만트라 트릴로지 4성

고객 평점 (ALL 평가) 4.1/5 1,982 리뷰

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101 105 Esplanade, 4870 케언즈, 호주

호텔설명

호텔 추가 정보

  • 케언즈 CBD의 에스플라네드에 위치

  • 현지 레스토랑 5곳, IGA, 헤어 살롱, 마사지 등 이용 가능

  • 호텔부터 대형 3 베드룸 아파트먼트까지 다양한 객실 등급 이용 가능

  • 최근 개장한 케언즈 아쿠아리움 인근 및 케언즈의 다양한 액티비티 제공

  • 컨벤션 센터 및 비즈니스 지구 인근

숙박

호텔 위치

만트라 트릴로지

101 105 Esplanade
4870 케언즈
호주

GPS:-16.918636, 145.775751

전화
팩스 +61 7 4080 8001

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨

수영장

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  1,982 리뷰

TripAdvisor 평가  3.5/5  2,927 리뷰

Highly recommended for the price

트립어드바이저 평점 5.0/5

Steve T TripAdvisor 인증 리뷰

I have given maximum stars as my wife and I thought it totally met our expectations and more. The room was a good size with a huge bed, dehumidifier, air conditioner and fan also great smelling toiletries in the bathroom. The room did not get serviced for the 5 days which was fine as that kept the price of the room down. If I needed anything replenishing I just picked it up from the fantastic staff in reception. We would both definitely stay again when we next visit cairns

We very much appreciate your comments regarding your stay at the Mantra Trilogy Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil Gan General Manager

Pretty good.

트립어드바이저 평점 3.0/5

Daniel M TripAdvisor 인증 리뷰

Great location, very central, close to groceries / bottle shop / restaurants. Nice rooms, a few chips / scuff marks here and there. Very clean. Parking can be a minor hassle, there are not enough parks at the hotel, I often had to park on the street (paid parking during the day, free at night). I booked a room for 3 adults and 2 children, was disappointed to get 1 x double, 2 single beds and a fold-out bed, I would have expected 3 x proper single beds. My kid was sick during the night and vomited on the bed & carpet. I told reception early the next morning and asked for it to be cleaned up. They agreed, for an additional cleaning fee, which is fair enough. Spent the day out on the reef, got back late, and the mess was not cleaned up, which was disappointing as there are no cleaning supplies in the room. I spoke to reception and someone came up and cleaned it straight away. Didn't end up getting charged the cleaning fee.

Hi Daniel, Thank you for sharing your feedback with us. We appreciate your detailed review of your recent stay. We're pleased to hear that you enjoyed our central location and found our rooms to be nice and clean, despite a few minor marks. We apologise for any inconvenience caused by the parking situation and the bed configuration not meeting your expectations. We sincerely apologise for the incident with your child being sick during the night. It's disappointing to hear about the initial miscommunication regarding the cleanup, but we're glad our team promptly addressed the issue when brought to their attention. We value your feedback and will use it to improve our services and ensure a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Emil Gan General Manager Mantra Trilogy Cairns

Terrible experience

트립어드바이저 평점 1.0/5

RSSHAH7 가족 - TripAdvisor 인증 리뷰

Horrible experience and the worst ever after being Accor Member for over 20 years. The service and the staff were hopeless. Being an Accor member for over 20 years I was very disappointed with the hotel and the front office. There was no room service and the front office girl was bluntly refusing everything. You cannot get water, you have to pick your requests from the front desk. At the time of booking all this was not clear that the hotel room will be without any service. I called Accor Helpdesk and they tried to help get me refund as I wanted to check out but the hotel refused. I checked out of the hotel within one hour of checking in and I had paid for 3 nights. When I came to the reception and said I want to check out because I am not happy and the stupid girl at the reception is saying thank you, have a great evening, no problem. Absolutely hopeless and my worst experience ever with Accor group.

Hi RSSHAH7, I'm terribly sorry to hear about your disappointing experience at our hotel. As a loyal Accor member for over 20 years, your satisfaction is incredibly important to us, and I sincerely apologise for the issues you encountered during your stay. I understand your frustration with the lack of service provided by our front desk team. We strive to ensure all guests have a comfortable and enjoyable stay, and it's clear we fell short on this occasion. Regarding the misunderstanding about room services, we regret any confusion caused. While we don't have a restaurant on-site, we do have several dining options in our building complex, and we offer the convenience of charging meals from select restaurants to your room account. I would like to personally address your concerns about the refund and ensure that this matter is resolved to your satisfaction. Please contact me directly so that I can assist you further. To assist you further with the refund issue, could you please provide me with the name under which the booking was made? This will enable me to follow up on the issue promptly and ensure it is resolved to your satisfaction. Once again, I apologise for the inconvenience caused and appreciate your feedback, which helps us improve our services. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Excellent location!

트립어드바이저 평점 4.0/5

Aleksandra c TripAdvisor 인증 리뷰

Excellent location access to the esplanade from pool/bbq level. Clean room but they don’t offer daily room clean. Comfortable stay. There is not a lot of parking and they have first come first serve policy if you are renting a car but if you are planning to only be in Cairns then this is located in a really good spot

Hi 319aleksandrac, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our excellent location and the convenience of accessing the Esplanade from our pool and BBQ area. We appreciate your comments about our clean and comfortable rooms. Regarding the room cleaning service, we do offer this on request for longer stays to respect our guests' privacy and environmental considerations, but we'll ensure our communication on this is clearer. We understand parking can be limited, especially during peak times, and we operate on a first-come, first-served basis. However, we're glad this did not detract from your overall experience. We hope to welcome you back to Mantra Trilogy Cairns in the future! Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Totally Disappointed

트립어드바이저 평점 1.0/5

148markq 비즈니스 - TripAdvisor 인증 리뷰

I am annoyed that I had to cancel my stay due to circumstances outside of my control, only to be told there is a no refund or credit for cancelling a booking. This is not acceptable and I will not consider staying at the hotel in the future, at least a credit should be offered.

Dear Mark, I am sorry to here that you couldn't make your reservation with us. We do offer discounted rates that have a no cancellation stipulation. As you booked through a 3rd party website, on one of these rates we are unable to offer credit or refund Kind regards, Guest relations.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 920 리뷰 8.3/10 위치
  • 1,356 리뷰 6/10 객실
  • 944 리뷰 7.8/10 서비스
  • 86 리뷰 4/10 인터넷 가격
  • 533 리뷰 4.1/10 청결도
  • 526 리뷰 5.2/10 안락함
  • 325 리뷰 4.7/10 편의 시설
  • 178 리뷰 6/10 가격 대비 가치

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케언즈 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.