Peppers Soul Surfers Paradise 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 2.302 comentários

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Descrição

Extras do hotel

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Nossas acomodações

Cobertura

Presidential Suite Deluxe

  • 9 pessoa, no máximo
  • 450 / 4843 sq ft
  • Roupa de cama 2 x Cama(s) king size e 2 x Cama(s) de solteiro e 1 x Cama(s) queen size
  • Vistas: Vista para o oceano/mar
  • Os extras do alojamento: Varanda

Localização do hotel

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  2.302 comentários

Classificação no TripAdvisor  4.5/5  3.881 comentários

Unprofessional staff, not following policies

Classificação TripAdvisor 1.0/5

Nicole C Avaliação certificada TripAdvisor

I booked the presidential suite, which included Foxtel and daily housekeeping. Unfortunately, I found the team at Soul to be quite unprofessional. There were several issues that required me to call for service, including the daily room cleaning. While the staff member made the beds, other cleaning tasks were neglected. My sister, who was downstairs, mentioned, "I’ll see what I can do; there's a vacuum in the cupboard if you need it," which I found extremely rude. We expect a certain level of service when paying premium prices. Additionally, our phone calls often went unanswered, and there was a delay during check-in despite having a room ready. We were informed that we could switch to another room early since the suite was unoccupied, but there seemed to be conflicting information from different staff members. If hotel employees are going to represent Soul, they should adhere to established policies. Overall, I was very disappointed with my stay.

Rekommenderar inte

Classificação TripAdvisor 2.0/5

501karinl Avaliação certificada TripAdvisor

Långsam service vid frukosten, mycket begränsad frukostbuffé. Ingen service/mat/dryck vid poolområdet. Boka inte valet parking, det finns aldrig personal på plats för att ta hand om bilen. Däremot funkar det bra att själv köra ner i garaget. Hårda sängar. Rummen ok vad gäller funktion, men helt utan dekoration och smutsiga fönster. Utsikten högt upp väldigt fin. Sammantaget är upplevelsen långt från ett femstjärnigt hotell. Mer som en all inclusive fyrstjärnig resort.

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐

Classificação TripAdvisor 5.0/5

GrandTour18606152836 Romântica - Avaliação certificada TripAdvisor

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐 公寓式酒店提供所有在家需要的设施 基本上做饭都没问题

Hi GrandTour18606152836, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

风景好,地理位置好,房间服务不行,经理管理不行

Classificação TripAdvisor 3.0/5

Compass18881513616 Avaliação certificada TripAdvisor

风景特别好,地理位置也很好,餐厅早餐很好,餐厅服务员很热情. 入住不顺利,等待时间长,电梯等的时间长,游泳池不干净,游泳那一层没有wifi,房间服务基本没有,住四天,只有一次,最后一天在找了好几次之后才过来,因为床单很脏要求换,酒店让我们等到第二天,可那是我们住的最后一晚,经理不管事,培训不到位,经理什么都不知道,包括不知道如何处理客人投诉,你要四个经理有什么用?离开前一晚打电话给经理询问第一天入住时发生的问题是如何处理解决的,没有任何反馈,直到离开酒店都没有任何解释. 天气不好的时候,房间窗户漏风,风从缝里呼呼往里吹

Hi Compass1881513616, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

Classificação TripAdvisor 1.0/5

jiajiang z Família - Avaliação certificada TripAdvisor

综合服务需要提高,东西丢在酒店,发邮件也不回,效率很差,床的舒适度不是很高,房间清洁也没有那么及时,床上用品很破

Dear Guest, Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Soul

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.117 comentários 9.5/10 Localização
  • 1.757 comentários 7.2/10 Quarto
  • 1.107 comentários 6.8/10 Serviço
  • 29 comentários 2.4/10 Wifi
  • 573 comentários 3.5/10 Limpeza
  • 238 comentários 6.1/10 Piscina
  • 155 comentários 5.5/10 Café da manhã

Com a tecnologia Trustyou

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