Mercure Townsville 4 stars

Overnight stay

I've stayed at the Mercure over many years and it has never disappointed me hence the reason I keep coming back. Staff are courteous and friendly and the accommodation is perfect.

We were in a refurbished room.. it had fresh paint and fixtures. Many Ibis have better quality rooms.. for a Mecure hotel this is not up to standard. Ordered steak medium rare, got well done. The restaurant is more pub food than finer dining.

We arrived and checked in to family room, 187. Upon arrival to the room the air con was on but not cold at all. The split system was dripping water all down the wall underneath the wall unit. We then noticed markings best described as human saliva on the wall behind the TV and on the TV screen itself, then noticed crusty fluro paint stuck to the carpets and dirty handprints all over the walls next to the main bed. This was enough for us to call reception to be moved to a different room. The guest service agent proceeded to come to the room so these issues could be pointed out to her and she then took us to another room which was a cabin room 004. This room was lovely and cool upon entering and air cons were on and working correctly. We enjoyed the night and had a cup of tea before bed. On Tuesday when housekeeping came to the room and refreshed towels, made the bed etc I noticed that the cups were put away and assumed they were washed and returned to the overhead cupboard. This was not the case I had another cup of tea Tuesday night and just so happened to grab the same cup. The cup still had tea stains in it, it was not washed and we were mortified and proceeded to clean everything before we used it. This gave us very low confidence that the kitchen ware is washed between guests at all and if i had not picked the same cup then possibly the next guest would have picked up my dirty cup. Now this cup was in the sink not on the strainer. So i am assuming that they have seen it and although it appeared clean it was not. This is a major health concern also. I brought it to the attention of the gentleman at the reception counter when we checked out at 0515 Wednesday 22nd November. He assured me he would pass this on to housekeeping etc.

Great stay. Staff very very helpful and friendly. Room service was good with some options available. Location is nice and close to Castletown and the airport. Rooms were a good size. Clean and tidy with a very comfortable bed. Great afternoon spent having a drink over looking the pool. Would stay again for sure.