Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 11,531 reviews

ALLSAFE approved hotel

Mercure Townsville
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+ 21 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS:-19.2709, 146.786014

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,471

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,531 reviews

TripAdvisor Rating 4.0/5

1,223 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very disappointed

Customer review rating 2.0/5

Gary S. Couples - 01/12/2021 Confirmed reviews ALL

With the exception of the front of house staff, the experience of staying at the hotel was very disappointing. The website misleading.

Great stay

Customer review rating 5.0/5

Hayley Business - 30/11/2021 Confirmed reviews ALL

Very friendly and welcoming staff, delicious meals and relaxed atmosphere

Dear Hayley, It is lovely to hear from you - thank you for this wonderful feedback. The team were so happy to read this and we hope to see you again in the future. Please feel free to contact the hotel directly if we can assist with any future bookings. Kind regards, Daniel Lewis General Manager Mercure Townsville

Excellent stay

Customer review rating 4.5/5

Garth Y. Couples - 30/11/2021 Confirmed reviews ALL

Excellent service, dinner, breakfast, room clean and fresh, good location

Dear Garth, Thank you so much for taking the time to share this feedback with us. It was pleasing to hear that you enjoyed your time with us and I hope that we see you again in the near future. Kind regards, Daniel Lewis General Manager Mercure Townsville

Such a comfortable stay

Customer review rating 4.5/5

Lynn G. Business - 30/11/2021 Confirmed reviews ALL

For a quick turn around business trip the Mercure offers an extremely comfortable and safe venue for a solo traveller.

Dear Lynn G., We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel even for a quick business trip. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Assistant Front Office Manager

Good stay

Customer review rating 4.5/5

Brendan Families - 30/11/2021 Confirmed reviews ALL

Had two nights and breakfast. Very happy with the room and the breakfast was great.

Dear Brendan, Thank you so much. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Great location for work and pleasure

Customer review rating 4.0/5

Keith Business - 30/11/2021 Confirmed reviews ALL

Work trip to Townsville stayed there for a week. Good hotel with plenty of space to relax

Dear Keith, Thank you so much. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Great location

Customer review rating 4.5/5

Lynne B. Families - 29/11/2021 Confirmed reviews ALL

Loved staying there . Booked 2 family rooms. Both rooms ready when we got there . Both clean and well presented . House keeping was done to perfection. Restaurant food was great as always. Loved the new menu ( would like a few more simpler meal for fussy teenagers) staff were friendly and very helpfull as alwzys

Dear Lynne, Thank you so much for taking the time to share this feedback with us. It was pleasing to hear that you enjoyed your time with us and I hope that we see you again in the near future. Kind regards, Daniel Lewis General Manager Mercure Townsville

1 night stay

Customer review rating 2.5/5

David Families - 29/11/2021 Confirmed reviews ALL

2nd time in my last 4 stays where the bathroom hasnt been cleaned

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am very sorry you had an issue when you checked in regarding the bathroom and thank you for telling us at reception so we could addressed this issue straight away. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Haley Chizzotti Assistant Front Office Manager

A well located area

Customer review rating 5.0/5

Anonymous Business - 29/11/2021 Confirmed reviews ALL

Excellent service. All staff were professionals.

We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit and the location of our hotel. It is also great to hear our team were all professionals and looked after you during your stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Haley Chizzotti Assistant Front Office Manager

Pleasant stay

Customer review rating 4.0/5

Lauren Business - 29/11/2021 Confirmed reviews ALL

Friendly staff. Room was very nice. There was however, lots of cobwebs near the furniture by the bed. It was evident the room had not been dusted/cleaned properly.

Dear Lauren, We very much appreciate your comments regarding your stay at the Mercure Townsville. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on your feedback to our Housekeeping team and we are taking the appropriate measures to address the problem and prevent future occurrence. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Haley Chizzotti Assistant Front Office Manager
Customer review rating 3.5/5

Anonymous Business - 28/11/2021 Confirmed reviews ALL

1. In general the staff were very nice. We had some early issues on the first day with many is our group being advised that food was not going to be included which was not the case, however this was resolved the next day. 2. Food provided for the workshop was quite nice, but the catering person would take it away quite quickly and I missed out on morning tea both days. 3. I also let my hair straightener (brand SAS) in my room. I called the hotel and they advised noone had handed it in. Although I appreciate this was my fault for leaving it there, I was a bit disappointed that it may be that one of your staff have not handed it in.

Dear Kath, Thank you for taking the time to share this feedback with us following your stay. It was disappointing to hear that you did not enjoy a seamless stay; has your straightener since been found? Please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Good stay

Customer review rating 4.0/5

Rod Families - 28/11/2021 Confirmed reviews ALL

Staff very efficient and friendly. Venue and locality spot on.

Dear Rod, Thank you so much. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Friendly Team, great food, excellent service!

TripAdvisor rating 5.0/5

Sue-Ellen88 Business - 28/11/2021 TripAdvisor review

I stayed in a beautiful newly renovated room with a good sized bathroom and shower. The room was clean and fresh. Staff as per my first stay, were very friendly and obviously highly trained in customer service as nothing was too much trouble for them. Staff greet you with a smile every time they see you. The restaurant was fabulous with inside and outside dining and the food is excellent. The staff again were awesome - friendly and very keen to make you feel welcome and ensure you have a great evening.

relaxing stay, well located

Customer review rating 4.5/5

Diane B. Couples - 26/11/2021 Confirmed reviews ALL

Reception, and restaurant staff were very friendly, helpful and polite. our room was serviced well daily.

Dear Dianne B., Thank you for taking the time to review your recent stay with us at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. it is a pleasure to read that our staff were friendly, helpful and polite during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Assistant Front Office Manager

Open spaces with a pictures pool

Customer review rating 4.5/5

Steve Business - 26/11/2021 Confirmed reviews ALL

Very pleasant, clean & tidy and easy check in & out

Dear Steve, Thank you so much for taking the time to review your recent stay with us at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Assistant Front Office Manager

Good service

Customer review rating 5.0/5

Rh Business - 26/11/2021 Confirmed reviews ALL

Restaurant staff awesome service. Room clean and tidied every day.

Comfortable

Customer review rating 3.5/5

Ann Business - 26/11/2021 Confirmed reviews ALL

The Mercure at the Lakes is great for a quick work trip - the restaurant on site is very convenient. Breakfast is great. The room I stayed in just had a couple of issues - the bathroom was very wet, i.e. the shower flooded the whole floor - might have been a drainage issue. I informed reception about this. Also the airconditioner had a bit of a rattle. Otherwise, comfy bed and very clean.

Dear Ann, It is lovely to hear from you - thank you for your feedback. Please feel free to contact the hotel directly if we can assist with any future bookings. Kind regards, Daniel Lewis General Manager Mercure Townsville

Great stay

Customer review rating 4.5/5

Stephanie W. Couples - 26/11/2021 Confirmed reviews ALL

Room was lovely and clean. Staff very friendly and helpful. Would have loved to stay longer - maybe next time.

Dear Stephanie W., Thank you so much for taking the time to review your recent stay with us at the Mercure Townsville. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. Its wonderful to hear that our staff were friendly and helpful during your stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we can't wait to welcome you back! Sincerely, Haley Chizzotti Assistant Front Office Manager

good stay

Customer review rating 5.0/5

Zubeida Y. Families - 26/11/2021 Confirmed reviews ALL

i had the most amazing experience at the Townsville Mercure..your staff were amazing.hygiene 100%..will recommend to family and friends

Dear Zubeida y., Thank you so much for taking the time to review your recent stay with us at the Mercure Townsville. We are delighted to read that you had an amazing stay and enjoyed your visit at our hotel. it was a pleasure having you stay and our staff will be pleased to hear they played a part in making your trip memorable. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we look forward to welcoming you back in the future. Sincerely, Haley Chizzotti Assistant Front Office Manager

Just a place to stay.

TripAdvisor rating 3.0/5

robandmirry 22/11/2021 TripAdvisor review

Rooms are very small. Bed was comfortable. Pillows were awful. Pillows in the cupboard felt damp and dirty. Bathroom is clean. Left over food was left in the room fridge. Very noisy outside. Food all over the floor in the bar area - not really making you want to stay and have a drink - tables were very sticky. Just a basic room at a cheap price.

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