Mercure Townsville 4 stars

Name: Mercure Townsville
Address: TOWNSVILLE, 4812, AUSTRALIA
Telephone: (+61)7/47594900
Rating: 4.1

4.0/5

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Mercure Townsville

Mid-scale hotel for business trips or leisure

Mercure Townsville is the perfect choice when visiting this wonderful region in North Queensland. Whether your travelling for business or leisure, you'll find everything you need at Mercure, and our friendly team will make you feel welcome. Laura Ousby

Mr Steve Wellsteed, Hotel Manager

Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

Situated just minutes from the centre of Townsville, Mercure Townsville offers guests the ideal base for exploring the city and its surrounds. Guests staying at this contemporary Townsville hotel are within easy reach of the city's sporting and cultural a ttractions, its many restaurants and shops, the Flinders Street entertainment precinct and the Strand development. Located close to Townsville's port, the hotel also allows guests to explore nearby Magnetic Island, home to an array of flora and fauna.

Situated close to the city centre and airport, Mercure Townsville provides an excellent base for exploring the region. Guests can explore Townsville and its surrounding attractions, such as Magnetic Island, the Great Barrier Reef and Billabong Sanctuary.

Hotel extras

Unlimited free WiFi throughout
Outdoor pool, floodlit tennis courts, gym access
Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner
Indoor and outdoor conference space
Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Unlimited Free WiFi throughoutMercure Townsville features free, unlimited, high speed WiFi throughout the hotel, including all guest rooms, conference rooms, public areas and Celsius Restaurant & Bar
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Laundromat
Currency exchange
Porter

Outdoor unheated pool
Fitness centre (Nearby)
Babysitting on request

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0600 - 2200
- Opening hours : Week-end 0700 - 2200
Snack & beverage machine

10 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Contact email

Check-in from 14h00

Check out up to 11h00

By plane
TOWNSVILLE At 3km / 1.86 miles
By boat
SUNFERRIES At 5km / 3.13 miles
By train
TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodations

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Rooms (5)
Suites (2)

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 15m²
Views: Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 15m²
Views: Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Superior Room 1 King Bed

Max. number of persons: 2
Area: From 15m²
Views: Lake side, Garden side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Superior Room 2 Single Beds

Max. number of persons: 2
Area: From 15m²
Views: Lake side, Garden side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Premium Room 1 King Bed

Max. number of persons: 2
Area: From 15m²
Views: Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Deluxe Room 1 King Bed

Max. number of persons: 2
Area: From 24m²
Views: Lake side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Family Room 1 Queen and 2 Single Beds

Max. number of persons: 4
Area: From 24m²
Views: Lake side, Garden side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone(...)

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

12:00 - 18:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

CELSIUS BAR

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 302 m²
Maximum capacity: 300 people
Maximum banquet capacity: 200 people

Find out more

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Enjoyable and relaxing however there was a big Christmas Party on the Saturday afternoon and it was very noisy and I could hear the bass going thump thump into the evening which made it difficult to go to sleep. I was grateful for our room being on the ground floor for my mum with her walker except it was too close to the party - plus we had no warning except seeing the party being set up. The service in the restaurant at night needs to be improved - either more staff or they need to be trained to come around and clear tables quicker, check if we are having dessert sooner, check on drinks, if the food is okay etc not wait for me to get their attention to get any service. The venue is lovely and the pool was terrific. Breakfast was excellent. Our dinner the first night, the parmi was burnt and tough - I didn't complain because I didn't want to upset my mum- it was shocking, however, the dinner menu the second night, the food was perfect and delicious. The reception people were excellent as was parking facilities and the room was clean and comfortable.

Pleasant and comfortable.

Lorraine T. Business - 02/12/2019 Confirmed reviews ALL

Enjoyed the tropical atmosphere and general casual ambiance of the accommodation. It was easy to relax and appreciate the pool side open air setting. Slept well though the bed was a bit on the hard side. Was satisfied with the cleanliness of the accommodation and how quiet is was at night. The only thing I missed was having a jug for cold water in the fridge. It was good to see an appreciation for the local wildlife and having the possums on site.

Very Simple & Very Welcoming.

Clare T. Business - 02/12/2019 Confirmed reviews ALL

Quick and easy to check in, very clean and felt like home.

Family stay

Kristie Families - 02/12/2019 Confirmed reviews ALL

I stayed 5 nights with my daughters who are 7 and 1 in room 187. Whist the room is a great size it desperately needs updating. The bathroom is.... awful. In saying that, the service from front desk is fantastic

Relaxing

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Excellent staff and a great room. Not a great fan of the pool right next to the dining area but nothing you can do about that.

I enjoy my stay at Mercure Townsville

Kayleen Couples - 01/12/2019 Confirmed reviews ALL

I attended a Xmas Party at hotel so decided to stay as well, reception staff helpful.

One Night Stay

Anna Business - 01/12/2019 Confirmed reviews ALL

Overall it was great, loved the pool and the room was comfortable. We have stayed at your hotel a few times before and this was the first time that we opened our room and it was already occupied by someone else, not the best impression after we have just been on the road for 5 hours and all we wanted to do was relax. The receptionist did bring us another room key but was not very apologetic for such a big mistake. The only other thing was how long 1 kids meal took to make, 30min.

Friendly staff

Patrice B. Business - 01/12/2019 Confirmed reviews ALL

It was ok. I had asked for a room near reception as I was travelling alone at night but ended up right around the back which wasn't ideal Check in was a friendly experience. Place is looking dated but I guess that is the signs of the economy in Townsville.

Very satisfied

Patrick L. Business - 01/12/2019 Confirmed reviews ALL

We were welcomed the room was great were were upgraded, very nice When we checked out we were treated with great care and we needed to make further bookings and the lady was very patient and very helpful.

Wonderful staff

Anonymous Business - 01/12/2019 Confirmed reviews ALL

The staff was wonderful, nothing was any trouble for them. We were very satisfied with the meal and venue for our function.

Relaxing stay, exceeded expectations

Catriona C. Families - 01/12/2019 Confirmed reviews ALL

Everything was easy at this hotel, check in, friendly staff, great room, the facilities, the pool and surrounds fantastic, Good breakfasts including the coffee.

Ally Couples - 01/12/2019 Confirmed reviews ALL

Special thanks to restaurant Manager Stacey for making our stay fantastic. With her right hand lady Von this duo should right the manual for customer service at all Accor hotels! Room location was very disappointing not what you would expect for a premium room at all :-( and yet again no room upgrade given even though it was requested. Food was great and most of the staff were super friendly and helpful. More frozen cocktail flavors and coronas would have made the bar better and we wouldn’t of left at all! Beautiful resort with a great location. Felt like our own little island as not many guests around.

Relaxed and no issues

Sue D. Friends - 30/11/2019 Confirmed reviews ALL

Wonderful, staff absolutely lovely and very helpful.

November Trip 2

Stephen T. Business - 30/11/2019 Confirmed reviews ALL

As usual: staff are great and make the stay enjoyable. Dining was good and bar staff looked after my guests on the 2nd night.

Andrew John G.

Andrew J. G. Business - 30/11/2019 Confirmed reviews ALL

Always look after and that is why I stay here,Thank you.

It was nice.

Jodie Solo - 29/11/2019 Confirmed reviews ALL

Staff were friendly

Anonymous Business - 29/11/2019 Confirmed reviews ALL

The resort is lovely but the shelf in the shower is a real hazard. Why would you put a glass shelf there? It is so stupid as the shower head won’t move and is too short so you are fighting with the shelf to get to the shower

Great stay

Casey P. Business - 29/11/2019 Confirmed reviews ALL

My stay at Mecure Townsville was great. Room was clean and comfy and service was amazing. Pool, bar and restaurant were well serviced.

Anonymous Business - 28/11/2019 Confirmed reviews ALL

The room was very comfortable. The dining experience was very good. The airconditioner in the room that I was staying in was blowing rubbish all over the end of the bed. Reception was advised on checkout. The toilet was not cleaned properly.

Pauline Business - 27/11/2019 Confirmed reviews ALL

Staff were pleasant and helpful at all times. I have stayed there on previous occasions. The surroundings and area are very welcoming.

Our most recent 20 reviews

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