Peppers Soul Surfers Paradise 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 2.297 comentários

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Peppers Soul Surfers Paradise - Image 1
Peppers Soul Surfers Paradise - Image 2
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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Descrição

Extras do hotel

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Nossas acomodações

Cobertura

Presidential Suite Deluxe

  • 9 pessoa, no máximo
  • 450 m² / 4843 sq ft
  • Roupa de cama 2 x Cama(s) king size e 2 x Cama(s) de solteiro e 1 x Cama(s) queen size
  • Vistas: Vista para o oceano/mar
  • Os extras do alojamento: Varanda

Localização do hotel

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telefone
Fax +61 7 5635 5799

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  2.297 comentários

Classificação no TripAdvisor  4.5/5  3.873 comentários

Hidden structural damage in water leaks. Presidential Suite

Classificação TripAdvisor 1.0/5

Happiness65914065249 Avaliação certificada TripAdvisor

Upon arrival with no concierge service. Had to attend reception and ask for someone to provide assistance. Housekeeping rude, inattentive. Floors filthy on arrival, No liquid handsoap replaced after repeated requests, insufficent tpilet paper, towels and cleanliness. Toilet blocked in apt 6302, housekeeping is extremely poor. Dead moth sat on walkin robe floor for 2 weeks yet they say they vaccumed and or vaccumed around it. Had to request linen change after 5 days stay, housekeeping had no intention of doing it on a Sunday. 4th bedroom in North East corner flooded after storm. The angle of the building structural design has drainage incorrectly installed. 15 years, 3 builders, bankruptcy and flooding from top floor to bottom at 60, yet side door unusable into Soul Boardwalk due to flooding and drainage problems damaging access. My son was forced to sleep on an uncomfortable old sofa bed after housekeeping pushed a giant water filled bubble in the plaster in window sill. Building manager inspected and maintenance. Maintenance staff and housekeeping vaccuming water out of carpet. Mould build up in 4th bedroom in flooring. Room stinks and is musty. Food stains on couch. There are better places to stay for $18,000 for 10 nights. Try the JW Marriott. Cheaper and 5 star service. I will offically be returning to the JW. Soul is an absolute dump that needs serious structural repairs and better Customer Service.

Hi Happiness65914065249, Thank you for sharing your feedback. I am truly sorry to hear about the challenges you experienced during your stay. Please accept my sincerest apologies for the inconveniences you faced, as this is not the standard of service we strive to provide at Peppers Soul. I understand that these matters were addressed with our Executive Assistant Manager during your visit, including the maintenance and housekeeping concerns. While I am disappointed that we were unable to fully meet your expectations, I appreciate you bringing these issues to our attention, allowing us to take immediate action where possible. Your comments regarding housekeeping, maintenance, and the structural concerns have been taken very seriously. I have since engaged with the relevant teams to review and rectify these matters, ensuring a more seamless experience for future guests. I regret that your stay did not reflect the premium experience we aim to deliver, and I hope to have the opportunity to welcome you back in the future to provide the exceptional stay you deserve. Should you wish to discuss your experience further, please do not hesitate to contact me directly at [insert contact details]. Warm regards, Ian Charlton General Manager

A great place to stay

Classificação TripAdvisor 5.0/5

Sightsee686156 Avaliação certificada TripAdvisor

We were very happily surprised at the size and quality of our one-bedroom apartment. The view from the 12th floor was beautiful and we left the balcony doors open at night to hear the surf. We enjoyed the outdoor pool complex and indoor spa very much after our walks.

Hi Sightsee686156, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐

Classificação TripAdvisor 5.0/5

GrandTour18606152836 Romântica - Avaliação certificada TripAdvisor

这个酒店位置绝佳 海景角度非常棒。大阳台+大餐桌很适合在阳台上聚餐 公寓式酒店提供所有在家需要的设施 基本上做饭都没问题

Hi GrandTour18606152836, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

风景好，地理位置好，房间服务不行，经理管理不行

Classificação TripAdvisor 3.0/5

Compass18881513616 Avaliação certificada TripAdvisor

风景特别好，地理位置也很好，餐厅早餐很好，餐厅服务员很热情. 入住不顺利，等待时间长，电梯等的时间长，游泳池不干净，游泳那一层没有wifi，房间服务基本没有，住四天，只有一次，最后一天在找了好几次之后才过来，因为床单很脏要求换，酒店让我们等到第二天，可那是我们住的最后一晚，经理不管事，培训不到位，经理什么都不知道，包括不知道如何处理客人投诉，你要四个经理有什么用？离开前一晚打电话给经理询问第一天入住时发生的问题是如何处理解决的，没有任何反馈，直到离开酒店都没有任何解释. 天气不好的时候，房间窗户漏风，风从缝里呼呼往里吹

Hi Compass1881513616, Thank you for posting your review after your recent stay at Peppers Soul. We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards, Guest Service Team

差

Classificação TripAdvisor 1.0/5

jiajiang z Família - Avaliação certificada TripAdvisor

综合服务需要提高，东西丢在酒店，发邮件也不回，效率很差,床的舒适度不是很高，房间清洁也没有那么及时，床上用品很破

Dear Guest, Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Soul

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.059 comentários 9.6/10 Localização
  • 1.667 comentários 7.4/10 Quarto
  • 1.089 comentários 7/10 Serviço
  • 31 comentários 2.9/10 Wifi
  • 532 comentários 4.3/10 Limpeza
  • 229 comentários 6.7/10 Piscina
  • 146 comentários 6.3/10 Café da manhã

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.