Pullman Palm Cove Sea Temple Resort and Spa 5성
고객 평점 (ALL 평가) 4.6/5 731 리뷰
5 Triton Street
4879 PALM COVE
SUNBUS: 110 PALM COVE
CAIRNS INTL AIRPORT 25km / 15마일 - 셔틀 서비스 서비스
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Ignite your senses at Temple of Tastes and experience the tantalising flavours and textures inspired by Southeast Asia. Our carefully curated menu is inspired by Tropical North Queensland using fresh and often organic local produce.
Tastefully appointed and elegant guest rooms at Pullman Palm Cove Sea Temple Resort & Spa provide a spacious, relaxing retreat for both business and leisure guests. Choose from a range of accommodation options including studio rooms, one, two and three bedroom apartments - and for guests who really want to indulge, Plunge Pool and Penthouse options. Rooms offer a private balcony or terrace, flat screen TV, in-room dining options, robes and slippers, and limited housekeeping.
100% 인증된 실제 투숙객 리뷰자세히 보기
Magnificent resort. Period.
트립어드바이저 평점 4.0/5
Cakesx2 Couples - TripAdvisor 인증 리뷰
This is a very nice and well thought out resort. The pool Is the main attraction, one of the best I have ever been in. Proximity to the beach for early morning walks is great. Hopefully you get a quiet room, away from the main pool as there is music playing all day and there are hundreds of kids playing. So this is a superb place to bring kids. Only draw backs and I’m being fussy here are- it’s a long way from town so you need a car. The pool is not heated so some may find it too cold in winter. And the roof top spa was not hot enough. Noise from kids and not enough deck chairs around the pool. I do love this place.
Dear Cakesx2, Thank you for taking the time to provide us with feedback regarding your recent experience at our property the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you enjoyed your time at our resort and that you absolutely loved our Lagoon Pool. We have been incredibly busy with lots of families during the school holiday period however can confirm that outside of holidays the resort is much quieter. Thank you for the feedback regarding the sun lounges, this will be passed onto the body corporate committee to consider. It is our hope that we get the opportunity to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica James General Manager
Hi honey, I'm home.
트립어드바이저 평점 5.0/5
GCKAT2014 Friends getaway - TripAdvisor 인증 리뷰
Just back from my 6th stay at this beautiful resort. Tucked away on the southern end of Palm Cove, the resort is relaxed, and quiet, yet an easy walk to the pub and the restaurant and cafe strip opposite the beach. We just love Palm Cove, it has such a relaxed vibe, and this resort compliments that vibe perfectly. Stay #7 is already booked
Dear GCKAT2014, Thank you for again choosing to stay with us at the Pullman Palm Cove Sea Temple Resort and Spa. We are absolutely thrilled to hear that you love our property and have already re-booked your 7th stay with us. This feedback will be shared and celebrated with the team. We very much look forward to warmly welcoming you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica James General Manager
Certainly not 5 star
트립어드바이저 평점 3.0/5
F6124GKkater TripAdvisor 인증 리뷰
Our experience with Accor fell short from the get-go where the call centra agent booked us into the Palm Cove property, not Port Douglas where we were traveling with friends. Apparently, this happens a lot (according to the Reception staff). To say this was a disappointment was an absolute understatement. Don't even get me started on contacting customer service- there is basically none. Additionally went to have breakfast on our last day (on my own) and wanted to order one dish. I wasn't even allowed to place the order as there were "two tables ahead of me who hadn't yet decided what they wanted to eat". I was floored. Clearly, this hotel is not ready for the influx of guests, and neither is the area (including Port Douglas). You have to prebook dinners as most restaurants are fully booked until mid-July. The hotel grounds are beautiful at Palm Cove, rooms are nice with lovely outlooks but some wear and tear on furniture which does not warrant a 5-star rating. The pool is way too cold, which sends the children straight into the "Adults Only" spa. We did enjoy Palm Cove, it is lovely and relaxing but Pullman needs to seriously lift its game.
Dear Kate R, Thank you for taking the time to provide us with feedback regarding your recent stay at our resort the Pullman Palm Cove Sea Temple Resort and Spa. We are very sorry to hear that the Accor call center booked you in at the wrong property and due to demand we could not transfer you to our Port Douglas property. This feedback has been passed onto our corporate office team to investigate and address. We sincerely apologise for the inconvenience this caused and that you weren't able to be with your friends as planned. We can confirm that our region including Port Douglas does have a number of resourcing challenges at the moment that we are doing our best to work through. This feedback will be passed onto our new Food and Beverage Manager to investigate and address as we absolutely should have taken your breakfast order. It is however fantastic to hear that you found our hotel grounds beautiful and your room lovely. Thank you again for sharing this feedback and allowing us to improve. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager
Staff are lovely, but...
트립어드바이저 평점 3.0/5
SD0776 TripAdvisor 인증 리뷰
Staying here this week with my daughter. The staff are lovely and doing their best, but it isn't worth the price (is anything anymore?) The bar staff at the Lagoon are nice enough, but not particularly helpful. Paid $22 for a mocktail and an average milkshake. Melburnians, coffee is hideous- they burn the milk. The pools are not warm either- and with today being 24 but very overcast and rainy, the pools definitely need to be warmer. The area also needed a big clean up- there were dirty socks and slippers from the room s left on the chairs. The kids spa wasn't working either. The main restaurant at the hotel is also going to be closed for half the time we are here and all the restaurants in Palm Cove are booked out most nights- so I highly recommend booking your restaurants before you come. Do not eat at The Celtic (the pub, only place we could get into tonight)- food is terrible. Walking into Palm Cove is simple enough, but you'll need a car if you want to go further afield- there aren't any Ubers here and taxis are very very expensive, e.g. $74 to go to Cairns from Palm Cove one way. The hotel itself is lovely looking- our room (Superior) isn't in a very nice location, but am sure the others are nicer than ours. Some have their own plunge pool. You'll need to sign into your own streaming services on the TV- unfortunately, people hadn't signed out when they left, so that was also an issue. There aren't any vending machines here and the shop closes early-ish so no where for a late night snack- room service stops at 8.30pm. There is a supermarket in town, but bring your wallet. I probably sound like I am a whinger, but for the price we are paying I would expect a much higher level of service and facilities. I'll update again when we leave with any improvements or new information.
Dear Sofia D, Thank you for taking the time to provide us feedback during your stay here at the Pullman Palm Cove Sea Temple Resort & Spa. I apologise for the delay in our response as I have been on annual leave. It is fantastic to hear that you are finding our staff very lovely. We are sorry that our restaurant is not opening on Monday and Tuesday's at the moment however we can confirm you can always get room service 7 days a week. Our property and Palm Cove are suffering like many others with resourcing issues and we love that you suggest for other future guests to book in advance. We are also calling all of our future guests to advise them of this. I can confirm that the lap pool in the centre of the resort is our only heated swimming pool so if you are looking for a dip still in this wet weather we suggest utilising that swimming pool. This very detailed feedback will be shared with our whole team and we will work through this and ensure that we improve. Thank you again for taking the time to provide us with this information and we hope you have a wonderful rest of your holiday. Sincerely, Jessica James General Manager
Relaxing luxury resort
트립어드바이저 평점 4.0/5
JodieTravel01 Couples - TripAdvisor 인증 리뷰
A beautiful property right on the beach at Palm Cove but far enough away from the main thoroughfare to feel very quiet and exclusive. We really enjoyed what was a huge, well fitted out, luxury apartment - excellently equipped kitchen, lounge, balcony, master bedroom and a very spacious bathroom. it wasn’t cheap for one night in the high season but we felt worth the splurge. The Sea Temple Restaurant was very good and the massive pool area that is a feature of this resort gorgeously well lit at night. We had spa treatments and again very good. There were a few minor things - it’s a compact resort and because the rooms all face in towards the pool it can be a bit noisey at night, depending on the location of your room and the neighbours. The air conditioner needed a clean and the pool area also would have benefited from an early morning gurney. We really enjoyed our stay.
Dear JodieTravel01, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our resort both luxurious and beautiful. It is also fantastic to hear that you loved your spacious apartment and our award winning restaurant Temple of Tastes and Vie Day Spa. You really made the most of 24 hours in our little piece of paradise in Palm Cove! Thank you for the feedback regarding the air-conditioner we can confirm that their preventative maintenance and clean is currently taking place at the resort as is the body corporate committee's preventative pressure washing and deep clean of pathways. Thank you for providing this detailed feedback and we hope to warmly welcome you back again in the near future. Sincerely, Jessica James General Manager
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