Mantra Amphora Palm Cove
고객 평점 (ALL 평가) 4.5/5 1,809 리뷰
49 Williams Esplanade
4879 PALM COVE
CAIRNS AIRPORT 24km / 14.91마일 - 셔틀 서비스 서비스
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Mantra Amphora has accommodation to suit all types of travelers. Whether you're visiting Palm Cove on business, stopping overnight on your way around Australia, or enjoying a romantic getaway or holidaying with the kids, we've got the perfect place to stay. Our hotel rooms are a great, affordable option and the spacious 1 Bedroom Apartments are perfect for a romantic getaway. For families and larger groups our 2 and 3 Bedroom Apartments are ideal. Please note this property has stair access only.
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Mantra Amphora, Palm Cove Qld
트립어드바이저 평점 3.0/5
karenfG426ZM 가족 - TripAdvisor 인증 리뷰
The staff and view were excellent. But due to the pandemic there are no staff in the restaurants so book a place to eat as soon as you arrive or even prior if you can. Our 1 bedroom unit was old and in need of renovation. The bedroom blind was held up with duct tape, very poor lighting in the bathroom, one of the lights had blown and no exhaust fan so take air freshener! If you wear make-up you will have to try to apply in dining room. The fridge wouldn’t shut without a slam. If you like to drink normal black tea take your own as there isn’t any. The lounge is old and uncomfortable and TV is old too, forget a Netflix day if it rains. At $380 a night I wouldn’t call it value for money.
Dear karenfG426ZM, Thank you for taking the time to forward feedback in regards to your recent experience at Mantra Amphora. We always appreciate constructive comments which help us to maintain and improve our standards as well as meet and exceed guest expectations. The situation surrounding the restaurants lack of availability and seating restrictions is regrettably not just an isolated problem in Palm Cove. So many travelers have mentioned difficulties accessing restaurants without pre-bookings at various locations around Australia. Vivo, the restaurant onsite, is doing their best to accommodate as many bookings as they can but they have limited seating and find themselves booked out frequently, unable to squeeze in any other patrons. We strongly encourage to pre-book any restaurant requirements for any location in high demand. The allocated apartment is generally very liked and requested by return guests and the comment it needs upgrading is a surprise. I will personally check through the apartment and see if the mentioned lighting can be improved. I am surprised about the comments regarding the lounge and furniture being uncomfortable and old after just 4 years with other items just having been installed 3 months ago. Most furnishings have been changed at the same time and we feel they are all light and very fitting for this beach environment. I am glad that removing the large bottle in the fridge door was the cause for the door not shutting. Once removed it worked as intended. The contractor has been called for the damaged blind but as with so many aspects in day to day life at the moment, the attendance is taking longer than expected, so a quick fix was needed to allow operation. We always endeavor to provide the perfect get away for all our guests visiting Mantra Amphora and it is very disheartening to know that you left us with such a poor impression of our Resort. Please accept my sincerest apologies and I thank you again for advising us of your concerns. We hope to be able to welcome you back to Mantra Amphora in the near future. Sincerely, Chris and Team
트립어드바이저 평점 4.0/5
255100Max TripAdvisor 인증 리뷰
Mantra-Amphora is an impressive place for a holiday. It's Superbly located in picturesque Palm Cove close to everything, the restaurants, the shops and the beach . The one bedroom apartments are very comfortable, spacious and offer good TV and Internet. The only negatives were: 1. After a week's stay no replacement of fairly basic towels. 2. Very Poor Acoustics. Sound really travels across the big swimming pool and worse still ,sound travels between rooms with the wafer- thin walls. However, despite this, we love it here and we hope to return.
Dear 255100Max, We hope to be able to welcome you back again soon. Yours Sincerely, Thank you for your recent feedback. We always appreciate constructive comments which help us to maintain and improve our standards. Our apartments are self serviced apartments however we do offer replacement towels, toiletries & other essential supplies. Just pop to reception and pick up whatever you require. Chris & Team
Not so great
트립어드바이저 평점 1.0/5
luketU9476JH Couples - TripAdvisor 인증 리뷰
Overall the accommodation was ok - however, I noted that the room wasn’t terribly clean and we had cockroaches in our room. We raised this with customer service and was told “this is Queensland”. Provided feedback via email and received no response.
Dear liketU9476JH, Thank you so much for your feedback, I really appreciate your comments. I apologies sincerely and please trust will follow up with the department heads as to why there was no response to your initial feedback. Regular pest control is conducted in all our Accommodation units throughout the year and the latest full service was just completed by our contractor in April. In saying that, regrettably there is no 100% guarantee in the tropics to have an insect free environment even with the chemical barrier in the apartments. Insects, spiders and many other animal species are an inherent part of living in the tropics as well as all across Australia. We always endeavor to provide the perfect get away for all our guests visiting Mantra Amphora and it is very disheartening to know that you left us with such a poor impression of our Resort. I thank you for advising us of your concerns and hope to be able to welcome you back to Mantra Amphora in the near future despite your recent experience. Yours Sincerely, Chris and Team
트립어드바이저 평점 5.0/5
cathyrP6634FM TripAdvisor 인증 리뷰
Staff very friendly, accommodation comfortable and spotlessly clean, quiet and location was fabulous! The pool and beautiful landscape gardens was a lovely relaxing environment to sit by the pool and relax.
Dear Cathy Thank you so very much for your review. It is pleasing to read that you found our service and facilities to be exceptional. Our team works hard every day to present a clean and comfortable property for our guests. We hope to welcome you back again soon. Yours sincerely, Chris & Team
트립어드바이저 평점 4.0/5
StuartK502 TripAdvisor 인증 리뷰
Very comfortable & relaxing stay, stable & comfy beds, well appointed with plenty of amenities within sizeable room. Sound proof Nice sizeable pool area, lots of space tp get some sun Very central Close to the beach
Dear StuartK502 Thank you so very much for your review. It is pleasing to read that you found our service and facilities to be exceptional. Our team works hard every day to present a clean and comfortable property for our guests. We hope to welcome you back again soon. Yours sincerely, Chris & Team
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