Sofitel Brisbane Central

Sofitel Brisbane Central 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 130

hotel certyfikowany ALLSAFE

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Opis

O hotelu

  • Hotel jest usytuowany nad dworcem centralnym, z bezpośrednim dostępem do lotniska w Brisbane.

  • Trzy nagradzane restauracje oraz kawiarnia-barzapewniają nieskończone możliwości wyboru.

  • Największe w Brisbane, w pełni zintegrowane centrum kongresowe dla 1100 osób

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Lokalizacja hotelu

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

  • Samolotem

    BRISBANE AIRPORT W 19km / 11 mil

  • Pociągiem

    CENTRAL STATION W 0,1km / 0,06 mil

  • Pociągiem

    ROMA STREET STATION W 0,1km / 0,06 mil

Pozycja GPS:-27.465352, 153.026299

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

Nasze pokoje

Sofitel Brisbane Central zapewnia wypoczynek od zgiełku miasta w 416 luksusowo urządzonych pokojach i apartamentach. Każdy pokój emanuje artystycznym charakterem, który płynnie łączy współczesny design z wyrafinowaną francuską elegancją. Do wyboru są apartamenty, pokoje typu superior, pokoje luksusowe i pokoje luksusowe dla klubowiczów. Eleganckie i przestronne wnętrza obejmują nowy telewizor LCD z filmami, szerokopasmową sieć WIFI, biurko, klimatyzację, szlafroki i francuskie kosmetyki.

Opinie naszych gości

Opinie gości dotyczące hotelu
Sofitel Brisbane Central

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 130

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 968

Sofitel Brisbane central

Ocena na stronie TripAdvisor 3.0/5

Sumonsyd Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Very outdated pretty much everything, interior design, quality etc. Restaurant menu very average with very minimum option. Customer service is worse, staff should get trained in Thailand, except couple of staff very attentive. Cleanliness is worse, carpet is full with hair, and common toilet in the main lobby is filthy.

Outstanding Hotel

Ocena na stronie TripAdvisor 5.0/5

Jeffrey F Opinia zatwierdzona w TripAdvisor

Great rooms, great restaurant and great service! The hotel is above Central Station, so if you come by taxi or train it's very easy to access. It's 3 minutes walking distance to the shops and 5-10 to great restaurants, or 15 if you want to travel to South Bank

Bonjour Jeffrey F, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments. I will be sure to let our team know that you rated our service and restaurant as great! I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

OVERALL ASSESSMENT

Ocena na stronie TripAdvisor 4.0/5

Neville D Opinia zatwierdzona w TripAdvisor

Accommodation for my wife [ disabled ] & self, 24& 25Apr22 [ ANZAC Day ]. Booking made Mar22 - room with walk-in shower ]. Arrived 2:30pm, but room with walk-in shower not available until 04:40pm. Had to wait in the foyer for 2+ hours. Hanna, on the desk, tried her utmost to make our wait more pleasant & solve the problem. On check-out, 26Apr22, was an overcharge of $39.00 for breakfast [ we had two breakfasts but were advised by breakfast check-in employee that we were entitled to one free breakfast ]. On check-out, I noticed the mistake & had to advise the desk check-out gentleman of the mistake. Account was adjusted. Thank you for the free parking for two nights - much appreciated. Also for the free parking for our daughter on ANZAC Day who had to care for my wife as I was marching on ANZAC Day. We always stay for two nights for ANZAC Day. Room was of excellent standard, comfortable. Alcohol drinks, very expensive.

Bonjour Neville D, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologize that you had to wait for your room for that long however I am pleased to hear that Hannah did her best to accommodate during that time. We do hope that we are able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Not impressed

Ocena na stronie TripAdvisor 3.0/5

ryanmeg2 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Arrived at the hotel just after 2 pm to check in as I was attending an awards ceremony being held there. Was told my room was ready and they would contact me once it was. At 4.30 I returned to the hotel to enquire if the room was ready to be told it was and see that my luggage was still sitting in the front lobby on the trolley where I had placed it 2 and a half hours earlier. Was not up to the typical level of service and was very disappointing experience

Bonjour Ryanme2, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologize that your stay could have been better and do hope that I am able to welcome you back in the near future. Sincerement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

We will absolutely be back

Ocena na stronie TripAdvisor 5.0/5

Kaylene B Opinia zatwierdzona w TripAdvisor

Loved this accomodation for a variety of reasons, location was perfect with the station located below the hotel, a nice little pub in the same facility, moving around Brisbane was super easy. The staff in all areas of the hotel were fabulous, we could not fault them, the young gentleman at the front desk in the restaurant made a point of personalising our visit every time by remembering our name and room number, as a platinum member the lounge was great with a view of the sunset in the evening, the staff were amazing, I could not fault the service in all areas, we will definately be back, would not consider anywhere else at this time.

Bonjour Kaylene B, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I will be sure to extend your feedback to our Suzette hosts as they will be thrilled to read your comments! We cannot wait to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Returning to glory

Ocena na stronie TripAdvisor 4.0/5

jay786750 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I stayed here for two nights mainly for work. The hotel accommodated me to bring a guest up to the club lounge for a meeting which was much appreciated. The breakfast is impressive and a high level of cleanliness which can often fall away towards the end of service at other hotels. Pool and deck is relaxing, though you can be close to other guests and since you are surrounded by office towers, can feel there's an audience! Concierge was helpful and everyone I met was friendly and professional. My only gripe was check-in. It wasn't quite the 'welcome back!' I've had in other Accor hotels given my membership but was functional. The special requests weren't met and that's OK, but I think it would be nice to at least acknowledge them? Eg. 'I see you requested x but unfortunately we don't have it'. Why bother asking, to then not even acknowledge? It's OK if it can't be met but to not even acknowledge? I feel that's a let down.

Bonjour Jay786750, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to our Front Office team. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Service was lacking, facilities fantastic

Ocena na stronie TripAdvisor 3.0/5

Julianne B Opinia zatwierdzona w TripAdvisor

We booked the rooms 6-8 weeks in advance and on arrival our booking was mixed up again (3-4 times, this keeps happening), the hotel was meant to call the day before but failed to do so. The concierge was rude when we were packing our car telling us to move when I had only just pulled the car up. Not only that on check in, service failed to consider my elderly parents and their needs, saying the hotel was booked out that evening. On a positive note, the breakfast was phenomenal and the rooms were very comfortable and well cared for. If only the service matched the quality of the facilities.

Bonjour Julianne B, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to our Front Office and Concierge department. I do apologize that we fell short during this visit. This isn't the normal standard of service we provide and I hope that you give us another chance to welcome you back in the future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Rats Of Tobruk Reunion

Ocena na stronie TripAdvisor 4.0/5

Glenyse F Opinia zatwierdzona w TripAdvisor

Excellent location would highly recommend visitors from Melbourne staying at this hotel. Staff and services were excellent the only thing is that we were not offered a breakfast with accommodation. Beds were comfortable and all staff were welcoming and friendly.

Bonjour Glenyse F, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I will be sure to pass on to our team your feedback regarding their service! I hope that I am able to welcome you back in the near future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Pre-Easter Escape

Ocena na stronie TripAdvisor 5.0/5

colbowrights Opinia zatwierdzona w TripAdvisor

A most enjoyable stay at Sofitel Brisbane for a pre-Easter stay. Check in on arrival was simple and our room immediately available On entering our room we found it fresh and well presented and ready for our stay.  The room and subsequent servicing were a credit to the housekeeping team. Breakfast in Suzette was always a great start to the day, whilst afternoon were spent relaxing in Club Millésime . All members of the team were well presented, polite and ready to assist. Overall we had a most enjoyable stay. Many thanks to all concerned.

Bonjour Colbowrights, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team as they will be pleased to hear that you enjoyed your stay with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

As Good As Ever

Ocena na stronie TripAdvisor 5.0/5

KarenV911 Opinia zatwierdzona w TripAdvisor

Have stayed her many times over the last 32 years and it was again a wonderful night away with an upgrade to luxury room. Nice to be able to stay and enjoy the Seafood Buffet at Suzette - so glad to have the buffet back 😋

Dear KarenV911, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I am thrilled to hear that you have been staying here for 32 years and consider it as good as ever! I will pass on your feedback to our team as they will be thrilled to hear your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Disappointing stay

Ocena na stronie TripAdvisor 3.0/5

cvolpato1 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Don’t get me wrong the Sofitel is a beautiful hotel but I was disappointed with a few things and I do not think it should be classed as a 5 star hotel. The rooms were nice but a bit outdated and did not seem that clean. Also not sure if they no longer supply bathrobes but I did miss this. The food was ok I have also been over charged for my stay and have been trying to sort this out have called twice promising that a supirvisor will call me back (I am still waitin) and also sent an email with no reply. I don’t think this is very good customer service.

Bonjour Cvolpato1, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I do apologize that you are experiencing difficulties sorting out this issue. If you are still experiencing issues regarding this please email me to h5992-GR@sofitel.com and I will personally ensure that we resolve it as fast as possible! Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Execellent hotel

Ocena na stronie TripAdvisor 5.0/5

Janice1210 Opinia zatwierdzona w TripAdvisor

Our stay was fantastic. Excellent staff and facilities. The club lounge on the 30th floor has a beautiful view. A large range of drinks and canapés served from 5.30-7.30pm. Barista coffee available all the time when lounge open. Staff were excellent in the lounge. Very high standard of hygiene.

Bonjour Janice1210, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback! We are very proud of the service provided by our team therefore I will be sure to pass on your kind words to them as they will be thrilled to hear your feedback! Thank you for sharing your experience, and we look forward to welcoming you back next time around! Sincerement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Excellent location, luxurious hotel

Ocena na stronie TripAdvisor 5.0/5

3TEM Opinia zatwierdzona w TripAdvisor

We really enjoyed our overnight stay. Our room was extremely well appointed, our beds were like sleeping on a cloud, the hotel facilities were excellent, the location perfect. We hope to stay again when in Brisbane.

Dear 3TEM, We very much appreciate your comments regarding your stay at the Sofitel Brisbane Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back when you are next in Brisbane! Sincerement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

Where are the COVID Protocols?

Ocena na stronie TripAdvisor 3.0/5

Sue S Opinia zatwierdzona w TripAdvisor

We were disappointed to note that there was a certain complacency about COVID protocols. None of the staff wore masks. At the restaurant, nobody asked for or were interested in seeing our QR check-in and our vaccination status. We didn't see anyone doing meticulous rounds of the lifts to disinfect the lift buttons. We later went to another 5 star establishment to meet with family and the staff there were extremely efficient at checking all visitors to their cafe and piano bar areas for COVID requirements. The wait staff at the Sofitel were very eager to please and were very polite. The dinner food choices were very ordinary. Our room was comfortable but the decor is all starting to look very tired. It has just lost its 5 star gloss of old.

Bonjour Sue S, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. Receiving feedback, both positive and constructive enables us to elevate the areas of improvement. I thank you for sharing your feedback with me and will be sure to pass this on to the relevant departments. I would like to reassure you that we do take COVID protocols very seriously. I do apologize that your stay could have been better and do hope that you will give us another chance in the future. Sincèrement, Jefferson Lagarde Luxury Experience Manager Sofitel Brisbane Central

NICE CBD STAY

Ocena na stronie TripAdvisor 4.0/5

Rod L Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Sofitel have maintained their standard in the Brisbane hotel with very attentive and caring team at every point in the hotel from reception to room service to restaurant. in room There was a slip however which we "forgave" - a half consumed Perrier in the in room fridge and our tv required attention to view the menu as the batteries in the remote needed changing...we will return as the room was lovely - recommend a suite - well equipped, furnished, and priced.

Bonjour Rod L, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

First time stay.

Ocena na stronie TripAdvisor 4.0/5

CC_v35 Opinia zatwierdzona w TripAdvisor

Overall a satisfactory stay. Reservation made for three nights commencing on 5 Feb, which was also their first day reopening to public. Nice scented lobby, room was neat and tidy but bathroom could do with a freshen up. Great offerings at Club Millesime. Had issues on the third day rel@ting to housekeeping and key card access and have provided feedback to the hotel via end of stay survey link and awaiting to here back. All in all a satisfactory stay.

Bonjour CC_v35, I am happy to see that overall you enjoyed your stay. Thank you for sharing your experience with me, I have passed on your feedback to the team. I look forward to welcoming you back again soon. Merci, Kayte Staraj General Manager Sofitel Brisbane Central

A week away from Home

Ocena na stronie TripAdvisor 4.0/5

SusieK19 Opinia zatwierdzona w TripAdvisor

We had a week at the Sofital, the staff were excellent and very helpful. The food in the restaurant was excellent but not cheap and the wine although wonderful was expensive. The breakfast buffet was good especially the omelets. Very comfortable beds.

Bonjour SusieK19, Thank you for taking the time to write a review. We are thrilled to read that you found our staff to be excellent and very helpful. We hope to welcome you back to Sofitel Brisbane Central again one day soon. Kind regards, Sofitel Brisbane Central

Extremely pleased

Ocena na stronie TripAdvisor 5.0/5

sj4man Opinia zatwierdzona w TripAdvisor

Considering all that is going on with the uncertainty of our times it was so good to be in a hotel that truly does it’s best to still give outstanding service and detail to all things especially the small things that matter most, even though the staff are all under there own difficulties yet still remain so professional and understanding. A great reflection on management downward. Thanks again for a wonderful stay under the circumstances.

Bonjour sj4man, I am so delighted that all aspects of your stay were of utmost enjoyment. It definitely is uncertain times. However, we pride ourselves on delivering exceptional service. Kindest regards, Joseph Simmons Rooms Division Manager

Great Location - Great Service - Great Facilities

Ocena na stronie TripAdvisor 5.0/5

nolan2012 Opinia zatwierdzona w TripAdvisor

We always love staying at Sofitel Brisbane. The service is always excellent and the facilities always great. The breakfast in the morning was beyond delicious, the pool and spa area is well cared for and lots of room for many families.

Bonjour nolan2012, Thank you for sharing such positive feedback. I am delighted that your stay exceeded your expectations and look forward to welcoming you back again soon. Kindest regards, Joseph Simmons Rooms Division Manager

A good stay

Ocena na stronie TripAdvisor 4.0/5

mrj772021 Opinia zatwierdzona w TripAdvisor

This would be the fourth time we have stayed here. While we always enjoy our stay at the Sofitel Brisbane, guests need to avoid room number 2305. It is located across the hall from the service lifts so all day and all night, hotel staff access the doors numerous times. This makes it difficult when trying to sleep at night or being woken up early the next morning as staff bring room service to guests for breakfast. The sound of the big heavy doors opening and closing countless times is not relaxing at all. I cannot fault the staff who are always polite and cater to our needs. The rooms are clean and have comfortable beds. When we return, I will make sure not to have a room across from the service lifts/doors as our quality of sleep was hindered.

Bonjour mrj772021, Allow me to thank you for sharing such valuable insight into your experience with us. Should you wish to stay with us in the near future, please email us directly and we will be sure to allocate a room away from any elevators. Kindest regards, Joseph Simmons Rooms Division Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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