Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,895 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference and event spaces

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

We welcome you to join us at Celsius Restaurant & Bar, whether in the intimate dining room or on the poolside deck. Enjoy creative cuisine highlighting seasonal ingredients sourced from the nearby North Queensland countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,895 reviews

TripAdvisor Rating  3.9/5  1,286 reviews

Customer review rating 4.0/5

Jose E. P. Families - Confirmed reviews ALL

Overall ok. We used the function room and got a family room to rest after the event. The video equipment at the function was a let down but the food and personnel service were excellent.

Dear Jose, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our food and service. We regret that the video equipment did not meet your expectations and will certainly take your comments into consideration for future events. Best regards, Mercure Townsville

Customer review rating 4.0/5

Kim A. Couples - Confirmed reviews ALL

Mercure Townsville is centrally and conveniently located close to entertainment, shopping and sporting facilities. Its rooms are comfortable and its dining and drinking facilities are pleasant.

Dear Kim, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our central location and comfortable accommodations, as well as our dining facilities. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, Mercure Townsville

Customer review rating 5.0/5

Richard H. Business - Confirmed reviews ALL

Air con turned on in advance. Such a simple way to welcome your guest on a hot day. Bed comfortable, hot water hot and consistent, staff were excellent - friendly and competent. Great food in bistro. Will be back.

Dear Richard, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your accommodations and the quality of our services. Your feedback about the air conditioning and our staff will be shared with the team. We look forward to welcoming you back soon. Best regards, Mercure Townsville

Customer review rating 3.5/5

Tamara L. M. Business - Confirmed reviews ALL

Great facilities, friendly staff and clean basic rooms. Some minor maintenance items needed like downlight hanging out of ceiling and the pillows are rather lumpy and uncomfortable.

Dear Tamara, Thank you for your feedback regarding your recent stay. We appreciate your comments on our facilities and staff. We regret to learn about the maintenance issues you experienced and the discomfort with the pillows. Your insights are invaluable as we strive to enhance guest experiences. Best regards, Mercure Townsville

Customer review rating 4.0/5

Andrew M. Business - Confirmed reviews ALL

Everything was fine. The food at the buffet for breakfast was generous, and varied. All fine.

Dear Andrew, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the generous and varied breakfast buffet. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Mercure Townsville

In partnership with TripAdvisor

Other web-users rate our hotel

  • 433 reviews 8.9/10 Location
  • 1,527 reviews 5.9/10 Room
  • 1,321 reviews 8.6/10 Service
  • 45 reviews 1.7/10 WiFi
  • 645 reviews 6.7/10 Food
  • 628 reviews 5.3/10 Cleanliness
  • 539 reviews 5.1/10 Comfort
  • 227 reviews 9.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.