Mercure Townsville

Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 2,635 reviews

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Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Townsville

166 Woolcock St

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS:-19.2709, 146.786014

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,635 reviews

TripAdvisor Rating  4.0/5  1,239 reviews

Certificate of excellence 2022

Location suits me!

Customer review rating 4.0/5

Lenore V. Solo - Confirmed reviews ALL

I was comfortable but rooms are looking their age...stains on carpet, found cobwebs behind table and on table legs! Not sure its worth the $200 I paid, few months back $179. From 2008 it's gone from $109, $119,$129. I was a regular back then! I stay because it's close to my children!!

A Big Let Down

TripAdvisor rating 2.0/5

gratrin TripAdvisor review

Very disappointed. We were expecting something better from the Mercure brand. The rooms are as tiny as they can make them. We had to ask for a toaster and microwave. There are no barbeques. Pulled out the freezer drip tray - hadn't been emptied - water went everywhere. Went to check out. Someone had ordered two meals at the restaurant using our room number. Fortunately, we weren't required to pay. Bad security; surely there should have been at least a surname check by restaurant staff.

Well located, a wonderful stay.

Customer review rating 5.0/5

Maria Z. Business - Confirmed reviews ALL

We booked a 4-night stay and were pleasantly surprised to be upgraded upon check-in. Our room was comfortable and well looked after by the friendly housekeeping staff. Taking full advantage of our Accor Plus Member benefits and discounts, we ate at the restaurant, drank at the bar and swam in the pool...overall a great stay in pleasant surroundings and we were looked after by staff who couldn't do enough for us.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The only thing that was not up to standard was a lack of a tooth brush.

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Keep returning because it is such a great stay with excellent staff

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Other web-users rate our hotel

  • 405 reviews 8.7/10 Location
  • 1,339 reviews 6.3/10 Room
  • 1,443 reviews 9.1/10 Service
  • 16 reviews 6.8/10 WiFi
  • 606 reviews 7.2/10 Food
  • 593 reviews 6/10 Cleanliness
  • 473 reviews 5.2/10 Comfort
  • 395 reviews 6.6/10 Amenities

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