Sofitel Brisbane Central 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 7 268

Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
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Opis

O hotelu

  • Hotel jest usytuowany nad dworcem centralnym, z bezpośrednim dostępem do lotniska w Brisbane.

  • Trzy nagradzane restauracje oraz kawiarnia-barzapewniają nieskończone możliwości wyboru.

  • Największe w Brisbane, w pełni zintegrowane centrum kongresowe dla 1100 osób

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Nasze pokoje

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Lokalizacja hotelu

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

Pozycja GPS:-27.465352, 153.026299

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 7 268

Ocena TripAdvisor  4.0/5  Liczba opinii: 5 057

Screen shot of booking site no good for a matched price.

Ocena na stronie TripAdvisor 1.0/5

Mobile33199259313 Opinia zatwierdzona w TripAdvisor

I was told when booking direct the Hotel would match any booking site and to send a screen shot of the booking. I did that then they Director of Revenue wanted a shot which includes URL,room type, dates ,rate plan of stay which I had provided. This was all too much I went to another Hotel at a lower rate.

Bonjour Jon, I do apologise if our price match guarantee program did not meet your expectations, We try our best to ensure our direct price via ALL.com is the best price at all times. Regrettably, in line with our Price Match Guarantee conditions, we do require all the information which was requested by our Reservations team. To learn more about our Price Match Guarantee, please visit our website. We do hope that you found suitable accommodation in Brisbane and hope you give us an opportunity to welcome you in the future. Sincèrement, Tom Luxury & Guest Experience Manager

Hotel Felt Quite Neglected

Ocena na stronie TripAdvisor 3.0/5

AucklandWiz Opinia zatwierdzona w TripAdvisor

We stayed the Sofitel, Brisbane because a number of years ago, we were staying in Brisbane and had a very lovely lunch here. We remembered it as being an upmarket hotel. We were not that impressed with this hotel this visit. We had come from the UAE where everything is very clean and tidy and attended to. The Sofitel felt neglected and in need of a good ‘polish’ for this level of accommodation. The rooms were very average and on seeing the images on their site, our room did not look like any of them at all. As this room was booked as my ‘free’ night as part of having an Accor Card, I would hope that they did not give us an old room because of this? Does make you wonder? Around the pool was grubby. I should not find old bottle tops under the loungers which had been there for more than the day. Also it looked as if the pool area had been hosed down, but the dirt got washed under the loungers and that was it. There it stayed. Everything felt just a little grubby. The buffet breakfast was very average. Nothing like it had been. Again, we had come from the UAE which had incredible breakfast options, and these were also available in the not so opulent hotels. So this breakfast was not very good. I would not go out of my way to stay here again. It certainly failed to match my recollection of what a great hotel this used to be

Bonjour, Thank you for sharing your feedback about your recent stay at Sofitel Brisbane Central. We sincerely apologise for falling short of your expectations and for any disappointment you experienced during your visit. We regret to hear that the cleanliness and presentation of our hotel did not meet your standards, especially coming from a place where attention to detail is highly valued. Your concerns about the condition of your room and the pool area have been duly noted, and we will work diligently to address these issues and ensure that our facilities are well-maintained at all times. Furthermore, we apologise for the discrepancies between your expectations and the actual experience, particularly regarding the room and the buffet breakfast. We strive to provide a high standard of service and accommodations to all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it constructively to improve our services and facilities for the future. We appreciate your loyalty as an Accor member, and we assure you that your room allocation was not influenced by your membership status. We understand your decision not to return, but should you reconsider, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we hope to have the chance to welcome you back in the future under more favourable circumstances. Merci, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Dissappointing stay.

Ocena na stronie TripAdvisor 3.0/5

Ron C Opinia zatwierdzona w TripAdvisor

Club room 2903. Body lotion empty. No hand towel. No hair conditioner. No turn down service with chocolate on pillow. No note paper and pen. Mellisseme!.Friday night. Split sitting. Arrived at 6.30 for our booked sitting. Lounge still full from first sitting. NO FOOD LEFT from 1st seating. We asked for food to be replenished & SOFITEL took 45 mins, food arrived at 7.05pm & they started clearing it away at 7.25pm. DO NOT BOOK 2ND SEATING, Lefterover cheese plater was messy & was contaminated with nuts, no consideration for nut allergy sufferers! No food left from 1st seating & staff were reluctant to refill the food. No biscuits, no fresh food sticks, no dips, no cold meats, extremely disappointed! There were some afternoon tea sponge cake & scones left for canapes. How sad! Next morning the breakfast was the same, many of the offerings were empty. Very slow service to refill all options. Very poor!

Bonjour, We are deeply sorry for the subpar experience you encountered during your stay with us. Your feedback is invaluable, and we sincerely apologise for the shortcomings in our service. It is unacceptable that essential amenities like body lotion, hand towels, and hair conditioner were not provided in your room, and we regret the oversight. Regarding your experience in Club Millesime, we apologise for the delay in replenishing the food and the inconvenience caused by the split seating arrangement, we have had to implement this in order to provide an experience to all of our guests, on this occasion we certainly could have done better. We understand your disappointment with the limited food options and the slow service during breakfast. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are rectified promptly. We value your patronage and apologise for failing to provide the exceptional experience you deserve. Should you consider giving us another opportunity, we would appreciate the chance to regain your trust and provide you with the outstanding service and hospitality synonymous with Sofitel Brisbane Central. Thank you for bringing these matters to our attention. We have taken note of your concerns and will work diligently to prevent similar occurrences in the future. Merci, Thomas Annand Luxury & Guest Experience Manager

The French would be disappointed!

Ocena na stronie TripAdvisor 2.0/5

555katiel Couples - Opinia zatwierdzona w TripAdvisor

Where do we start. We booked for the Club Millésime package - saved up to have a couple of days away to rest and recharge as we have previously loved our stay with the club lounge before. When we booked the room we stated that we needed to have no goose down in the bedding due to my wife’s asthma. After being in the room for half an hour my wife needed her asthma medication and we realised that the whole bed including mattress topper were down. Rang down to reception in which they apologised for the muck up and sent housekeeping to remake the entire bed. Visited Club Millésime for the advertised ‘new culinary experience curated to tantalise your palate with an array of meticulously crafted canapés’ The array was 3 small plates which are individually served and a cheese platter that you serve yourself from - obviously my ‘array’ and theirs are very different! My wife had to request an individual cheese platter due to her nut allergy - which they bought out half an hour later WITH NUTS ON IT! She had to then wait another half hour for them to bring up the next one. No labels on any food either … Very disappointing service, very disappointed that we saved to come here as we have had such amazing experiences in the past. Won’t be returning - would advise you find somewhere else in Brisbane to stay!

Bonjour, We sincerely apologise for the disappointing experience you encountered during your recent stay with us. We have sent you a direct email to address your concerns and ensure your feedback is properly addressed. Thank you for bringing this to our attention. Merci, Thomas Annand Luxury & Guest Experience Manager

Our favourite hotel in Brisbane G & A Brisbane

Ocena na stronie TripAdvisor 5.0/5

C4023WYglennr Opinia zatwierdzona w TripAdvisor

My wife and I have just spent two nights at the Sofitel celebrating my 70yh Birthday. All staff at hotel were great and went out of their way to make sure we had a great time. Too many to thank personally well done all. The champagne was lovely as were the eats and card in our room.

Bonjour, Thank you for choosing Sofitel to celebrate such a special occasion - your 70th birthday! We are absolutely delighted to hear that you had a wonderful experience during your two-night stay with us. It brings us great joy to know that our team members went above and beyond to ensure that your celebration was memorable and enjoyable. We will certainly pass along your kind words to everyone who contributed to making your stay special. Your appreciation means the world to us, and we are grateful for the opportunity to be a part of your celebration. We're thrilled that you enjoyed the champagne, eats, and card in your room. It's our pleasure to add those extra touches to make your stay even more memorable. Thank you for making Sofitel your favorite hotel in Brisbane, and we look forward to welcoming you back for many more wonderful stays in the future. If there's anything else we can do to enhance your experience further, please do not hesitate to let us know. Merci, Thomas Annand Luxury & Guest Experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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