Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,827 reviews

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Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference and event spaces

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

We welcome you to join us at Celsius Restaurant & Bar, whether in the intimate dining room or on the poolside deck. Enjoy creative cuisine highlighting seasonal ingredients sourced from the nearby North Queensland countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,827 reviews

TripAdvisor Rating  3.9/5  1,286 reviews

Customer review rating 4.5/5

Andrew W. Business - Confirmed reviews ALL

Excellent, shout out to the restaurant staff and chefs that went out of their way to accommodate one of our mates who was arriving close to 9 with arranging dinner. Its the small things that make all the difference!

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Customer review rating 5.0/5

Stacey-leigh K. Business - Confirmed reviews ALL

It was a wonderful experience and I will definitely be back

Dear Stacey-Leigh, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Customer review rating 1.5/5

Kerrie W. Families - Confirmed reviews ALL

Salmon and prawn salad only had p4 prawn no salmon. Steak sandwich was inedible, so very dry. The aircons was dripping over bed and making loud noises. We’ve stayed here for years and sometimes we have had the off room but this was next level disappointing.

Dear Kerrie, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our kitchen team to address your concerns. It was disappointing to hear that you did not have a more positive experience. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Customer review rating 3.5/5

Dianne B. Business - Confirmed reviews ALL

Have stayed many times. It is looking very tired now though. All the decking to the rooms need replacing. The rooms are comfortable but the highlight is the pool, bar and restaurant .

Dear Dianne, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our new owners who are undertaking a refurbishment program as we speak. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Customer review rating 3.5/5

Brie K. Families - Confirmed reviews ALL

Comfortable, room needs repairs.

Dear Brie, We very much appreciate your comments regarding your stay at the Mercure Townsville. The hotel has just recently commenced the next phase of its refurbishment program. Hopefully on your next visit you will get to experience one of our renovated rooms. Thank you again for sharing your experience. Sincerely, Michael Rignall General Manager Mercure Townsville

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Other web-users rate our hotel

  • 430 reviews 8.9/10 Location
  • 1,501 reviews 5.8/10 Room
  • 1,292 reviews 8.7/10 Service
  • 41 reviews 1.9/10 WiFi
  • 626 reviews 6.9/10 Food
  • 608 reviews 5.2/10 Cleanliness
  • 536 reviews 5.2/10 Comfort
  • 226 reviews 9/10 Pool

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