Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 2,928 reviews

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Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,928 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Very dirty rooms

Customer review rating 0.5/5

Donovan L. Business - Confirmed reviews ALL

I have stayed in many Accor hotels and this one was a shocker-Inhave never experienced such a dirty room from the carpets, to the curtains, walls etc. I will never stay in this hotel again.

Dear Donovan, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. As a brand and a hotel, we pride ourselves on our customer service and our product. Unfortunately, it appears that we did not adhere to these standards and for that I apologise. Please be assured this is being investigated to ensure that the team are meeting the standards we set. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Good Stay

Customer review rating 4.0/5

Gus M. Business - Confirmed reviews ALL

Enjoyable and comfortable visit

Dear Gysbert Gus M. Von Furstenrecht, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Apologies for the WIFI not working properly. We are in the process of upgrading it throughout the entire property and hope to have this completed in the coming months. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

A very nice hotel

Customer review rating 5.0/5

Am Friends - Confirmed reviews ALL

We have a clean room and the staff are very friendly and accomodating.

Dear Apple, Thank you so much for a lovely review. We enjoyed having you here and we hope that you are coming back soon. I will pass on your feedback to the manager on duty as well. All the best and please let us know if we can be of any further assistance. Kind regards, Michael Rignall General Manager Mercure Townsville

Beautiful Staff

Customer review rating 4.5/5

Lisa B. Couples - Confirmed reviews ALL

We were so warmly welcomed by all your beautiful Staff, from Reception, to Restaurant and Housekeeping. Found the rooms very small , but clean and comfortable. The grounds, pool and Restaurant were all fantastic. Property is a little out of town but next to a large shopping centre nearby. A special thank you to Faith in the Restaurant, what a professional, helpful , welcoming lady. We loved staying here

Dear Lisa, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Run down, over priced.

Customer review rating 2.0/5

Scott Couples - Confirmed reviews ALL

Our room was very small, smelled very damp/musty, the entry doorway was rusty and not maintained, the shower drenched the entire bathroom floor. The noise from the shower was extremely loud, impossible to sleep beside in the quiet of 6am. The restaurant was ok, however staff didn’t seem well connected to booking availability so we just ate elsewhere.

Dear Scott, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. We have been in discussions with our owners in regard to a refurbishment program for the rooms which commenced late last year. This will involve many changes including new door frames for the ground floor rooms and a revamped bathroom as well. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

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Other web-users rate our hotel

  • 410 reviews 8.9/10 Location
  • 1,371 reviews 6.2/10 Room
  • 1,390 reviews 9.1/10 Service
  • 23 reviews 2.1/10 WiFi
  • 619 reviews 7/10 Food
  • 558 reviews 5.8/10 Cleanliness
  • 531 reviews 5.3/10 Comfort
  • 433 reviews 7.1/10 Amenities

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