Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,667 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference and event spaces

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

We welcome you to join us at Celsius Restaurant & Bar, whether in the intimate dining room or on the poolside deck. Enjoy creative cuisine highlighting seasonal ingredients sourced from the nearby North Queensland countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,667 reviews

Customer review rating 0.5/5

Amber M. Business - Confirmed reviews ALL

I was told at check in that there was no ramp to access my room, I had to physically lift up my 30kg suitcase, to go down the stairs. The staff member who checked me in helped me with my bag to my room. However, on checkout I had an early checkout time, to catch a flight. I had to lift my bag up on my own up the multiple stairs, to get to reception. I badly damaged my hip and lower back. I spoke with reception staff about my injury and he said that there is a ramp and was unsure as to why I wasn’t informed of this. I’m not happy at all and I’m still suffering from my injury.

Dear Guest, We very much appreciate your honest feedback regarding your stay at the Mercure Townsville. It is very disappointing to hear that you struggled with your luggage ion check out. We fully understand that the distance and access to our rooms is not always easy and will always offer guests with assistance when requested. We have staff on 24 /7 and would have certainly assisted you with your luggage despite it being an early check out. We sincerely trust that your injuries were minor and that you are recovering well. Should you be returning to the hotel again please contact me personally so that I can ensure your next stay is a more pleasant one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 3.5/5

Anton B. C. Business - Confirmed reviews ALL

Staff was nice and welcoming, smooth check in and check out, got a complementary upgrade due to my allaccor membership and I am afraid to think of the room that would have been mine if that was not the case. Rooms are super dated and worn, need an update and refresh.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are pleased to let you know that we have started a refurbishment programme for our rooms which will be undertaken over the remainder of the year and will greatly lift the product that our guests will experience. The first lot of rooms should be online by late May. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 5.0/5

Ray A. Couples - Confirmed reviews ALL

Room great and breakfast very nice

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 3.0/5

Warren F. Couples - Confirmed reviews ALL

For many years we have chosen the Mercure Townsville as our preferred location in Townsville. and we visit every three months now. Over time the rooms haver progressively shown their age but this time what we found was very disappointing. When we opened the door the first thing we noticed was a stain on the curtain that could have been blood. There were also stains on the mattress protector at the bottom of the bed. The mirror doors on the clothes hanging could not be opened so there was no hanging space available. Generally the room was not clean. As I always report the staff were excellent and the location is great.

Dear Guest, We very much appreciate your frank and honest comments regarding your stay at the Mercure Townsville. It is disappointing to hear that your room had so many issues. We will not try and give excuses for all and sincerely apologise for our shortcomings on this occasion. We will certainly share your comments with our team in the interest of learning form these types of incidents and to ensure that they do not recur again in the future. We are pleased to let you know that we have started a refurbishment programme for our rooms which will be undertaken over the remainder of the year and will greatly lift the product that our guests will experience. The first lot of rooms should be online by late June May I suggest when planning to be in Townsville next time you call me before you book so I can look after you and ensure your stay exceeds your expectations. Thank you again for sharing your feedback, and we hope your next visit will be a much more pleasant experience. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Customer review rating 1.5/5

Troy A. Business - Confirmed reviews ALL

Whilst up on business I was placed in one of the older rooms down the back, when entering it was aged, cracked walls and felt unkept. when having a shower the pressure was great except for the shower head that sprayed anywhere but down, this caused the towels at the back on the rails to get just as wet as me. I also could only eat one piece of pizza as it was just oily. I know it is a budget Accor property but after staying in the St Moritz in Queenstown the week before I found it hard to see it being the same Accor group. I have stayed there before and found the rooms to be well maintained, this time however was just tiring. My wife did say I should have used the members card however being a business booking it goes through the portal and I don't worry too much. hopefully some updates to the older rooms will happen soon and maybe cleaning all the dead bugs and spider webs off the entry arch. It is a preferred hotel for work so I will probably be staying there again in the near future.

Dear Guest Troy A., We very much appreciate your comments regarding your stay at the Mercure Townsville. It is disappointing to hear all the points you raised re your recent stay. We are pleased to let you know that we have started a refurbishment programme for our rooms which will be undertaken over the remainder of the year and will greatly lift the product that our guests will experience. The first lot of rooms should be online by late May. If coming again on business, please contact me personally so that I can ensure your nest stay exceeds your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back when next you might travel to Townsville. Sincerely, Colin Baker Interim General Manager Mercure Townsville

Other web-users rate our hotel

  • 427 reviews 9.2/10 Location
  • 1,395 reviews 5.8/10 Room
  • 1,204 reviews 8.9/10 Service
  • 17 reviews 1.4/10 WiFi
  • 550 reviews 4.8/10 Cleanliness
  • 545 reviews 7.2/10 Food
  • 498 reviews 5/10 Comfort
  • 199 reviews 8.1/10 Breakfast

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