Peppers Cradle Mountain Lodge 4.5 stars

Customer review rating (ALL Rating) 4.3/5 372 reviews

Peppers Cradle Mountain Lodge - Image 1
Peppers Cradle Mountain Lodge - Image 2
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4038 Cradle Mountain Road, 7306 CRADLE MOUNTAIN, Australia

Description

Hotel extras

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

Our accommodation(s)

Hotel location

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Australia

GPS:-41.595125, 145.927998

Telephone
Fax +61 3 6492 1309

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  372 reviews

TripAdvisor Rating  4.0/5  3,394 reviews

A very expensive disappointing shabby place

TripAdvisor rating 1.0/5

Peter H TripAdvisor review

To put this in perspective, I'm a Tasmanian guy so well familiar with fair local value. You will not find any good value in this shabby place. Paid $680 inc breakfast for my wife and I. Not a huge rate but was deluded by the tricked up web photos to believe it might be pretty good. Big mistake. Check in was very poor. The staff guy with poor English checked in a European with poor English. Fine. I get the need to help out tourists etc but please don't make me wait for 30 minutes while the staff with language barriers attempt to explain the pros and cons of 5 walking hikes to a guest with language barriers. Please. All I want is to give my details and get my key. Scrappy photocopies of hiking trail maps that look like they were done in 1970 don't help. The room itself is a total joke. No WIFI (ok I can go without) and no TV. Seriously. When quizzed, staff told me it was because people came for a "wilderness experience ". Really. Pouring with rain, 12C and I forgot to pack a book. I did feel sorry for a young family with little kids. One thoughtful staff member suggested they could borrow a set of draughts from the "lodge". Great fun. No TV. No internet coverage. Rain. Draughts. Dodgy room. A wilderness experience I guess is one twist Peppers will put on it. Shabby room, creaking floorboards, stained and torn curtains, blocked flue to a woodheater that isn't safely covered. Top that off with a lousy view of a few mangy man ferns. Breakfast was OK but pretty stingy. Powdered scrambled eggs, half raw fatty bacon sort of standard. All up I honestly and in fairness to Peppers would think $250 would be OK, but not great. For $680 it's a rip. But for its proximity to a national park (which by the way you can't see from the lodge but I did know that) I'd say worth no more than $150 a night.

Customer review rating 5.0/5

Jacques R. Couples - Confirmed reviews ALL

The lodge is in are wonderful area. The cabins are spacious, clean and comfortable. The personnel is friendly and helpful. The restaurant proved meals of good quality.

Hi Jacques, Thank you for your kind words regarding your recent stay at our lodge. We are delighted to hear that you enjoyed our beautiful location, spacious cabins, and the quality of our restaurant offerings. Your appreciation for our team members is also greatly valued. Kind regards, Peppers Cradle Mountain Lodge

Beautiful location but hotel needs revamp

TripAdvisor rating 3.0/5

SamuelWhiskers TripAdvisor review

The highlight of our trip to Cradle Mountain Lodge was a private guided walk around Crater Lake with Stan, the activities manager. We learnt so much about local fauna and flora as well as local history. Highly recommended! We also very much enjoyed our hot stone massages at the spa where the lovely Senna made us feel very nurtured. On a less positive note this is not a luxury destination, the facilities in the rooms definitely do not warrant the hefty price tag (no internet, no central heating, worn furnishings). The staff were friendly but seemed to lack training, service was chaotic at times. Food was average and very expensive (minimum spend of $105 per head in the Highland restaurant, not including drinks).

Hi Samuel, Thank you for sharing your feedback regarding your recent stay at Peppers Cradle Mountain Lodge. We are pleased to hear that you enjoyed the private guided walk with Stan and your hot stone massages with Senna. It is always gratifying to know that our guests appreciate the natural beauty and the dedicated service provided by our team. However, we acknowledge your concerns regarding the accommodation facilities and the level of service you experienced. While our lodge aims to offer a unique experience reflective of its natural surroundings, we understand that expectations for luxury can vary. We take your comments about staff training and service seriously and will continue to focus on enhancing our guest experience. Regarding your dining experience, our Highland Restaurant offers a curated menu that reflects local produce, and we appreciate your feedback on pricing and quality as we strive to meet our guests' expectations. We value your insights and hope to have the opportunity to welcome you back in the future.

Customer review rating 4.5/5

Brett T. Couples - Confirmed reviews ALL

position, restaurant and tavern

Hi Brett, Thank you for your positive feedback regarding our location and dining options. We are pleased to know that you enjoyed the restaurant and tavern experiences at Peppers Cradle Mountain Lodge. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Peppers Cradle Mountain Lodge

Customer review rating 5.0/5

Anne E. Couples - Confirmed reviews ALL

Great location, loved the upgrade (even if a bit of a walk up hill), great food and staff were all friendly & helpful

Hi Anne, Thank you for your kind feedback regarding your stay. We are delighted to hear that you enjoyed our location, the food, and the service provided by our staff. Your comments are greatly appreciated, and we hope to welcome you back in the future. Warm regards, Peppers Cradle Mountain Lodge

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Other web-users rate our hotel

  • 743 reviews 9.5/10 Location
  • 906 reviews 6.7/10 Room
  • 588 reviews 6.6/10 Service
  • 194 reviews 3.3/10 WiFi
  • 561 reviews 5.4/10 Food
  • 316 reviews 3.7/10 Value
  • 294 reviews 6.5/10 Breakfast
  • 154 reviews 7.2/10 Cleanliness

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