Mercure Townsville 4 stars

gardens are a not nice , aircon dripped all night . enter the room smelt the water from the air con on the carport , yeh carpet maybe old and the smell is musty ...... bed fantastic . bathroom if you put the shower on to full it floods the bathroom to the toliet .. overall good enough for a single person ...

Last stay at Mecure Townsville was 12 years ago and on this occasion was an overnight stay after driving up from Rockhampton. The king room was well maintained and bathroom updated. The bed was comfy and dinner and breakfast was delicious.

Very nice hotel with lovel grounds and very helpful and friendly staff. It’s a bit out of town and there don’t appear to be any local buses to get into town, but Castletown Shopping Centre and several takeaway outlets are only a few minutes walk away. Our room was looked like it had been recently renovated and was small and rather dark but the bathroom was filled with light which was very welcome. There were lights inside the cupboards and with the cupboard doors open, the light level in the room greatly improved. Like many hotels, there were no shelves or drawers except in the bedside cabinets, so there was nowhere to store small items and folded clothing, so we had to live out of our suitcases for three days. We missed being able to sit outside, even though the verandah onto which all rooms opened was more than wide enough for a couple of chairs outside the rooms without impeding access in any way. All in all, a very pleasant stay.

Room had no local information, pilllows were not a good quality and the bathroom door banged if it was shut.

Staff was always friendly and courteous. Restaurant served good food. Orders were prompt.

Great staff

Always a pleasant stay, restaurant staff are excellent, checking in is never a problem and you are made to feel welcome.

staff and meals were great staff couldnt have been more helpfull great spot to sit back and relax with family rooms were clean and tidy beds comfortable grounds and surronds were kept clean and with covid distances applied at all times

Excellent staff

Staff were friendly and helpful, food was delicious and served promptly, not a single issue during our stay thank you

Bathroom mirror had toothpaste splash all up it. Mould in shower. Blood on doona. Siren from 8pm and still went when we left. Extremely loud. I can barely walk but had to go up and downstairs. We were put with wedding guests which were in and out. I had no sleep and my partner had little. Air con on 18 and did not cool the room. Had 1 coffee cup on arrival then housekeeping had trouble getting in our door and did not knock before entering. I was trying to rest. Lucky we had clothes on. We had trouble getting in our door as the handle was broken. Black mould in carpet from entering. Extremely disappointed and was not worth the money we paid.

Well run a couple of niggles with accomadation possibly due to covid lack of use

The Staff at Mercure Townsville once again provided outstanding service, facilities and meals for our event!

What can one say other then Laura and her staff are excellant providing a friendly atmosphere. Well done

Absolutely great