Mercure Townsville 4 stars

Customer review rating 4.3/5 9,760 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Townsville
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+ 22 Services
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Room 1

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Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)Paying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,760 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,170 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent meal

Customer review rating 4.3/5

Anonymous Solo - 16/09/2020 Confirmed reviews ALL

Waitress Fay was great, knew her wines and the menu overall an excellent experience

Enjoyable stay

Customer review rating 4.3/5

Michelle Couples - 15/09/2020 Confirmed reviews ALL

Location suited us as near our daughter and on main road to navigate to other areas easily. Upgraded to larger room was also a bonus for the 3 nights.

Very enjoyable stay

Customer review rating 4.3/5

Yvonne M. Couples - 15/09/2020 Confirmed reviews ALL

Check in & all staff were very professional in their approach to us

Comfortable stay

Customer review rating 4.3/5

Janelle Couples - 14/09/2020 Confirmed reviews ALL

We decided to overnight in Townsville on our way south. The room was OK, although we found the air con not very effective, glad it was not summer. Ate in the restaurant for dinner, and it was fine, but very disappointed with the breakfast menu on offer, so we decided to go elsewhere for breakfast.

Peaceful, relaxing, comfortable, fresh food, very pleasant staff.

Customer review rating 4.3/5

Sarah C. Solo - 13/09/2020 Confirmed reviews ALL

Peaceful, relaxing, comfortable, fresh food, very pleasant staff.

Well Located

Customer review rating 4.3/5

Nacanieli T. Solo - 13/09/2020 Confirmed reviews ALL

I was really satisfied with the location and easy access to all shops.

Great staff, excellent service

Customer review rating 4.3/5

Graeme L. Business - 12/09/2020 Confirmed reviews ALL

From check in to grabbing a drink at the bar followed by dinner, staff were welcoming, friendly, caring and couldn’t do enough for us.

Lovely room, food could be better

Customer review rating 4.3/5

J Business - 11/09/2020 Confirmed reviews ALL

4 nights in a lovely, modern, clean and comfortable room. However with limited menu options, I had expected the food to be of a higher quality.

Kind staff

Customer review rating 4.3/5

S. K. Couples - 11/09/2020 Confirmed reviews ALL

This is my 3rd stay .Especially I can't forget Jimmy this time. He works in Front desk. My husband and I were very moved. We came from Port Douglas to sign a real estate contract, and we had to print our real estate paperwork late at night. Jimmy was happy to help with printing so I could safely hand in the papers and return to Port Douglas. Words cannot express adequately my thanks to Jimmy! All I can say is thank you.

Disappointing

Customer review rating 4.3/5

Anonymous Couples - 11/09/2020 Confirmed reviews ALL

King premium room for 2 but only 1 chair. Lay on king bed and can’t see TV as too low when nothing on the wall. Do away with huge cumbersome cabinet and replace with port holder and put TV on the wall. Get rid of useless cabinet near bathroom and put in a table and chairs to eat when ordering room service

Amazing Stay and Great Staff

Customer review rating 4.3/5

Erica Business - 11/09/2020 Confirmed reviews ALL

My stay was amazing, the room was so nice and serviced every day. All the staff are so friendly and helpful.

Convenient

Customer review rating 4.3/5

Chantal Business - 10/09/2020 Confirmed reviews ALL

Work conference at the hotel

Good stay

Customer review rating 4.3/5

Kathleen Business - 10/09/2020 Confirmed reviews ALL

Front office, bar and room service staff very friendly and helpful. Carpet stained and a bit stuffy but otherwise good.

Good location, friendly efficient staff and great food.

Customer review rating 4.3/5

Merv Couples - 10/09/2020 Confirmed reviews ALL

Very enjoyable stay for our five days in Townsville. Comfortable bed, quiet room and nice view from the restaurant veranda over the pool.

In times of covid 19 I was very disappointed with the cleanliness of the hotel mirrors cleaned only as high as cleaner can reach old scummed up hair dryer cracked bathroom sink (cracks hold Bacteria

Customer review rating 4.3/5

Lloyd Business - 10/09/2020 Confirmed reviews ALL

In times of covid 19 I was very disappointed with the cleanliness of the hotel mirrors cleaned only as high as cleaner can reach old scummed up hair dryer cracked bathroom sink (cracks hold Bacteria) and are extremely dangerous.bathroom flyscreen filthy also was locked out of room paid the $50 for extended check out . definitely would not recommend to friends or family

Excellent stay

Customer review rating 4.3/5

Janiene M. Couples - 09/09/2020 Confirmed reviews ALL

Extremely happy with check-in , room and staff in the restaurant

Friendly staff

Customer review rating 4.3/5

Tamika L. Business - 09/09/2020 Confirmed reviews ALL

The restaurant staff went out of their way to ensure that I was having a comfortable and enjoyable stay. Shout out to employee Siobhan in particular - I was travelling alone and she ensured that I felt welcome. I appreciated her down-to-earth and caring personality. She was very attentive. It is the people that can make or break the experience. Please pass on my gratitude.

Returning to a favourite Townsville location

Customer review rating 4.3/5

Deans Families - 09/09/2020 Confirmed reviews ALL

We feel comfortable there and the renovated bathroom in the King room suits my husband with his restricted mobility

Comfortable

Customer review rating 4.3/5

Edwina B. Couples - 09/09/2020 Confirmed reviews ALL

Room was a good size but bed was a bit too hard. Also all of the bathroom floor got wet from the shower & the door hit the toilet not leaving much room to use hand basin. There wasn't much storage on the bathroom basin for toiletries

Good stay

Customer review rating 4.3/5

Luke W. Solo - 08/09/2020 Confirmed reviews ALL

Fantastic, lovely time.

Our most recent 20 reviews

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