Novotel Melbourne Glen Waverley 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 1,654 أراء

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285 Springvale Road, 3150 GLEN WAVERLEY, أستراليا

الوصف

خدمات الفندق الإضافية

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

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موقع الفندق

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
أستراليا

نظام تحديد المواقع العالمي (GPS):-37.881154313213116, 145.16462392521382

الهاتف
فاكس +61 3 8561 2345

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • خدمة نقل بالحافلة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

Meze Bar

Open 7 days for light meals, Meze Bar is perfect for enjoying your favourite drink, while catching up on work or winding down for the weekend. From 12pm - late, Meze Bar has an extensive beverage list featuring local wines, beers and delicious cocktails.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  1,654 أراء

تقييم TripAdvisor  4.3/5  1,326 أراء

A very good hotel

ملاحظة Tripadvisor 4.0/5

Kum Hoong Y تقييم TripAdvisor المعتمد

A good hotel in terms of location as well as the service from the staff. The moment I went to the counter to check in till the moment I left after checking out, all staff were very friendly and helpful. It really made me felt at home. The hotel is within walking distance to several eateries though major were Asian. The nearby shopping mall offered many shops as well as two supermarkets. Two Chemist Warehouses were also nearby too. The room was very clean and everything worked well except I have difficulty to open the door with my room key card at times. The breakfast was amply though not really that many choices. It’s still good enough to kick off the day. I will definitely choose to stay here again if I’m back in the area.

Honestly terrible

ملاحظة Tripadvisor 1.0/5

Alpha U تقييم TripAdvisor المعتمد

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

Don’t take it quietly

ملاحظة Tripadvisor 2.0/5

142laurels تقييم TripAdvisor المعتمد

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Just okay

ملاحظة Tripadvisor 3.0/5

Melaine H العائلات - تقييم TripAdvisor المعتمد

Hotel was good but it was extremely disappointing to find out we had to pay $32 to park overnight. I can see in previous posts you claim this is because you’re close to the glen shopping centre. I don’t believe this is a justifiable response. Since the accomodation is not in the CBD most people who stay will require a carpark and therefore should be factored into your rates.

Super amazing as always, but still surprise with new features.

ملاحظة Tripadvisor 5.0/5

AndrewAustralian Couples - تقييم TripAdvisor المعتمد

One of the best 4 star hotels I have ever stayed at. Kavita the Customer relations manager is super helpful. This stay was longer than usual. She purchased a drier rack for me in her own time. I love the way they have pillow menu. Indian food in restaurant is the best I have ever had, except for an Indian restaurant near the Novotel in Edinburgh. Breakfast is amazing. Great food and great variety. Staff are super kind, and remember my given name. Parking is super convenient under the hotel too. Train station and large shopping area are 10 minutes casual walk away. Reception is always happy to help. Overall it is like you feel when visiting a close relative who really welcomes your visit.

Dear Andrew, Thank you so much for your fantastic feedback and for choosing to stay with us again. We’re thrilled to hear that your experience at Novotel Glen Waverley continues to exceed your expectations. It’s especially wonderful to know that Kavita the Front Office Manager and our team made such a positive impression by going above and beyond to assist you during your extended stay. We’re glad you enjoyed our pillow menu, breakfast variety, and the Indian cuisine at our restaurant. Your kind words about our convenient parking, proximity to the train station and shopping, and our welcoming reception team truly mean a lot. We aim to create a warm, welcoming atmosphere, and it’s heartening to hear that you feel as comfortable here as visiting a close relative. Thank you so much for your fantastic feedback and for your continued support as a Platinum member of ALL-Accor Live Limitless. We look forward to welcoming you for many more stays with us! Warm Regards, Ashan Abeykoon General Manager

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