Mercure Townsville 4 stars

Customer review rating 4.3/5 11,004 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Townsville
See on a map
+ 11 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby) Paying
  • Babysitting on request
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Menu (PDF) Cocktail menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CELSIUS BAR

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,004 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,204 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

TripAdvisor rating 5.0/5

breakerslyn 28/07/2021 TripAdvisor review

Great place to stay staff are very very helpful easy to get around Townsville pool area is good . Restaurant and bar very good in all just a Great place to stay and would stay there again next time I’m in Townsville

Good stay and friendly people.

Customer review rating 4.0/5

Jeff B. Couples - 26/07/2021 Confirmed reviews ALL

Only stayed there for 1 night. Nice and quiet, everybody was friendly. Unit was nice and clean and the grounds were kept nice.

Dear Jeffrey, Thank you so much. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Conveniently Located

Customer review rating 4.0/5

Anonymous Business - 26/07/2021 Confirmed reviews ALL

Transiting through Townville, I stayed at the Mercure. Checking in, staff were friendly and efficient. The meals were good and check out was processed quickly.

Gods family holiday

Customer review rating 3.5/5

Steven T. Families - 25/07/2021 Confirmed reviews ALL

Good family holiday overall Pros - great location to food and city - staff were friendly and happy to help Cons - rooms are getting tired and dated - soaps/shampoos and sanitary bag not refilled on mid visit service

Hi Steven, Thank you for taking the time to share this feedback with us following your stay. While it was disappointing to hear that you did not enjoy a seamless stay, your feedback will assist us in ensuring we prevent such issues in the future. Please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Lovely pool, friendly staff

Customer review rating 3.0/5

Lee-anne Families - 25/07/2021 Confirmed reviews ALL

Lovely and friendly staff, great pool. Unfortunately my room was quite dated and covered in ants including in the bed and sheets.

Hi Lee-anne, Thank you for taking the time to share this feedback with us following your stay. While it was disappointing to hear that you did not enjoy a seamless stay, your feedback will assist us in ensuring we prevent such issues in the future. It is a shame that ants had infiltrated your room - we have extensive pest treatment programs however they still seem to be a real issue at this time of year. Please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Exceptional staff!

Customer review rating 4.5/5

Brooke Business - 24/07/2021 Confirmed reviews ALL

I really appreciated the staff at the Mercure - everyone was so nice and helpful. I want to give a shout out to one staff member in particular, Siobhan, who was working behind the bar on Wednesday night (21/07). She was incredibly lovely and made my day.

Hi Brooke, Thank you so much for taking the time to share this lovely feedback with us. Our team always love to receive positive feedback and I know that reading your email will put a smile on everyone's faces - especially Siobhan's! Thank you for sharing this and please let us know when you are returning in the future. Kind regards, Daniel Lewis General Manager Mercure Townsville

Lovely garden setting but noisy rooms

Customer review rating 3.0/5

Les H. Couples - 24/07/2021 Confirmed reviews ALL

The reception lounge area and restaurant are in a nice garden and pool setting, but the building looks unmaintained. The restaurant is modernised and the food is great, also the staff are tremendous. The really disappointing part of our 3 night stay, were the buildings that house the rooms are very run down and in urgent need of maintenance. Looks more like old motel building, not a hotel resort. The structure of the walkways outside of rooms creates alot of noise when guests are wheeling there bags. Disturbing late at night and early morning. The room we we're in had adjoining doors and not sound proofed. You could hear, quite clearly, conversations and TV next door. Again, disturbed us during the night when they coughed or used the bathroom. Fortunately nothing else was going on in there. The constant, regular noises created problems with my wife's disability. As a result, our stay was not relaxed and comfortable, and we will not be staying there again.

Hi Les, Thank you for taking the time to share this feedback with us following your stay. While it was disappointing to hear that you did not enjoy a seamless stay, your feedback will assist us in managing this issue around noise moving forward. Please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

good resort, great grounds, staff very friendly

Customer review rating 4.0/5

Anonymous Business - 23/07/2021 Confirmed reviews ALL

The experience was good. Long walk to my room and up and down several sets of stairs will 2 suitcases. No gym workout needed. :)

It is lovely to hear from you Malcolm - thank you for this wonderful feedback. The team were so happy to read this and we hope to see you again in the future. Please feel free to contact the hotel directly if we can assist with any future bookings. Kind regards, Daniel Lewis General Manager Mercure Townsville

Peaceful and great location!

Customer review rating 4.5/5

Laurence Business - 23/07/2021 Confirmed reviews ALL

The staff were knowledgeable and friendly, the food was excellent, the surrounds were so relaxing and the bed just perfect!

Dear Laurence, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Haley Chizzotti Duty Manager

Well located

Customer review rating 5.0/5

Sean L. Business - 21/07/2021 Confirmed reviews ALL

Excellent

Hi Sean, Thank you so much. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Good location, close to airport. Nice pool area

Customer review rating 4.0/5

Joseph Business - 21/07/2021 Confirmed reviews ALL

Had an early check in. Quick overnighter heading to the Airport about 0430. Good location to a mall and supermarket

Hi Joseph, Thank you for your feedback. We loved having you here and we hope that you are coming back soon. I am sorry to hear about the ants which came into your room. Whilst we have weekly pest control, they seem to be a bit of an issue this year - very frustrating! All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

We enjoyed our stay at Mercure in Townsville

Customer review rating 4.5/5

Ingrid Couples - 20/07/2021 Confirmed reviews ALL

Thank you so much for making us feel welcome, we enjoyed our room, friendly service at check in and restaurant as well as room service.

Dear Ingrid, Thank you so much for taking the time to share this feedback with us. It was pleasing to hear that you enjoyed your time with us and I hope that we see you again in the near future. Kind regards, Daniel Lewis General Manager Mercure Townsville

Friendly helpful staff

Customer review rating 5.0/5

Norm H. Couples - 20/07/2021 Confirmed reviews ALL

We unexpectedly needed to stay in Townsville the same night as the Cowboys had a home game and the Townsville 500 was happening. Hayley could not have been more helpful. She found us a room. Other staff prepared a nourishing buffet breakfast. Our stay was first class.

Dear Norman, Thank you so much for taking the time to share this lovely feedback with us. Our team always love to receive positive feedback and I know that reading your email will put a smile on everyone's faces - especially Haley's! Thank you for sharing this and please let us know when you are returning in the future. Kind regards, Daniel Lewis General Manager Mercure Townsville

Daughters wedding venue

Customer review rating 4.5/5

Carmen Families - 20/07/2021 Confirmed reviews ALL

Great service, facilities and premises.

Dear Carmen, Thank you so much for taking the time to share this feedback with us. It is always wonderful to hear that someone has really enjoyed their experience here - especially when it is their daughters wedding! All the best to yourself and the newly married couple :-) Kind regards, Daniel Lewis General Manager Mercure Townsville

Wonderful wedding

Customer review rating 4.0/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

We were lucky enough to have our wedding at Mercure. It was a wonderful day with everyone raving about the location, the grounds and the food. Would recommend.

Dear Warren, It is lovely to hear from you - thank you for this wonderful feedback. The team were so happy to read this and we hope to see you again in the future. Please feel free to contact the hotel directly if we can assist with any future bookings. Kind regards, Daniel Lewis General Manager Mercure Townsville

Excellent stay

Customer review rating 5.0/5

Anonymous Solo - 20/07/2021 Confirmed reviews ALL

I could not fault any of the staff members I dealt with during my overnight stay. Clean comfortable room.

That is great to hear Donna, thank you. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Good position from where we wanted to go.

Customer review rating 4.5/5

Jeff Families - 20/07/2021 Confirmed reviews ALL

Booking Staff were extremely helpful. Got us the rooms we asked for made the stay a smooth experience.

Thank you so much, Jeff. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Good stay

Customer review rating 5.0/5

Tom Business - 19/07/2021 Confirmed reviews ALL

Friendly staff who are only too willing to help. The restaurant staff were particularly helpful as I am recovering from surgery and they were very accommodating helping me meet my dietary needs. Thank you.

Hi Tom, It is lovely to hear from you - thank you for this wonderful feedback. The team were so happy to read this and we hope to see you again in the future. I hope that your recovery is going well. Please feel free to contact the hotel directly if we can assist with any future bookings. Kind regards, Daniel Lewis General Manager Mercure Townsville

Perfect stop

TripAdvisor rating 5.0/5

nemosplace Business - 18/04/2021 TripAdvisor review

I'm away for weeks on end for business and the staff at the Mercure made me feel like home. Great staff at reception and restaurant, the level of inclusivity was 10/10..Management have got the level of interaction between staff and customers very well balanced.

Dear nemosplace, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and we were able to make you feel at home when away from home. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Guest Service Manager

Excellent

TripAdvisor rating 4.0/5

notgreynomad Business - 02/04/2021 TripAdvisor review

Location is very handy to most of Townsville. The rooms are large and very comfortable if staying more than just overnight. Parking and access is easy. The restaurant provides good quality meals in a relaxed tropical setting. Nice appropriate music playing in the background The pool area is very resort like BUT the best part really is the staff they are very very good. very welcoming but very professional as well.

Dear notgreynomad, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Guest Service Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in townsville