost $50. It’s a busy public car park for the shopping centre, so a bit tricky to manage if you’ve got young kids or a lot of luggage. Check-in was smooth enough, but the reception staff member was fairly indifferent – professional but not especially welcoming. About an hour later, she called my room to say she’d forgotten to deduct my Accor points, meaning I was overcharged and would need to go back to reception in the morning to sort a refund that would take several days to reach my card. Not ideal when travelling alone with children. The room itself was clean and comfortable, with basic amenities that were fine for the price. We slept quite well, though the air conditioning seemed to switch itself off automatically during the night. No welcome gift, upgrade, or acknowledgement of my Accor Platinum status, which was disappointing. Breakfast was decent. What really made it better was the lovely, helpful staff, one of the team went out of her way to bring me some avocado and olive oil as a vegan option as the choice otherwise was dry toast, or some salad or fruit. Limited choices otherwise, but their attitude was excellent and really lifted the experience. Overall, the stay was pretty good value, clean and comfortable, but some aspects of service and the lack of recognition for loyalty status let it down. I was intending to rebook tonight but still trying to decide.

Dear Elling, Thank you for your feedback concerning your stay with us. We appreciate you highlighting the comfort of your room and the efficiency of your initial check-in process. Our housekeeping team takes pride in maintaining high cleanliness standards, and we're pleased this contributed to your restful experience. However, we sincerely regret some aspects of your stay fell short of expectations. Please know we've shared your observations about service consistency with our front office team to reinforce our commitment to warm, attentive hospitality. Regarding climate control, we remind guests our individually adjustable systems are available 24/7 at the touch of a button. Nonetheless, we're delighted our breakfast team could enhance your mornings. Their dedication to accommodating dietary needs reflects our ongoing staff training initiatives, and we'll ensure your kind words reach them directly. We hope to be able to welcome you again. Best regards, Novotel Melbourne South Wharf Team

Great location for conference centre and DFO

Note TripAdvisor 5.0/5

JimboHKM Professionnel - Avis TripAdvisor

Great location if you are attending a conference, literally next door. Standard corporate fare, great views from the higher floors. Breakfasts were pretty good, coffee service a nice touch. George the concierge certainly adds value

Dear Jimbo, Thank you for positively reviewing your recent stay. We're delighted you enjoyed our prime location near Melbourne's conference facilities and retail opportunities. It's wonderful you appreciated our breakfast offerings and specialty coffee service alongside the panoramic views from our upper floors. Our team takes pride in creating memorable moments, and we're thrilled George's attentive service enhanced your stay. We hope that we have the pleasure of welcoming you back again in the future. Best regards, Novotel Melbourne South Wharf Team

How one person makes a vast difference!

Note TripAdvisor 5.0/5

Conradies4 Professionnel - Avis TripAdvisor

The Novotel is very well located if you are attending an event at the MCC. In fact, it is possible to enter the convention center without leaving the hotel lobby and this is very convenient. Rooms are comfortable and roomy! What made our stay even better is the service we experienced with concierge, George. Rarely does one meet such a person with character, a sense of serving and utmost pride in dealing with customers. George belongs at a 5 star hotel with this work ethic and we will not forget how we were treated! Well done, George!

Dear Conrad, We sincerely appreciate your detailed feedback about your stay with us. We are delighted that your experience at Novotel Melbourne South Wharf exceeded your expectations. Your kind words about our team member George truly warm our hearts. His dedication to guest satisfaction exemplifies the values we hold dear. The seamless access to the Melbourne Convention Centre, along with the spacious accommodations, enhances the comfort of every stay. We take immense pride in our team members who consistently deliver remarkable service, ensuring guests feel valued throughout their time with us. We look forward to welcoming you back for another memorable stay. Best wishes, Novotel Melbourne South Wharf Team

Très bon sejour je recommande

Note Avis clients 4.0/5

Anonyme Professionnel - Avis confirmés ALL

Tres bon séjour. Hotel moderne, propre, proche du centre ville et pratique pour les congrés. Par contre pas de bar, ni de mini bar dans les chambre, ni de machine à nourriture. Donc après 21h impossible de manger ou boire quelque chose.

Cher hôte, Merci d'avoir pris le temps de rédiger ce commentaire. Nous sommes ravis que vous ayez apprécié notre hôtel moderne, la propreté impeccable et la commodité pour assister aux conférences. Néanmoins, nous regrettons que l'absence de bar ou de mini-bar dans les chambres et de machines à nourriture après 21h n'ait pas répondu à vos attentes. Concernant la qualité du Wi-Fi, nous comprenons l'importance d'une connexion fiable et nous nous excusons pour les désagréments occasionnés. Finalement, il est formidable que notre emplacement proche du centre-ville ait enrichi votre séjour, vous permettant de profiter pleinement de tout ce que Melbourne a à offrir. Nous espérons, malgré cela, vous recevoir de nouveau parmi nous. Bien à vous, Novotel Melbourne South Wharf Team

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 2 107 avis 9.2/10 Site
  • 2 696 avis 8.2/10 Chambre
  • 2 559 avis 8.5/10 Service
  • 63 avis 5.2/10 Internet
  • 1 142 avis 8.8/10 Propreté
  • 581 avis 6.6/10 Petit déjeuner
  • 512 avis 5.2/10 Qualité/prix
  • 427 avis 9/10 Ambiance

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.