Peppers Cradle Mountain Lodge 4.5 stars

Customer review rating (ALL Rating) 4.2/5 665 reviews

Peppers Cradle Mountain Lodge - Image 1
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Description

Hotel extras

  • Waldheim Day Spa open to both inhouse and non inhouse guests

  • Easy acess to a number of walking trails

  • Proximity to Cradle Mountain and Dove Lake

  • Proximity to Park Shuttle service

  • Lodge adjacent to the entry of the National Park

Our accommodation(s)

Hotel location

Peppers Cradle Mountain Lodge

4038 Cradle Mountain Road
7306 CRADLE MOUNTAIN
Australia

GPS:-41.595125, 145.927998

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  665 reviews

Customer review rating 4.5/5

Mona P. Families - Confirmed reviews ALL

A perfect blend of modern comfort and wild nature

Thank you for your lovely feedback, we’re so pleased you had a wonderful stay and enjoyed our unique location and nearby walking tracks. It’s great to hear you were able to experience the wildlife and natural beauty around the lodge. We appreciate your comments regarding Wi-Fi. In keeping with our wilderness setting, Wi-Fi is currently limited to the main lodge areas, however we understand the convenience of in-room access and will take your feedback on board. We hope to welcome you back again soon. Peppers Cradle Mountain Lodge

Customer review rating 2.0/5

Vicki S. Friends - Confirmed reviews ALL

The cabins are very dated for the price paid. There were 3 couples travelling and two couples sharing in a cabin we were told was suitable for two couples - it wasn’t!

Thank you for your feedback. I’m sorry to hear the cabin did not meet your expectations, particularly when travelling as two couples. Our team aims to clearly communicate room configurations, and I regret this was not suitable for your group. Your comments have been shared for review to ensure we provide clearer guidance moving forward. We also appreciate your feedback regarding the condition of the cabins and value for money, and this has been noted as part of our ongoing improvement planning. Kind regards Peppers Cradle Mountain Lodge

Customer review rating 2.0/5

Murray M. Families - Confirmed reviews ALL

Most of the staff were unfriendly and unhelpful. The facilities are dated and in need of refurbishment. The only significant positive for this lodge is its location.

Thank you for your feedback. While I’m pleased you enjoyed our location, I’m very sorry to hear your experience with our team did not meet expectations. Providing warm and helpful service is something we take seriously, and your comments have been shared with the team for review and follow-up. We also acknowledge your feedback regarding the condition of the facilities, and ongoing maintenance and refurbishment planning remains a focus for us. We appreciate you taking the time to share your experience. Kind regards Peppers Cradle Mountain Lodge

Customer review rating 1.5/5

Kim W. Couples - Confirmed reviews ALL

The room was nice but when one pays well over $1000 / night you would expect better and food was average

Thank you for your feedback. I’m pleased to hear you found the room nice, however I’m sorry the overall experience did not meet expectations. We understand that with premium pricing comes higher expectations, and I regret that the food offering fell short during your stay. Your comments have been shared with our team for review. We appreciate you taking the time to provide your feedback Kind regards Peppers Cradle Mountain Lodge

Customer review rating 4.0/5

Vito R. Couples - Confirmed reviews ALL

It was great however there was no room service, we couldn’t take unsealed drinks from the bar to a room. We wanted to take a takeaway coffee cup from breakfast and they wouldn’t allow us for breakfast we had to pay extra food

Thank you for your feedback, I'm glad to hear you had a great stay overall. I’m sorry for any frustration around the takeaway options. I understand how this may have impacted your experience. We also appreciate your comments regarding breakfast takeaway items and will take this on board as we review our offerings. Thank you again for sharing your experience with us. Kind regards Peppers Cradle Mountain Lodge

Other web-users rate our hotel

  • 777 reviews 9.4/10 Location
  • 982 reviews 6.3/10 Room
  • 673 reviews 6.5/10 Service
  • 210 reviews 3.7/10 WiFi
  • 635 reviews 5.2/10 Food
  • 340 reviews 3.1/10 Value
  • 297 reviews 5.4/10 Breakfast
  • 162 reviews 6.9/10 Cleanliness

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