Mercure Townsville

Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.4/5 2,493 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS:-19.2709, 146.786014

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Our guest reviews

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,493 reviews

TripAdvisor Rating  4.0/5  1,233 reviews

Certificate of excellence 2022

Convenient location. Visiting dying sister-in-law.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The room we had was one of the refurbished rooms. The bathroom was an excellent size. We had trouble with the door locking. The grounds are still nice. A lot of metal around the doors have rusted. Breakfast wasn't as nice as it was when we previously stayed there about a month ago. We will stay there again when we have to come to Townsville.

Out Dated

Customer review rating 1.5/5

Sarah Business - Confirmed reviews ALL

The staff were lovely but the facilities were poor. The aircon in my room did not have all functions and the remote was broken so I could not read the screen. The bed was uncomfortable and the pillows were so thin and obviously had not been replaced in a long time. The towels and sheets were also harsh and thin as if they also had not been replaced. The tv did not have many features that most modern TVs or hotel/motels have and the satellite kept dropping out so I was unable to watch anything. The walls were very thin and any one who walked past including trolleys made so much noise at all times of night. The buffet breakfast was mediocre - the mushrooms and eggs had no flavor or seasoning and the sausages were so hard and old they were inedible (which shouldn't be the case as I arrived at 6:15am for breakfast). The parking was easy.

Customer review rating 4.0/5

Tanya C. Business - Confirmed reviews ALL

Restaurant food very good. Staff went above and beyond with the little things. For example- we’d had a very early morning flight & when we arrived I was dying for a hot chocolate before starting our course. The wonderful lady in the restaurant quickly helped me out & got me a delicious hot choc. It’s the little things that make your day. Check in & check out was quick & easy. Rooms clean.

Well located, Clean & very pleasant room. But very short on power points for this day & age.

Customer review rating 4.0/5

Allan G. Families - Confirmed reviews ALL

Room was fairly good. Reataurant food was very good.

Great location and rooms.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Lovely, clean and spacious room. Grounds was beautiful and staff more than welcoming and helpful.

Friendly place to stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great location, love the pool, friendly staff, having restaurant open for all meals with bar is very good

Clean and comfortable

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Enjoyed the stay at Mercure Townsville. Loved the resort feel.

Dear Geetha, Your feedback was so wonderful to read, thank you. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Customer review rating 5.0/5

Kym B. Business - Confirmed reviews ALL

Very well looked after

No enough power points

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I stay at Mercure for work and it’s not bad but it needs some serious updating and every room I have been in has no PowerPoints ???

Very welcoming & hospitable staff. Nice rooms.

Customer review rating 4.0/5

Tammi Business - Confirmed reviews ALL

Great.

Hi Tammi, Thank you for sharing this. I completely understand and yes we have certainly had some challenges throughout COVID in the kitchen. We are however pleased to be coming out the other side and I am sure that our new menu will be really well regarded; I hope to have this launched by mid June at the latest. I have also made a note on your profile regarding room service and the team will share some news with you on your next stay. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

The greatest staff

Customer review rating 5.0/5

John P. Solo - Confirmed reviews ALL

The team at the Mercure Townsville have always made me welcome. Long term staff greet me with a hug when they see me there although I only get to Townsville once or twice a year now days. The staff on reception are great and although there are some newish staff the longer-term ones know me well. They always have a lovely smile of welcome and they make you feel welcome when you arrive. There are so many and to try and name them all is difficult but staff like Hayley and Nicola. Ruth is the greatest and always has a smile when she sees you. The staff in the restaurant are also the greatest. Faith, Bobbie and all the rest can’t do enough for you. I have stayed at the Mercure Townsville since the 1990’s and would not go back if they weren’t the greatest. Although I have only mentioned a few staff they are all great people even the newer staff like Tracey and Hanna show they are staff that will continue the tradition of welcoming guests to the hotel.

Dear John, What a wonderful piece of feedback for me to read, thank you! Our team always love to receive positive feedback and I know that reading your email will put a smile on everyone's faces. Thank you for sharing this and please let us know when you are returning in the future. Kind regards, Daniel Lewis General Manager Mercure Townsville

Noisy

Customer review rating 3.0/5

Alan Couples - Confirmed reviews ALL

Room was clean and tidy but a refresh would be good Room was noisy because of water flow in pipes from other rooms

Welcoming

Customer review rating 4.0/5

Sonja Families - Confirmed reviews ALL

My mother & I enjoyed our stay overnight. Very helpful & welcoming staff. Room was comfortable however you had to leave them main light on over the tv for any other lights to work. Was annoying shining in your face.

Good location, good customer service.

Customer review rating 4.5/5

Bradybunch Business - Confirmed reviews ALL

All again went well at the Mercure Townsville. Despite the inclement weather, the stay was as it should be. My only gripe is that in this day and age, climbing under a table to find a powerpoint to charge a smart phone/ tablet located over 2 metres away from a bedside was very awkward- some parts of the room could do with a refresh/upgrade.

Centrally located

Customer review rating 4.5/5

George W. J. Solo - Confirmed reviews ALL

Very happy with all the facilities and service.

Very pleasant stay

Customer review rating 4.5/5

Ian Solo - Confirmed reviews ALL

Had an overnight stay while in Townsville. Staff at check-in were friendly and room was nice and clean.

Dear Ian, Thank you so much. We loved having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Cramped

Customer review rating 3.0/5

Kym Couples - Confirmed reviews ALL

Rooms are very small and cramped. The carpet smelled of urine. We had to regularly ask for shampoo, tea bags, coffee and toilet paper. The food in the restaurant wasn't good. But the reception staff were fabulous.

Dear Kym, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the multiple issues you experienced during your time here. Of particular concern is the smell you have described in your room. I have spoken with our housekeeping team and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Daniel Lewis General Manager Mercure Townsville

Convenient location

Customer review rating 4.5/5

James R. Business - Confirmed reviews ALL

Staff are amazing and always keen to assist when requested. The only issue I have is the wifi in the rooms. I was staying in 288 and typically have a room done that way. The wifi either doesn’t pick up or too weak to use. Not a big issue however a little annoying at times.

Dear James, Thank you for taking the time to share this feedback with us following your stay. We are currently working on addressing this WIFI issue and hope to have a resolution in the coming months. Please let us know if we can be of any further assistance. Kind regards, Daniel Lewis General Manager Mercure Townsville

Carefull here

TripAdvisor rating 2.0/5

davidlewkowski TripAdvisor review

Be carefull to be not placed in unfurbished rooms at full rate, one of mine had a bad smell of mould, my mother got stuck in her room when the door swelled and jammed shut, was ok after they moved us both to nicer rooms, paid full price, very dissapointed...

Easter weekend 2022

TripAdvisor rating 5.0/5

spencerchris144 TripAdvisor review

Have never stayed there before as we always stay in Palmer Street. From the time we arrived till check out, it was fantastic. The refurbished rooms are beautiful. Bit small but adequate. The food and service was excellent in the restaurant. It was very busy but the staff were up to the task. The staff everywhere were so good. We have never stayed there due to some negative comments posted. You can never please some people, but it is a definite for us now.

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