Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 11,483 reviews

ALLSAFE approved hotel

Mercure Townsville
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+ 21 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Hotel services

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 162 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 162 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Mercure Townsville Parking
    • On site
    • 200 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Resort Pool
    • Outside
    • On site
  • Plus Fitness 24/7
    • Nearby

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,483 reviews

TripAdvisor Rating 4.0/5

1,222 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay as Usual

Customer review rating 4.0/5

David Couples - 22/11/2021 Confirmed reviews ALL

Not much to say, as usual it was a good stay.

Friendly reception staff

Customer review rating 4.0/5

Anonymous Families - 22/11/2021 Confirmed reviews ALL

Welcoming and conveniently located, always a good experience

A cool relaxing way to catch up with friends in a convenient location.

Customer review rating 4.5/5

Wally Friends - 22/11/2021 Confirmed reviews ALL

Well appointed rooms, an exciting new menu in the restaurant and friendly helpful staff.

Like staying in a motel room but with a much longer to walk to my car

Customer review rating 3.0/5

One G. Solo - 22/11/2021 Confirmed reviews ALL

The front desk people were professional and pleasant as were the bar staff, and the maintenance guy. The room was reset each day.

Great service.

Customer review rating 4.5/5

Nick Business - 22/11/2021 Confirmed reviews ALL

Very efficient and friendly service from check-in to early morning checkout. Thank you.

Great stay

Customer review rating 4.5/5

Tony Business - 22/11/2021 Confirmed reviews ALL

Always nice to stay here , staff friendly and service excellent

Great location

Customer review rating 5.0/5

Cheryl Families - 22/11/2021 Confirmed reviews ALL

Excellent stay great staff

Just a place to stay.

TripAdvisor rating 3.0/5

robandmirry 22/11/2021 TripAdvisor review

Rooms are very small. Bed was comfortable. Pillows were awful. Pillows in the cupboard felt damp and dirty. Bathroom is clean. Left over food was left in the room fridge. Very noisy outside. Food all over the floor in the bar area - not really making you want to stay and have a drink - tables were very sticky. Just a basic room at a cheap price.

Great night

Customer review rating 4.0/5

Anonymous Friends - 21/11/2021 Confirmed reviews ALL

The hotel is very accommodating. Very affordable

We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Assistant Front Office Manager
Customer review rating 5.0/5

Stephen K. Business - 21/11/2021 Confirmed reviews ALL

Sweet

Dear Stephen K., We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Assistant Front Office Manager

Was attending a friends wedding Anniversary for convenience.

Customer review rating 2.5/5

Nick E. Friends - 20/11/2021 Confirmed reviews ALL

Initial booking made in person on site, only to get the booking confirmation at home that night for an extra $10. had to call to have it fixed up. Asked to be located next to friends also attending, and were located on another level in a different area. The shower area needs redoing design was bad, kept hitting my head on the shelf in from of the shower, Bad place to put a shelf

Excellent staff

Customer review rating 5.0/5

Lynette Y. Business - 20/11/2021 Confirmed reviews ALL

The staff were very friendly and helpful. Very clean room with lovely outlook.

Well located n good meals.

Customer review rating 4.0/5

Anonymous Families - 19/11/2021 Confirmed reviews ALL

Our stay was very pleasant. Unfortunately some of the bricks on pathways are but loose could be safety concern at some stage. Otherwise good place to stay.

Short & Sweet Stay.

Customer review rating 5.0/5

Collin M. Couples - 19/11/2021 Confirmed reviews ALL

Quite Location with Excellent Room Service & Scenery.

Hi Collin, Thank you so much for taking the time to review your recent stay at the Mercure Townsville. We very much appreciate your comments as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Duty Manager

Good location

Customer review rating 5.0/5

George T. Families - 18/11/2021 Confirmed reviews ALL

I really liked the location overlooking the lake'l also love the natural look with good vegetation and interacting with wild animals at night. The staff were very friendly and the treatment was sUper, keep it up

Excellent stay

TripAdvisor rating 5.0/5

CherylM398 18/11/2021 TripAdvisor review

Staff were friendly, restaurant was nice food good value, lots of fast food places in walking distance, Castletown shopping centre next door, five minute drive into the city centre and the strand. Highly recommend

Relaxing stay, great staff

Customer review rating 4.0/5

Adam G. Business - 17/11/2021 Confirmed reviews ALL

Clean and well looked after

Dear Adam G., We very much appreciate your review and comments regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope look forward to seeing you again soon. Sincerely, Haley Chizzotti Duty Manager

Very dirty room

Customer review rating 1.5/5

Stuart H. Business - 17/11/2021 Confirmed reviews ALL

Room was very outdated and pretty dirty. I complained to reception but was just told in a very throw away manner as she did something else “sorry about that” and walked away. Room had ants on the walls mixed with spiders webs. Carpet hadn’t been hoovered as there was visible hair and dirt. Bed was very itchy. Bathroom windowsill had 100s of dead ants on it. Shower flooded bathroom as soon as it was turned on. Dirty linen was stuffed behind suitcase unit. Not bottled cold water in the fridge. Not what you’d expect from $190 a night without breakfast.

Good stay

Customer review rating 3.5/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

work travel requirement

Thank you so much for taking the time to review your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Duty Manager

Townsville’s Mighty Mercure

Customer review rating 4.5/5

Richard M. Couples - 17/11/2021 Confirmed reviews ALL

After 2 full days of driving from the Gold Coast, the Mercure Townsville was like an oasis in the desert. The tropical gardens, the restaurant overlooking the large pool, the clean and comfortable air-conditioned room and the friendly staff made for a great stay.

Our most recent 20 reviews

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