I stayed here for two nights mainly for work. The hotel accommodated me to bring a guest up to the club lounge for a meeting which was much appreciated. The breakfast is impressive and a high level of cleanliness which can often fall away towards the end of service at other hotels. Pool and deck is relaxing, though you can be close to other guests and since you are surrounded by office towers, can feel there's an audience! Concierge was helpful and everyone I met was friendly and professional. My only gripe was check-in. It wasn't quite the 'welcome back!' I've had in other Accor hotels given my membership but was functional. The special requests weren't met and that's OK, but I think it would be nice to at least acknowledge them? Eg. 'I see you requested x but unfortunately we don't have it'. Why bother asking, to then not even acknowledge? It's OK if it can't be met but to not even acknowledge? I feel that's a let down.

We booked the rooms 6-8 weeks in advance and on arrival our booking was mixed up again (3-4 times, this keeps happening), the hotel was meant to call the day before but failed to do so. The concierge was rude when we were packing our car telling us to move when I had only just pulled the car up. Not only that on check in, service failed to consider my elderly parents and their needs, saying the hotel was booked out that evening. On a positive note, the breakfast was phenomenal and the rooms were very comfortable and well cared for. If only the service matched the quality of the facilities.

Excellent location would highly recommend visitors from Melbourne staying at this hotel. Staff and services were excellent the only thing is that we were not offered a breakfast with accommodation. Beds were comfortable and all staff were welcoming and friendly.

A most enjoyable stay at Sofitel Brisbane for a pre-Easter stay. Check in on arrival was simple and our room immediately available On entering our room we found it fresh and well presented and ready for our stay.  The room and subsequent servicing were a credit to the housekeeping team. Breakfast in Suzette was always a great start to the day, whilst afternoon were spent relaxing in Club Millésime . All members of the team were well presented, polite and ready to assist. Overall we had a most enjoyable stay. Many thanks to all concerned.

Have stayed her many times over the last 32 years and it was again a wonderful night away with an upgrade to luxury room. Nice to be able to stay and enjoy the Seafood Buffet at Suzette - so glad to have the buffet back 😋

Don’t get me wrong the Sofitel is a beautiful hotel but I was disappointed with a few things and I do not think it should be classed as a 5 star hotel. The rooms were nice but a bit outdated and did not seem that clean. Also not sure if they no longer supply bathrobes but I did miss this. The food was ok I have also been over charged for my stay and have been trying to sort this out have called twice promising that a supirvisor will call me back (I am still waitin) and also sent an email with no reply. I don’t think this is very good customer service.

Our stay was fantastic. Excellent staff and facilities. The club lounge on the 30th floor has a beautiful view. A large range of drinks and canapés served from 5.30-7.30pm. Barista coffee available all the time when lounge open. Staff were excellent in the lounge. Very high standard of hygiene.

We really enjoyed our overnight stay. Our room was extremely well appointed, our beds were like sleeping on a cloud, the hotel facilities were excellent, the location perfect. We hope to stay again when in Brisbane.

We were disappointed to note that there was a certain complacency about COVID protocols. None of the staff wore masks. At the restaurant, nobody asked for or were interested in seeing our QR check-in and our vaccination status. We didn't see anyone doing meticulous rounds of the lifts to disinfect the lift buttons. We later went to another 5 star establishment to meet with family and the staff there were extremely efficient at checking all visitors to their cafe and piano bar areas for COVID requirements. The wait staff at the Sofitel were very eager to please and were very polite. The dinner food choices were very ordinary. Our room was comfortable but the decor is all starting to look very tired. It has just lost its 5 star gloss of old.

Sofitel have maintained their standard in the Brisbane hotel with very attentive and caring team at every point in the hotel from reception to room service to restaurant. in room There was a slip however which we "forgave" - a half consumed Perrier in the in room fridge and our tv required attention to view the menu as the batteries in the remote needed changing...we will return as the room was lovely - recommend a suite - well equipped, furnished, and priced.

Overall a satisfactory stay. Reservation made for three nights commencing on 5 Feb, which was also their first day reopening to public. Nice scented lobby, room was neat and tidy but bathroom could do with a freshen up. Great offerings at Club Millesime. Had issues on the third day rel@ting to housekeeping and key card access and have provided feedback to the hotel via end of stay survey link and awaiting to here back. All in all a satisfactory stay.

We had a week at the Sofital, the staff were excellent and very helpful. The food in the restaurant was excellent but not cheap and the wine although wonderful was expensive. The breakfast buffet was good especially the omelets. Very comfortable beds.

Considering all that is going on with the uncertainty of our times it was so good to be in a hotel that truly does it’s best to still give outstanding service and detail to all things especially the small things that matter most, even though the staff are all under there own difficulties yet still remain so professional and understanding. A great reflection on management downward. Thanks again for a wonderful stay under the circumstances.

We always love staying at Sofitel Brisbane. The service is always excellent and the facilities always great. The breakfast in the morning was beyond delicious, the pool and spa area is well cared for and lots of room for many families.

This would be the fourth time we have stayed here. While we always enjoy our stay at the Sofitel Brisbane, guests need to avoid room number 2305. It is located across the hall from the service lifts so all day and all night, hotel staff access the doors numerous times. This makes it difficult when trying to sleep at night or being woken up early the next morning as staff bring room service to guests for breakfast. The sound of the big heavy doors opening and closing countless times is not relaxing at all. I cannot fault the staff who are always polite and cater to our needs. The rooms are clean and have comfortable beds. When we return, I will make sure not to have a room across from the service lifts/doors as our quality of sleep was hindered.