Mercure Townsville 4 stars

Customer review rating 4.3/5 10,033 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Townsville
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)Paying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,033 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,179 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Average Stay

Customer review rating 4.3/5

Norman H. Couples - 29/11/2020 Confirmed reviews ALL

The property is showing it’s age and needs a refurbishment. Very noisy shower and could hear shower in next unit. Also early morning hum and whine of a motor intruded into unit.

Very good stay

Customer review rating 4.3/5

Jim W. Business - 28/11/2020 Confirmed reviews ALL

The staff are very helpful and polite, the rooms are clean and tidy the food and beverage outlets are excellent.

Only Accor Hotel at present in Townsville

Customer review rating 4.3/5

David Business - 27/11/2020 Confirmed reviews ALL

Pleasant but easy room for marked improvement

Good Older hotel

Customer review rating 4.3/5

Grant Business - 27/11/2020 Confirmed reviews ALL

Checked in for one night . Staff were efficientand helpful. Hotel rooms are tired but OK.

Extremely satisfied....Centrally located....Clean and comfortable.

Customer review rating 4.3/5

William (. H. Business - 27/11/2020 Confirmed reviews ALL

Great experience.....staff very friendly.....meals are fantastic!

located to plaza good..

Customer review rating 4.3/5

Carlo B. Solo - 26/11/2020 Confirmed reviews ALL

gardens are a not nice , aircon dripped all night . enter the room smelt the water from the air con on the carport , yeh carpet maybe old and the smell is musty ...... bed fantastic . bathroom if you put the shower on to full it floods the bathroom to the toliet .. overall good enough for a single person ...

Good stay

Customer review rating 4.3/5

Chris B. Couples - 26/11/2020 Confirmed reviews ALL

Last stay at Mecure Townsville was 12 years ago and on this occasion was an overnight stay after driving up from Rockhampton. The king room was well maintained and bathroom updated. The bed was comfy and dinner and breakfast was delicious.

Mercure Townsville

TripAdvisor rating 4.0/5

Brissiewoman 26/11/2020 TripAdvisor review

Very nice hotel with lovel grounds and very helpful and friendly staff. It’s a bit out of town and there don’t appear to be any local buses to get into town, but Castletown Shopping Centre and several takeaway outlets are only a few minutes walk away. Our room was looked like it had been recently renovated and was small and rather dark but the bathroom was filled with light which was very welcome. There were lights inside the cupboards and with the cupboard doors open, the light level in the room greatly improved. Like many hotels, there were no shelves or drawers except in the bedside cabinets, so there was nowhere to store small items and folded clothing, so we had to live out of our suitcases for three days. We missed being able to sit outside, even though the verandah onto which all rooms opened was more than wide enough for a couple of chairs outside the rooms without impeding access in any way. All in all, a very pleasant stay.

well located

Customer review rating 4.3/5

Amanda Business - 25/11/2020 Confirmed reviews ALL

Room had no local information, pilllows were not a good quality and the bathroom door banged if it was shut.

Enjoyed stay. Rooms were comfortable and very clean. Centrally located near city centre and shopping centres but ambience is very quiet and relaxing. Would have liked a full length mirror in the room; just something to think about. Overall very good.

Customer review rating 4.3/5

Jan Friends - 25/11/2020 Confirmed reviews ALL

Staff was always friendly and courteous. Restaurant served good food. Orders were prompt.

Very friendly staff

Customer review rating 4.3/5

John Couples - 25/11/2020 Confirmed reviews ALL

Great staff

Friendly staff

Customer review rating 4.3/5

Phil Business - 25/11/2020 Confirmed reviews ALL

Always a pleasant stay, restaurant staff are excellent, checking in is never a problem and you are made to feel welcome.

great

TripAdvisor rating 4.0/5

bobnkain1 25/11/2020 TripAdvisor review

staff and meals were great staff couldnt have been more helpfull great spot to sit back and relax with family rooms were clean and tidy beds comfortable grounds and surronds were kept clean and with covid distances applied at all times

Great stay

Customer review rating 4.3/5

Robert T. Couples - 24/11/2020 Confirmed reviews ALL

Excellent staff

Customer review rating 4.3/5

Naomi C. Families - 24/11/2020 Confirmed reviews ALL

Staff were friendly and helpful, food was delicious and served promptly, not a single issue during our stay thank you

Needs updating

Customer review rating 4.3/5

Rochelle N. Families - 24/11/2020 Confirmed reviews ALL

Bathroom mirror had toothpaste splash all up it. Mould in shower. Blood on doona. Siren from 8pm and still went when we left. Extremely loud. I can barely walk but had to go up and downstairs. We were put with wedding guests which were in and out. I had no sleep and my partner had little. Air con on 18 and did not cool the room. Had 1 coffee cup on arrival then housekeeping had trouble getting in our door and did not knock before entering. I was trying to rest. Lucky we had clothes on. We had trouble getting in our door as the handle was broken. Black mould in carpet from entering. Extremely disappointed and was not worth the money we paid.

Private comfortable beds nice meal

Customer review rating 4.3/5

Mark C. Friends - 23/11/2020 Confirmed reviews ALL

Well run a couple of niggles with accomadation possibly due to covid lack of use

Our usual outstanding experience

Customer review rating 4.3/5

Andrew S. Friends - 23/11/2020 Confirmed reviews ALL

The Staff at Mercure Townsville once again provided outstanding service, facilities and meals for our event!

Wedding Anniversary

Customer review rating 4.3/5

Bob N. Couples - 23/11/2020 Confirmed reviews ALL

What can one say other then Laura and her staff are excellant providing a friendly atmosphere. Well done

Well located and had a great stay

Customer review rating 4.3/5

Trevor F. Solo - 22/11/2020 Confirmed reviews ALL

Absolutely great

Our most recent 20 reviews

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