Mantra Sun City Surfers Paradise 3 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 1.326 comentários

Mantra Sun City Surfers Paradise - Image 1
Mantra Sun City Surfers Paradise - Image 2
Mantra Sun City Surfers Paradise - Image 3
Mantra Sun City Surfers Paradise - Image 4
3400 Gold Coast Highway, 4217 SURFERS PARADISE, Australia

Descrição

Extras do hotel

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Nossas acomodações

Quarto

Hotel Room

  • 2 pessoa, no máximo
  • 38 m² / 409 sq ft
  • Roupa de cama 1 x Cama(s) que pode(m) ser unida(s)
  • Os extras do alojamento: Varanda

Localização do hotel

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Telefone
Fax +61 7 5584 6666

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  1.326 comentários

Classificação no TripAdvisor  4.0/5  3.219 comentários

Lovely Hotel

Classificação TripAdvisor 5.0/5

Sandra W Avaliação certificada TripAdvisor

Had the best stay at this lovely hotel. Something for everyone. Bed was extremely comfortable, Views were stunning . Pools and spa's are beautiful. Staff very helpful and friendly. Will be definitely staying here again. ONLY negative, No lunches or dinners in the restaurant.

Dear Sandra, We very much appreciate your comments regarding your stay at Mantra Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

Classificação TripAdvisor 3.0/5

ThelmaDube Viagem com amigos - Avaliação certificada TripAdvisor

Stayed in Room 1008B I gave it 3 stars due to unhelpful staff. Otherwise, the location is good and handy with everything, just a walking distance, beach, restaurants, cafes, and tram. Especially handy when attending Promiseland Festival as Cypress Avenue for the shuttle buses is just 5 minutes or so down the road. The room was dated but spacious and clean with all the necessities as usual. Having flown in early from Perth, there was no room ready, which wasn't an issue as it was still an hour away before the official check-in time. I did say to the receptionist (she didn't have a name tag neither did she introduce herself by name) that I only have cash and happy to use that for guarantee when she asked for a credit card as I had withdrawn all cash for various use given these high surcharge fees and my card had no money left. She declined, stating they only take cards as per their hotel policy and asked if i can deposit the money into the account, which i advised i wasn't able to as it is an online bank. She then asked me to sit down whilst she went to consult her manager. She never did because 5 minutes later when I approached her to ask what the manager said about my case, she excused herself pretending to go looking for the manager and I would like to believe she never consulted any manager and just came back to fob me off with the same thing like before and even asking if I can use my partner's card instead. I left luggage in the store room. Returned later to check in after working something out with a bank card to use for a security deposit. Second receptionist (no name tag same as the first one and neither did she introduce herself by name), checked me in, and only mentioned 2 Pool towel vouchers. They never mentioned where the pool was or which way to get there and no mention of breakfast and where to get it (mind you, first time in this hotel). I had to even ask for directions to get the lifts to the room. There was no housekeeping that attended the entire 3 nights booked, and tea and coffee items were not refilled. When I tried to call reception, the phone was not working. I had to let reception know in the morning to get housekeeping to refill tea and coffee items. First and last stay here and already booked elesewhere for Promiseland 2025.

Dear Thelma. Thank you for taking the time to tell us about your experience at Mantra Sun City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

BEWARE - HOTEL ROOMs

Classificação TripAdvisor 1.0/5

Road57803693660 Avaliação certificada TripAdvisor

BEWARE - Hotel Rooms not as advertised, Hotel Rooms not per picture, Hotel Rooms badly in need of repair. Recommendation, don't book HOTEL ROOMs Difficulty resolving this with reception staff. Eventually addressed only after threatening escalation to Mantra CEO

Dear Guest, Thank you for taking the time to tell us about your experience at Mantra Sun City I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

距離主街有段路程，但是風景很棒

Classificação TripAdvisor 5.0/5

YahanRyu Avaliação certificada TripAdvisor

地點在Surfer paradise的邊緣，從最主要的Cavil Ave走到旅館有大約需要15分鐘，兩站輕軌站的距離，但是旅館的後門就是輕軌站，累了不想走也可以搭輕軌。房間很大，風景很好，工作人員友善，每天的早餐樣式都一樣，味道中等，如果下次再入住，我應該不會選擇添加這個選項。整體的氣氛很好，划水道也很有趣，但泳池的磁磚很鋒利，我老公的手被刮到傷口有點深，所以流了很多血，救生員有過來緊急止血，這方面可能要注意一下。

Dear YahanRyu, Thanks for choosing Mantra Sun City for your recent stay on the sunny Gold Coast and providing your top rating. I'm glad to hear of the positive experience you had with us. It is great to read that we could accommodate you with everything you needed. We look forward to welcoming you back again soon next time your travels bring you back to the Gold Coast. Warm regards, Mantra Sun City Team

Fantástico

Classificação TripAdvisor 5.0/5

PablitodelMondo Avaliação certificada TripAdvisor

Ficamos num quarto com 2 suítes e mais um quarto amplo com banheiro social. Lavanderia, cozinha completíssima, sala de jantar com mesa para 10 cadeiras!!! Enorme living, com vidro do chão ao teto oportunizando vista de 180 graus, vendo o mar, a city e os canais.

Dear Pablitode, Thank you for taking the time to provide valuable feedback regarding your recent experience at Mantra Sun City resort. I'm very pleased that you enjoyed the facilities of the room and you had great views of the city, surf and the canals. I do hope to welcome you back to Mantra Sun City resort again in the near future. Regards Damian Sillars General Manager Mantra Sun City resort

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 656 comentários 9.5/10 Localização
  • 1.107 comentários 6.7/10 Quarto
  • 640 comentários 7.3/10 Serviço
  • 49 comentários 5/10 Wifi
  • 425 comentários 8.6/10 Piscina
  • 419 comentários 4.9/10 Limpeza
  • 167 comentários 4.2/10 Café da manhã
  • 155 comentários 2.7/10 Comida

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.