Mercure Townsville 4 stars

Customer review rating 4.3/5 9,249 reviews
Mercure Townsville
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812
townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodations

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 15
  • Views: Lake side, Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 24
  • Views: Lake side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Photo non contractuelle / Strictly non binding

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,249 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,150 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Stay

Customer review rating 4.3/5

Sun Business - 14/02/2020 Confirmed reviews ALL

My experience with you guys have been very satisfying. The staff were very accomodating and understanding. Totally worth coming here. Will be back again.

Great stay

Customer review rating 4.3/5

Nicole Business - 14/02/2020 Confirmed reviews ALL

Another really pleasant stay in Townsville. The location of the Mercure, whilst not on The Strand is very convenient and central to everything we needed. The rooms are very comfortable in size and lay out. I particularly appreciate the couch and table and chairs on balcony so that you don't have to sit on the bed all the time. The meals in the restaurant are very good quality and a nice variety. Our welcome drinks and gifts at Mercure are always better than most Accors that we stay in (even Pullman and Sofitels) so thank you very much for that. The best part about the Mercure Townsville though is the staff without a doubt. They are exceptional and we appreciate the effort that they put into their jobs. Probably some of the best staff in any Accor that we have stayed in. We will definately be back

Customer review rating 4.3/5

Barbara Couples - 14/02/2020 Confirmed reviews ALL

Friendly staff, clean room. However, air con dripped water in room. Waited nearly two hours for our evening meal in restaurant. Requested another chair for room, only one in double room, received another one. , no problems. Need to thing about shade over pool. Lovely pool, clean but no shade!

Staff were terrible. Poor attitude towards guests who were not regulars

Customer review rating 4.3/5

David H. Couples - 14/02/2020 Confirmed reviews ALL

At checkin. I was delayed due to incompetence. We went for dinner and were tod there were no inside tables available. I counted nine empty tables. Itwas36c outside with no fans. We waited 55 minutes for our food (2 pasta dishes) during this time only 2 of those 9 tables were filled by diners. The middle aged waitress had a really bad attitude was rude and belligerent. I must say without a doubt was the worst experience in an Accor hotel I have ever had

Great service

Customer review rating 4.3/5

Colin K. Families - 13/02/2020 Confirmed reviews ALL

Friendly staff; good meals; clean rooms.

yes very central easy parking

Customer review rating 4.3/5

Eric S. Business - 13/02/2020 Confirmed reviews ALL

very relaxing and great with dining bar and snacks available most of the day

Well located for my work trip

Customer review rating 4.3/5

Toni Business - 13/02/2020 Confirmed reviews ALL

Comfortable room but found it difficult to sleep due to ongoing noise (e.g. conversations, etc.) during the night. Friendly and helpful staff at the bar/kitchen.

Lovely location and great facilities, loved the resort style feel about it.

Customer review rating 4.3/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

I was away on business to hold interviews as we don't have an office in Townsville and used your boardroom facilities, could not fault anything.

Customer review rating 4.3/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

As good as usual. Thank you for refunding my colleagues booking after the loss of her mum.

Well located to shops

Customer review rating 4.3/5

George Families - 13/02/2020 Confirmed reviews ALL

Lovely staff always helpfull

Well located

Customer review rating 4.3/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Great

Great staff totally accommodating and friendly

Customer review rating 4.3/5

Mick G. Families - 11/02/2020 Confirmed reviews ALL

Margaret, Haley and everyone who looked after us were absolutely amazing! Could not recommend more

nice, comfortable

Customer review rating 4.3/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

pleasing

Function room was good

Customer review rating 4.3/5

Heartsnflowers Families - 11/02/2020 Confirmed reviews ALL

Check in was seamless, room dated, carpet stained basin cracked all over. Beds were comfy. One staff member at lunch on Saturday wasn't helpful, unfriendly and short with her conversation. It was very clear she did not want to be there. Staff at our event were fantastic!

Customer review rating 4.3/5

Jayne Couples - 10/02/2020 Confirmed reviews ALL

Nice place good service

Lovely Service

Customer review rating 4.3/5

Natalie Business - 10/02/2020 Confirmed reviews ALL

I found the team to be very welcoming and helpful.

Friendly staff

Customer review rating 4.3/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

This hotel is very rundown and in need of a makeover. There were lots of feral cats running through at night time.

Easy stay

Customer review rating 4.3/5

Warren S. Business - 10/02/2020 Confirmed reviews ALL

Easy stay with helpful staff

Always great when staying

Customer review rating 4.3/5

Huriana F. Couples - 09/02/2020 Confirmed reviews ALL

Awwsome

Good stay

Customer review rating 4.3/5

Stacey L. Solo - 09/02/2020 Confirmed reviews ALL

Nice and easy check in and check out. Good stay.

Our most recent 20 reviews

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