Mantra Portsea 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 1.728 comentários

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Austrália

Descrição

Extras do hotel

  • Localização perto de lojas, restaurantes e da praia

  • Espaçosos apartamentos independentes

  • Quadras de tênis, spa e da piscina em forma de lagoa

  • A uma curta distância a pé do centro da cidade

Nossas acomodações

Localização do hotel

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Austrália

GPS:-16.492078, 145.464633

Telefone
Fax +61 7 4087 2000

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Centro de fitness
  • Wi-Fi
  • Café da manhã
  • Bar
  • Propriedade 100% para não fumantes

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  1.728 comentários

Classificação no TripAdvisor  3.5/5  2.511 comentários

Pleasant resort

Classificação TripAdvisor 4.0/5

988dmitrif Família - Avaliação certificada TripAdvisor

We had a pleasant stay at this resort, the dual key rooms were a good set up, very comfortable and good pool view. The staff and amenities were very good and the resort is located nice and close to the town and beach. The staff were all friendly and professional, the only thing lacking in this resort is the food. Continental breakfast is not good value and pool bar selection is very limited. But most of the time this doesn’t matter that much being to so close to the main town.

Dear 988dmitrif, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one and you found us to be pleasant. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is really appreciated, so thank you. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

Terrible!!!!!

Classificação TripAdvisor 1.0/5

Belinda D Avaliação certificada TripAdvisor

Terrible!!! Dirty, uncomfortable, moldy, needs major revamp! No care taken in cleaning or decor of this apartment. No rug in lounge - bad set up of lounge area. Couldn't open balcony door - Very dusty and dirty - Rusty clothes rack - Needs Work!!!!

Dear belindad890, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience expectations this time round. Regarding your comments, although critical, we do appreciate your feedback. Our Housekeeping Team work very hard indeed to ensure our valued guests have clean and comfortable accommodation and it is regrettable that you did not experience this for your 1-night stay with us. Had you perhaps stayed longer, we certainly could have remedied any issues or concerns the next morning as we are committed to delivering a great guest experience. I can confirm that the clothes rack was replaced in the unit. None of our units actually have any rugs in them so if that was an expectation that you had then can understand your disappointment. We have also addressed your other concerns that you held as well. belindad890, should you decide to return to property again in the future, we have no doubt that your next stay experience will be a better one and we would be delighted to welcome you back again and help change your perception of us and restore your faith in us. Thank you again for sharing your view. Kind Regards, Paul Cahill General Manager

Great stay

Classificação TripAdvisor 5.0/5

Natalie P Avaliação certificada TripAdvisor

We had a great experience and enjoyed the complex. Staff were friendly, helpful and accomodating, our room was clean comfortable and had everything we needed, the pool was great and location very handy to town and the beach. We'll definitely be back

Dear nataliepT9401OO, Thank you so much for sharing your 5-star rating of us and your stay experience at Mantra Portsea Port Douglas. We are delighted to read that you had such a great stay with us. Thank you for the great feedback and we look forward to being able to welcome you again one day. Best Wishes, Paul Cahill General Manager

Disappointing service and breakfast

Classificação TripAdvisor 2.0/5

Andre L Avaliação certificada TripAdvisor

No cleaning in 5 days, 1x towel exchange, ran out of car parking, very poor breakfast. I understand the need to minimise cleaning for the environment but on this occasion we were left with no clenaing options for 5 days and a total of 6 towels for 5 days??? Is this not using green excuses to save coin? Should there not be an alternative or some statement at booking, something like "please bring your own towels!" I did not return for breakfast after day 1 despite paying for each day. That is saying something about the quality.

Dear andrell1893AI, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Regarding your comments about the servicing of our rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this across all websites and platforms and we apologise that this impacted your overall stay experience. If you had an expectation of daily servicing, then can understand your disappointment. Daily servicing can be provided however at an additional daily charge on top of the room rate. We also appreciate your viewpoint regarding our Continental Breakfast. We believe that the Continental Breakfast provided is a solid offering with quality products and good variety, some of which are local, however we understand that it missed the mark for you during your stay.  If you had an expectation of Hot Food items, then we can understand your feedback. Unfortunately, it is logistically not possible for us to offer hot food items at this point in time as we do not have the infrastructure to provide such items however this is something that we are currently looking to implement in the future. At the moment our focus is on providing a good Continental offering, which we think provides good variety and showcases our local Daintree region fruit produce. Thank you again for taking the time to share your comments. We think that our product offers our guests clean, comfortable accommodation that offers great value for Port Douglas, for example free car parking and we hope that you may see that should you decide to stay with us again in the future, as we would be delighted to welcome you back again one day. Kind Regards, Paul Cahill General Manager

Ótima opção em Port Douglas

Classificação TripAdvisor 4.0/5

Ronaldo_Weck Família - Avaliação certificada TripAdvisor

Hotel todo reformado, áreas espaçosas, uma boa piscina com bar, quadra de tênis e mesa de sinuca. O quarto (ficamos em um apartamento com 2 quartos) é bem grande com área de estar e sacada amplos e banheiro com hidromassagem. Sugestão: procure quartos no térreo que tem saída direta para a piscina.

Bom Dia Ronaldo! Thank you very much for taking the time to write a review! We are happy to hear that you enjoyed your stay with us. We hope you will return to Port Douglas and our Mantra Portsea again! Kind regards, Katja Front Office Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 511 comentários 9.3/10 Localização
  • 1.051 comentários 5.1/10 Quarto
  • 827 comentários 7.2/10 Serviço
  • 29 comentários 3.4/10 Wifi
  • 532 comentários 3/10 Limpeza
  • 513 comentários 8.3/10 Piscina
  • 433 comentários 3.7/10 Conforto
  • 401 comentários 5.1/10 Comodidades

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.