Great location, love the pool, friendly staff, having restaurant open for all meals with bar is very good

Enjoyed the stay at Mercure Townsville. Loved the resort feel.

Very well looked after

I stay at Mercure for work and it’s not bad but it needs some serious updating and every room I have been in has no PowerPoints ???

Great.

The team at the Mercure Townsville have always made me welcome. Long term staff greet me with a hug when they see me there although I only get to Townsville once or twice a year now days. The staff on reception are great and although there are some newish staff the longer-term ones know me well. They always have a lovely smile of welcome and they make you feel welcome when you arrive. There are so many and to try and name them all is difficult but staff like Hayley and Nicola. Ruth is the greatest and always has a smile when she sees you. The staff in the restaurant are also the greatest. Faith, Bobbie and all the rest can’t do enough for you. I have stayed at the Mercure Townsville since the 1990’s and would not go back if they weren’t the greatest. Although I have only mentioned a few staff they are all great people even the newer staff like Tracey and Hanna show they are staff that will continue the tradition of welcoming guests to the hotel.

Room was clean and tidy but a refresh would be good Room was noisy because of water flow in pipes from other rooms

My mother & I enjoyed our stay overnight. Very helpful & welcoming staff. Room was comfortable however you had to leave them main light on over the tv for any other lights to work. Was annoying shining in your face.

All again went well at the Mercure Townsville. Despite the inclement weather, the stay was as it should be. My only gripe is that in this day and age, climbing under a table to find a powerpoint to charge a smart phone/ tablet located over 2 metres away from a bedside was very awkward- some parts of the room could do with a refresh/upgrade.

Very happy with all the facilities and service.

Had an overnight stay while in Townsville. Staff at check-in were friendly and room was nice and clean.

Rooms are very small and cramped. The carpet smelled of urine. We had to regularly ask for shampoo, tea bags, coffee and toilet paper. The food in the restaurant wasn't good. But the reception staff were fabulous.

Staff are amazing and always keen to assist when requested. The only issue I have is the wifi in the rooms. I was staying in 288 and typically have a room done that way. The wifi either doesn’t pick up or too weak to use. Not a big issue however a little annoying at times.

Be carefull to be not placed in unfurbished rooms at full rate, one of mine had a bad smell of mould, my mother got stuck in her room when the door swelled and jammed shut, was ok after they moved us both to nicer rooms, paid full price, very dissapointed...

Have never stayed there before as we always stay in Palmer Street. From the time we arrived till check out, it was fantastic. The refurbished rooms are beautiful. Bit small but adequate. The food and service was excellent in the restaurant. It was very busy but the staff were up to the task. The staff everywhere were so good. We have never stayed there due to some negative comments posted. You can never please some people, but it is a definite for us now.