Mantra Crown Towers Surfers Paradise 3 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 878 comentários

Mantra Crown Towers Surfers Paradise - Image 1
Mantra Crown Towers Surfers Paradise - Image 2
Mantra Crown Towers Surfers Paradise - Image 3
Mantra Crown Towers Surfers Paradise - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, Austrália

Descrição

Extras do hotel

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Nossas acomodações

Localização do hotel

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Austrália

GPS:-27.995663, 153.428385

Telefone
Fax +61 7 5555 9998

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% para não fumantes

3 piscinas

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  878 comentários

Classificação no TripAdvisor  3.8/5  3.291 comentários

Misleading advertising compared to reality

Classificação TripAdvisor 2.0/5

Violeta C Avaliação certificada TripAdvisor

Photos are misleading – they don’t reflect reality. This was our first family holiday in Surfers Paradise, and unfortunately, the accommodation was extremely disappointing. The towers had a water leak, and every room smelled strongly of mould. The odour was so overwhelming that we had to relocate to different rooms. Bathrooms were outdated and not in proper working condition. Rubbish was left in the hallways. The oven was falling apart. The kitchen rangehood was so greasy that the fans couldn’t handle steam from cooking. The outdoor pool, meant for children, was under construction and unsafe to use. Staff struggled to manage complaints, often deflecting issues to the body corporate instead of resolving them. There was no bar downstairs to enjoy an evening drink. Overall atmosphere was very low and uninviting. Positive note: The location was excellent, and the new tram rail was a great convenience.

Very disappointing stay

Classificação TripAdvisor 1.0/5

Matthew H Avaliação certificada TripAdvisor

Unfortunately, we had a terrible experience at the Mantra Crown Towers. Our first room was in very poor condition , leaking taps, splintered cupboard doors, broken glasses in the cupboards, and walls covered in marks and blobs of gap filler. While the staff were polite and promptly moved us to another room, they explained that the rooms are individually owned under a strata title, so maintenance standards vary by owner. The second room was only slightly better, with visible water damage to the kitchen cupboards and similar marks across the walls and ceiling. The worst part of our stay was the constant construction noise from two high-rise buildings directly next door, along with ongoing council roadworks. Although I understand this was outside the hotel’s control, the small note now on the website is misleading. It states that work occurs between 7 a.m. and 6 p.m., but we were repeatedly woken around 6 a.m., and when we asked reception, we were told they had only recently been informed that the council construction would be running 24/7. The noise was incredibly loud and disruptive throughout our stay. I do want to acknowledge that hotel management were quick to contact me after receiving my email and were understanding and proactive in launching further Investigation and reaching a mutual resolution. Overall, this was a very disappointing experience.

Où on se sent bien

Classificação TripAdvisor 4.0/5

michelrR8113PQ Avaliação certificada TripAdvisor

Bon emplacement, superbe vue, appartement cosy, personnel d accueil très dévoué et compétent... Sécurité, propreté.... Excellent. Merci

Family Friendly and Better Than the Reviews Suggest!

Classificação TripAdvisor 4.0/5

Global51282637816 Família - Avaliação certificada TripAdvisor

We stayed at Mantra Crown Towers for a week and loved it. Our apartment on the 31st floor was renovated, spacious and had an incredible view. The cot we requested was ready on arrival which was much appreciated. The lagoon pool is beautiful. It was a little cold this time of year but still great on sunny days. The indoor pool and spa were not as warm as expected and could use some updating (hence 4 stars instead of 5) but the outdoor area and large apartment more than made up for it. The location is excellent and very handy for the tram. Exit near the Thai restaurant, cross the road and you are at the stop. To get to the big mall called Pacific Fair, take the tram towards Broadbeach South. To get back, take the one heading to Helensvale. The stop you need is called Cypress. Overall it was a really good stay. I would happily go back and recommend it, especially for families!

Super Hotel mit perfekter Lage!

Classificação TripAdvisor 5.0/5

Alicia Z Avaliação certificada TripAdvisor

Das Hotel hatte eine super Lage. Man konnte alles zu Fuß erreichen. Die Ausstattung des Apartments hatte alles was man braucht und wir hatten einen tollen Ausblick aufs Meer! Der Check in verlief reibungslos. Der Hoteleigene Pool war auch super zum entspannen!

Dear Alicia, Thank you for the lovely feedback. We trust you had a lovely stay at the hotel. Kind regards

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 612 comentários 9.4/10 Localização
  • 1.046 comentários 5.3/10 Quarto
  • 524 comentários 6.8/10 Serviço
  • 77 comentários 2.9/10 Wifi
  • 517 comentários 2.1/10 Limpeza
  • 511 comentários 8.7/10 Piscina
  • 506 comentários 4.8/10 Comodidades
  • 357 comentários 3.1/10 Atmosfera

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.