Mercure Townsville 4 stars

Name: Mercure Townsville
Address: TOWNSVILLE, 4812, AUSTRALIA
Telephone: (+61)7/47594900
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 11,483 reviews

ALLSAFE approved hotel

See on a map

+ 21 Services

Mercure Townsville

Hotel for travellers looking for local and authentic experiences

Mercure Townsville is the perfect choice when visiting this wonderful region in North Queensland. Whether you're travelling for business or leisure, our friendly and professional team are ready to welcome you to your home away from home.

Daniel Lewis, Hotel Manager

Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

Situated just minutes from the centre of Townsville, Mercure Townsville offers guests the ideal base for exploring the city and its surrounds. Guests staying at this contemporary Townsville hotel are within easy reach of the city's sporting and cultural a ttractions, its many restaurants and shops, the Flinders Street entertainment precinct and the Strand development. Located close to Townsville's port, the hotel also allows guests to explore nearby Magnetic Island, home to an array of flora and fauna.

Situated close to the city centre and airport, Mercure Townsville provides an excellent base for exploring the region. Guests can explore Townsville and its surrounding attractions, such as Magnetic Island, the Great Barrier Reef and Billabong Sanctuary.

Hotel extras

Unlimited free WiFi throughout
Outdoor pool, floodlit tennis courts, gym access
Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner
Indoor and outdoor conference space
Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

By plane
TOWNSVILLE At 3km / 1.86 miles
By boat
SUNFERRIES At 5km / 3.13 miles
By train
TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Hotel services

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Snack and beverage machine
- Snack and beverage machine
Breakfast
- Buffet Additional charge
- Room service Additional charge
Room service
- Cold snacks
- Hot meals

8 Meeting rooms
Business Center
- Business center is wheelchair accessible
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 162 rooms
- 2 rooms for people with reduced mobility
- No family room
- 8 connecting rooms
- 162 non-smoking rooms
- 2 floors
Languages spoken at the hotel
Laundry / Valet Services
- Dry cleaning / Ironing
- Laundromat
Wi-Fi
- WiFi in the communal areas
- High Speed WiFi
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
Porter
- Porter
Iron
- Iron at reception
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Mercure Townsville Parking
- On site
- 200 parking spaces
- Private
- Parking opened 24/7

Resort Pool
- Outside
- On site
Plus Fitness 24/7
- Nearby

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Iron(...)

Standard Room 1 Queen and 1 Single Bed

Max. number of persons: 3
Area: From 15 m² / 161 sq ft
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Iron(...)

Superior Room 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Pool side, Lake View, Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Iron(...)

Superior Room 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Pool side, Lake View, Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Iron(...)

Premium Room 1 King Bed

Max. number of persons: 2
Area: From 15 m² / 161 sq ft
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Iron(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 302 m²
Maximum capacity: 300 people
Maximum banquet capacity: 200 people

Find out more

Good Stay as Usual

David Couples - 22/11/2021 Confirmed reviews ALL

Not much to say, as usual it was a good stay.

Friendly reception staff

Anonymous Families - 22/11/2021 Confirmed reviews ALL

Welcoming and conveniently located, always a good experience

A cool relaxing way to catch up with friends in a convenient location.

Wally Friends - 22/11/2021 Confirmed reviews ALL

Well appointed rooms, an exciting new menu in the restaurant and friendly helpful staff.

Like staying in a motel room but with a much longer to walk to my car

One G. Solo - 22/11/2021 Confirmed reviews ALL

The front desk people were professional and pleasant as were the bar staff, and the maintenance guy. The room was reset each day.

Great service.

Nick Business - 22/11/2021 Confirmed reviews ALL

Very efficient and friendly service from check-in to early morning checkout. Thank you.

Great stay

Tony Business - 22/11/2021 Confirmed reviews ALL

Always nice to stay here , staff friendly and service excellent

Great location

Cheryl Families - 22/11/2021 Confirmed reviews ALL

Excellent stay great staff

Just a place to stay.

robandmirry 22/11/2021 TripAdvisor review

Rooms are very small. Bed was comfortable. Pillows were awful. Pillows in the cupboard felt damp and dirty. Bathroom is clean. Left over food was left in the room fridge. Very noisy outside. Food all over the floor in the bar area - not really making you want to stay and have a drink - tables were very sticky. Just a basic room at a cheap price.

Great night

Anonymous Friends - 21/11/2021 Confirmed reviews ALL

The hotel is very accommodating. Very affordable

We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Assistant Front Office Manager

Stephen K. Business - 21/11/2021 Confirmed reviews ALL

Sweet

Dear Stephen K., We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Assistant Front Office Manager

Was attending a friends wedding Anniversary for convenience.

Nick E. Friends - 20/11/2021 Confirmed reviews ALL

Initial booking made in person on site, only to get the booking confirmation at home that night for an extra $10. had to call to have it fixed up. Asked to be located next to friends also attending, and were located on another level in a different area. The shower area needs redoing design was bad, kept hitting my head on the shelf in from of the shower, Bad place to put a shelf

Excellent staff

Lynette Y. Business - 20/11/2021 Confirmed reviews ALL

The staff were very friendly and helpful. Very clean room with lovely outlook.

Well located n good meals.

Anonymous Families - 19/11/2021 Confirmed reviews ALL

Our stay was very pleasant. Unfortunately some of the bricks on pathways are but loose could be safety concern at some stage. Otherwise good place to stay.

Short & Sweet Stay.

Collin M. Couples - 19/11/2021 Confirmed reviews ALL

Quite Location with Excellent Room Service & Scenery.

Hi Collin, Thank you so much for taking the time to review your recent stay at the Mercure Townsville. We very much appreciate your comments as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Duty Manager

Good location

George T. Families - 18/11/2021 Confirmed reviews ALL

I really liked the location overlooking the lake'l also love the natural look with good vegetation and interacting with wild animals at night. The staff were very friendly and the treatment was sUper, keep it up

Excellent stay

CherylM398 18/11/2021 TripAdvisor review

Staff were friendly, restaurant was nice food good value, lots of fast food places in walking distance, Castletown shopping centre next door, five minute drive into the city centre and the strand. Highly recommend

Relaxing stay, great staff

Adam G. Business - 17/11/2021 Confirmed reviews ALL

Clean and well looked after

Dear Adam G., We very much appreciate your review and comments regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope look forward to seeing you again soon. Sincerely, Haley Chizzotti Duty Manager

Very dirty room

Stuart H. Business - 17/11/2021 Confirmed reviews ALL

Room was very outdated and pretty dirty. I complained to reception but was just told in a very throw away manner as she did something else “sorry about that” and walked away. Room had ants on the walls mixed with spiders webs. Carpet hadn’t been hoovered as there was visible hair and dirt. Bed was very itchy. Bathroom windowsill had 100s of dead ants on it. Shower flooded bathroom as soon as it was turned on. Dirty linen was stuffed behind suitcase unit. Not bottled cold water in the fridge. Not what you’d expect from $190 a night without breakfast.

Good stay

Anonymous Business - 17/11/2021 Confirmed reviews ALL

work travel requirement

Thank you so much for taking the time to review your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haley Chizzotti Duty Manager

Townsville’s Mighty Mercure

Richard M. Couples - 17/11/2021 Confirmed reviews ALL

After 2 full days of driving from the Gold Coast, the Mercure Townsville was like an oasis in the desert. The tropical gardens, the restaurant overlooking the large pool, the clean and comfortable air-conditioned room and the friendly staff made for a great stay.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

Peppers Blue on Blue Resort Magnetic Island

At 14 km

See the hotel

Grand Mercure Apartments Magnetic Island

4 stars

At 15 km

See the hotel

All our hotels in townsville

Mercure Townsville 4 stars

Hotel extras