Peppers Beach Club - Port Douglas 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.016 comentários

Peppers Beach Club - Port Douglas - Image 1
Peppers Beach Club - Port Douglas - Image 2
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Peppers Beach Club - Port Douglas - Image 4
20 22 Davidson Street, 4877 PORT DOUGLAS, Austrália

Descrição

Extras do hotel

  • Para falar com um consultor de reservas, entre em contato pelo número 1300 987 610

  • Fácil acesso a restaurantes, cafés, pubs e lojas

  • A uma caminhada de 4 Mile Beach

  • Apartamentos espaçosos

  • Passeios de um dia para a Grande Barreira de Corais e a Floresta de Daintree

Nossas acomodações

Localização do hotel

Peppers Beach Club - Port Douglas

20 22 Davidson Street
4877 PORT DOUGLAS
Austrália

GPS:-16.487221, 145.465807

Telefone
Fax +61 7 4087 1005

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

SUBLIME

Aberto diariamente para o buffet de café da manhã, almoço e jantar. O menu inspirado nos melhores produtos de Far North Queensland muda sazonalmente.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.016 comentários

Classificação no TripAdvisor  4.3/5  2.495 comentários

Pleasant stay, but a few drawbacks

Classificação TripAdvisor 4.0/5

Kate N Avaliação certificada TripAdvisor

We stayed at Mantra Beach Club Port Douglas for two nights in a standard spa room. The property itself is nice, with a very tropical feel and lovely, well-maintained gardens. It’s about a 10-minute walk to the main street, where you’ll find restaurants, retail stores, and supermarkets. The hotel offers underground parking with designated spaces and lift access to each level, which was convenient. Our room was basic but clean and tidy, with plenty of lighting and enough space to move around comfortably. A highlight was the spa on the balcony, which felt private and was a lovely end-of-day luxury to relax in. The staff were pleasant, though nothing particularly stand-out. At times they did appear a little understaffed, as we often had to wait for service. One unexpected downside was the television setup. The TV did not have Chromecast or many local channels. When we contacted reception, we were advised that a cable was required to connect personal devices, but all cables had been loaned out at the time. While not having the TV fully functional wasn’t a major issue for us, it did feel like a significant negative for a large, family-focused resort. We were provided a cable the following night, but unfortunately it didn’t work. If you plan on streaming or using your own device, I’d recommend bringing your own chromecast or HDMI cable just in case. We didn’t end up using the pool, although it looked appealing. There were limited lounge chairs available and most were already taken, with the only other option being to place belongings on the sand. Overall, while the stay was fine, it’s unlikely we would return. This was mainly due to feeling underwhelmed by Port Douglas as a suburb and finding the resort itself not particularly “resort-like” or user-friendly for our needs or for the price.

Paid thousands got ants, unkept and will now go elsewhere

Classificação TripAdvisor 1.0/5

Clem H Avaliação certificada TripAdvisor

I chose Peppers Beach Club Port Douglas because of past stays and genuinely good experiences. I first stayed here in 2014 and several times in years that followed, when the resort felt polished and worth every dollar. Back then, the lagoon and sand was groomed and cleaned daily and absolutely impeccable. It was the centrepiece of the resort and it showed. The staff are still the best part of this place. Everyone I dealt with was friendly, accommodating, kind and completely fuss free. They deserve credit. Unfortunately, they are carrying a resort that has clearly been allowed to slide. I paid thousands of dollars for this stay and what I received was a second-rate experience that does not match the price, the branding, or the reputation Peppers still trades on. Kids being at the resort is completely fine. Families should enjoy themselves. Toys, pool noodles and noise are expected. What is not acceptable is the state of the lagoon, which is the tent pole of this resort. Each morning it looked neglected. Leaf litter across the sand. Leaves floating throughout the water. Pool noodles drifting unattended. Toys and pool equipment left strewn along the edge like no one bothered to reset the area overnight. This happened day after day. The photos speak for themselves. This is not weather. This is neglect. The lagoon and sand used to be groomed daily, it’s now clearly being axed as an afterthought and only if business critical. This is business critical. The rooms were not a refuge either, which matters in Port Douglas during wet season. Yes, you want to be out and about, but when the rain hits, the room should feel like an escape. Instead, even basic standards were missed. Rubbish that should have been removed was left behind, there were ants in the bathroom, and the overall condition fell short of what is being charged. The technology in the room is frankly embarrassing for a resort at this price point. The Samsung Smart TVs are not connected to the internet. They can be connected, but they are not. There is also no ability to cast from your own devices. This is clearly a cost saving decision. What makes this worse is that other guests have raised this repeatedly in reviews, the same responses keep appearing, and yet nothing changes. Feedback is being acknowledged and ignored. So don’t bother with copy and paste response. The wider property tells the same story. Garden signage is tired and dated. There are visible cracks and finishes that have been left for too long. Let’s look at Happy hour is another reality check needed. It’s hardly happy. Charging $10 for a Hahn Super Dry and calling it happy hour is not a special. It is normal pricing dressed up as a deal. Dining is equally uninspired. The menu is boring and forgettable, designed for quick turnaround rather than quality. It is hard not to think is this decline due to the Accor takeover. What once felt personal and well managed now feels like a brand being run by spreadsheets, where cost cutting is obvious and guests are expected to accept it. Port Douglas more broadly has dropped the ball too. The Douglas Chamber of Commerce appears absent. Even their own website does not clearly show who is in charge. No leadership, no accountability, no urgency. If I was a member of this chamber I’d be asking questions about what are they doing to fix the broader issues. Please do not respond with a copy and paste apology about valuing feedback or disappointment that my stay was crap. That will not cut it. Guests have been raising the same issues for sometime and nothing is being done. After ten years of visiting Port Douglas, it is obvious I now need to consider places like Airlie Beach or Noosa for my next Queensland escape. That should be ringing alarm bells. Queensland Tourism need to step in quickly before more damage is done. This is not the Peppers of 2014 or the many times I’ve stayed here previous. Not even close. At these prices, this standard is unacceptable, and Peppers and Accor should be embarrassed.

Great Getaway

Classificação TripAdvisor 4.0/5

Y9475WCdavidd Avaliação certificada TripAdvisor

Just back from a stay at Peppers Resort Port Douglas and honestly—loved it. The location close to the top of Macrossan Street is spot-on: close enough to wander down for dinner, far enough away so you don't get the noise. The Resort Beach Pool is fantastic—exactly what you want in Port Douglas. We spent a lots of time around here although seems busy of a weekend, not so much in the week, oh they do have a happy hour at Koko pool bar & restaurant, brilliant—saves you a massive $2 on certain drinks. Don’t spend it all at once! The food selection just average as well. Also, I genuinely don’t understand the complaints about children. We barely noticed any, and the ones we did see were just… being kids? It’s a resort, not a silent retreat. Our room (One Bedroom suite) was great—spacious, clean, comfy. No issues whatsoever. My only gripe—tiny one—is that it’s the 21st century. Load some apps on the TV! Give people Netflix/Stan/Prime so they can log in with their own accounts instead of being stuck with basic channels. All in all, we loved the place. This was our 4th trip to Port Douglas, but our first time staying at Peppers, and probably won’t be the last.

Disappointing

Classificação TripAdvisor 2.0/5

U1425JRstevec Avaliação certificada TripAdvisor

Overrated and very tired hotel.Don't book a spa suite either as it’s a waste of money as well not to mention the so called housekeeping don’t really do any thing but remake the bed etc. And as an Accor gold member you don’t get upgraded they just say they are “fully booked” which in our cace they were not from what we had seen. But the breakfast was fantastic.

A M E I !!!!!!!

Classificação TripAdvisor 5.0/5

grazziellagcampos Família - Avaliação certificada TripAdvisor

Deliciosamente fantástico!! Ideal para família ou casal em viagem romântica. O hotel é lindo, com decoração praiana, os quartos são modernos, parece "a little resort" só que diferente porque não tem tanta mordomia de atendimento nos quartos. Curtir a piscina e o bar dela depois de um dia de passeio é a melhor pedida!!

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 401 comentários 9.8/10 Localização
  • 556 comentários 6.8/10 Quarto
  • 536 comentários 8/10 Serviço
  • 11 comentários 1.4/10 Wifi
  • 387 comentários 8.9/10 Piscina
  • 191 comentários 5.5/10 Conforto
  • 184 comentários 6/10 Limpeza
  • 133 comentários 6.2/10 Café da manhã

Com a tecnologia Trustyou

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Todos os nossos hotéis em Port Douglas

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.