Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,593 reviews

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Mercure Townsville - Image 1
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Mercure Townsville - Image 4
166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Resort style with Townsville's largest free-form outdoor pool set on 11 acres of gardens

  • Enjoy alfresco dining overlooking the pool and lush gardens at Celsius Restaurant & Bar

  • Contemporary, spacious rooms with peaceful garden, pool or lake views

  • Modern indoor & outdoor conference facilities filled with beautiful natural light

  • Located just 2km from the airport with complimentary on-site parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic King, special access, 1 king bed

Photo out of - Classic King, special access, 1 king bed

Enjoy tranquil garden views in this thoughtfully designed accessible room. Combining contemporary style with enhanced comfort, it features a King bed and single sofa-creating a calm, welcoming, and functional retreat for business or leisure.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
  • Accessible room
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Unwind in the Classic King Room, a thoughtfully designed space blending contemporary style with everyday ease. Ideal for business or leisure, it features a plush King bed and single sofa to create a welcoming retreat for modern travellers to recharge.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Unwind in the Classic Garden Side King Room, where comfort meets peaceful garden views. Perfect for corporate guests or couples, this stylish space features a plush king bed and single sofa, offering a relaxed and welcoming retreat to recharge.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Indulge in the comfort of a pillow topped king bed in these stylishly designed rooms. With convenient access to hotel facilities and impressive views of the resort pool or Lake Curralea, these rooms provide all the comforts of home and more.

  • Views:

    Garden View or Lake View or Pool side

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Newly remodelled with a modern expansive bathroom, our premium rooms combine comfort and style in a sophisticated design. With LED lighting throughout, get connected with unlimited WIFI perfect for your next business trip.

  • Views:

    Garden View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The upstairs deluxe twin room invites you to relax with two luxurious queen beds before enticing you outside to enjoy the sweeping views of Lake Curralea from your private balcony.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Family Room 1 Queen and 2 Single Beds

Photo out of - Family Room 1 Queen and 2 Single Beds

This well-appointed room cater for all your family needs; with 1 Queen size bed and 2 single beds you can comfortably accommodate your family for a good nights rest. You will also enjoy the fantastic views of the lake on your own outdoor area.

  • Views:

    Garden View or Lake View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Fully self-contained bungalow with 2x bedrooms (1 king bed and 2x singles), spacious lounge area with TV and dinning table, 4x burner induction cooktop, microwave, dishwasher, outside verandah, fully air-conditioned and free WIFI for ALL members.

Max. number of persons
4
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Induction hobs
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 204 rooms
  • 2 rooms for people with reduced mobility
  • 14 family rooms
  • 8 connecting rooms
  • 204 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Well-being

Resort Pool

  • Outside
  • On site

Gym

  • On site

Plus Fitness 24/7 Additional charge

  • Nearby

Sports and leisure

Tennis

  • On site

Tennis

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 6 m / 6 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

CELSIUS RESTAURANT

Photo out of - CELSIUS RESTAURANT

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Cooking style
International
Capacity
90
Accessibility
Accessible service
4812 Townsville, Australia
Telephone +61 7 4759 4920
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Ease into your morning with your choice from an a la carte menu in Celsius Restaurant from 6am weekdays and 7am on weekends. The menu includes a selection of hot and cold options along with fresh local produce.

Mercure Townsville's tropical gardens, lakeside surroundings and open-air spaces provide a picturesque backdrop for weddings. Couples can enjoy ceremony, reception, accommodation and relaxed dining options all in one convenient location.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,593 reviews

Customer review rating 4.5/5

Eliza C. Business - Confirmed reviews ALL

Dear Eliza, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Melissa S. Couples - Confirmed reviews ALL

Dear Melissa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

John M. Couples - Confirmed reviews ALL

Dear John, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Angie T. Families - Confirmed reviews ALL

Dear Angie, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.5/5

Joseph A. Business - Confirmed reviews ALL

Dear Joseph, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Dear Eliza, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Melissa S. Couples - Confirmed reviews ALL

Very courteous and helpful staff.

Dear Melissa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

John M. Couples - Confirmed reviews ALL

Wonderful relaxing stay

Dear John, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Angie T. Families - Confirmed reviews ALL

I had to book in at the last minute due to late cancellation of a previous booking at another location. I had a late check in and the reception staff were lovely to deal with. The room had required amenities and was comfortable. For a 4 star resort, I was a bit disappointed with the age and state of certain features in the room. Our kettle had a lot of brown discolouration inside and I didn't want to use it for in room hot beverages. The bathroom, although clean, is very dated, with chipped door, brown water stains around the tile edges, oxidised drain and visible cracks in the basin enamel, under the glazing. Aside from this, I found the grounds to be neat, spacious and well maintained. The pool area is lovely for guests of all ages, the bar and cafe served delicious food and beverages and the staff were all friendly and helpful.

Dear Angie, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.5/5

Joseph A. Business - Confirmed reviews ALL

Hi Colin, facilities are not just dated but run down, I though the room door would come of the hinges. To be fair the flaking paint on the room door did lower my expectation for what the room would be like which probably helped given how it was. Team were great, seemd engaged and were trying their best.

Dear Joseph, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Janine T. Business - Confirmed reviews ALL

I arrived to find no chair in my room to sit at the desk to work - contacted front desk - were going to get it to me later, explained I'm trying to work now - then they send maintenance staff over with two guys, two chairs. A couple of hours later a guy is cleaning the paths with a leaf blower (helpful) which proceeds to blow leaves and dirt under the gap between my door and the floor into my room. Room 161 has a broken toilet seat.

Dear Janine, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Neil G. Couples - Confirmed reviews ALL

Staff and hotel excellent

Dear Neil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jennifer O. C. Business - Confirmed reviews ALL

We were comfortable, well looked after and had an enjoyable working stay. Staff were all friendly professional and efficient. All we required was available and any queries were attended to promptly.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.0/5

Jack T. Business - Confirmed reviews ALL

The shower over the bath , no handle The bath in very poor condition Tiles and the floor looked dirty

Dear Jack, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Louise T. Business - Confirmed reviews ALL

I found the room somewhat small and very much in need of an update.

Dear Louise, Thank you for taking the time to share this feedback with us following your stay. We would like to thank you for your honest and constructive feedback in our partner survey. We have taken onboard many of your recommendations to improve our service to you. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience Please let us know if we can be of any further assistance. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Lydia R. Families - Confirmed reviews ALL

It was great. Thanks to the team for three things. Directions around the place were really clear, we also wanted to get to Vinnie's and someone at the desk drew us a map that assisted us with this. Pool was marvellous. Thank you for having sunscreen and bug stuff out for guests using the pool. Such a simple thing but makes it easier taking one stress away. Wish I'd seen more of that. Great work

Dear Lydia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Brian H. Business - Confirmed reviews ALL

The checking process was easy and the staff helpful. The premises is bright and welcoming and the bar / pool area is good. I had room 150 which is on the ground floor facing the lake, which is a pleasant outlook, however there are no chairs / tables outside the rooms to take advantage of that view. The layout was not optimal as I had to go up a flight of stairs and then back down a flight to get to my ground floor unit. The pavers outside the rooms is scattered with the remments of bird droppings which is not attractive. The room was a good size and the bed clean and very comfortable. The AC worked well. The carpet showed past stains and was worn. The paintwork and light fittings were tired looking as was the bathroom which is in need of refurbishment as there is a lot of corrosion around the glass panels and the sink ceramic was crazed and unattractive. The desk and chair were old and tired. There was no desk lamp and no lounge chair. There was a large flat screen tv, but I did not use it, so I'm not sure of channel selections and reception. There was plenty of cupboard / hanging space and a safe / kettle etc. The bathroom light switch needed replacement as it was cracked, and all the switches were old. The room had no art work work or decoration so it was very bland. In summary the room was comfortable and adequate for my work purpose, but I would have been disappointed if this had been a holiday trip.

Dear Brian, Thank you for taking the time to share this feedback with us following your stay. We would like to thank you for your honest and constructive feedback in our partner survey. We have taken onboard many of your recommendations to improve our service to you. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience Please let us know if we can be of any further assistance. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Louisa K. Solo - Confirmed reviews ALL

Good business

Dear Louisa, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.0/5

Simon M. Solo - Confirmed reviews ALL

No food hot food available for 15 minutes when I arrived. Ordered coffee, never arrived after 30 minutes. Appeared very disorganised

Dear Simon, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our restaurant team to address your concerns. It was disappointing to hear that you did not have a more positive experience. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jennifer W. Couples - Confirmed reviews ALL

Staff were friendly and helpful. The room was clean and comfortable.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Kelly S. Business - Confirmed reviews ALL

Stayed for business meeting at project site.

Dear Kelly, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Paul N. Couples - Confirmed reviews ALL

Freezer in fridge needed defrosting and for a renovated room....the lamp on the left side of bed head is already unuseable- cannot switch on (and it stays on), it only flicks on/off!

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I really appreciate your feedback from within the refurbished room as we can now address these issues. I will also highlight your feedback re the 'hard' poached eggs as we should be meeting guest requests such as these. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.5/5

Hayley D. Families - Confirmed reviews ALL

I was disappointed with the location of our room. We were appointed a room, way out yonder! The walk to our room was confusing and somewhat of a maze of people's used wine glasses, that have been left outside the room (these remained outside for the full duration of our stay). Once inside our room it was pleasant and comfortable, but had not been cleaned properly by housekeeping, as my son dropped his earbuds on the floor, when he looked under the bed he pulled out a broken child's toy, a scrunchy and an old sock (not ours!). Then our delightful neighbours started blasting their music, so loud that we couldn't hear our TV. We then decided to go for dinner at the in house restaurant, we have been here previously and thoroughly enjoyed it. The wait staff were lovely, despite bringing me out someone else's meal. I ordered the twice cooked pork belly, which came out as large chewy gelatinous mess, which was disappointing. The pizza was standard, and burger very basic. We then headed back to our room, where the music was still blasting away. As we were staying for a swimming competition, I headed to reception to ask them to address the problem. The staff on reception were lovely, and made a phonecall to the room. Luckily the music was eventually turned down. Due to a wedding reception there were people running up and down the outside corridors until early hours. Not really the stay I was hoping for.

Dear Hayley, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jane S. Business - Confirmed reviews ALL

Great experience, one place in Townsville I fell in love with. The Bungalow my son and I had was right infront of the Lake, that was so beautiful. Just a perfect location. Friendly staff on duty on Sunday afternoon assisted us was so lovely, great customer service. We would go back there again.

Dear Jane, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Claire L. Business - Confirmed reviews ALL

Overall the stay was lovely, we choose the Mercure Townsville every trip north we take due to the facilities and ease of the on site bar, café and restaurant our only dissatisfaction we had was there was an adjoining room to ours and the guests within that room spilt a liquid under the door unbeknown to us and due to the lack of suitcase shelfing/housing in the room one suitcase and personal bag was placed against this access door and several items have been damaged by this liquid which was unfortunately red, stained clothing items and seeped into and damaged our daughters handheld gaming console and one representative sporting shirt.

Dear Claire, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Other web-users rate our hotel

  • 428 reviews 9.2/10 Location
  • 1,356 reviews 5.9/10 Room
  • 1,144 reviews 8.7/10 Service
  • 10 reviews 1.4/10 WiFi
  • 537 reviews 4.6/10 Cleanliness
  • 519 reviews 6.9/10 Food
  • 499 reviews 5.3/10 Comfort
  • 196 reviews 7.7/10 Breakfast

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