Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 3.9/5 2,330 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,330 reviews

TripAdvisor Rating  4.1/5  4,654 reviews

Customer review rating 4.5/5

Glenn T. Couples - Confirmed reviews ALL

Great weather and very helpful staff

Dear Glenn, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the great weather and found our staff helpful. Your kind words are truly appreciated, and we look forward to welcoming you back in the future. Best regards, Peppers Salt Resort & Spa Kingscliff

Customer review rating 2.5/5

Jeffrey H. Couples - Confirmed reviews ALL

Dear Mr Ian Charlton There is much room for improvement. 1 Customer Service Please don’t apologise, however please sort out your customer service issues. Waiting at reception for twenty five minutes to be served by the one and only staff member is unacceptable. It was not a one off as was noted during our stay. 2 Staff communication “We may be able to move you tomorrow if we can”. Still waiting for that call. 3 Room Noted the room had bren recently renovated though it still had a cracked hand basin in the bathroom. There was very little water pressure in the basin. Reported a few issues to reception more for your info than a complaint. Room with view of the surrounding hinterland does not mean room with a view overlooking the road and resort entrance. On a positive note, It was great to see the bar come back to life and hopefully the service hours will improve over summer.

Dear Jeffrey, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly with the wait times at reception. We understand that timely service is essential and appreciate your patience. We acknowledge your concerns about staff communication and will take your feedback into consideration as we strive to enhance our guest experience. Regarding the issues you noted in your room, we appreciate you bringing them to our attention, as this information is vital for our continuous improvement efforts. Our maintenance team will review the concerns you raised to ensure the highest standards are maintained. We are pleased to hear that you enjoyed the revitalization of our bar and we hope you will visit again to experience any improvements we have made to our service. Thank you once again for your valuable feedback. Best regards, Peppers Salt Resort & Spa Kingscliff

Customer review rating 2.0/5

Wayne G. Business - Confirmed reviews ALL

Whilst the property itself looks good and my room was comfortable; I was disappointed with the fact that the restaurant is not open on Sunday and Monday and the bar closes at 5pm. There is also no room service. Service: 2 examples- (1) I wanted a pool towel. At the time I came downstairs there was a group checking in and reception was busy. I saw that the bar attendant (15 metres away) was not busy, and in fact chatting with two other staff members, so I asked if they could get me a towel. The response "I don't know where they are" I could actually see them from there. I thought this demonstrated complete laziness and a total lack of customer service. (2) I returned from work on Monday (8 Dec) and wanted a drink. The bar was closed. I went out of the hotel for a while and came back and noticed that there was a member of staff behind the bar and that alcohol appeared to have been served to a group out near the pool area. The staff member was scrolling on their phone and I approached. He told me that the bar was closed. He was not busy, and I really felt let down once more that given the bar was staffed that I could not get a drink. Whilst disappointed with the fact that the restaurant was not open and no room service--by the way this is not evident that the restaurant has limited opening hours and room service is only available when the restaurant is open, when I booked accommodation and saw the room service symbol on the page (no indication that it is a part time restaurant). I know there are options nearby, but extremely busy and noisy. Sometimes as a business traveller, after work all I want to do is relax in the hotel.

Dear Wayne G., Thank you for sharing your feedback regarding your recent stay at Peppers Salt Resort & Spa Kingscliff. We take all guest comments seriously, and I appreciate the opportunity to address your concerns. I am pleased to hear that you found the property and your room comfortable. However, I regret to learn that the limited operating hours of our restaurant and bar did not meet your expectations. We strive to provide clear information about our services, including restaurant hours. We recognize that this may not have been adequately communicated during your booking. Furthermore, I apologize for the service lapses you experienced while seeking assistance. Your observations regarding the staff's engagement and responsiveness are invaluable, and I assure you that we will review these matters internally to ensure a better experience for our guests in the future. Thank you once again for your insights, and I hope you will consider visiting us again. Warm Regards, Sam - Area front office manager

Customer review rating 1.0/5

Georgia L. Couples - Confirmed reviews ALL

We were disturbed many times on our three night stay. On the second day we were there we got a call saying we hadn’t checked in they had lost our paperwork. Then a couple hours later we got a knock on our door asking if we were there. Room service was not available even though on arrival it was noted that it was an option. Otherwise a great stay beautiful pools and location.

Dear Georgia L., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbances you experienced, particularly concerning your check-in process and the inquiries about your room. Such occurrences can be unsettling, and I appreciate your understanding. Additionally, I regret that room service was unavailable during your stay; we strive to provide comprehensive service options for our guests. It is gratifying to know that you enjoyed our beautiful pools and location. Your comments are invaluable as they help us improve our services. Warm Regards, Sam - Area front office manager

Customer review rating 4.0/5

Judi C. Couples - Confirmed reviews ALL

We were treated to the stay by our 2 children as a celebration of our 54th wedding anniversary. They had booked separately but were assured that we would not have to change rooms after the original 3 day booking.

Dear Judi C., Thank you for sharing your experience with us. We are delighted that you chose to celebrate your 54th wedding anniversary at our resort. It is wonderful to know that your children arranged your stay and that our team provided a seamless experience without the need for room changes. Warm Regards, Sam - Area front office manager

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