Pullman Port Douglas Sea Temple Resort and Spa 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 929 comentários

Melhor preço
garantido
Pullman Port Douglas Sea Temple Resort and Spa - Image 1
Pullman Port Douglas Sea Temple Resort and Spa - Image 2
Pullman Port Douglas Sea Temple Resort and Spa - Image 3
Pullman Port Douglas Sea Temple Resort and Spa - Image 4
Mitre Street, 4877 PORT DOUGLAS, Austrália

Descrição

Extras do hotel

Relaxe no Pullman Port Douglas Sea Temple Resort & Spa. Os hóspedes podem desfrutar de uma refeição australiana no AQUA Restaurant, um drink no Pool Bar, Internet WIFI e com fio, serviço de quarto 24h e acesso ao lounge de conectividade e de fitness.

Nossas acomodações

Cobertura

Apartamento na cobertura com três quartos

Foto não contratual

  • 7 pessoa, no máximo
  • 167 m² / 1797 sq ft
  • Roupa de cama 3 x Cama(s) king size
  • Vistas: Vista para a lagoa

Take advantage of our Flight + Hotel offers

Discover
Discover

Localização do hotel

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Austrália

GPS:-16.52604, 145.472916

Telefone
Fax +61 7 4084 3599

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Bar
  • Propriedade 100% para não fumantes
  • Serviço de quartos

AQUA RESTAURANT

Durante uma visita ao AQUA, aprecie a vista magnífica da lagoa. Servimos um menu australiano único e contemporâneo com influências internacionais. O AQUA possui uma extensa lista de vinhos com vinhos de todo o mundo.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  929 comentários

Classificação no TripAdvisor  4.2/5  2.313 comentários

Stunning

Classificação TripAdvisor 5.0/5

Matthew E Avaliação certificada TripAdvisor

What a beautiful hotel, from the moment we walked in Maya and the team made us feel at home. The staff were amazing, family had a great time and my wife loved her massage treatments. Will be back.

Disappointing Decline – No Longer a Five-Star Experience

Classificação TripAdvisor 2.0/5

thecurioustravellers Avaliação certificada TripAdvisor

I stayed at Sea Temple Port Douglas earlier this month and was genuinely disappointed, particularly given how highly this property was regarded in the past. The restaurant experience was extremely poor. The food was basic to the point of being inedible, which is unacceptable for a resort that still markets itself as five-star. We also tried room service, which took over an hour to arrive and was delivered cold. This alone suggests serious operational issues. Unfortunately, the problems didn’t stop there. The overall atmosphere felt unmanaged. Staff were frequently standing around talking rather than attending to guests. Beer cans and plastic cups were left around the pool area for days, and sun loungers were often left in disarray, never being reset or cleaned each morning. These are basic hospitality standards that simply weren’t met. What stood out most was the apparent lack of management presence. There was no sense of oversight, urgency, or pride in maintaining the resort. Sea Temple no longer resembles the polished, premium experience it offered a few years ago. This property has enormous potential, but something needs to change immediately. Until standards, service, and management improve, it cannot be recommended as a five-star resort.

Unacceptable Pool Conditions and Dismissive Management

Classificação TripAdvisor 1.0/5

dominics371 Avaliação certificada TripAdvisor

We arrived at Pullman Sea Temple Port Douglas on a Saturday. Over the course of four days, the main pool steadily deteriorated — from slightly cloudy to dark green and, in appearance, resembling a swamp. Despite this, resort staff repeatedly assured guests that the water was “safe to swim.” The pool largely remained accessible, with limited and poorly positioned signage. Even during brief periods when the pool was reportedly closed, signs were placed in common or corridor areas, which was ineffective for a resort dominated by swim-out rooms. As a result, many guests continued using the pool directly outside their accommodation. What I found particularly disappointing was the attitude taken by resort staff when concerns were raised. At one point, it was explicitly stated to us that we were “not their customer” because our accommodation had been privately rented. This was said openly and left a very poor impression, especially given the ongoing issues impacting the stay. During the stay, I developed what a medical professional described as folliculitis, a skin condition that can be associated with exposure to unclean water. I cannot state definitively that the pool caused this, but the timing and circumstances were concerning. By contrast, the private accommodation owner was significantly more professional and empathetic. They acknowledged the challenges we faced — including the lack of a usable pool for much of the stay — and, while limited in what they could do, they did provide a small amount of compensation, which was appreciated. For a resort positioned as a premium destination, the lack of transparency, empathy, and guest-focused care was deeply disappointing. Based on our experience, I would not return or recommend this property.

ホテルでゆっくりできる最高のリゾート

Classificação TripAdvisor 5.0/5

Maps22047985690 Avaliação certificada TripAdvisor

Swim Inの2ベッドルームの部屋に家族4人(大人2人、小学生2人）で3泊しました。 フロント、レストランのスタッフは皆親切でフレンドリー。とても良い滞在ができました。 部屋には、立派なキッチン、冷蔵庫、電子レンジ、コーヒーサーバー、トースター、電気ポット、食器類、調理器具、食洗器、洗濯機・乾燥機　なんでも揃っています（箸、炊飯器はなし）。 部屋で調理できる、洗濯できるのは子連れには大変ありがたかったです。 Wi-Fiもホテル全体で問題なく使え、部屋のテレビ(リビングと寝室1つに設置されていました)では、NetflixやYouTubeなど見られ、インターネット環境も問題なかったです。 部屋から直接プールに入れるのは子供も大喜びで、のんびり休憩しながら何度も入りました。 ベランダも広く、水の音を聞きながらベランダで読書するだけでもとてもリラックスできました。 プールバーの音楽がうるさいとの口コミがあったので心配してたのですが、改善されたのか、プールにいれば聞こえますが、ベランダでかすかに聞こえる、部屋に入れば全然聞こえない程度でした。 ルームサービスは部屋に貼ってあったQRコードを読み込むとスマホやタブレットから注文でき、英語が苦手な我が家でもストレスなく注文できました。 徒歩圏内にレストランやショップは無いので、ポートダグラスを周遊しているSRというトランスファーバスを利用しました。ホテルには専用の呼出電話が設置されているので問題ないのですが、帰りは自分で電話して迎えに来てもらいます。最初は緊張しましたが、自分がいる場所さえ言ば問題なく迎えに来てもらえました。 ホテルでのんびり過ごすことができて、最高の休暇になりました。

Dear Maps22047985690, Thank you for taking the time to provide us with your feedback of The Pullman Port Douglas Sea Temple Resort & Spa. We are thrilled to receive a 5-star review and hope to be able to welcome you back to the resort in the near future. Warm Regards Joe Spellissy Assistant Manager

Prazeiroso

Classificação TripAdvisor 4.0/5

taniamarias Família - Avaliação certificada TripAdvisor

Lugar gostoso, muito bom para criancas, piscina que comeca rasa e depois vai afundando, criancas se divertem no raso, tudo muito limpo. Transporte para o centro muito bom, e muito facil, mesmo pra quem nao fala ingles. O apartamento tin ha 2 quartos 2 banheiros, sala, cozinha, varanda e um terraco com uma jacuzzi churrasqueira. Foi alugado um apartamento.

Thankyou for your review Tania Maria S. It's a pleasure to hear your family enjoyed your stay with us (especially the pool!). We hope you enjoy the rest of your travels and hope you return to Port Douglas in future.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 213 comentários 7.6/10 Localização
  • 610 comentários 6.3/10 Quarto
  • 664 comentários 7.6/10 Serviço
  • 23 comentários 0/10 Wifi
  • 337 comentários 8.8/10 Piscina
  • 335 comentários 6/10 Comida
  • 230 comentários 3.5/10 Limpeza
  • 180 comentários 7.6/10 Café da manhã

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Port Douglas

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.