Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 3,325 reviews

Best price
guarantee
Mercure Townsville - Image 1
Mercure Townsville - Image 2
Mercure Townsville - Image 3
Mercure Townsville - Image 4
166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,325 reviews

TripAdvisor Rating  4.0/5  1,275 reviews

Dissapointed

Customer review rating 2.5/5

Maryanne L. Couples - Confirmed reviews ALL

We booked and paid for a Superior room advertised as over looking the lake or pool. We were given a room by the main walk way to all the units on the ground floor with noise of people walking past with no views at all.

Dear Maryanne, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. The team provided a complimentary upgrade to one of premium rooms which unfortunately does not have a view of the pool. Apologies for that error, I will speak to the team to ensure they are reading notes and requests at all times. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Pleasant surroundings

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We stayed in the bungalow and had a lovely view of the lake.

Dear Kathryn, We very much appreciate your comments regarding your stay at the Mercure Townsville. Apologies for the lack of body wash and the used linen left in the bathroom. This is definitely not to the standard we set and will be addressed with the team. Appreciate you bringing it to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Lovely resort and beautiful landscape.

Customer review rating 4.0/5

Rosa V. Friends - Confirmed reviews ALL

Airconditioner was very hot in our room. Only one spare pillow in our cupboard. And only one coat-hanger. Need more supplies or even a jug so we can fill with water for out fridge.

Dear Rosa, We very much appreciate your comments regarding your stay at the Mercure Townsville. Apologies for the lack of amenities in the room. We have standards of how many coat hangers and spare pillows there should be. I will speak to our housekeeping team to ensure they are following their checklist. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Good stay

Customer review rating 4.5/5

Clark T. Couples - Confirmed reviews ALL

Very Helpful

Dear Clark Thank you so much for taking the time to review your recent stay with us. We enjoyed having you here and we hope that you are coming back soon. All the best and please let us know if we can be of any further assistance. Kind regards, Michael Rignall General Manager Mercure Townsville

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

There was no kettle in my room, and after eye surgery I could not see very well and could not work out how to call reception! In the end I phoned remotely on my mobile phone. Then to my disappointment there was only enough milk for 1.5 coffees and I could not be bothered calling again. I think for the $$ it cost me I was pretty disappointed

Dear Sheryl, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Rignall General Manager Mercure Townsville

In partnership with TripAdvisor

Other web-users rate our hotel

  • 445 reviews 9.2/10 Location
  • 1,586 reviews 6.1/10 Room
  • 1,466 reviews 8.8/10 Service
  • 47 reviews 1.4/10 WiFi
  • 699 reviews 7.1/10 Food
  • 663 reviews 5.5/10 Cleanliness
  • 602 reviews 5.2/10 Comfort
  • 457 reviews 6.8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Townsville

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.