Peppers Blue on Blue Resort Magnetic Island 4 stars

Customer review rating (ALL Rating) 4.5/5 963 reviews

Peppers Blue on Blue Resort Magnetic Island - Image 1
Peppers Blue on Blue Resort Magnetic Island - Image 2
Peppers Blue on Blue Resort Magnetic Island - Image 3
Peppers Blue on Blue Resort Magnetic Island - Image 4
123 Sooning Street, 4819 NELLY BAY, Australia

Description

Hotel extras

  • Choose from Studio Rooms to Penthouses, with sun-drenched balconies and private pools

  • The resort pool has stunning views across the private marina to Mount Cook National Park

  • On-site restaurant Boardwalk, offering seafood and tropical cocktails

  • Stay wouldn't be complete without a massage or special body treatment at the on-site day spa

  • On the water's edge, overlooking Nelly Bay, this resort is an ultimate conference destination

Our accommodation(s)

Hotel location

Peppers Blue on Blue Resort Magnetic Island

123 Sooning Street
4819 NELLY BAY
Australia

GPS:-19.1590126, 146.854484

Telephone
Fax +61 7 4758 2499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BOARDWALK RESTAURANT AND BAR

Boardwalk Restaurant & Bar has a vibrant menu and fine wine selection. On your plate, you have the choice of fresh seafood along with a selection of other tropical delights, accompanied by fine wines and tropical cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  963 reviews

Customer review rating 3.0/5

Kathy R. Families - Confirmed reviews ALL

Disappointed that you have to pay to get toilet paper etc (basic necessities) topped up Not concerned about the towels but it doesn’t take much to check with guests if they need anything. Also we paid adult fee for our 5. Year old and due to staff taking away the sheets to the sofa bed he had to sleep with his parents for 6 nights out of the 7. Even when we went to reception and advised we still did not get the sheets returned. Not good enough

Dear Kathy, Thank you for sharing your feedback. We're pleased to hear you enjoyed your family get-together, although we're sorry to hear that some aspects of your stay did not meet your expectations. We would like to clarify that your reservation was booked on a rate that does not include daily housekeeping service. However, basic amenities such as toilet paper are always available complimentary from Reception upon request. Regarding the sofa bed, this was made available for your stay. We are therefore unsure of the circumstances surrounding your comments about the linen being removed and not returned. We have also been unable to locate any record of this concern being raised with our team during your stay. Had we been made aware of an issue, we would have been happy to assist. We would also like to highlight that your original Two Bedroom Apartment booking was upgraded to a Two Bedroom Superior Apartment overlooking the pool. We appreciate your feedback and regret that your experience did not fully meet your expectations. We always encourage guests to contact our Reception team during their stay so that any concerns can be addressed promptly. Kind regards, Ricky Lee General Manager

Customer review rating 5.0/5

Jennifer A. M. Friends - Confirmed reviews ALL

Fabulous stay at Blue on Blue Everything was perfect Thank you Deb at front desk for organising our beautiful apartment in requested block See you again soon x

Dear Jennifer, Thank you for your kind words regarding your recent stay at Peppers Blue on Blue Resort. We are delighted to hear that everything met your expectations and that Deb was able to assist in arranging your apartment. We look forward to welcoming you back in the future. Kindest regards, Ricky Lee General Manager

Customer review rating 4.0/5

Robert J. N. Couples - Confirmed reviews ALL

Unfortunately, service of our room was very poor. No replacement of towels, etc, no floor clean, kitchen area not re-supplied. Meals on Sunday chicken was totally dry and not eatable.

Dear Robert, Thank you for taking the time to share your feedback and, above all, for your continued loyalty as an ALL Accor Diamond member. We're delighted to hear that you experienced excellent service upon arrival. However, we sincerely apologise that the housekeeping throughout your stay did not meet your expectations. We also regret that your dining experience on Sunday was disappointing. Your comments have been shared with the relevant teams for review and follow-up. We appreciate your loyalty and hope to have the pleasure of welcoming you back. Warm regards, Ricky Lee General Manager

Customer review rating 4.0/5

Joann G. D. Solo - Confirmed reviews ALL

Very pleasant stay, staff very helpful and bright. Position of Peppers is perfect! My only comment is to say the floors in the apartment were very sticky (the vinyl not the bathroom tiles) Everything else was good.

Dear Joann Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our staff helpful and enjoyed our location. We appreciate your feedback about the floor cleanliness and will take it into consideration for future improvements. Warm regards, Ricky Lee General Manager

Customer review rating 4.5/5

Tejinderjeet S. P. Families - Confirmed reviews ALL

Staff and room setting excellent, breakfast could be more creative

Dear Tejinderjeet, Thank you for your lovely feedback and for your continued loyalty as an ALL Accor Platinum member. We're delighted to hear that you enjoyed the service from our team and the comfort of your room. We also appreciate your comments regarding breakfast and will share your suggestions with our food & beverage team. We look forward to welcoming you back again. Warm regards, Ricky Lee General Manager

Other web-users rate our hotel

  • 500 reviews 9.6/10 Location
  • 767 reviews 7.1/10 Room
  • 531 reviews 7.8/10 Service
  • 7 reviews 5.6/10 WiFi
  • 321 reviews 6.6/10 Food
  • 319 reviews 8.9/10 Pool
  • 250 reviews 8.5/10 Breakfast
  • 231 reviews 4.5/10 Cleanliness

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