Mercure Townsville 4 stars

The restaurant and bar were wholly understaffed for the number of guests staying (13th April). The staff appeared very inexperienced when dealing with large queues and appeared to have no support. My meal from the restaurant was not as described in the menu, was approximately 150g not 300g, so tough my steak knife struggled to cut it, was chewy and had no flavour. I received 2 tiny potatoes and the sauce was so think that when I turned the ramekin upside down it was solid. There was no Restaurant Manager on duty to discuss my concerns with, so I had to go back to the bar. Whilst I was offered a refund, I went to my room very hungry. The restaurant staff did not ask me if there was an issue when clearing my virtually unbeaten meal from - again lack of training/experience.

Good stay during our holy week holidays. The staff kindly accommodated us to transfer us near to one of our friend’s room who got a separated booking.

Arrived late at night so really didn’t get a great impression till we opened the blinds the next morning. Lovely view of the lake, the room was nice and large very clean lovely renovated bathroom . My only criticism is the room is very brown, maybe some blues, greens to pick up the tropical area you are located in . A fake green plant or real in the room , display cushions on beds , a bed scarf at the bottom of bed with the colours would all brighten up the room and heighten the room standard as this is your luxury room. Your pool area is lovely your restaurant serves food of a high standard and your staff are very attentive and friendly. Having tried to walk around the lake was almost impossible , I know this is not your problem but perhaps you can brings this to the attention of the local council, as this could also be a selling point for your hotel . Overall good experience .

Stayed because of a wedding. Beautiful decor and great food. It was good to be able to easily access own room

We stayed there because our daughter had her wedding reception there. Margaret Cotton was exceptionally in all aspects of organising this event, the staff throughout the complex including the house keeping staff were always polite,happy and nothing was never too much trouble. If my husband and I lived in Townsville we certainly would recommend the Mecure Townsville and wouldn’t It hesitate to stay there again next time we are in Townsville Thanks again.

Nice stay

Enjoyed our stay relaxing by the pool. Comfortable rooms and good food.

nice pleasant stay - no issues at all

Friendly customer service

Overall very good service expecially front desk and restaurant. Especially Stacey and Faith

Our stay was very pleasant some rooms could do with some cosmetic work

Breakfast hot food was cold and overcooked unfortunately, dinner was nice however. The power went out to the whole hotel for a number of hours without any advice or information to hotel guests which was disappointing.

Unfortunately we arrived to a dirty run down motel room. Our toiletries had marks all on them, carpets were stained, walls filthy and bugs apparent.

Location is very handy to most of Townsville. The rooms are large and very comfortable if staying more than just overnight. Parking and access is easy. The restaurant provides good quality meals in a relaxed tropical setting. Nice appropriate music playing in the background The pool area is very resort like BUT the best part really is the staff they are very very good. very welcoming but very professional as well.

Our room was clean with a nice decor. Bed was comfortable, but a choice of pillows would have made our sleep better. Staff were friendly and helpful at reception and in the restaurant/bar area. We dined in Celcius restaurant for dinner and breakfast whilst there. Although the menu was not extensive due to Covid restrictions, our meals were well cooked and nicely presented. We had a very enjoyable time.