The Chen Melbourne - Art Series

Hi Samaireo, We re so happy to hear you had a nice stay at The Chen. Your review made our day! Our whole team works very hard to keep our guests happy. We regret that you still found that our Housekeeping did not meet your expectation. I will definitely pass this review to our Housekeeping team leader. We hope to welcome you back in the near future. Sincerely, Sue Assistant Manager

Dear Anthony, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Sincerely, Sue

Dear Anthony. Thank you for taking the time to provide feedback about your recent stay with us. We are glad to hear that you enjoyed our location, but we are disappointed to learn that we fell short of your expectations in some areas. We apologise for any inconvenience caused by the issues you experienced during your stay. We take hygiene and cleanliness very seriously and we will certainly review our procedures to ensure that our standards are consistently met. Your feedback regarding the replacement of bath towels and bedsheets has been noted, and we will certainly consider how we can improve in this area. Regarding the issues with the bed mattress and safety box, we are sorry for any inconvenience caused. We will take immediate action to ensure that these issues are addressed and resolved promptly. We appreciate your patience and understanding, and we will make every effort to prevent these issues from happening again. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind Regards, Sunny Singh Interim General Manager

Dear kimbo66. Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are sorry to hear that we did not meet your expectations and that your experience fell short of the high standard we aim to deliver. We apologise for the inconvenience you experienced with the cleanliness of your room and the maintenance issues you encountered. We will address these matters with our housekeeping and maintenance teams immediately to ensure this does not happen again in the future. Regarding the lack of room service, we regret that we were not able to meet your expectations in this regard. However, there are four different restaurants on site that our guests can dine in. We will certainly take your comments on board as we continue to review and improve our guest experience. Once again, apologies for the disappointment caused and appreciate your feedback. We hope that you will give us another opportunity to demonstrate the high level of service that we are capable of delivering. Sincerely, Sunny Singh Interim General Manager

Dear retrojects. Thank you for taking the time to leave a review of your recent stay at our Hotel. We are glad to hear that you have enjoyed your stay with us on multiple occasions. We appreciate your feedback regarding the doors and parking. We apologise for any inconvenience with the doors and will certainly take steps to address this concern. Alternatively, we understand that parking can be limited at times on site but we have an alternative car park near by where our guests can park. We are pleased to hear that you enjoyed our heated outdoor rooftop pool and well equipped gym. We hope that you were able to take advantage of these amenities and enjoyed a comfortable and relaxing stay with us. We look forward to welcoming you back in the future. Kind regards, Sunny Singh Interim General Manager