Mercure Townsville 4 stars

Name: Mercure Townsville
Address: TOWNSVILLE, 4812, AUSTRALIA
Telephone: (+61)7/47594900
Rating: 4.3

4.3/5

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Mercure Townsville

Hotel for travellers looking for local and authentic experiences

Mercure Townsville is the perfect choice when visiting this wonderful region in North Queensland. Whether your travelling for business or leisure, you'll find everything you need at Mercure, and our friendly team will make you feel welcome. Laura Ousby

Mr Steve Wellsteed, Hotel Manager

Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

Situated just minutes from the centre of Townsville, Mercure Townsville offers guests the ideal base for exploring the city and its surrounds. Guests staying at this contemporary Townsville hotel are within easy reach of the city's sporting and cultural a ttractions, its many restaurants and shops, the Flinders Street entertainment precinct and the Strand development. Located close to Townsville's port, the hotel also allows guests to explore nearby Magnetic Island, home to an array of flora and fauna.

Situated close to the city centre and airport, Mercure Townsville provides an excellent base for exploring the region. Guests can explore Townsville and its surrounding attractions, such as Magnetic Island, the Great Barrier Reef and Billabong Sanctuary.

Hotel extras

Unlimited free WiFi throughout
Outdoor pool, floodlit tennis courts, gym access
Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner
Indoor and outdoor conference space
Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Unlimited Free WiFi throughoutMercure Townsville features free, unlimited, high speed WiFi throughout the hotel, including all guest rooms, conference rooms, public areas and Celsius Restaurant & Bar
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Laundromat
Currency exchange
Porter

Outdoor unheated pool
Fitness centre (Nearby)
Babysitting on request

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0600 - 2200
- Opening hours : Week-end 0700 - 2200
Snack & beverage machine

10 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Contact email

Check-in from 14h00

Check out up to 11h00

By plane
TOWNSVILLE At 3km / 1.86 miles
By boat
SUNFERRIES At 5km / 3.13 miles
By train
TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodations

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Rooms (5)
Suites (2)

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 15m²
Views: Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 15m²
Views: Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Accessible room

Superior Room 1 King Bed

Max. number of persons: 2
Area: From 15m²
Views: Lake side, Garden side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Accessible room

Superior Room 2 Single Beds

Max. number of persons: 2
Area: From 15m²
Views: Lake side, Garden side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Premium Room 1 King Bed

Max. number of persons: 2
Area: From 15m²
Views: Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Deluxe Room 1 King Bed

Max. number of persons: 2
Area: From 24m²
Views: Lake side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Family Room 1 Queen and 2 Single Beds

Max. number of persons: 4
Area: From 24m²
Views: Lake side, Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

12:00 - 18:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

CELSIUS BAR

Photo non contractuelle / Strictly non binding

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 302 m²
Maximum capacity: 300 people
Maximum banquet capacity: 200 people

Find out more

Great Stay

Sun Business - 14/02/2020 Confirmed reviews ALL

My experience with you guys have been very satisfying. The staff were very accomodating and understanding. Totally worth coming here. Will be back again.

Great stay

Nicole Business - 14/02/2020 Confirmed reviews ALL

Another really pleasant stay in Townsville. The location of the Mercure, whilst not on The Strand is very convenient and central to everything we needed. The rooms are very comfortable in size and lay out. I particularly appreciate the couch and table and chairs on balcony so that you don't have to sit on the bed all the time. The meals in the restaurant are very good quality and a nice variety. Our welcome drinks and gifts at Mercure are always better than most Accors that we stay in (even Pullman and Sofitels) so thank you very much for that. The best part about the Mercure Townsville though is the staff without a doubt. They are exceptional and we appreciate the effort that they put into their jobs. Probably some of the best staff in any Accor that we have stayed in. We will definately be back

Barbara Couples - 14/02/2020 Confirmed reviews ALL

Friendly staff, clean room. However, air con dripped water in room. Waited nearly two hours for our evening meal in restaurant. Requested another chair for room, only one in double room, received another one. , no problems. Need to thing about shade over pool. Lovely pool, clean but no shade!

Staff were terrible. Poor attitude towards guests who were not regulars

David H. Couples - 14/02/2020 Confirmed reviews ALL

At checkin. I was delayed due to incompetence. We went for dinner and were tod there were no inside tables available. I counted nine empty tables. Itwas36c outside with no fans. We waited 55 minutes for our food (2 pasta dishes) during this time only 2 of those 9 tables were filled by diners. The middle aged waitress had a really bad attitude was rude and belligerent. I must say without a doubt was the worst experience in an Accor hotel I have ever had

Great service

Colin K. Families - 13/02/2020 Confirmed reviews ALL

Friendly staff; good meals; clean rooms.

yes very central easy parking

Eric S. Business - 13/02/2020 Confirmed reviews ALL

very relaxing and great with dining bar and snacks available most of the day

Well located for my work trip

Toni Business - 13/02/2020 Confirmed reviews ALL

Comfortable room but found it difficult to sleep due to ongoing noise (e.g. conversations, etc.) during the night. Friendly and helpful staff at the bar/kitchen.

Lovely location and great facilities, loved the resort style feel about it.

Anonymous Business - 13/02/2020 Confirmed reviews ALL

I was away on business to hold interviews as we don't have an office in Townsville and used your boardroom facilities, could not fault anything.

Anonymous Business - 13/02/2020 Confirmed reviews ALL

As good as usual. Thank you for refunding my colleagues booking after the loss of her mum.

Well located to shops

George Families - 13/02/2020 Confirmed reviews ALL

Lovely staff always helpfull

Well located

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Great

Great staff totally accommodating and friendly

Mick G. Families - 11/02/2020 Confirmed reviews ALL

Margaret, Haley and everyone who looked after us were absolutely amazing! Could not recommend more

nice, comfortable

Anonymous Business - 11/02/2020 Confirmed reviews ALL

pleasing

Function room was good

Heartsnflowers Families - 11/02/2020 Confirmed reviews ALL

Check in was seamless, room dated, carpet stained basin cracked all over. Beds were comfy. One staff member at lunch on Saturday wasn't helpful, unfriendly and short with her conversation. It was very clear she did not want to be there. Staff at our event were fantastic!

Jayne Couples - 10/02/2020 Confirmed reviews ALL

Nice place good service

Lovely Service

Natalie Business - 10/02/2020 Confirmed reviews ALL

I found the team to be very welcoming and helpful.

Friendly staff

Anonymous Business - 10/02/2020 Confirmed reviews ALL

This hotel is very rundown and in need of a makeover. There were lots of feral cats running through at night time.

Easy stay

Warren S. Business - 10/02/2020 Confirmed reviews ALL

Easy stay with helpful staff

Always great when staying

Huriana F. Couples - 09/02/2020 Confirmed reviews ALL

Awwsome

Good stay

Stacey L. Solo - 09/02/2020 Confirmed reviews ALL

Nice and easy check in and check out. Good stay.

Our most recent 20 reviews

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Hotel extras