머큐어 케언즈 4.5성

고객 평점 (ALL 평가) 3.8/5 1,034 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 케언즈 - Image 1
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머큐어 케언즈 - Image 4
15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, 호주

호텔설명

호텔 추가 정보

머큐어 케언즈는 비즈니스 여행객과 레저 여행객 모두에게 완벽한 장소로, 스탠다드룸에서 패밀리룸, 스파룸까지 다양한 유형의 객실을 제공합니다. 합리적인 가격의 편안한 숙박을 따뜻하고 친절한 서비스로 자신있게 제공합니다.

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호텔 위치

머큐어 케언즈

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
호주

GPS:-16.919012, 145.772888

전화
팩스 +61 7 4031 2298

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔

수영장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  1,034 리뷰

TripAdvisor 평가  3.5/5  123 리뷰

Amazing Experience

트립어드바이저 평점 5.0/5

A B TripAdvisor 인증 리뷰

Great Reef. Awesome experience. Amazing service. Friendly staff. Whole family had a good time. Will be back soon. BTW thanks for calling me back to hand me my scuba certificate.

Thank you for your great feedback, we really appreciate it. Regards Matt Juniper

Very disappointing

트립어드바이저 평점 3.0/5

BBB_au TripAdvisor 인증 리뷰

As a semi regular Accor user we were very disappointed in this venue. Welcome drinks were from the mini bar. Not acceptable. Yes I know there were Reno's going on. No kettle in the room, despite them providing tea bags. 2 Coffee pods. 1 spoon. Trouble finding how to open the curtains, TV munted. Can't call reception because there was no phone in the room. So had to go to reception for assistance. The girl on duty helped us and did a great job. Breakfast all in the room cost. Go to a separate room for that a "restaurant". All cold options there. No hot buffet. Cooked to order. I am a fussy eater and the 2 hot options on offer were not to my liking. Perhaps an offer of cook to your needs would be a better option. 3 slices of white bread put out. "Long" bread provided. Doesn't fit into the Kmart toaster. Coffee machine producing luke warm coffee, undrinkable. Fittings not maintained. See photo. How this is acceptable to Accor is beyond me. Rest assured we don't recommend it and will send this review to Accor. I am glad we didn't use our free night on this location.

Dear BBB, Thank you for your feedback and I am sorry to see the issues you raised. We will address all the issues you and thank you for bringing these to our attention. I am disappointed to see you were not happy with our breakfast as we have been getting a lot of great feedback on the hot meals available, though I will share your feedback with the breakfast team too. Regards Matt Juniper

Nice place, happy friendly staff.

트립어드바이저 평점 5.0/5

Peter A TripAdvisor 인증 리뷰

I was there for work so it was a different experience for me than most. The location was perfect though - very close to all attractions and the parking was handy. I found the room quiet and peaceful. The staff were super friendly and I felt very welcome. Cairns is in the tropics so you want a place that's clean and well maintained - this is certainly all of those things. My room and the place in general were spic and span and I would definitely come back.

Dear Peter, Thank you for your positive feedback regarding your recent stay at Mercure Cairns. We are pleased to hear that our location proved convenient for your work and that you found our accommodations to be clean and well-maintained. It is great to know that our team made you feel welcome and that you enjoyed the quiet atmosphere of your room. We strive to create a pleasant experience for all our guests, and your kind words reaffirm our efforts. We look forward to welcoming you back on your next visit to Cairns. Regards Matt Juniper, General Manager

The staff are fantastic

트립어드바이저 평점 5.0/5

David H TripAdvisor 인증 리뷰

I stayed here for 2 nights then a further night as part of a package booked for me. From the beginning the staff in reception were warm and welcoming. I was initially met by Evan who was helpful and gave me all the informatiom i could need even that he was a spurs fan haha. Travelling solo and flying in from the uk meant i was all over the place with my sleep so i would go through reception to go for a late night walk where i first met Kellyann. A friendly chatty irish lady who put up with me standing chatting for long periods of time. On the night shift (after 11pm) was probably one of the nicest people i have met for a long time. Eolia was again friendly with a wicked sense of humour and nothing was too much trouble. The hotel itself is what you would describe as cheap and cheerful. The rooms i stayed in were a good size, clean and had everything you would need. The hotel was not helped by the fack the restaurant is closed for a referb but breakfast can be had at a nearby hotel and you can also get a discount at a fantastic steak house 100m down the road. In all i would dwfinatly stay here again and all staff are a credit to themselves and to the hotel 10/10

Thank you very much for your review and rating, I have passed your feedback on to our staff too. Regards Matt Juniper

Great value and great location

트립어드바이저 평점 5.0/5

AndyNorthampton TripAdvisor 인증 리뷰

Really well located hotel to explore Cairns. Close to the restaurants but far enough away that it was peaceful. Staff were really helpful. Great option for your Cairns stay.

Dear Andy, Thank you for your kind words regarding the value and location of our hotel. We are pleased to hear that you found our staff helpful and enjoyed the peaceful atmosphere. We look forward to welcoming you back for another enjoyable stay in Cairns. Regards Matt Juniper, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 424 리뷰 8.2/10 위치
  • 750 리뷰 6.2/10 객실
  • 623 리뷰 7.7/10 서비스
  • 84 리뷰 1.2/10 인터넷 가격
  • 306 리뷰 5.1/10 청결도
  • 243 리뷰 3.5/10 레스토랑
  • 135 리뷰 6.8/10 분위기
  • 125 리뷰 7.1/10 가격 대비 가치

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케언즈 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.