풀만 케언즈 인터내셔널 5성

고객 평점 (ALL 평가) 4.5/5 3,519 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
풀만 케언즈 인터내셔널 - Image 1
풀만 케언즈 인터내셔널 - Image 2
풀만 케언즈 인터내셔널 - Image 3
풀만 케언즈 인터내셔널 - Image 4
17 Abbott Street, 4870 케언즈, 호주

호텔설명

호텔 추가 정보

  • 카언즈 및 그레이트 배리어 리프에 용이하게 갈 수 있는 완벽한 위치의 아이코닉한 호텔

  • Coco's Kitchen & Bar에서는 신선한 현지 해산물과 농산물을 선보입니다.

  • 수상 경력에 빛나는 Vie-Spa에서는 시그니처 트리트먼트, 마사지, 페이셜 등 다양한 서비스를 제공합니다.

  • 3,000m² 이상의 행사 공간에는 11개의 회의실이 있습니다,

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호텔 위치

풀만 케언즈 인터내셔널

17 Abbott Street
4870 케언즈
호주

GPS:-16.924157, 145.779124

전화
팩스 +61 7 4031 1465

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Coco's Kitchen + Bar

Coco's 레스토랑에서는 북부 퀸즈랜드의 현지 산물을 이용해 산뜻하고 현대적인 풍미를 더한 세계 각국의 요리를 다양하게 선보입니다. Coco's의 저녁 해산물 뷔페와 선데이 브런치는 투숙객과 현지인 모두에게 특히 인기가 높습니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  3,519 리뷰

TripAdvisor 평가  4.0/5  2,997 리뷰

2024으뜸 시설

Disappointing Stay, Not Worth the Price

트립어드바이저 평점 2.0/5

Angelina B TripAdvisor 인증 리뷰

We recently stayed at this hotel and, unfortunately, it was a major letdown. For the high price, we expected much more in terms of service and quality. The staff were unhelpful and seemed uninterested in assisting us with even basic inquiries. The pool was one of the main reasons we chose this hotel, but we were disappointed to find that half of it was closed off. Worse, we were asked to leave the pool area without any prior notice due to a private function – very frustrating, especially given that we had no idea this would happen. As for the rooms, the renovations appeared poorly done, with cheap finishes and noticeable flaws. It definitely didn’t left us feeling disappointed with the overall quality. The only positive was the convenient location, but with so many other hotel options nearby, it simply wasn’t enough to make up for the experience. I would NOT recommend this hotel given the price and lackluster service.

Dear Angelina, Thank you for sharing your candid feedback regarding your recent stay. I’m truly sorry to hear that your experience did not meet expectations, especially given the importance we place on delivering exceptional service and quality. I apologize for the unhelpful response from staff and the lack of communication regarding the pool closure and private event. This situation is not reflective of the standards we aim to uphold, and I will be addressing it directly with our team to ensure better handling and proactive communication in the future. Your comments about the room renovations are also concerning, and I regret that the finishes did not meet your expectations. We strive to maintain high standards, and your insights will be used to reassess the quality of our updates. I do appreciate your kind words about our location, but I understand that this alone does not make up for the shortcomings you experienced. Your feedback is invaluable in helping us improve, and I apologize for falling short during your visit. Thank you again for taking the time to provide your thoughts. Should you reconsider staying with us in the future, we would welcome the opportunity to provide a vastly improved experience. Warm regards, Scott Grant General Manager Pullman Cairns International

Great Hotel

트립어드바이저 평점 4.0/5

FrequentTraveller189 TripAdvisor 인증 리뷰

Nice Hotel. Refurbished rooms are the ones to book! Airconditioning is good in the room, and the Nespresso coffee machine was a bonus! Great for that coffee when you wake up in the morning! Hotel pool was closed for some renovations this time which was a bummer because the pools they have are awesome - day or night. As a Gold Accor Advantage Plus Member I am frustrated that I couldn't use my "welcome drink voucher" to get a coffee instead of alcohol. This frustrates me as other Accor Hotels allow this. Overall, a great Hotel and my preferred place to stay when visiting Cairns every couple of months.

Dear Frequenttraveller189, Thank you for sharing your experience at Pullman Cairns International. I’m delighted to hear you enjoyed our refurbished rooms and that the Nespresso machine and efficient air conditioning added to your comfort. It’s wonderful to know we’re your preferred choice in Cairns. I appreciate your feedback regarding the use of the welcome drink voucher for a coffee instead of alcohol. We understand the importance of flexibility with this benefit and will certainly take your comments into account as we continue to enhance the guest experience. Apologies for any inconvenience caused by the temporary pool closure. We hope to have it back in top condition for your next visit. We look forward to welcoming you back soon. Warm regards, Scott Grant General Manager Pullman Cairns International

Great hotel

트립어드바이저 평점 5.0/5

Brian P TripAdvisor 인증 리뷰

Comfortable spacious room with couch and balcony. AC was quiet as was the room. Lots of space for toiletries and suitcases.great shower and comfortable beds with lots of pillow choices. Located across from a casino and walking distance to harbour and restaurants. Good included breakfast. Italian restaurant next door was excellent . Ate there twice. Highly recommend.

Dear Brian, Thank you for your wonderful feedback! I’m delighted to hear you enjoyed the comfort and spaciousness of your room, as well as the amenities that made your stay even more enjoyable. It’s great to know the quiet air conditioning, ample storage, and comfortable bedding contributed to a restful visit. We’re glad our location was convenient for you to explore the casino, harbor, and nearby dining options—and it sounds like you found a favorite at the Italian restaurant next door! Thank you again for recommending us, and we look forward to welcoming you back for another fantastic stay. Warm regards, Scott Grant General Manager Pullman Cairns International

Expectations down the drain.

트립어드바이저 평점 1.0/5

dor r TripAdvisor 인증 리뷰

The aircondition drips are on the floor, part of the carpet soaked where it meets the tiles. I complained to reception and given another set of towels. Soaked up 2 towels and reported again about the drips in the morning. Got 2 new towels. No words could explain my frustration.

Dear Dor, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused by the air conditioning leak in your room. This is certainly not the experience we aim to provide, and I regret that our initial response did not resolve the issue for you. Please know that I have addressed your feedback with our maintenance team to ensure this is fully rectified and similar occurrences are prevented in the future. Your comfort is important to us, and I am sorry we fell short during your stay. We would love the opportunity to welcome you back and restore your faith in us with a much improved experience. Warm regards, Scott Grant General Manager Pullman Cairns International

See above

트립어드바이저 평점 3.0/5

Corriena W TripAdvisor 인증 리뷰

When you go into the Pullman reception area was clean, and decor was excellent. Staff were pleasant and helpful. But….. very disappointing with the room, extremely dated, no seating on the balcony. Fridge stocked with one kitkat and one mars bar, one can of sprite, Coca Cola and a few cans of other drinks. Which were not restocked. When mentioned on checking out we were informed that we were to let reception know to restock!!!!! Never had that before!!!!!! Hallway smelt of damp, carpet had green tape on, this was 15th floor. The plus side though excellent views of surrounding area. Pool area well kept on the grassed areas. But other area filthy, broken furniture and seems to a dumping ground! Pool itself nice size but looking into the pool itself areas where patchy and paint coming away. On checking out we informed the staff member and quite frankly she was not interested. She informed us that they were up to level 5 or 6 with the refurbishment. Quite frankly if we would have known that we would have gone elsewhere.

Dear Corriena, Thank you for sharing your detailed feedback. I am genuinely sorry that your experience did not live up to the standards we strive for at Pullman Cairns International. While I’m pleased to hear that you found our reception area welcoming and enjoyed the views from your room, it’s clear that other aspects of your stay fell short. Your observations regarding the dated room, limited minibar restocking, and the condition of the pool area are valuable, and I regret any inconvenience this caused. I apologize if our response during checkout did not address your concerns to your satisfaction; our team is here to ensure each guest feels valued and heard. We’re in the process of a multi-level refurbishment, as you mentioned, and I regret that this information was not more clearly communicated at the time of booking. Your feedback will guide us in improving both our facilities and guest communication. Thank you again for sharing your experience, and we hope to have the chance to provide a much-improved experience in the future. Warm regards, Scott Grant General Manager Pullman Cairns International

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,010 리뷰 9.4/10 위치
  • 2,028 리뷰 7.7/10 객실
  • 1,923 리뷰 8.4/10 서비스
  • 18 리뷰 6.8/10 인터넷 가격
  • 716 리뷰 8/10 안락함
  • 666 리뷰 7/10 분위기
  • 633 리뷰 6.5/10 청결도
  • 538 리뷰 7.4/10 레스토랑

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.