Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,594 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference and event spaces

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

We welcome you to join us at Celsius Restaurant & Bar, whether in the intimate dining room or on the poolside deck. Enjoy creative cuisine highlighting seasonal ingredients sourced from the nearby North Queensland countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,594 reviews

Customer review rating 3.0/5

Deacon H. Solo - Confirmed reviews ALL

The only thing I didn't like about the stay was one of the cleaners stared at me in an innapropriate way, when I requested an extra garbage bag. The male cleaner, caucasian with brown hair and brown facial hair in his 20s or 30s, was staring at me as if he had fallen for me. This occured on Sunday the 7th of June outside my room in between 12:00 and 1:00pm. I didn't catch on at the time so I failed to put him in his place, though the more I thought about it the more irritated, anxious and uncomfortable I became, that interfered with my ability to relax further and be at peace.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is distressing to hear that one of our team made you feel anxious and uncomfortable and wish you had reported to us at the time so we could have assisted you by at least have someone to talk to about the situation and that talking to someone may have helped you to relax. On behalf of the team we sincerely apologise for that particular team members stare, and we will certainly be discussing the situation with him and particularly how his actions made you feel. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.0/5

Vanessa W. Families - Confirmed reviews ALL

Friendly staff great breakfast room tidy but did have an ant problem and room could of had a microwave

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. For your information some of our rooms do have microwaves so if this is important please book one of our Deluxe King rooms as they have a microwave. I will share your positive comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 5.0/5

Sally-ann K. Families - Confirmed reviews ALL

Great location, lovely staff, clean and comfortable room.

Dear Guest, Thank you for the great review of our hotel! We are very pleased that you enjoyed your stay and hope to see you again very soon. Sincerely, Colin Baker Interim General Manager

Customer review rating 2.5/5

Belinda M. Families - Confirmed reviews ALL

This is the only Mercure/accor hotel I know that has rooms upstairs with no lift access. Rooms and pathways dates and well used. However good location

Dear Guest, We very much appreciate your honest feedback regarding your stay at the Mercure Townsville. Our hotel is not a high rise and it is spread out. Did you inform our staff that you did not like stairs and being a long way from Reception as we would have certainly changed rooms for you immediately. We will place a note on your profile so that if you do return, we can allocate an appropriate room. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 4.0/5

Patricia M. Business - Confirmed reviews ALL

Beautiful environment - very comfortable

Dear Guest, Thank you for the great review of our hotel! We are very pleased that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Other web-users rate our hotel

  • 427 reviews 9.2/10 Location
  • 1,395 reviews 5.8/10 Room
  • 1,204 reviews 8.9/10 Service
  • 17 reviews 1.4/10 WiFi
  • 550 reviews 4.8/10 Cleanliness
  • 545 reviews 7.2/10 Food
  • 498 reviews 5/10 Comfort
  • 199 reviews 8.1/10 Breakfast

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