Name: Mercure Townsville
Address: TOWNSVILLE, 4812, AUSTRALIA
Telephone: (+61)7/47594900
Rating: 4.3

Mercure Townsville

Hotel for travellers looking for local and authentic experiences

Mercure Townsville is the perfect choice when visiting this wonderful region in North Queensland. Whether your travelling for business or leisure, you'll find everything you need at Mercure, and our friendly team will make you feel welcome. Laura Ousby

Mr Steve Wellsteed, Hotel Manager

Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

Situated just minutes from the centre of Townsville, Mercure Townsville offers guests the ideal base for exploring the city and its surrounds. Guests staying at this contemporary Townsville hotel are within easy reach of the city's sporting and cultural a ttractions, its many restaurants and shops, the Flinders Street entertainment precinct and the Strand development. Located close to Townsville's port, the hotel also allows guests to explore nearby Magnetic Island, home to an array of flora and fauna.

Situated close to the city centre and airport, Mercure Townsville provides an excellent base for exploring the region. Guests can explore Townsville and its surrounding attractions, such as Magnetic Island, the Great Barrier Reef and Billabong Sanctuary.

Hotel extras

Unlimited free WiFi throughout
Outdoor pool, floodlit tennis courts, gym access
Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner
Indoor and outdoor conference space
Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Unlimited Free WiFi throughout Mercure Townsville features free, unlimited, high speed WiFi throughout the hotel, including all guest rooms, conference rooms, public areas and Celsius Restaurant & Bar
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Laundromat
Currency exchange
Porter

Outdoor unheated pool
Fitness centre (Nearby)Paying
Babysitting on request

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0600 - 2200
- Opening hours : Week-end 0700 - 2200
Snack & beverage machine

10 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
TOWNSVILLE At 3km / 1.86 miles
By boat
SUNFERRIES At 5km / 3.13 miles
By train
TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Rooms (5)
Suites (2)

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 15 m² / 161 sq ft
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Superior Room 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Lake View, Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Superior Room 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Lake View, Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Premium Room 1 King Bed

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

CELSIUS BAR

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 302 m²
Maximum capacity: 300 people
Maximum banquet capacity: 200 people

Find out more

Townsville stop over

bd43392019 25/01/2021 TripAdvisor review

The room was nice, clean and staff are alway great. Room is a little dated yet still had a good night sleep. Food was great and is always easy check in and check out. Great locationwhich is central to everything plus has a great pool.

Great place to stay

Duane H. Couples - 22/01/2021 Confirmed reviews ALL

I love the place and enjoy staying there but miss your normal menu at restaurant as the restaurant is under refurb. This goes for limited breakfast menu. The also miss the breakfast buffet, not sure if this is a result of COVID or refurbishment as if it was COVID I have been to buffet the only deference was it was served and the customer was unable to touch the food. This Mercure used to have a particularly good buffet breakfast and I am hoping it returns.

Home away from home

Julianne P. Families - 22/01/2021 Confirmed reviews ALL

We are always welcomed so warmly and treated so kindly by the staff. No request is too much trouble and we always feel like special guests. The bar/restaurant/pool are great, 24hr reception assuring, rooms always clean.

Excellent staff

Louise Business - 22/01/2021 Confirmed reviews ALL

The reception staff were efficient and gave all the information I needed. Kristen in the restaurant was quick to set up a table for me, offered the menu, quickly, checked in if I was ready to order, checked in once the food had arrived, and did this for all patrons at the time. She was brilliant, and personable as well.

Quick visit

Glenn F. Solo - 22/01/2021 Confirmed reviews ALL

Friendly & helpful staff

A pleasant overnight stay for work

James Business - 22/01/2021 Confirmed reviews ALL

Well located hotel with comfortable beds and pleasant rooms. Staff are professional and very helpful. The bircher muesli for breakfast was absolutely delicious.

Room and bedding stunk of cigarette smoke

Bevan S. Solo - 21/01/2021 Confirmed reviews ALL

Checked at midnight, front counter was very helpful, walked to my room and when i walked into the room it stunk of cigarette smoke, laying in bed the pillows stunk of cigarette smoke, i changed the pillows with the spare pillows and they also stunk. i was extremely tired and didn't try to change rooms but it took me until 2am to fall asleep because of the stench. Also the shower rose is the type that is fixed and cant be raised above your head and the water hits you in the chest. you need to squat down to get your head under the water.

Great service, helpful staff.

Anonymous Solo - 21/01/2021 Confirmed reviews ALL

First time at this hotel. Found the reception and restaurant staff to be very helpful and friendly. The room was lovely and clean and the facilities well set out. I chose the hotel due to its proximity to the Airport which worked out well.

Anonymous Solo - 21/01/2021 Confirmed reviews ALL

Great stay....thanks heaps for the cyclone info!

Tropical resort, a little tired looking, clean with excellent service

Wendy S. Families - 21/01/2021 Confirmed reviews ALL

Large room with tropical outlook and good appliances. Bathroom was clean but dated. Kitchenette was equipped with crockery, cutlery and a tea towel but no detergent to wash your own dishes. The staff were friendly, attentive and professional. The carpark was well lit open and plentiful in space but in poor repair. Restaurant, service and food quality were excellent

Well located

Jim W. Business - 21/01/2021 Confirmed reviews ALL

Excellent as normal.

Good stay for overnight

Kiara Solo - 20/01/2021 Confirmed reviews ALL

Room was nice, room service was great and the squid salad was delicious.

Always a great stay

Anonymous Couples - 20/01/2021 Confirmed reviews ALL

The young lady who looked after our booking and getting us an early check in was amazing such a pleasant personality, I just remember her name sorry. Siobhan and Stacey look after us like family at the restaurant and the food was excellent

Great stay

Dave Couples - 20/01/2021 Confirmed reviews ALL

Overnight stay for an early flight out of Townsville. Great location, close to the airport. Dinner at Celcius Restaurant was delicious.

Great Hotel in Townsville

Cjbchgf 20/01/2021 TripAdvisor review

Mercure Townsville is beautifully laid out around the pools and gardens. Staff are friendly, food is good and there seems to be a real North Queensland laid back feel. Have been staying at this hotel going back 20 plus years and wouldn't consider anywhere else.

yes it was great

Marilyn Business - 19/01/2021 Confirmed reviews ALL

great experience and well situated

Welcomed and enjoyed

John Families - 19/01/2021 Confirmed reviews ALL

Friendly welcome by attentive and helpful staff set the scene. Welcome pack was appreciated, fresh fruit is always great. Restaurant at its usual high standard for both dinner and breakfast, with enjoyable meals. Shame it was only a one night stay but the checkout was fast and efficient. Recommended as usual.

Great stay

Risha Y. Families - 19/01/2021 Confirmed reviews ALL

Good rooms clean and tidy.

Resort stay

Roisin R. Families - 18/01/2021 Confirmed reviews ALL

Lovely setting. Forgot we were in Townsville and felt like an island resort instead. Great, friendly staff at reception and the restaurant.

Great Staff, Good Rooms

Shane M. Business - 18/01/2021 Confirmed reviews ALL

Stay Mercure Townsville a couple a times before and the service is alway wonderful, my only compliant this visit, I was allocated a room towards the front of the resort. As always the room was excellent except for the traffic noise from the main road, however wasn't to bad over night but started early in the morning (about 5am)

Our most recent 20 reviews

In partnership with TripAdvisor

Mercure Townsville 4 stars

Hotel extras