Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,614 reviews

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Mercure Townsville - Image 1
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Mercure Townsville - Image 4
166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Resort style with Townsville's largest free-form outdoor pool set on 11 acres of gardens

  • Enjoy alfresco dining overlooking the pool and lush gardens at Celsius Restaurant & Bar

  • Contemporary, spacious rooms with peaceful garden, pool or lake views

  • Modern indoor & outdoor conference facilities filled with beautiful natural light

  • Located just 2km from the airport with complimentary on-site parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic King, special access, 1 king bed

Photo out of - Classic King, special access, 1 king bed

Enjoy tranquil garden views in this thoughtfully designed accessible room. Combining contemporary style with enhanced comfort, it features a King bed and single sofa-creating a calm, welcoming, and functional retreat for business or leisure.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
  • Accessible room
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Unwind in the Classic King Room, a thoughtfully designed space blending contemporary style with everyday ease. Ideal for business or leisure, it features a plush King bed and single sofa to create a welcoming retreat for modern travellers to recharge.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Unwind in the Classic Garden Side King Room, where comfort meets peaceful garden views. Perfect for corporate guests or couples, this stylish space features a plush king bed and single sofa, offering a relaxed and welcoming retreat to recharge.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Indulge in the comfort of a pillow topped king bed in these stylishly designed rooms. With convenient access to hotel facilities and impressive views of the resort pool or Lake Curralea, these rooms provide all the comforts of home and more.

  • Views:

    Garden View or Lake View or Pool side

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Newly remodelled with a modern expansive bathroom, our premium rooms combine comfort and style in a sophisticated design. With LED lighting throughout, get connected with unlimited WIFI perfect for your next business trip.

  • Views:

    Garden View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The upstairs deluxe twin room invites you to relax with two luxurious queen beds before enticing you outside to enjoy the sweeping views of Lake Curralea from your private balcony.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Family Room 1 Queen and 2 Single Beds

Photo out of - Family Room 1 Queen and 2 Single Beds

This well-appointed room cater for all your family needs; with 1 Queen size bed and 2 single beds you can comfortably accommodate your family for a good nights rest. You will also enjoy the fantastic views of the lake on your own outdoor area.

  • Views:

    Garden View or Lake View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Fully self-contained bungalow with 2x bedrooms (1 king bed and 2x singles), spacious lounge area with TV and dinning table, 4x burner induction cooktop, microwave, dishwasher, outside verandah, fully air-conditioned and free WIFI for ALL members.

Max. number of persons
4
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Induction hobs
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 204 rooms
  • 2 rooms for people with reduced mobility
  • 14 family rooms
  • 8 connecting rooms
  • 204 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Well-being

Resort Pool

  • Outside
  • On site

Gym

  • On site

Plus Fitness 24/7 Additional charge

  • Nearby

Sports and leisure

Tennis

  • On site

Tennis

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 6 m / 6 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

CELSIUS RESTAURANT

Photo out of - CELSIUS RESTAURANT

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Cooking style
International
Capacity
90
Accessibility
Accessible service
4812 Townsville, Australia
Telephone +61 7 4759 4920
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Ease into your morning with your choice from an a la carte menu in Celsius Restaurant from 6am weekdays and 7am on weekends. The menu includes a selection of hot and cold options along with fresh local produce.

Mercure Townsville's tropical gardens, lakeside surroundings and open-air spaces provide a picturesque backdrop for weddings. Couples can enjoy ceremony, reception, accommodation and relaxed dining options all in one convenient location.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,614 reviews

Customer review rating 3.5/5

Lisa C. Families - Confirmed reviews ALL

Dear Lisa, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and into next year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jeff S. Business - Confirmed reviews ALL

Dear Jeff, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Sebastien C. Business - Confirmed reviews ALL

Dear Sebastien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Brianna S. Business - Confirmed reviews ALL

Dear Brianna, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

David M. Business - Confirmed reviews ALL

Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Dear Lisa, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and into next year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jeff S. Business - Confirmed reviews ALL

Lovely complex with all you could ever need whilst away from home. Not 100% on convenience of location as I was only there for a very short stay due to work and travel however was very easy for me to get around and in and out of town.

Dear Jeff, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Sebastien C. Business - Confirmed reviews ALL

Good

Dear Sebastien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Brianna S. Business - Confirmed reviews ALL

I travelled here for work, whilst the hotel is feeling a little dated, the staff and facilities are brilliant. I was made to feel very welcome and given the sheer size of the place the staff made it as easy as possible to find my room. The room I was in was comfy, but as i said, it's tired. The bathroom shower water pressure was so good that i almost flooded the bathroom (so be mindful as unsure if this is in all rooms!?) and the cupboard was hard to open so I couldn't put clothes away (but it was only a one night stay). I also found the tv a little sensitive, i couldn't change the channel from 9, but this wasnt a big deal (and maybe a me problem!) Breakfast was delicious, with many options available - check in and check out was very easy. Plenty of on site free parking which was also excellent.

Dear Brianna, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

David M. Business - Confirmed reviews ALL

Supportive friendly staff - Grace was very nice and helpful at check in. And Katherine was able to resolve adequately issues I had with faulty (& very noisey) fridge. However the phone system did not work and I would suggest that the font on the phones be of a larger sizes so it is easier to read!

Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Kenneth D. C. Couples - Confirmed reviews ALL

Helpful staff attentive, comfortable stay. Property is getting tired and in need of maintenance.

Dear Guest, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and into next year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Brian D. Couples - Confirmed reviews ALL

Staff were friendly and happy to provide information to every question we had.

Dear Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.5/5

Judy C. Families - Confirmed reviews ALL

The bed was comfortable. The room needed a good clean especially the bathroom. $310 per night.....I won't go any further

Dear Judy, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Orepa P. Solo - Confirmed reviews ALL

On time dinner/ breakfast and very clean.

Dear Orepa, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.0/5

Michael B. Business - Confirmed reviews ALL

Not great

Dear Michael, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our restaurant team to address your concerns. It was disappointing to hear that you did not have a more positive experience. I am also investigating your concerns with the meals at the restaurant as this feedback is extremely unusual. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Janet/bevan G. Families - Confirmed reviews ALL

Comfortable, clean, great staff

Dear Janet, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Rhonda G. Couples - Confirmed reviews ALL

We always enjoy our stay here. Friendly staff and we were upgraded to a delux cabin. It was excellent, had everything you need and was clean, bright and modern. Dinner was great in the restaurant and also heaps of takeaways next door.

Dear Rhonda, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Kathleen B. Couples - Confirmed reviews ALL

Comfortable stay in a bungalow right on the lake.

Dear Kathleen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.5/5

Alex S. Business - Confirmed reviews ALL

Door lock sometimes didn’t work Shower drain was blocked, bathroom would flood Kettle didn’t work

Dear Alex, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

G. A. M. G. Business - Confirmed reviews ALL

i have stayed here multiple times for work for a few years now. while the rooms were clean, they would always underwhelming. it would have a motel feel and not what you'd expect from a mercure/accor property. only a recent upgrade to gold status that the staff gave me a refurbished room - the standard you'd expect from a typical mercure/accor hotel. i hope they refurbish all the rooms soon so you don't need to have accor gold status to enjoy your stay at the property. that said, the staff are always very friendly and accomodating.

Dear G., Thank you for the great review of our hotel! I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and into next year and will greatly lift the product that our guests will experience We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Nick M. Business - Confirmed reviews ALL

Good rooms, good facilities and great restaraunt.

Dear Nick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 1.5/5

Anousheh P. Business - Confirmed reviews ALL

Dishes were dirty. Bed was not flat or comfortable. There were spiders and spider webs under the sink. The room smelled disgusting. Towels looked dirty. It was possibly the worst place I’ve stayed at, and I usually don’t complain. The only positive thing was the reception staff were very kind.

Dear Anousheh, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Mandy B. Families - Confirmed reviews ALL

It appears that the whole site is in need of an update / revamp / general spruce up.

Dear Mandy, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 0.5/5

Vincent H. Business - Confirmed reviews ALL

Got woken up at 4am with a fire alarm going off

Customer review rating 4.5/5

Bernadette G. Couples - Confirmed reviews ALL

We cannot say one negative thing about the staff. They’re so friendly and helpful. The room had those little things that we like. Like lots of bench space in the bathroom, a shelf to put toiletries and soap in the shower, sufficient hanging space for clothes, enough PowerPoint to charge what we needed to charge, two rubbish bins, bedside tables, and a table and chairs. The one improvement we would suggest would be a shelf under the TV for a bit more storage space for odds and ends. We also asked for our room to be serviced daily and they met our request.

Other web-users rate our hotel

  • 430 reviews 9.1/10 Location
  • 1,348 reviews 5.9/10 Room
  • 1,143 reviews 8.8/10 Service
  • 11 reviews 4/10 WiFi
  • 540 reviews 4.6/10 Cleanliness
  • 528 reviews 7.1/10 Food
  • 508 reviews 5.4/10 Comfort
  • 202 reviews 7.6/10 Breakfast

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