만트라 트릴로지 4성

고객 평점 (ALL 평가) 4.2/5 1,998 리뷰

만트라 트릴로지 - Image 1
만트라 트릴로지 - Image 2
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101 105 Esplanade, 4870 케언즈, 호주

호텔설명

호텔 추가 정보

  • 케언즈 CBD의 에스플라네드에 위치

  • 현지 레스토랑 5곳, IGA, 헤어 살롱, 마사지 등 이용 가능

  • 호텔부터 대형 3 베드룸 아파트먼트까지 다양한 객실 등급 이용 가능

  • 최근 개장한 케언즈 아쿠아리움 인근 및 케언즈의 다양한 액티비티 제공

  • 컨벤션 센터 및 비즈니스 지구 인근

숙박

호텔 위치

만트라 트릴로지

101 105 Esplanade
4870 케언즈
호주

GPS:-16.918636, 145.775751

전화
팩스 +61 7 4080 8001

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨

수영장

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,998 리뷰

TripAdvisor 평가  3.4/5  2,999 리뷰

Disgusting

트립어드바이저 평점 1.0/5

Tahlia M TripAdvisor 인증 리뷰

My recent stay at Manta Trilogy wasn’t as pleasant as I expected it to be. When we first arrived, we had two rooms one on level eight and one on level nine in building two, and the people who were staying in theroom on level eight had to be moved because the furniture was stained that we found a toenail on the floor so they got moved to level three which still isn’t as pleasant. And then the room I was staying in (level nine) again the furniture was stained Wi-Fi kept cutting out and cockroaches found in bed rooms. We then got moved and upgraded into level P tower one, and still Wi-Fi was cutting out toenail found on floor stains on curtains and beddings and even the wall was falling apart, the paint was peeling and everything. Now that’s just the rooms. We then go out to the pool and find there is worms at the bottom. There is a hole in the bottom of the pool. It’s like a filter thing that was not covered up or warned about and my daughter got her foot stuck in and her foot was bruised. t Tiles around the pool were loose and my son tripped on one and fell into the pool. They then cut the palm trees down that were on the side of the pool and filled with bark and then the bark fell into the pool. I would not recommend Mantra Trilogy as a nice comfortable pleasant place to stay.

A not so rewarding experience!

트립어드바이저 평점 2.0/5

Phil C TripAdvisor 인증 리뷰

Well! Mantra Trilogy, what can one say? We were booked in for a five (5) night stay and as such would be considered a good paying customer for any hotel. Here is our opinion on the Manyra Trilogy for your consideration…. Remembering we stayed in one room only for the duration of our stay in Cairns: - Service desk and staff… very good, friendly and in the most well informed. - views from tower 1 - limited but fair - location in relation to waterfront, shops and charters to the Barrier Reef - overall good if you enjoy a walk along the waterfront. - Standard of the rooms - now for the reality. - and we were in Room 4/3A. which was a single bedroom unit with cooking facilities and separate laundry 1. Range hood inoperable 2. Ventilation in bathroom inoperable 3. Ventilation in laundry inoperable 4. Toilet seat loose and fixings broken 5. Mat in the lounge room very worn and matted - well overdue for replacement. 6. Bedroom had comfortable bed but the circulation space was very limited getting into the room from the living room. Whoever designed these units needs a kick up the butt! Finally, we did hand this list to the front desk for their records. We were phoned and offered another room….. on our last night! This begs the question, why did they place us in this room in the first place? Didn’t anyone else point out these glaring defects? Why weren’t these glaring defects corrected prior to relenting the room? Poor attitude and management I suspect. So that’s it! Mantra Trilogy stay rated a poor two (2) stars only and most of the positives were directly related to experiences outside of our accommodation. When given an opportunity to make good a poor experience the management deserve a serve. Over and out. .

Thank you for sharing your feedback regarding your recent stay at Mantra Trilogy Cairns. We sincerely appreciate your positive comments about our service desk and staff, as well as our location. However, I am disappointed to learn that your room did not meet your expectations. The issues you mentioned, such as the inoperable ventilation systems and the condition of the toilet seat and mat, are concerning. We strive to ensure that all accommodations are well-maintained, and it is regrettable that your experience did not reflect this commitment. I acknowledge your frustration regarding the timing of the room change offer and understand how this may have impacted your overall satisfaction. Your feedback is invaluable to us and will be taken into consideration as we continuously work to enhance our guest experience. Thank you once again for your insights, and I hope you may consider giving us another opportunity in the future. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Cool place

트립어드바이저 평점 5.0/5

J David A TripAdvisor 인증 리뷰

It was a nice and pleasant experience. Good location, close to restaurants and splanad. Friendly staff. Santiago from front desk 10/10⭐️

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff, particularly Santiago, to be friendly and helpful. We look forward to welcoming you back in the future. Best regards, Emil Gen General Manager Mantra Trilogy Cairns

Great experience at the Mantra again

트립어드바이저 평점 5.0/5

Rhanna C TripAdvisor 인증 리뷰

We stayed at The Mantra as a family for a week during Christmas and on a stopover on the way home. The staff were incredible and gave us access to our room early after an overnight flight (we have 4 kids) and were a delight to deal with.

Thank you for your kind feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that your family enjoyed your experience, and we appreciate your recognition of our staff's efforts to accommodate your needs. Providing exceptional service is a priority for us, and it is gratifying to know we were able to assist you after your long journey. We hope to welcome you back on your next visit. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

B&B Without the Breakfast

트립어드바이저 평점 2.0/5

Y9785LAtimr TripAdvisor 인증 리뷰

This is supposed to be a hotel but they won't "service" your room on a five-day stay and couldn't remember simple instructions (e.g. I want my towels changed every day - "you'll have to ring reception and ask for that each day" and when I did - they didn't. I had to go to reception and get the towels myself). This is very poor for such a business.

Thank you for your feedback regarding your recent stay. We understand your concerns about the housekeeping service and apologise for any inconvenience you experienced with towel changes. Our policy requires guests to request daily towel service, and we regret that this was not communicated effectively. Your comments will be taken into account as we strive to improve our services and ensure a more pleasant experience for all guests in the future. Thank you once again for your insights, and we hope to have the opportunity to welcome you back. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 998 리뷰 8.3/10 위치
  • 1,393 리뷰 6.5/10 객실
  • 920 리뷰 8.2/10 서비스
  • 69 리뷰 4/10 인터넷 가격
  • 544 리뷰 4.8/10 청결도
  • 515 리뷰 5.7/10 안락함
  • 167 리뷰 5.9/10 수영장
  • 26 리뷰 3.5/10 조식

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