Peppers Soul Surfers Paradise 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 2.249 comentários

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Peppers Soul Surfers Paradise - Image 1
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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Descrição

Extras do hotel

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Nossas acomodações

Cobertura

Presidential Suite Deluxe

  • 9 pessoa, no máximo
  • 450 m² / 4843 sq ft
  • Roupa de cama 2 x Cama(s) king size e 2 x Cama(s) de solteiro e 1 x Cama(s) queen size
  • Vistas: Vista para o oceano/mar
  • Os extras do alojamento: Varanda

Localização do hotel

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telefone
Fax +61 7 5635 5799

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  2.249 comentários

Classificação no TripAdvisor  4.5/5  3.874 comentários

Sub Penthouse Luxury

Classificação TripAdvisor 5.0/5

lisacD1301NC Família - Avaliação certificada TripAdvisor

We have stayed at Peppers Soul nearly every December since their opening. This year we decided to splurge & rent the 3 Bedroom Sub Penthouse. What a beautifully appointed apartment. So much space & storage. The master suite was huge & beautifully furnished. King size bed, 2 large ottomans, lounge area with a double sofa & coffee table and a chaise lounge. The ensuite consisted of a separate room with a freestanding bathtub and an amazing ocean view. Through double doors was the double shower, double vanity & toilet. Through another set of double doors was the huge walk in robe with abundant hanging space, shelves & drawers. There is a separate TV room with Japanese style sliding doors, a generously sized powder room, laundry, lounge room, huge kitchen, dining room, office area, 2 other bedrooms one of which was generously sized and a spacious main bathroom with toilet. There’s a main balcony with a dining table, sun lounge & an amazing view of the coastline. There is also a separate private balcony off the master suite & another long balcony off the two other bedrooms with a view of the Gold Coast night life & hinterland. All in all an amazing apartment with plenty of room for 6 adults to live comfortably. Free secure parking for one vehicle. Everything you could want is within close walking distance - beaches, restaurants, cafes, bars, shopping, nightclubs etc

Dear lisacD1301NC, Thank you for sharing your exceptional experience at Peppers Soul. It is truly rewarding to hear such detailed and glowing feedback, particularly from a valued guest who has been staying with us since our opening. We are thrilled that your stay in the 3-Bedroom Sub Penthouse exceeded expectations and that you enjoyed the spacious layout, luxurious furnishings, and breathtaking ocean views. Your thoughtful descriptions of the master suite, living areas, and balconies highlight the essence of what we aim to offer—a perfect blend of comfort, luxury, and an unforgettable Gold Coast experience. It is also great to know that our central location enhanced your visit, providing easy access to the best beaches, dining, and entertainment options. Your continued patronage means so much to us, and we look forward to welcoming you back next December. Should you require any special arrangements for your future stay, please don’t hesitate to reach out. Warm regards, Ian Charlton General Manager

Great stay but lacking that 5 star experience and service

Classificação TripAdvisor 4.0/5

tdoods Avaliação certificada TripAdvisor

Apartment is excellent size, incredibly spacious and has almost everything you would need. The location is fantastic, so close to shops, entertainment and restaurants, and right across from the beach. All rooms have a beautiful view and huge balcony. The fridge had filtered water and ice machine maker which is great. Nespresso machine in the room but no milk frother which is really what makes the difference with coffee! A few things that let our stay down - they tried to charge us $25 a day for parking, I checked 2 weeks prior to staying on their website it said complementary parking - they agreed to wave it only when I brought this up and said the price changed Dec 1 - make sure they don’t charge you if you booked before this date! The room cleanliness lacked attention to detail. There was only 1 pan in the kitchen for cooking which was unusable, not sure how old it is but no amount of oil or low heat would prevent everything sticking to the pan - we called housekeeping asking to replace the pan to make pancakes as we couldnt with the one provided.. 1 hour later someone brought up a handful of pens? We said we wanted a pan not pens, then later brought a pan with the exact same issue. On the day prior to checkout we returned from a day out and housekeeping attending to find the fridge filter not working at all (error code on door) - called housekeeping who said they would send maintenance up but no one ever came. Lastly, the main bedroom of the 3 bed apartment has 2 single beds pushed together.. I don’t know why hotels do this as it’s so uncomfortable for couples. Overall our stay was great but can’t give 5 stars for the reasons above - soul would do well to provide better customer service.

Dear tdoods, Thank you for taking the time to share your detailed feedback about your recent stay at Peppers Soul. We're delighted to hear that you appreciated the spaciousness of the apartment, the stunning views, and the convenience of our location. It’s great to know you enjoyed features like the filtered water, ice machine, and Nespresso machine, though we note your comment about the milk frother and will pass this on to our team for future consideration. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback about the parking charge miscommunication is noted, and we’re glad we were able to resolve the matter for you. We'll ensure our website and team are aligned on such updates to prevent any confusion moving forward. Regarding the kitchen pan and your interaction with housekeeping, we deeply regret the miscommunication and the subsequent frustration it caused. This is certainly not the level of service we aim to provide, and I’ve shared your concerns with both our housekeeping and maintenance teams to ensure such oversights are addressed. The issue with the fridge filter and the lack of response from maintenance is also unacceptable. I can assure you this matter will be reviewed internally to improve response times and follow-up procedures. Finally, we understand your concerns about the two single beds in the master bedroom. While this setup is sometimes used to provide flexibility for different guest preferences, we will review how we can better meet the expectations of couples staying with us. Your constructive comments are invaluable in helping us improve our guest experience. Despite these setbacks, we’re pleased to know you had an overall great stay. We hope to welcome you back in the future and provide the 5-star experience you deserve. Warm regards, The Guest Service Team

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐

Classificação TripAdvisor 5.0/5

GrandTour18606152836 Romântica - Avaliação certificada TripAdvisor

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐 公寓式酒店提供所有在家需要的设施 基本上做饭都没问题

Hi GrandTour18606152836, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

风景好，地理位置好，房间服务不行，经理管理不行

Classificação TripAdvisor 3.0/5

Compass18881513616 Avaliação certificada TripAdvisor

风景特别好，地理位置也很好，餐厅早餐很好，餐厅服务员很热情. 入住不顺利，等待时间长，电梯等的时间长，游泳池不干净，游泳那一层没有wifi，房间服务基本没有，住四天，只有一次，最后一天在找了好几次之后才过来，因为床单很脏要求换，酒店让我们等到第二天，可那是我们住的最后一晚，经理不管事，培训不到位，经理什么都不知道，包括不知道如何处理客人投诉，你要四个经理有什么用？离开前一晚打电话给经理询问第一天入住时发生的问题是如何处理解决的，没有任何反馈，直到离开酒店都没有任何解释. 天气不好的时候，房间窗户漏风，风从缝里呼呼往里吹

Hi Compass1881513616, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

差

Classificação TripAdvisor 1.0/5

jiajiang z Família - Avaliação certificada TripAdvisor

综合服务需要提高，东西丢在酒店，发邮件也不回，效率很差,床的舒适度不是很高，房间清洁也没有那么及时，床上用品很破

Dear Guest, Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Soul

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.066 comentários 9.5/10 Localização
  • 1.670 comentários 7.5/10 Quarto
  • 1.079 comentários 6.8/10 Serviço
  • 30 comentários 2.8/10 Wifi
  • 533 comentários 4.2/10 Limpeza
  • 227 comentários 6.4/10 Piscina
  • 150 comentários 6.1/10 Café da manhã

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Todos os nossos hotéis em Surfers Paradise

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.