Mercure Melbourne Doncaster

ملاحظة أراء العملاء (رأي ALL) 4.5/5 1,614 أراء

Mercure Melbourne Doncaster - Image 1
Mercure Melbourne Doncaster - Image 2
Mercure Melbourne Doncaster - Image 3
Mercure Melbourne Doncaster - Image 4
6 Tower Street, 3108 DONCASTER, Australia

الوصف

خدمات الفندق الإضافية

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

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موقع الفندق

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

نظام تحديد المواقع العالمي (GPS):-37.786625, 145.12823

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  1,614 أراء

تقييم TripAdvisor  4.0/5  44 أراء

A great time at Mercure

ملاحظة Tripadvisor 5.0/5

Sylvia W تقييم TripAdvisor المعتمد

What an amazing experience staying at Mercure. Our initial booking needed to be cancelled/postponded due to a Funeral we needed to attend. Staff were more than happy to let us re book for another time during that month, which we did. The Pool is amazing and is heated to a nice temparture so is great during summer and i can't wait to try the pool in winter. Doncaster Shopping Town is a 2 minute walk. Breakfast is buffet and you get to chose from so many different breakfast dishes. Meals can be delivered to your room anytime. Has undercover parking for a small fee.

Dear Sylvia, Thank you very much for your kind review. We're thrilled to hear that your stay at Mercure Melbourne Doncaster was a memorable one. We are delighted that you appreciated the flexibility in rescheduling your booking, our comfortably heated pool, and the convenience of being so close to Doncaster Shopping Town. It's wonderful to know that the variety offered at our buffet breakfast contributed to the enjoyment of your stay and that the option for room service at any time added to your comfort. Additionally, we're glad that our parking facilities met your needs, offering secure and easily accessible parking for our guests. It would be a pleasure to welcome you back. Best wishes, Emmi Mae Luke, Executive Assistant Manager

Will stay again

ملاحظة Tripadvisor 5.0/5

Trevor T Solo travel - تقييم TripAdvisor المعتمد

Had a great stay - room was very clean and quiet. Everything was as expected and importantly the hotel has great sustainability practices. These range from the bottled water to a bonus for choosing to not have rooms serviced. Small point but having a separate recycling bin in the room would be good.

Dear Trevor, Thank you very much for this kind review of your recent stay. It's fantastic to hear that your time at Mercure Melbourne Doncaster was so enjoyable. We are thrilled that you appreciated the immaculate condition of your room and the peaceful atmosphere. Our commitment to sustainability is also something we take great pride in, from our energy-efficient practices to our eco-friendly toiletries and the F&B credit we offer for guests who opt out of daily housekeeping. However, we acknowledge your suggestion regarding the separate recycling bin in the rooms. We appreciate your attention to detail and understand the importance of making recycling an easy option for our guests. Finally, it's wonderful to know that our efforts to minimize our environmental impact met your approval. We believe that taking care of our planet is not just a responsibility but also a privilege, and we're glad you share this view. We look forward to seeing you again soon. Best regards, Emmi Mae Luke, Executive Assistant Manager

great rooms - food and accessibility less than average

ملاحظة Tripadvisor 2.0/5

Debz_Vic تقييم TripAdvisor المعتمد

Took over 40mins to find the entrance - I used the address not the hotel name - very convoluted lift system - reception on 3rd floor - very comfortable quiet room - great nights sleep - eat elsewhere unless you like cold breakfast - had a $32 burger last night - tasted like frozen woolies patties!

Dear Vic, Thank you for taking the time to share your review. We are pleased that you found our rooms to be comfortable and conducive to a great night's sleep. Our guests often commend the tranquility and sleep quality afforded by our contemporary styled rooms, featuring the latest in technology and double-glazing for noise reduction. However, we regret to hear about the challenges you faced in locating the hotel entrance and navigating our lift system. We understand that these aspects of your visit caused some inconvenience and would like to apologize for any frustration experienced. Furthermore, we are genuinely sorry to hear that your dining experience did not meet the high standards we strive to uphold. Your comments regarding the breakfast and burger have been noted, and while our culinary team typically receives high praise for their Modern Aussie flavors, we will certainly review your feedback to ensure that every meal served is of the finest quality. Nonetheless, it is great that you enjoyed the peaceful ambiance of your room. We hope we will have the opportunity to see you again in the future. Best regards, Cameron Abbott, General Manager

Disappointing breakfast and restaurant service

ملاحظة Tripadvisor 3.0/5

GrandTour35121802488 تقييم TripAdvisor المعتمد

We have stayed at the Mercure Doncaster previously and had an enjoyable stay. Returning this year the hotels room is still very nice, however, the buffet breakfast and service is very very disappointing with food running out despite not being busy and staff just lacking that bit of professionalism, just not capable of restocking simple things like bowls and cutlery. Not a good look for a hotel trading as four star. Four star room, definitely not a four star breakfast buffet and service.

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the comfort of our rooms, which are designed to provide a relaxing ambiance and are equipped with contemporary decor and modern amenities such as individual air conditioning and luxurious bedding for a restful sleep. However, we sincerely apologize for the inconveniences you faced during breakfast and the service that fell short of our high standards. We understand how important a satisfying breakfast experience is to start the day right, and it is disheartening to learn that on this occasion, we did not live up to your expectations. Please accept our apologies for any shortfall in replenishing the buffet items and cutlery promptly. We appreciate you bringing this to our attention and will ensure that we take the necessary steps to enhance our service delivery. We hope you managed to take advantage of our prime location adjacent to the Westfield Doncaster Shopping Centre and the beautiful views of Melbourne City and the Yarra Ranges during your stay. We are hoping to welcome you back in the future. All the best. Emmi Mae Luke, Executive Assistant Manager

OK if your an illegal immigrant

ملاحظة Tripadvisor 1.0/5

selmankirk تقييم TripAdvisor المعتمد

Quite a modern build but service is shocking. No mini bar in the room, no toiletries, no room service, restaurant menu is pathetic. Waited over 40 minutes for a beefburger meal and was served something that looked like processed offal. Tables were filthy and had to ask a staff person to clean the one I was sitting at even though the restaurant was 80% empty. Staff were apathetic, unfamiliar with smiling or other pleasantries.

Dear Selma, Thank you for your feedback, We are pleased that you appreciated the modern architecture of our establishment. Our hotel is designed with contemporary style in mind, featuring rooms that boast natural light from floor-to-ceiling windows, offering views of Melbourne City and the Yarra Ranges. We are sorry to hear about your dissatisfaction with certain aspects of your stay. Regarding the minibar, our policy is to provide an empty minibar which guests can fill at their discretion, and we apologize if this was not made clear to you upon arrival. Our rooms come equipped with complimentary toiletries in dispensers, and we regret to learn they were not present during your stay. Moreover, we take pride in our on-site restaurant's menu and the quality of our food, including our signature beef burger. We sincerely apologize if your meal did not meet our usual high standards. Finally, we are concerned to hear about the cleanliness of our dining area and the service you received. We strive to maintain a high level of cleanliness and customer service, and it appears we fell short in these areas during your visit. We hope to welcome you again in the future. Best wishes, Emmi Mae Luke, Executive Assistant Manager

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