Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,776 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference and event spaces

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

We welcome you to join us at Celsius Restaurant & Bar, whether in the intimate dining room or on the poolside deck. Enjoy creative cuisine highlighting seasonal ingredients sourced from the nearby North Queensland countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,776 reviews

Customer review rating 4.0/5

Jennifer J. -. S. Families - Confirmed reviews ALL

We appreciate the service at the bar and restaurant the most! Attentive, friendly and very efficient staff. We could not fault their service, thank you!!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.0/5

Dawson K. Couples - Confirmed reviews ALL

The service was really good every one was really nice. Nice room, really pretty scenery. Loved the restaurant service and food. The only thing I would fault is that none of the lights in the room worked. Which makes it hard if you want to get ready for a night out or need to use the bathroom.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. Regarding the lights we do a have system that can bus confusing as we have master switches at the door and the bedside. Our staff would have been able to assist you in this regard but not sure you reached out to them. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.0/5

Jamie M. Families - Confirmed reviews ALL

Not been able to use your Accor membership and still having to pay the 15% surcharge for the long weekend was a little disappointing. Also the pool only having one ladder at the end near the spa made it a little tricky walking back to the other end where the chairs where to get your towels after having to walk through the deck area.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. In regards to the Accor discount it is clearly stated as one of the conditions of the membership, which for all other days of the year are very generous. Due to the weekend rates we have to pay there is no option but the add a surcharge otherwise we would lose money. We understand your disappointment but as a business we have no other option. We did have two ladders but one broke about a week ago and we are currently sourcing another one so again apologise for this. We trust you enjoyed the other parts of your stay with us. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 3.0/5

Michael M. Business - Confirmed reviews ALL

If I was the chef here I would be looking for a new meat supplier pronto, the rib eye was tougher than my left gum boot and the sausage on the breakfast buffet tasted like sawdust.

Dear Michael M., We very much appreciate your frank and honest comments regarding your stay at the Mercure Townsville. We are disappointed to hear that you did not enjoy your meals in the restaurant. I will pass these comments onto the Chef who will look into your feedback and we sincerely apologise for the inconvenience you endured. Thank you again for sharing your experience, and we hope your next visit will be a more pleaant one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.5/5

Michael H. Business - Confirmed reviews ALL

Seamless check in and enjoyable dining experience. Room was well appointed for a business traveller.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Other web-users rate our hotel

  • 427 reviews 9.2/10 Location
  • 1,445 reviews 6/10 Room
  • 1,239 reviews 8.8/10 Service
  • 29 reviews 1.4/10 WiFi
  • 587 reviews 5.3/10 Cleanliness
  • 585 reviews 7.3/10 Food
  • 527 reviews 5.3/10 Comfort
  • 207 reviews 7.8/10 Breakfast

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