Mantra Southport Sharks 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.6/5 1.186 comentários

Mantra Southport Sharks - Image 1
Mantra Southport Sharks - Image 2
Mantra Southport Sharks - Image 3
Mantra Southport Sharks - Image 4
Melia Ct, 4215 SOUTHPORT, Australia

Descrição

Extras do hotel

  • Our 24 hour reception is available to facilitate a smooth check-in and check-out process

  • Exceptional conference facilities to deliver a one-of-a-kind and professional event

  • One the Gold Coast's finest fitness facilities with state of the art machines

  • There is plenty of parking located conveniently onsite, at no charge to you

  • Our enclosed walkway provides access to one of the largest licensed clubs in Queensland

Nossas acomodações

Localização do hotel

Mantra Southport Sharks

Melia Ct
4215 SOUTHPORT
Australia

GPS:-27.956087, 153.384131

Telefone
Fax +61 7 5532 9101

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.6/5  1.186 comentários

Classificação no TripAdvisor  4.0/5  484 comentários

Certificado de excelência 2024

Great location close to the hospital

Classificação TripAdvisor 4.0/5

Kristi M Avaliação certificada TripAdvisor

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Classificação TripAdvisor 5.0/5

Bob M Avaliação certificada TripAdvisor

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

What a pleasant surprise

Classificação TripAdvisor 5.0/5

Jacolas Avaliação certificada TripAdvisor

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Classificação TripAdvisor 1.0/5

890deannet Avaliação certificada TripAdvisor

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

Nice stay

Classificação TripAdvisor 4.0/5

Phillipa B Avaliação certificada TripAdvisor

Comfortable room, standard size with a king sized bed. Room nice and quiet which surprised us, since we were so close to the large Sharks club on a Saturday night. Hotel was central and easy to find, near Gold Coast hospital. We only stayed the one night, as we were on GC for family visit, but happy to stay again.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 356 comentários 9.6/10 Localização
  • 763 comentários 8.5/10 Quarto
  • 673 comentários 9/10 Serviço
  • 12 comentários 5/10 Wifi
  • 442 comentários 8.7/10 Limpeza
  • 311 comentários 7.7/10 Conforto
  • 231 comentários 8.8/10 Comodidades
  • 208 comentários 7.9/10 Comida

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.