Pullman Port Douglas Sea Temple Resort and Spa 5 estrelas

This was the second visit and this time when booking through Booking.com, I didn't realise I was booked a privately owned apartment not managed by the Hotel. I thought I was booking a swim up room due to the slightly ambiguous title and wording and was a little put out when we discovered it wasn't - however, upon thinking about it, we were happy not to be near the pool for the noise. We had a huge inside spa which was fab! Balcony a bit overlooked and kitchenette needed more pair of glassware instead of 1 of this type of glass, 1 plastic glass etc, 1 broken glass - and washing up had to be done in the bathroom sink! Which in my mind, doesn't make it the as advertised 'kichenette'. A very disappointing experience in the restaurant food wise - overpriced and tasteless! Didn't go back... Plenty of amazing places to go in Port Douglas however. One thing I will say - the Spa is incredible! I've been there for both trips, and would happily visit again! Next time we visit Pot Douglas it's time for somewhere new for a more Adults only stay. Great for families with kids who love the pool... But a bit overcrowded at peak times, and 10pm curfew not ideal! On the whole, it could use a little facelift!

So have been here a couple of times now, several months apart. The service in the restaurant is absolutely atrocious, the first time we were shamed for ordering an expensive bottle of wine, the second time, we ordered beer and waited over 20 minutes for them to arrive IN AN EMPTY RESTAURANT. The food the first time was extremely average, the second time the food was very nice, it was quick to arrive (arrived before our beers), and was well presented. However, back on the service, it was difficult to get drink service, the food was not cleared from the table, when the manager changed and went on break, the service got much better as when that manager was working the waitstaff would all just talk to the manager and not attend to tables, however then it got much worse shortly, they didn’t attend our table or offer any service. To make it worse, when getting the bill, they refused my Accor membership card, even though it is clear on the Accor website they should accept it, after pressing the management, they took the discount. Absolutely terrible service, just never go to this restaurant or resort, it is by far the worst service in port Douglas.

We stayed in a 3 bed villa for one night. At more than $900 this was extremely expensive and poor value for money. It was sold as a beach villa but there is no direct access or beach view. Sleep quality was good but the villa is large and sparsely furnished and dated. There is little privacy between villas. On arrival I provided my credit card for pre-authorisation but was then refused service at the pool bar as the person who checked my in hadn't written down the number ! You are a long way out from Port Douglas and there is very little to do in the area.

Our dining experience was awful! We will never eat there again. I ordered the crumbed barramundi & I’m fairly certain it came directly from a Birds Eye box from Coles. The other guests had the crab baguette & the Niçoise salad and they were not happy with taste or quality of their dishes either. Do yourself a favour & eat at one of the many lovely restaurants in town.

Lovely gardens, great pool, strange but comfortable rooms and aside from a couple of staff, truly terrible service. In our seven night stay and despite several requests to housekeeping, reception and the duty manager our room was never vacuumed, cleaned other than fresh towels. Rubbish wasn’t cleared, pillows left on the floor and so on. Breakfast and poolside staff appeared very unskilled and need some serious customer training.