ملاحظة أراء العملاء (رأي ALL) 4.3/5 741 أراء
Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.
The Chen Melbourne - Art Series
850 Whitehorse Road
3128 BOX HILL
نظام تحديد المواقع العالمي (GPS):-37.817567, 145.118462
تواصل معنا عبر البريد الإلكتروني
تسجيل الوصول من - تسجيل المغادرة حتى
آراء العملاء الذين حجزوا على موقع all.accor.comاطّلع على المزيد
ملاحظة Tripadvisor 4.0/5
samaireo تقييم TripAdvisor المعتمد
We received top-notch service at check-in from a young gentlemen with glasses (we regret not getting his name as he provided such excellent service to us)- definitely surpasses some 5-star hotels that we have been to. We were satisfied with the room, however housekeeping could definitely be improved. Parking is quite limited and it can be confusing to find our way around, but we were lucky that we had the map provided to us at check-in to help us out. We had discounted parking rates as Accor members.
Hi Samaireo, We re so happy to hear you had a nice stay at The Chen. Your review made our day! Our whole team works very hard to keep our guests happy. We regret that you still found that our Housekeeping did not meet your expectation. I will definitely pass this review to our Housekeeping team leader. We hope to welcome you back in the near future. Sincerely, Sue Assistant Manager
I wouldn’t stay here again
ملاحظة Tripadvisor 1.0/5
Anthony S المسافرون بغاية العمل - تقييم TripAdvisor المعتمد
Street noise from pedestrian crossing went off all night. Car park access not clearly signed and not easy to find. Poor reception/ check in experience. Not sure why I have to have a minimum of 200 characters as I’ve provided my important points above.
Dear Anthony, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Sincerely, Sue
Very good location. Overall hygiene can be improved.
ملاحظة Tripadvisor 4.0/5
anthonylC6257UC العائلات - تقييم TripAdvisor المعتمد
Very good location. Overall hygiene can be improved. Areas for improvements are : 1. bath towels and bedsheets should be replaced daily or at least every second day, not upon request only. 2. I happened to discover that the bed mattress has serious stains and quite dirty - room 616. 3. I had requested someone to fix the safety box inside the room as it would lock. Until my departure, no one came to fix the problem. 4. I had requested someone to fix the garbage inside the toilet. It was fixed immediately.
Dear Anthony. Thank you for taking the time to provide feedback about your recent stay with us. We are glad to hear that you enjoyed our location, but we are disappointed to learn that we fell short of your expectations in some areas. We apologise for any inconvenience caused by the issues you experienced during your stay. We take hygiene and cleanliness very seriously and we will certainly review our procedures to ensure that our standards are consistently met. Your feedback regarding the replacement of bath towels and bedsheets has been noted, and we will certainly consider how we can improve in this area. Regarding the issues with the bed mattress and safety box, we are sorry for any inconvenience caused. We will take immediate action to ensure that these issues are addressed and resolved promptly. We appreciate your patience and understanding, and we will make every effort to prevent these issues from happening again. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind Regards, Sunny Singh Interim General Manager
ملاحظة Tripadvisor 1.0/5
kimbo66 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد
This is not a 4.5 star and definitely not up to the standard of other Art series hotels which are usually Premium standard. This was below par. The check in and check out were the only pluses for this hotel along with the location. The room was dirty with black hairs in the sink and shower along with the bathroom. The cups were not washed properly and overall the room felt grotty. There was rubbish under the beds so the hotel needs to invest in better cleaners. The toilet seat was loose which was dangerous. Overall this is okay for a 2-3 star but not for what it advertises. The Art series are better than this hotel. No room service and the QR code in the room promotes Deliveroo??? Update your rooms people!!!! The hotel is only 6 floors of the 35 floors with dogs going to and from the property.
Dear kimbo66. Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are sorry to hear that we did not meet your expectations and that your experience fell short of the high standard we aim to deliver. We apologise for the inconvenience you experienced with the cleanliness of your room and the maintenance issues you encountered. We will address these matters with our housekeeping and maintenance teams immediately to ensure this does not happen again in the future. Regarding the lack of room service, we regret that we were not able to meet your expectations in this regard. However, there are four different restaurants on site that our guests can dine in. We will certainly take your comments on board as we continue to review and improve our guest experience. Once again, apologies for the disappointment caused and appreciate your feedback. We hope that you will give us another opportunity to demonstrate the high level of service that we are capable of delivering. Sincerely, Sunny Singh Interim General Manager
Multiple times I've had a positive experience
ملاحظة Tripadvisor 4.0/5
retrojects المسافرون بغاية العمل - تقييم TripAdvisor المعتمد
Having stayed at the hotel multiple times now, I have not had a bad experience. The only minor negatives is that the doors often close with a bang which is annoying if you have a thoughtless neighbour, and the parking is a tight access and can often be full. Having said that, there is virtually no noise between rooms. The heated outdoor rooftop pool is nice and the gym is well equipped.
Dear retrojects. Thank you for taking the time to leave a review of your recent stay at our Hotel. We are glad to hear that you have enjoyed your stay with us on multiple occasions. We appreciate your feedback regarding the doors and parking. We apologise for any inconvenience with the doors and will certainly take steps to address this concern. Alternatively, we understand that parking can be limited at times on site but we have an alternative car park near by where our guests can park. We are pleased to hear that you enjoyed our heated outdoor rooftop pool and well equipped gym. We hope that you were able to take advantage of these amenities and enjoyed a comfortable and relaxing stay with us. We look forward to welcoming you back in the future. Kind regards, Sunny Singh Interim General Manager
بالاشتراك مع TripAdvisor
يبدأ السعر من ليلة واحدة لشخص واحد في فئة الغرفة بالقرب من السعر، باستثناء الخدمات الإضافية، وباستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (ضريبة القيمة المضافة وضريبة السياحة) للإقامة المعنية الموجودة على الموقع الإلكتروني https://all.accor.com/ اليوم، للإقامة لمدة ليلة واحدةخلال 20 من الأيام التالية. ويختلف حسب الفترة والتوافر. والسعر مضمون فقط في وقت الحجز. وتُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يوجد فيه الفندق. ويتم ضمان المبلغ الذي تم تأكيده في وقت الحجز بهذه العملة فقط. وسنقدم لك تقديرًا للتحويل إلى عملتك، لكن هذا ليس ملزمًا. وفي وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/أو رسوم صرف.العودة إلى سعر الغرفة