Mercure Townsville 4 stars

I really appreciated the staff at the Mercure - everyone was so nice and helpful. I want to give a shout out to one staff member in particular, Siobhan, who was working behind the bar on Wednesday night (21/07). She was incredibly lovely and made my day.

The reception lounge area and restaurant are in a nice garden and pool setting, but the building looks unmaintained. The restaurant is modernised and the food is great, also the staff are tremendous. The really disappointing part of our 3 night stay, were the buildings that house the rooms are very run down and in urgent need of maintenance. Looks more like old motel building, not a hotel resort. The structure of the walkways outside of rooms creates alot of noise when guests are wheeling there bags. Disturbing late at night and early morning. The room we we're in had adjoining doors and not sound proofed. You could hear, quite clearly, conversations and TV next door. Again, disturbed us during the night when they coughed or used the bathroom. Fortunately nothing else was going on in there. The constant, regular noises created problems with my wife's disability. As a result, our stay was not relaxed and comfortable, and we will not be staying there again.

The experience was good. Long walk to my room and up and down several sets of stairs will 2 suitcases. No gym workout needed. :)

The staff were knowledgeable and friendly, the food was excellent, the surrounds were so relaxing and the bed just perfect!

Excellent

Had an early check in. Quick overnighter heading to the Airport about 0430. Good location to a mall and supermarket

Thank you so much for making us feel welcome, we enjoyed our room, friendly service at check in and restaurant as well as room service.

We unexpectedly needed to stay in Townsville the same night as the Cowboys had a home game and the Townsville 500 was happening. Hayley could not have been more helpful. She found us a room. Other staff prepared a nourishing buffet breakfast. Our stay was first class.

Great service, facilities and premises.

We were lucky enough to have our wedding at Mercure. It was a wonderful day with everyone raving about the location, the grounds and the food. Would recommend.

I could not fault any of the staff members I dealt with during my overnight stay. Clean comfortable room.

Booking Staff were extremely helpful. Got us the rooms we asked for made the stay a smooth experience.

Friendly staff who are only too willing to help. The restaurant staff were particularly helpful as I am recovering from surgery and they were very accommodating helping me meet my dietary needs. Thank you.

I'm away for weeks on end for business and the staff at the Mercure made me feel like home. Great staff at reception and restaurant, the level of inclusivity was 10/10..Management have got the level of interaction between staff and customers very well balanced.

Location is very handy to most of Townsville. The rooms are large and very comfortable if staying more than just overnight. Parking and access is easy. The restaurant provides good quality meals in a relaxed tropical setting. Nice appropriate music playing in the background The pool area is very resort like BUT the best part really is the staff they are very very good. very welcoming but very professional as well.