Mercure Townsville 4 stars

Customer review rating 4.3/5 9,435 reviews

Mercure Townsville
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodations

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Menu (PDF)

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,435 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,158 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Schöne Anlage

Customer review rating 4.3/5

Emma W. Friends - 05/04/2020 Confirmed reviews ALL

Time of Covid19. I couldn't do anything in the hotel. And I really don't be able to give an feedback.

Dear Emma, We very much appreciate your review regarding your stay at the Mercure Townsville during this difficult and uncertain time in our world we live in. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Great location And beautifully set out

Customer review rating 4.3/5

Suzanne H. Solo - 01/04/2020 Confirmed reviews ALL

Staff were very helpful and friendly and the rooms were nice and clean

Dear Suzanne, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Great stay

Customer review rating 4.3/5

Anonymous Families - 29/03/2020 Confirmed reviews ALL

Easy stay in a well located hotel. Close to food places and central to city and suburbs.

We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Reasonable stay

Customer review rating 4.3/5

Richard F. Friends - 29/03/2020 Confirmed reviews ALL

Staff were good. Room was another story. My daughters bed was stained & torn. The desk you could find much better in a second hand store. In saying that the room was clean. Being an Accor member of 20 plus years I was pretty disappointed

Dear Richard, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry the room was disappointing and hindered your stay with us. Our standard rooms are in need of a refurbishment and our general manager is in current discussions with our owners in regards to this occurring hopefully in the very near future. We very much appreciate though your thoughts on your experience in your room so please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikola Murphy Rooms Division Manager

Pleasant stay

Customer review rating 4.3/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

The staff were helpful on arrival. The room was adequate, with the room clean & tidy.

We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

Very good

Customer review rating 4.3/5

Rose Solo - 27/03/2020 Confirmed reviews ALL

First my surname is Duffy not B. , which I felt disappointed that whoever took my booking details didn’t spell my surname properly. I did enjoy my stay, room was very clean and comfortable.

Dear Rose, We very much appreciate your comments regarding your stay at the Mercure Townsville and firstly I would like to apologise for our miss spelling of your surname. I have amended this now in our system for future but again my sincere apologies. We are delighted though to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Beautiful location

Customer review rating 4.3/5

Horace Couples - 26/03/2020 Confirmed reviews ALL

Great room and lovely staff

Dear Horace, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Sincerely, Nikola Murphy Rooms Division Manager

Good stay

Customer review rating 4.3/5

Stephen S. Couples - 26/03/2020 Confirmed reviews ALL

Last minute booking, easy check in, great staff.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

10 out of 10 yet again

Customer review rating 4.3/5

A. F. Families - 25/03/2020 Confirmed reviews ALL

Absolutely Love staying here, The staff are amazing the facility is fantastic, we are already planning the next visit. With the Covid 19 Virus Pandemic we are all facing I wish the staff all the best, Hang in there we are all in this together.

Dear A., We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. We also appreciate your best wishes during this pandemic and we too hope you stay safe and well. Thank you again for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

Very enjoyable as it always is.

Customer review rating 4.3/5

Mike T. Business - 25/03/2020 Confirmed reviews ALL

Pleasant staff in reception and in your restaurant. Ruth Prudeux always recognises me and comes and says hello, a fantastic asset to your business. Meals always excellent, I even had my lunch with you and it too was first rate.

Dear Mike, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team but in particular with Ruth. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager
Customer review rating 4.3/5

Jenni L. Business - 24/03/2020 Confirmed reviews ALL

As a FIFO worker I like the convenience and polite efficient staff, but unfortunately the food menu is very limited and has not changed at all for seasons and there doesn’t seem to be any weekly specials or snack food like toasted sandwiches and light meals with variety.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive & constructive feedback and I will be sure to share your comments with our team. I have in particular shared you feedback regarding our menu to our executive chef and restaurant manager to take on board. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Great location, fantastic service

Customer review rating 4.3/5

John B. Business - 23/03/2020 Confirmed reviews ALL

We were greeted by the reception staff and they have fantastic attitudes we felt at home straight away.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team but also in particular with Nicholas. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager

Comfortable the hospitality

Customer review rating 4.3/5

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

Comfortable and peaceful

We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Good Facilities

Customer review rating 4.3/5

Luke Families - 23/03/2020 Confirmed reviews ALL

The rooms were clean, the facilities were well presented, staff were friendly and helpful.

Dear Luke, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Great stay no issues

Customer review rating 4.3/5

Thomas B. Business - 22/03/2020 Confirmed reviews ALL

Had a great experience staff were very polite and helpful

Dear Thomas, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Sincerely, Nikola Murphy Rooms Division Manager
Customer review rating 4.3/5

Anonymous Business - 22/03/2020 Confirmed reviews ALL

Warmly welcoming

Dear Alice, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive & also constructive feedback to take on board. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Nice stay

Customer review rating 4.3/5

Harry M. Business - 21/03/2020 Confirmed reviews ALL

easy going team and nothing was a problem

Dear Harry, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Great Stay

Customer review rating 4.3/5

James N. Business - 21/03/2020 Confirmed reviews ALL

As always Mercure Townsville is a great place to say. Centrally located and the staff are always willing and able to help when requried

Dear James, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel once again. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Sincerely, Nikola Murphy Rooms Division Manager

Great stay

Customer review rating 4.3/5

Michael Families - 20/03/2020 Confirmed reviews ALL

We had a great stay here. Whilst the rooms were a little dated, they were comfortable and the beds were excellent. Will definitely return in the future!

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Rooms Division Manager

Enjoy stay and wonderful customer service from when we checked to checked out!

Customer review rating 4.3/5

Miriana M. Couples - 19/03/2020 Confirmed reviews ALL

Thank you so for the wonderful experience and a lovely and comfortable stay, I would like to highlight the wonderful support and service from Aussie and Brodie at reception. Thank you again for all your wonderful customer service. 10 out of 10!

Dear Miriana, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team but in particular with Ossie & Brodie. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Rooms Division Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in townsville