Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 3,061 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,061 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Our room was comfortable and clean with a large bathroom, which suited our needs. Breakfast was a little disappointing as the eggs (sunny side up), had been sitting there for some time. This also happened on our previous visit. A bit disappointed with the meals the previous night. I chose a pasta dish, which for the price, was very small and my wife ordered a chicken schnitzel supposedly chicken breast but ended up being processed chicken.

Dear Willem, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also speak to the kitchen in regard to the quality of food offered as at no stage do we offer processed chicken breasts these are purchased from our suppliers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Understaffed

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room and food were good, the interior was a bit dated - stained carpets. The main gripe was most nights only 1 person working in the bar who had to try to service the bar area while making restaurant orders and taking food orders at the counter as well. Definitely needed 1 extra person there to help out as it was taking up to 45 mins to get a cocktail. Dinner wait was also over an hour to get food each night at the restaurant. Room service was fast and hot.

Dear Dylan, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. Like most of the hospitality industry we are struggling to find staff to work in Townsville. As such this places undue pressure on the team we have who do their best to provide quality service. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Terrible service in restaurant

Customer review rating 2.0/5

Milly Business - Confirmed reviews ALL

The service in the bar/ restaurant was absolutely appauling. In the afternoon we went to the bar for after work drinks, and it took up to 20mins to be served at the bar. One of the afternoons I ordered a Nutella swirl martini and took 25mins to be made and served to my table. Every night we waited up to 1/2hr to have our order taken, then over an hour (most nights 1hr 20mins) for our meals to come out.

Dear Milly, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. Like most of the hospitality industry we are struggling to find staff to work in Townsville. As such this places undue pressure on the team we have who do their best to provide quality service. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Good stay

Customer review rating 4.5/5

Joe Families - Confirmed reviews ALL

Great staff

Dear Joe, Thank you so much for your feedback. We enjoyed having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Michael Rignall General Manager Mercure Townsville

Always friendly

Customer review rating 4.5/5

Von Business - Confirmed reviews ALL

Unfortunately arriving too late for the kitchen

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our rooms are also currently being upgraded so hopefully by the end of the year you will notice a vast difference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

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Other web-users rate our hotel

  • 419 reviews 8.7/10 Location
  • 1,448 reviews 5.8/10 Room
  • 1,443 reviews 9/10 Service
  • 31 reviews 3.3/10 WiFi
  • 659 reviews 6.8/10 Food
  • 593 reviews 5.6/10 Cleanliness
  • 556 reviews 5/10 Comfort
  • 460 reviews 7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.