Mercure Townsville 4 stars

Customer review rating 4.3/5 10,242 reviews

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Mercure Townsville
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+ 22 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)Paying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville
australia

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Lake View, Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Premium Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CELSIUS RESTAURANT

Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CELSIUS BAR

Non contractual photo

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,242 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,188 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Townsville stop over

TripAdvisor rating 4.0/5

bd43392019 25/01/2021 TripAdvisor review

The room was nice, clean and staff are alway great. Room is a little dated yet still had a good night sleep. Food was great and is always easy check in and check out. Great locationwhich is central to everything plus has a great pool.

Great place to stay

Customer review rating 4.5/5

Duane H. Couples - 22/01/2021 Confirmed reviews ALL

I love the place and enjoy staying there but miss your normal menu at restaurant as the restaurant is under refurb. This goes for limited breakfast menu. The also miss the breakfast buffet, not sure if this is a result of COVID or refurbishment as if it was COVID I have been to buffet the only deference was it was served and the customer was unable to touch the food. This Mercure used to have a particularly good buffet breakfast and I am hoping it returns.

Home away from home

Customer review rating 5.0/5

Julianne P. Families - 22/01/2021 Confirmed reviews ALL

We are always welcomed so warmly and treated so kindly by the staff. No request is too much trouble and we always feel like special guests. The bar/restaurant/pool are great, 24hr reception assuring, rooms always clean.

Excellent staff

Customer review rating 4.5/5

Louise Business - 22/01/2021 Confirmed reviews ALL

The reception staff were efficient and gave all the information I needed. Kristen in the restaurant was quick to set up a table for me, offered the menu, quickly, checked in if I was ready to order, checked in once the food had arrived, and did this for all patrons at the time. She was brilliant, and personable as well.

Quick visit

Customer review rating 4.0/5

Glenn F. Solo - 22/01/2021 Confirmed reviews ALL

Friendly & helpful staff

A pleasant overnight stay for work

Customer review rating 3.5/5

James Business - 22/01/2021 Confirmed reviews ALL

Well located hotel with comfortable beds and pleasant rooms. Staff are professional and very helpful. The bircher muesli for breakfast was absolutely delicious.

Room and bedding stunk of cigarette smoke

Customer review rating 1.0/5

Bevan S. Solo - 21/01/2021 Confirmed reviews ALL

Checked at midnight, front counter was very helpful, walked to my room and when i walked into the room it stunk of cigarette smoke, laying in bed the pillows stunk of cigarette smoke, i changed the pillows with the spare pillows and they also stunk. i was extremely tired and didn't try to change rooms but it took me until 2am to fall asleep because of the stench. Also the shower rose is the type that is fixed and cant be raised above your head and the water hits you in the chest. you need to squat down to get your head under the water.

Great service, helpful staff.

Customer review rating 5.0/5

Anonymous Solo - 21/01/2021 Confirmed reviews ALL

First time at this hotel. Found the reception and restaurant staff to be very helpful and friendly. The room was lovely and clean and the facilities well set out. I chose the hotel due to its proximity to the Airport which worked out well.

Customer review rating 5.0/5

Anonymous Solo - 21/01/2021 Confirmed reviews ALL

Great stay....thanks heaps for the cyclone info!

Tropical resort, a little tired looking, clean with excellent service

Customer review rating 4.5/5

Wendy S. Families - 21/01/2021 Confirmed reviews ALL

Large room with tropical outlook and good appliances. Bathroom was clean but dated. Kitchenette was equipped with crockery, cutlery and a tea towel but no detergent to wash your own dishes. The staff were friendly, attentive and professional. The carpark was well lit open and plentiful in space but in poor repair. Restaurant, service and food quality were excellent

Well located

Customer review rating 4.5/5

Jim W. Business - 21/01/2021 Confirmed reviews ALL

Excellent as normal.

Good stay for overnight

Customer review rating 4.5/5

Kiara Solo - 20/01/2021 Confirmed reviews ALL

Room was nice, room service was great and the squid salad was delicious.

Always a great stay

Customer review rating 4.5/5

Anonymous Couples - 20/01/2021 Confirmed reviews ALL

The young lady who looked after our booking and getting us an early check in was amazing such a pleasant personality, I just remember her name sorry. Siobhan and Stacey look after us like family at the restaurant and the food was excellent

Great stay

Customer review rating 5.0/5

Dave Couples - 20/01/2021 Confirmed reviews ALL

Overnight stay for an early flight out of Townsville. Great location, close to the airport. Dinner at Celcius Restaurant was delicious.

Great Hotel in Townsville

TripAdvisor rating 5.0/5

Cjbchgf 20/01/2021 TripAdvisor review

Mercure Townsville is beautifully laid out around the pools and gardens. Staff are friendly, food is good and there seems to be a real North Queensland laid back feel. Have been staying at this hotel going back 20 plus years and wouldn't consider anywhere else.

yes it was great

Customer review rating 5.0/5

Marilyn Business - 19/01/2021 Confirmed reviews ALL

great experience and well situated

Welcomed and enjoyed

Customer review rating 5.0/5

John Families - 19/01/2021 Confirmed reviews ALL

Friendly welcome by attentive and helpful staff set the scene. Welcome pack was appreciated, fresh fruit is always great. Restaurant at its usual high standard for both dinner and breakfast, with enjoyable meals. Shame it was only a one night stay but the checkout was fast and efficient. Recommended as usual.

Great stay

Customer review rating 5.0/5

Risha Y. Families - 19/01/2021 Confirmed reviews ALL

Good rooms clean and tidy.

Resort stay

Customer review rating 5.0/5

Roisin R. Families - 18/01/2021 Confirmed reviews ALL

Lovely setting. Forgot we were in Townsville and felt like an island resort instead. Great, friendly staff at reception and the restaurant.

Great Staff, Good Rooms

Customer review rating 4.0/5

Shane M. Business - 18/01/2021 Confirmed reviews ALL

Stay Mercure Townsville a couple a times before and the service is alway wonderful, my only compliant this visit, I was allocated a room towards the front of the resort. As always the room was excellent except for the traffic noise from the main road, however wasn't to bad over night but started early in the morning (about 5am)

Our most recent 20 reviews

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