Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,734 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference and event spaces

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

We welcome you to join us at Celsius Restaurant & Bar, whether in the intimate dining room or on the poolside deck. Enjoy creative cuisine highlighting seasonal ingredients sourced from the nearby North Queensland countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,734 reviews

Customer review rating 1.0/5

Sue S. Couples - Confirmed reviews ALL

Dirty dishes out side of rooms and laundry trolleys just parked near stairwells. Work barricades everywhere.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Townsville. The hotel team are very disappointed with what you experienced during your stay. The barricades are in place for guest safety and yes they are removable as the workers still need to take items into the rooms and areas being refurbished. Re the dirty dishes we do rounds of the hotel but people do put them out at various times of the day and so you are correct they can sit there in between restaurant shifts. Re the Laundry trollies they are parked near the stairwells again for the safety of the team members who may be carrying large amounts of heavy dirty linen down to the trollies, if they were obstructing your access then yes this should not have occurred. All of your other comments will be addressed with the various teams so that we can do better in the future. We sincerely apologise for our shortcomings and will definitely share your comments with the team to ensure where possible incidents like this do not re occur in the future. Thank you again for your feedback and can I ask that you personally contact myself when next travelling to Townsville so I can ensure your stay is a pleasant one Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 3.5/5

H. H. Friends - Confirmed reviews ALL

Under beds extremely dirty found a used pad under bed last time we stayed we had water bottles this time none no bowls or cutlery had to buy our own for the price we paid the bowls cutlery and water bottles should have been included.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It was very confronting reading your comments especially regarding the items foun under your ned I will personally raise this with the housekeeping team as this is totally unacceptable and can only sincerely apologise for you experiencing this. Obviously further training and supervision will be required moving forward. As we do not have cooking facilities in most of our rooms, we then do not supply bowls or cutlery for our guest. For rooms with microwaves, we do supply these, but not water bottles. Thank you again for your feedback and can I ask that you personally contact myself when next travelling to Townsville so I can ensure your next stay is a pleasant one Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.5/5

Dianne E. Families - Confirmed reviews ALL

Our air con was dripping all night. Other than that. Love satying here, but it needs some tlc

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are pleased to let you know that we have started a refurbishment programme for our rooms which will be undertaken over the remainder of the year and will greatly lift the product that our guests will experience. The first lot of rooms should be online by mid May. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 3.0/5

Philippa C. Business - Confirmed reviews ALL

Unfortuneatly the room i was giving was not in the best shape could smell the mould on entering bathroom grout was badly affected with mould cobwebs on roof in main area was covered with Gnats and the blackout curtains are great but lights from garden all night came under main door and also through the bathroom window so made room quite light to try and sleep and on a business trip this was quite tiring

Dear Guest, We very much appreciate your frank and honest comments regarding your stay at the Mercure Townsville. We take on board all of your comments and have even started on a eradication programme for the gnats who have been plague like this year. Your comments re the grout in your bathroom will be given directly to the Housekeeper to address immediately. We sincerely apologise for our shortcomings on this occasion. We are pleased to let you know that we have started a refurbishment programme for our rooms which will be undertaken over the remainder of the year and will greatly lift the product that our guests will experience. The first lot of rooms should be online by mid May. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.0/5

Haley B. Business - Confirmed reviews ALL

It's good, however the A/C is noisy, the sink didn't drain well. It also would be helpfull if there was body lotion as well to use.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are sorry to hear that your AC was noisy, and the drain did not drain well either. We apologise for these occurring during your stay and trust it did not impact too negatively. Did you report it at the time. Also we have body lotion in all of our rooms so not sure why your room did not have it? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back when next you travel to Townsville. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Other web-users rate our hotel

  • 424 reviews 9.2/10 Location
  • 1,410 reviews 5.9/10 Room
  • 1,221 reviews 8.9/10 Service
  • 26 reviews 1.7/10 WiFi
  • 561 reviews 7.3/10 Food
  • 561 reviews 5.1/10 Cleanliness
  • 509 reviews 5.1/10 Comfort
  • 202 reviews 7.8/10 Breakfast

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