Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 3,297 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,297 reviews

TripAdvisor Rating  4.0/5  1,273 reviews

Upgrade was great but not practical

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

The room was clean, and lovely. However I had ordered a queen room with an extra bed in the event one of our party wanted a bed to stay in. I was upgraded to a lovely king room with 1 bed only. I also had to carry my luggage upstairs which was a bit heavy and required a few trips. I ended up being separated from the rest of my party. I loved I was upgraded but it was practical as there were 5 rooms booked from our party and I was separated from the others.

Dear Lyn, We very much appreciate your comments regarding your stay at the Mercure Townsville. Apologies that the staff did not explain about the upgraded accommodation. I will address this with the team to ensure these discussions are had with our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great

Dear Joe, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Stayed for a wedding

Customer review rating 4.0/5

J&b Couples - Confirmed reviews ALL

We enjoyed our stay. Room was nice.

Dear Jay, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. The hotel is installing more power points into the rooms as part of the refurbishment program. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Really good motel

Customer review rating 5.0/5

Lena S. Families - Confirmed reviews ALL

Nice Staffs

Dear Lena & Latiqua, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Average

Customer review rating 3.0/5

Jp Business - Confirmed reviews ALL

Very average. Bathroom quality is very low with weird shelf stopping me from standing undershower. Room quality highly variable for same price.

Dear James, Thank you for taking the time to share this with us. Apologies that the room did not meet your expectations. The hotel has been refurbishing a large number of rooms and will continue throughout 2025. This includes upgrading our bathrooms amongst many other changes. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

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Other web-users rate our hotel

  • 435 reviews 9.2/10 Location
  • 1,566 reviews 6/10 Room
  • 1,476 reviews 8.9/10 Service
  • 47 reviews 1.4/10 WiFi
  • 687 reviews 7.1/10 Food
  • 652 reviews 5.2/10 Cleanliness
  • 587 reviews 5.2/10 Comfort
  • 453 reviews 6.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.