Mercure Townsville 4 stars

Customer review rating 4.3/5 10,573 reviews

ALLSAFE approved hotel

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Mercure Townsville
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+ 22 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)Paying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,573 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,194 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Perfect stop

TripAdvisor rating 5.0/5

nemosplace Business - 18/04/2021 TripAdvisor review

I'm away for weeks on end for business and the staff at the Mercure made me feel like home. Great staff at reception and restaurant, the level of inclusivity was 10/10..Management have got the level of interaction between staff and customers very well balanced.

Everything in one place

Customer review rating 4.5/5

Mary Couples - 15/04/2021 Confirmed reviews ALL

Love the fact you dont have to go anywhere restaurant and bar make everything so convenient.

Maintenance and Food issues

Customer review rating 0.5/5

Anonymous Solo - 15/04/2021 Confirmed reviews ALL

The aircon made loud noises all night. Did not get any sleep. My requested well done steak was almost rare. The vent screens in the aircon were very thick with dirt. I reported this to the manager who was very accommodating and attended to my upset. My stay was completely refunded. I could not fault her. The staff were very friendly and helpful.

Great Stay, thank you!

Customer review rating 4.0/5

Jamie O. Families - 15/04/2021 Confirmed reviews ALL

From the minute I was greeted at Reception to the moment we checked out, the Mercure at Townsville provided great hospitality. The staff are so friendly and always willing to help, the rooms are clean and pool area is brilliant. We will be back!

ALWAYS A GREAT STAY

Customer review rating 5.0/5

Alison W. Business - 14/04/2021 Confirmed reviews ALL

WONDERFUL AGAIN, ALL STAFF VERY FRIENDLY AND HELPFUL, WE ALWAYS ENJOY OUR TIME AWAY EVEN IF ON BUSINESS.

Restaurant and Bar let the stay down

Customer review rating 2.0/5

Yvonne Business - 14/04/2021 Confirmed reviews ALL

The restaurant and bar were wholly understaffed for the number of guests staying (13th April). The staff appeared very inexperienced when dealing with large queues and appeared to have no support. My meal from the restaurant was not as described in the menu, was approximately 150g not 300g, so tough my steak knife struggled to cut it, was chewy and had no flavour. I received 2 tiny potatoes and the sauce was so think that when I turned the ramekin upside down it was solid. There was no Restaurant Manager on duty to discuss my concerns with, so I had to go back to the bar. Whilst I was offered a refund, I went to my room very hungry. The restaurant staff did not ask me if there was an issue when clearing my virtually unbeaten meal from - again lack of training/experience.

Good stay

Customer review rating 4.5/5

Glandy A. Families - 13/04/2021 Confirmed reviews ALL

Good stay during our holy week holidays. The staff kindly accommodated us to transfer us near to one of our friend’s room who got a separated booking.

Lovely friendly hotel

Customer review rating 5.0/5

Julie C. Couples - 13/04/2021 Confirmed reviews ALL

Arrived late at night so really didn’t get a great impression till we opened the blinds the next morning. Lovely view of the lake, the room was nice and large very clean lovely renovated bathroom . My only criticism is the room is very brown, maybe some blues, greens to pick up the tropical area you are located in . A fake green plant or real in the room , display cushions on beds , a bed scarf at the bottom of bed with the colours would all brighten up the room and heighten the room standard as this is your luxury room. Your pool area is lovely your restaurant serves food of a high standard and your staff are very attentive and friendly. Having tried to walk around the lake was almost impossible , I know this is not your problem but perhaps you can brings this to the attention of the local council, as this could also be a selling point for your hotel . Overall good experience .

Well located

Customer review rating 5.0/5

Joan B. Friends - 13/04/2021 Confirmed reviews ALL

Stayed because of a wedding. Beautiful decor and great food. It was good to be able to easily access own room

Definitely well located. Staff were excellent nothing too much trouble.

Customer review rating 5.0/5

Brett T. Families - 13/04/2021 Confirmed reviews ALL

We stayed there because our daughter had her wedding reception there. Margaret Cotton was exceptionally in all aspects of organising this event, the staff throughout the complex including the house keeping staff were always polite,happy and nothing was never too much trouble. If my husband and I lived in Townsville we certainly would recommend the Mecure Townsville and wouldn’t It hesitate to stay there again next time we are in Townsville Thanks again.

Well located

Customer review rating 4.0/5

Tracey Families - 12/04/2021 Confirmed reviews ALL

Nice stay

Relaxing stay

Customer review rating 5.0/5

Ke… Families - 12/04/2021 Confirmed reviews ALL

Enjoyed our stay relaxing by the pool. Comfortable rooms and good food.

Customer review rating 4.5/5

Harry M. Business - 12/04/2021 Confirmed reviews ALL

nice pleasant stay - no issues at all

"Good stay"

Customer review rating 4.5/5

Cora W. Couples - 12/04/2021 Confirmed reviews ALL

Friendly customer service

Good stay, well looked after

Customer review rating 5.0/5

Robert J. N. Couples - 12/04/2021 Confirmed reviews ALL

Overall very good service expecially front desk and restaurant. Especially Stacey and Faith

Good location

Customer review rating 4.0/5

Diane F. Families - 11/04/2021 Confirmed reviews ALL

Our stay was very pleasant some rooms could do with some cosmetic work

Great pool

Customer review rating 3.5/5

Mr. B. L. Business - 11/04/2021 Confirmed reviews ALL

Breakfast hot food was cold and overcooked unfortunately, dinner was nice however. The power went out to the whole hotel for a number of hours without any advice or information to hotel guests which was disappointing.

Disappointed

Customer review rating 2.5/5

Emma Couples - 11/04/2021 Confirmed reviews ALL

Unfortunately we arrived to a dirty run down motel room. Our toiletries had marks all on them, carpets were stained, walls filthy and bugs apparent.

Excellent

TripAdvisor rating 4.0/5

notgreynomad Business - 02/04/2021 TripAdvisor review

Location is very handy to most of Townsville. The rooms are large and very comfortable if staying more than just overnight. Parking and access is easy. The restaurant provides good quality meals in a relaxed tropical setting. Nice appropriate music playing in the background The pool area is very resort like BUT the best part really is the staff they are very very good. very welcoming but very professional as well.

A relaxing couple of days

TripAdvisor rating 5.0/5

JASTOWNSVILLE 09/03/2021 TripAdvisor review

Our room was clean with a nice decor. Bed was comfortable, but a choice of pillows would have made our sleep better. Staff were friendly and helpful at reception and in the restaurant/bar area. We dined in Celcius restaurant for dinner and breakfast whilst there. Although the menu was not extensive due to Covid restrictions, our meals were well cooked and nicely presented. We had a very enjoyable time.

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