Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,574 reviews

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Mercure Townsville - Image 1
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Mercure Townsville - Image 4
166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Resort style with Townsville's largest free-form outdoor pool set on 11 acres of gardens

  • Enjoy alfresco dining overlooking the pool and lush gardens at Celsius Restaurant & Bar

  • Contemporary, spacious rooms with peaceful garden, pool or lake views

  • Modern indoor & outdoor conference facilities filled with beautiful natural light

  • Located just 2km from the airport with complimentary on-site parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic King, special access, 1 king bed

Photo out of - Classic King, special access, 1 king bed

Enjoy tranquil garden views in this thoughtfully designed accessible room. Combining contemporary style with enhanced comfort, it features a King bed and single sofa-creating a calm, welcoming, and functional retreat for business or leisure.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
  • Accessible room
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Unwind in the Classic King Room, a thoughtfully designed space blending contemporary style with everyday ease. Ideal for business or leisure, it features a plush King bed and single sofa to create a welcoming retreat for modern travellers to recharge.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Unwind in the Classic Garden Side King Room, where comfort meets peaceful garden views. Perfect for corporate guests or couples, this stylish space features a plush king bed and single sofa, offering a relaxed and welcoming retreat to recharge.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Indulge in the comfort of a pillow topped king bed in these stylishly designed rooms. With convenient access to hotel facilities and impressive views of the resort pool or Lake Curralea, these rooms provide all the comforts of home and more.

  • Views:

    Garden View or Lake View or Pool side

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Newly remodelled with a modern expansive bathroom, our premium rooms combine comfort and style in a sophisticated design. With LED lighting throughout, get connected with unlimited WIFI perfect for your next business trip.

  • Views:

    Garden View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The upstairs deluxe twin room invites you to relax with two luxurious queen beds before enticing you outside to enjoy the sweeping views of Lake Curralea from your private balcony.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Family Room 1 Queen and 2 Single Beds

Photo out of - Family Room 1 Queen and 2 Single Beds

This well-appointed room cater for all your family needs; with 1 Queen size bed and 2 single beds you can comfortably accommodate your family for a good nights rest. You will also enjoy the fantastic views of the lake on your own outdoor area.

  • Views:

    Garden View or Lake View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Fully self-contained bungalow with 2x bedrooms (1 king bed and 2x singles), spacious lounge area with TV and dinning table, 4x burner induction cooktop, microwave, dishwasher, outside verandah, fully air-conditioned and free WIFI for ALL members.

Max. number of persons
4
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Induction hobs
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 204 rooms
  • 2 rooms for people with reduced mobility
  • 14 family rooms
  • 8 connecting rooms
  • 204 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Well-being

Resort Pool

  • Outside
  • On site

Gym

  • On site

Plus Fitness 24/7 Additional charge

  • Nearby

Sports and leisure

Tennis

  • On site

Tennis

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 6 m / 6 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

CELSIUS RESTAURANT

Photo out of - CELSIUS RESTAURANT

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Cooking style
International
Capacity
90
Accessibility
Accessible service
4812 Townsville, Australia
Telephone +61 7 4759 4920
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Ease into your morning with your choice from an a la carte menu in Celsius Restaurant from 6am weekdays and 7am on weekends. The menu includes a selection of hot and cold options along with fresh local produce.

Mercure Townsville's tropical gardens, lakeside surroundings and open-air spaces provide a picturesque backdrop for weddings. Couples can enjoy ceremony, reception, accommodation and relaxed dining options all in one convenient location.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,574 reviews

Customer review rating 4.5/5

Leanne B. Business - Confirmed reviews ALL

Dear Leanne, Thank you for taking the time to share this feedback with us following your stay. We would like to thank you for your honest and constructive feedback in our partner survey. We have taken onboard your feedback about the shower, and we will take the appropriate action to rectify this. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Michele M. Couples - Confirmed reviews ALL

Dear Michelle, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. Thank you for the lovely feedback about the restaurant team and the food. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Danielle W. Business - Confirmed reviews ALL

Dear Danielle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Ernest J. Business - Confirmed reviews ALL

Dear Ernest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Allan G. Solo - Confirmed reviews ALL

Dear Allan, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Dear Danielle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Ernest J. Business - Confirmed reviews ALL

A quick business trip with another comfortable stay at Mercure. I was grateful for the upgrade to a bungalow thank you. I really like the parkland setting of this Mercure. Many thanks team.

Dear Ernest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Allan G. Solo - Confirmed reviews ALL

My experience began when turning on the TV, it didn't work, having a shower without lights and it just felt cheap.

Dear Allan, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Andrew H. Business - Confirmed reviews ALL

Great property, convenient to a shopping centre and Garbutt businesses. Nice grounds, excellent staff. This room's description (Standard Room 1 Queen Bed) sums it up. A comfortable bed, a kettle, empty bar fridge - and that's about it. As I was only in town for a one night business trip, it sufficed, but it was pretty bland. The in room menu was uninspiring and limited, so lucky Pizza Hut is a 200 metre walk. Overall OK but not an AUD$285.95 room.

Dear Andrew, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Leisa D. R. Business - Confirmed reviews ALL

I like the renovations which have happened downstairs. I stayed in room 110. The LED light behind the bed and in the bathroom was good. I like the open shelving and the lighter floorboards. A nice refresh.

Dear Leisa, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Gary W. Business - Confirmed reviews ALL

Location and facilities and service were all excellent for cost

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Adam A. Business - Confirmed reviews ALL

Stay was fine and new refurbished rooms are nice and clean. However, on this occasion my TV did not work. Looks like it was missing Internet connection as Hotel landing page did not work, I could not start any apps as those this section of menu was locked out. Generally, not much use of a tv at all.

Customer review rating 3.0/5

Jacky A. Couples - Confirmed reviews ALL

Nice experience but the room we got was not what was advertised on the website it was old run down bit disappointed

Dear Jacky, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.5/5

Tracey M. Business - Confirmed reviews ALL

Very disappointing experience with the in-room dining. I tried ordering food through the QR code, but the payment would not process. The in-room dining menu itself was also extremely limited and disappointing. I then called reception and explained the situation. The staff member I spoke to told me that I could order from the normal restaurant menu and collect the food myself to take back to my room. However, when I then tried to do exactly that, I was told it wasn't allowed. What should have been a very simple process turned into quite a drama. We were left very disappointed with the whole experience particularly given the standard of service you would expect from a Mercure hotel.

Dear Tracey, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our restaurant team to address your concerns. It was disappointing to hear that you did not have a more positive experience. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.0/5

Hossein S. Solo - Confirmed reviews ALL

Check in process was good. Room was upgraded to family room, however the room was not how I expected. The bin was full. The blanket for the queen bed had stains around the edge. There was a cockroach in the room which I trapped under the bin. Overall definitely not how I expected an Accor hotel to be presented to a Gold member.

Dear Hossein, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 0.5/5

Caron G. Business - Confirmed reviews ALL

There’s no excuse for lack of cleanliness. There was mould growth in the bathroom. I smelled mould coming through Aircons. By the time I left I had an asthma attack as I am highly sensitive to mould and dust. I have pictures of dust accumulation on the ledges and mould growth in the shower. There’s was no shower gel- it was the most disturbing Accor place I had ever stayed. There are serious health and safety violations that need to be reported. You don’t do that to innocent people especially if a child with asthma stayed there. I had to see a doctor after I left there to get a puffer after many years of not having an asthma attack.

Dear Caron, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Deb P. Couples - Confirmed reviews ALL

The curtains, doors and walls need to be cleaned throughout. The carpet made my white socks filthy.

Dear Deb, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and will greatly lift the product that our guests will experience Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Anne B. Couples - Confirmed reviews ALL

Mouldy smell in room on first entry

Dear Anne, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Jade S. Families - Confirmed reviews ALL

I had some issues with the room but was able to be moved, I had some issues with the dining but staff attempted to resolve.

Dear Jade, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Judy T. Families - Confirmed reviews ALL

The room was difficult to find even with the map. The restaurant was very disappointing - I ordered medium rare steak and it came out well done. The vegies were raw. I sent it back and requested the vegies be cooked a bit long and my steak medium rare. It came back the same. Different vegies but still undercooked and the steak medium well done. The staff were lovely though which made up for the overall stay. The room was what we expected for the price.

Dear Judy, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our restaurant & kitchen team to address your concerns. It was disappointing to hear that you did not have a more positive experience. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 1.0/5

Mark C. Business - Confirmed reviews ALL

Room was the worst Ive ever stayed in. I have been staying here for the past 3 years every 3 months. Please see below: - Room smelt of moisture. - the table had a broken leg, in a absolute mess of a state, scratches, dints etc. - these was a massive chunk of chewing gum on the floor under the table. - the shower grout was covered in mould - there was rust everywhere in the bathroom. - the shower head sprays in every direction and covers the floor, roof, sink etc The only good thing was the bed was comfortable. And that was about it. For the amount I paid for this room, I know I can get better elsewhere. Whats worse is I have already booked another room (prior to seeing this room).

Dear Mark, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do apologise for the state of your last room and can assure you we will take care of you for your next stay. We are undergoing a complete refurbishment of the guest rooms and while we have made a start we had to suspend this work due to high occupancy. We are recommencing this programme in November 2026. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Rick M. Business - Confirmed reviews ALL

Nice relaxed a professional stress free stay

Dear Rick, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for personally mentioning Nik, I'll ensure she is made aware of your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Teresa F. Business - Confirmed reviews ALL

It was a long walk to the back from the office with a busted knee - but I absolutely appreciated being moved to a ground floor unit without having to ask :)

Dear Teresa, We very much appreciate your comments regarding your stay at the Mercure Townsville and I am sorry that your room was so far away. I will ask our Front Office team to make a note on your file that in future we can allocate a room closer to reception. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Cathie C. Couples - Confirmed reviews ALL

good safe parking, clean room, good dining

Dear Cathie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Luisa F. Business - Confirmed reviews ALL

The hotel was easy to find great location. The staff were really helpful the room clean spotlessly and very comfortable.

Dear Luisa, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Other web-users rate our hotel

  • 432 reviews 9.2/10 Location
  • 1,372 reviews 6/10 Room
  • 1,163 reviews 8.7/10 Service
  • 9 reviews 1.7/10 WiFi
  • 541 reviews 4.9/10 Cleanliness
  • 518 reviews 7/10 Food
  • 494 reviews 5/10 Comfort
  • 196 reviews 8/10 Breakfast

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